Support Better and Sell More with eDesk from xSellco
Customer support is a vital part of ecommerce, but it can be time-consuming and costly. eDesk is transforming that process.
One of the most time-consuming aspects to running an online business is customer support. It’s a buyers’ market, and consumers are more savvy than ever. They expect businesses to respond to their messages almost instantly and, if they don’t, they will shop elsewhere.
But, if handled properly, customer service can be a business opportunity. Pre-sales contact can provide sellers with an opportunity to connect with potential customers and generate more sales.
xSellco has been developing software for multichannel sellers for eight years, and eDesk was created specifically to tackle the issues around customer service. Using artificial intelligence to generate automatic responses, eDesk can dramatically reduce response times, improving customer satisfaction and lowering the cost of support.
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Try our Advanced Search to find software compatible with a specific marketplace or shopping cart, or that are integrated with tools you already use.
6 Negotiation Strategies to Use With Your Chinese Suppliers
How to get better prices from your suppliers without sacrificing quality. Includes tried-and-tested email scripts that you can use straight away.
This post is by Jae Jun, a seven-figure Amazon seller and founder of Gorilla ROI, software that connects Seller Central data to Google Sheets.
You’ve found a brilliant product on Amazon. The scouting methods and tools show you that this is the one.
You’ve gone through the initial steps of:
- Contacting multiple suppliers and requesting samples
- Rigorous sample testing
- Narrowing it down to two suppliers based on the initial samples and price
At this point you are going to enter the negotiation stage as you don’t want to take the quoted prices at face value.
I’m going to share six simple strategies to help you negotiate and get better prices from your suppliers, without sacrificing quality and workmanship.
How to Integrate with Amazon Vendor Using EDI
Amazon Vendor does not have an API, so retailers who want to integrate with the system have to get to grips with the obscure world of EDI
This post is by Katherine Khoo, Managing Director at ecommerce software development company Khoo Systems.
If you’re an Amazon Vendor (or a seller considering the Vendor program) the question of how to integrate with the system is likely to have come up. What does it take to connect with Amazon Vendor? And how does it work?
Amazon Vendor uses an interface called EDI (electronic data interchange) which allows you to extract order management data from Amazon Vendor. Unlike the Amazon marketplace and other common sales channels, Amazon Vendor does not have an API (application programming interface) so EDI is your only option.
In this post we’ll explore what EDI means, how it works for Vendors, and what it looks like technically.
To learn more about the Amazon Vendor program in general, see Amazon Vendor Central: Everything You Need to Know.