We have been with Stoneedge and using their Order Manager platform since the early 2000s. Prior to the purchase of Stoneedge by Monsoon Commerce, support was amazing. If you had an issue, it was fixed same day by their great staff. After the purchase by Monsoon, support was slow and poor. Support staff was not knowledgeable. Now that Stoneedge is no longer part of Monsoon, their support is back to the pre Monsoon days. I have had 2 support issues in 2018 and both were dealt with same day. Couldn't be happier that Stoneedge has returned to their excellent service and support.