Monthly Archives: June 2019

Amazon Sellers Need to Stop Dropshipping and Arbitrage. Here’s Why.

Amazon is now suspending sellers before their first sale, and requesting evidence of authenticity. Some sourcing models won’t survive.

Man stuck in the desert

This post is by Chris McCabe, owner and founder of ecommerceChris, LLC, an Amazon seller account consultancy.

Dropshippers and arbitrage sellers on Amazon can’t catch a break.

Things have changed in the last several months to make life even tougher for resellers trying to maintain a successful account. The number of sellers contacting me after they have been suspended due to a lack of adequate supply chain information has been multiplying every week.

We have tracked so many cases like this throughout 2019, that we now wonder why sellers continue to use these sourcing methods at all. Sellers like these, with weak supplier info or who lack invoices, need to modify their business models, and fast.

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3 Ecommerce Customer Service Hacks Every Seller Should Know

Reply templates, best practices and advanced hacks for three of the most common ecommerce customer support questions

Hands up asking questions 1200

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

In this post I will show you how to deal with three common ecommerce customer questions as quickly as possible, while also providing excellent customer service.

These are the questions we’ll be looking at:

  1. Do you combine shipping?
  2. I haven’t received my package – where is it?
  3. Do you have this item in stock?

You’ll learn how to reduce the time you spend dealing with these, and how you can transform ecommerce customer service from a time-consuming admin chore to an easy task that helps grow your business.

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Sourcing Products from India: An Alternative for Ecommerce Sellers?

As the trade war between U.S. and China pushes up prices for importers, online sellers should consider sourcing products from India.

Indian products

This post is by Meghla Bhardwaj, an expert in sourcing products from India and China, and organizer of Global Sources Summit for ecommerce sellers.

While most private label ecommerce sellers buy products from China, an increasing number of sellers are exploring alternative markets such as India to diversify their business and minimize risks.

The import tariffs imposed by the U.S. on China-made products has further accelerated the need to look beyond China.

This article describes why sellers should import from India, what kind of products are manufactured there, and how to find suppliers.

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Amazon Business: Your B2B Selling Questions Answered

Amazon Business is geared towards business buyers, with a number of features to meet their needs. Here’s everything sellers need to know.

Amazon Business on boxes background

Amazon has pretty much monopolized consumer-facing ecommerce – selling products to people for their personal use – but business-to-business (B2B) ecommerce is a whole different ball game. Some businesses have been buying from Amazon for years, but many larger companies have strict purchasing policies and Amazon has not been up to their standards.

In 2015, Amazon adapted its strategy to attract business buyers, through the new Amazon Business program. Businesses who wouldn’t buy from Amazon before could now access multi-user accounts, get quantity discounts and access detailed spending reports, along with other features.

As a result, Amazon quickly increased its market share of the huge B2B ecommerce market. In its first year, Amazon Business reached $1 billion in sales, with millions of buyers and hundreds of thousands of marketplace sellers trading through it. With total B2B ecommerce sales in the U.S. now over $1 trillion, there’s a lot more room for Amazon to grow from their 0.1% market share.

Here’s what Amazon Business is all about, and how to take advantage of the rapid growth in B2B ecommerce as a marketplace seller.

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Improve Your eBay Customer Support With Subivi’s CRM System and Knowledge Hub

Subivi was built by former eBay sellers to take the pain out of customer support. Now they’re sharing their knowledge in The Subivi Times.

Subivi eCommerce CRM co-founder
Michael Epstein-Lapid, co-founder and product leader at Subivi.

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

Customer support forms such a huge part of the online shopping experience. Sellers that are nailing it with great customer service are reaping the rewards in the form of loyal fans and buyers that keep coming back for more.

Subivi is tapping into this important part of the ecommerce industry with a product that offers customer service automation features, so you can deal with customer questions as quickly as possible while still providing excellent support.

Co-Founder Michael Epstein-Lapid has also unveiled a new initiative called The Subivi Times. This is a knowledge hub with articles that inform and inspire ecommerce sellers looking to grow their business and increase profitability.

Here’s where Subivi came from, what it does, and what makes it different to the other ecommerce customer service tools out there. We also find out what makes The Subivi Times unique.

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