Customer support is a vital part of ecommerce, but it can be time-consuming and costly. eDesk is transforming that process.
One of the most time-consuming aspects to running an online business is customer support. It’s a buyers’ market, and consumers are more savvy than ever. They expect businesses to respond to their messages almost instantly and, if they don’t, they will shop elsewhere.
But, if handled properly, customer service can be a business opportunity. Pre-sales contact can provide sellers with an opportunity to connect with potential customers and generate more sales.
xSellco has been developing software for multichannel sellers for eight years, and eDesk was created specifically to tackle the issues around customer service. Using artificial intelligence to generate automatic responses, eDesk can dramatically reduce response times, improving customer satisfaction and lowering the cost of support.
Amazon Business is geared towards business buyers, with a number of features to meet their needs. Here’s everything sellers need to know.
Amazon has pretty much monopolized consumer-facing ecommerce – selling products to people for their personal use – but business-to-business (B2B) ecommerce is a whole different ball game. Some businesses have been buying from Amazon for years, but many larger companies have strict purchasing policies and Amazon has not been up to their standards.
In 2015, Amazon adapted its strategy to attract business buyers, through the new Amazon Business program. Businesses who wouldn’t buy from Amazon before could now access multi-user accounts, get quantity discounts and access detailed spending reports, along with other features.
As a result, Amazon quickly increased its market share of the huge B2B ecommerce market. In its first year, Amazon Business reached $1 billion in sales, with millions of buyers and hundreds of thousands of marketplace sellers trading through it. With total B2B ecommerce sales in the U.S. now over $1 trillion, there’s a lot more room for Amazon to grow from their 0.1% market share.
Here’s what Amazon Business is all about, and how to take advantage of the rapid growth in B2B ecommerce as a marketplace seller.
The need for product identifiers on eBay has left sellers confused. What do they mean and how do they benefit sellers, buyers, and eBay?
MPNs, UPCs, EANs, GTINs, ePIDs… selling on eBay is starting to feel like swimming through alphabet soup!
Over the past few years, the platform has introduced a number of different initiatives to make shopping easier and more efficient for its customers.
To do this, eBay has been asking sellers in many categories to add “product identifiers” to their listings. That’s where all the acronyms come in, including MPNs, UPCs and several others. These codes help eBay display relevant products to shoppers and encourage search engines like Google to place eBay listings higher in the results.
But sellers are confused by all the different product identifiers. Which ones are required and which ones are optional? Is it beneficial for sellers to play ball with the new rules, or is it better to try and work around them? And, perhaps most pressingly, what is the purpose of all this anyway?
Say goodbye to spreadsheets and put multichannel ecommerce on autopilot with the powerful capabilities of StoreAutomator.
Ecommerce businesses that sell many products across different channels often hit a stage in their growth where their systems start to hold them back. Having multiple suppliers and orders going out through Amazon, eBay and other channels can be a nightmare to track and control without a multichannel management solution.
This is where a tool like StoreAutomator can make all the difference. StoreAutomator helps ecommerce businesses to automatically list products, run advertising campaigns and fulfill orders across multiple marketplaces, shopping carts, and advertising channels. There is no need for spreadsheets, and repetition is completely eliminated.
StoreAutomator is used by ecommerce businesses of all kinds, including retailers, brands, manufacturers, and agencies, particularly those with numerous product lines and high order volumes.
Here’s where StoreAutomator came from, what it does, and what makes it different to the other multichannel solutions out there.
We look at the best directory sites for finding dropshipping suppliers, with top tips for making the dropship model work for you
When you decide to dip a toe into the ecommerce waters, dropshipping is an attractive first-time option. Having suppliers fulfill your orders without needing to store, package, and send out stock can seem like a low-risk, easy approach, and there are many businesses out there thriving with this model.
The difficulties come when you try to make it profitable. A lot of people want to make a business out of dropshipping, and there is often little for them to compete on other than price.
So how do you compete and make decent profits? The key is choosing the best place to source products from. Not all dropshipping suppliers are equal. This is why it’s important to determine your specific needs and go for a supplier that aligns with those. Many are niche-focused or industry-specific, while others will have better delivery options but might be more expensive.
Finding a good dropshipper that delivers on time, has competitive prices, and that you are able to rely on can dramatically affect your chances of success.
Here, I’m going to outline the different ways you can source dropshipping suppliers and I’ll list out some of the best dropshipping directories to help you get started.