All posts by Guest Author

3 Ecommerce Customer Service Hacks Every Seller Should Know

Reply templates, best practices and advanced hacks for three of the most common ecommerce customer support questions

Hands up asking questions 1200

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

In this post I will show you how to deal with three common ecommerce customer questions as quickly as possible, while also providing excellent customer service.

These are the questions we’ll be looking at:

  1. Do you combine shipping?
  2. I haven’t received my package – where is it?
  3. Do you have this item in stock?

You’ll learn how to reduce the time you spend dealing with these, and how you can transform ecommerce customer service from a time-consuming admin chore to an easy task that helps grow your business.

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Sourcing Products from India: An Alternative for Ecommerce Sellers?

As the trade war between U.S. and China pushes up prices for importers, online sellers should consider sourcing products from India.

Indian products

This post is by Meghla Bhardwaj, an expert in sourcing products from India and China, and organizer of Global Sources Summit for ecommerce sellers.

While most private label ecommerce sellers buy products from China, an increasing number of sellers are exploring alternative markets such as India to diversify their business and minimize risks.

The import tariffs imposed by the U.S. on China-made products has further accelerated the need to look beyond China.

This article describes why sellers should import from India, what kind of products are manufactured there, and how to find suppliers.

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Improve Your eBay Customer Support With Subivi’s CRM System and Knowledge Hub

Subivi was built by former eBay sellers to take the pain out of customer support. Now they’re sharing their knowledge in The Subivi Times.

Subivi eCommerce CRM co-founder
Michael Epstein-Lapid, co-founder and product leader at Subivi.

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

Customer support forms such a huge part of the online shopping experience. Sellers that are nailing it with great customer service are reaping the rewards in the form of loyal fans and buyers that keep coming back for more.

Subivi is tapping into this important part of the ecommerce industry with a product that offers customer service automation features, so you can deal with customer questions as quickly as possible while still providing excellent support.

Co-Founder Michael Epstein-Lapid has also unveiled a new initiative called The Subivi Times. This is a knowledge hub with articles that inform and inspire ecommerce sellers looking to grow their business and increase profitability.

Here’s where Subivi came from, what it does, and what makes it different to the other ecommerce customer service tools out there. We also find out what makes The Subivi Times unique.

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Alibaba Alternatives: 10 Other Ways to Source Products from China

When you’ve outgrown Alibaba, what are the alternatives for sourcing high-quality products from the best manufacturers in China?

Beyond Alibaba

This post is by Gary Huang, an expert in sourcing products from China and creator of 80/20 Sourcing.

When you think of sourcing from China, what’s the first thing that comes to mind? Hopping on a plane and flying to Guangzhou to find a factory? No, you go on Alibaba!

Alibaba is very popular and accessible, but that doesn’t mean it’s always the best option. Why not? Well, it attracts a lot of middlemen and trading companies, and some of them aren’t upfront about that.

Alibaba is also where your competitors are likely to buy from, so you all might end up selling exactly the same products as them. Perhaps most importantly, some of the best suppliers avoid Alibaba – because they want to find a better class of customer!

So, what are the alternatives to Alibaba? I’ll explore them all here.

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My Three Biggest Fails As An Amazon FBA Private Label Seller

Learn from one seller’s mistakes made selecting, sourcing and importing products from China, to sell on the Amazon marketplace.

3 shocked people looking at laptop

This post is by the author of the Garlic Press Seller blog, and is written anonymously to protect their business.

I have been an Amazon FBA seller for three years now. I am a big believer in sharing knowledge, and that you can learn everything you need to start selling online from freely available articles.

Based on that perspective I started my web blog and in this post, I want to tell you about my three biggest FBA fails. Hopefully people can learn from my errors and it might even prevent you from making the same mistakes that I made.

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