Customer support is a vital part of ecommerce, but it can be time-consuming and costly. eDesk is transforming that process.
One of the most time-consuming aspects to running an online business is customer support. It’s a buyers’ market, and consumers are more savvy than ever. They expect businesses to respond to their messages almost instantly and, if they don’t, they will shop elsewhere.
But, if handled properly, customer service can be a business opportunity. Pre-sales contact can provide sellers with an opportunity to connect with potential customers and generate more sales.
xSellco has been developing software for multichannel sellers for eight years, and eDesk was created specifically to tackle the issues around customer service. Using artificial intelligence to generate automatic responses, eDesk can dramatically reduce response times, improving customer satisfaction and lowering the cost of support.
Manage your listings across multiple channels with the best ecommerce inventory management tools available, in four different categories.
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Whether you’re selling through your own store or on Amazon, eBay, Etsy, Walmart, or somewhere else, there’s inventory management software that will work for you. Read on to discover the perfect tool to help you streamline your overheads, maximize your sales, and use every channel for your ecommerce advantage.
Here’s what you’ll find in this guide:
The best value all-rounder inventory management software. These tools provide a wide variety of features suitable for most marketplaces and listings, at a highly competitive price.
The best inventory management software for international selling. Learn about the tools best-suited for selling on marketplaces around the world.
The best inventory management software for U.S. marketplaces. If you need support for up-and-coming sales channels like Facebook Marketplace and Google Shopping Actions, as well as the more established marketplaces, this is where to look.
The best British inventory management software. The U.K. has a strong field of home-grown multichannel systems with excellent support for British marketplaces and parcel couriers.