All posts by Alex Knight

About Alex Knight

Alex Knight is a feature writer for Web Retailer. A journalism graduate from City University, London, Alex has written for a range of publications, on varying subjects, and produced a short, independent documentary. In the world of ecommerce, Alex has compèred Amazon seller events and is also the host of our Ecommerce Heroes YouTube series.

Amazon Seller Suspension and Cancellation Cover: How Payouts Work

No Amazon seller wants to get suspended but, if it does happen, here’s how the Monitor & Protect claims process works in practice.

For Amazon sellers, having their account suspended has become an occupational hazard. But this doesn’t mean that it’s any less damaging when it happens. Sellers have to contend with the fact that they have little or no funds coming in, while expenses like staff costs and rent still have to be paid.

Monitor & Protect is a comprehensive Amazon seller protection service from Thompson & Holt. It includes account health notifications and listing hijack alerts, to help sellers avoid suspension in the first place. If suspension does occur, Monitor & Protect includes an appeals service, and most sellers are reinstated quickly.

But if sellers are out of action for more than five days, there’s cover to fall back on of up to £50,000 (around $70,000), underwritten by insurance market Lloyd’s of London. Here’s how it all works, including a real example of the claims process in action.

This is an updated version of a post originally published in April 2018.

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Amazon Vendor Central: Everything You Need to Know

From getting started to purchase orders, Direct Fulfillment, and understanding allowances. We demystify Amazon Vendor Central.

Amazon Vendor Central answers just ahead

There are two ways to get your products selling on Amazon: as a seller (also known as third-party or 3P) or as a vendor (first-party or 1P).

The end result looks the same either way – your products will be available to buy on Amazon. But that’s where the similarities end. Amazon Vendor Central is actually a completely different concept to Seller Central. It’s crucial to understand the fundamental differences and not just compare each feature separately.

While a lot is written and said about Seller Central, information on Vendor Central can be harder to come by. There is some level of mystery surrounding exactly how it works. So, in this article, we have answered the most important questions that people have about Amazon’s vendor side.

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Teapplix: 10 Years Automating Operations for eBay and Amazon Sellers

From shipping orders and synchronizing inventory, to connecting sales channels with QuickBooks, Teapplix has back office automation nailed

Man running with laptop

With over ten years in the software business, Teapplix has carved out a unique position for themselves. They’ve made back office automation their focus. Teapplix helps sellers maximize the speed and accuracy of their shipping, inventory synchronization and accounting operations.

Back office operations may not be glamorous, but they are crucial to get right. Shipping has to be fast, inventory levels have to be up to date, and accounting has to be accurate. If you can do a great job of all those, you’ll please a lot of important people: customers, marketplaces and the tax authorities!

With a decade of continuous enhancements, Teapplix has reached a level of sophistication and reliability to meet the needs of most ecommerce businesses. Teapplix is used today by eBay and Amazon sellers handling from 10-20 orders per day to thousands of orders per day.

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8 Ways Amazon Seller Central Drives Sellers Crazy

Seller Central does not make life easy for Amazon sellers. Here are eight of its biggest shortcomings. What frustrates YOU about Seller Central?

Woman frustrated with Amazon Seller Central

Seller Central is the hub of every Amazon seller’s business. It allows them to perform essential tasks such as listing and managing products, monitoring orders, setting up ad campaigns and downloading sales reports.

But it can be a source of great frustration, as there are certain functions that Seller Central doesn’t do well, or offer at all.

We asked two agencies who work in Seller Central for hours every day, what they found most frustrating and which features they wish it had. Here’s what they told us.

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Amazon Gated Categories: How to Get Approved in Restricted Categories

The Amazon marketplace is not a free-for-all. Here’s how gated categories work, and the process for getting approved to sell in them.

It is no secret that Amazon restricts sellers from offering products in certain categories. To sell products in these “gated” categories, sellers have to go through an approval process. However, this process varies greatly depending on the category you are trying to get “ungated”.

In this article, we explain which categories are gated and the information you need to provide to get approved. We also look at the big questions that many sellers have about restricted categories and explain whether getting ungated is really worth the effort.

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