How Do You Beat Bad Buyers on Amazon and eBay?

How Do You Beat Bad Buyers on Amazon and eBay?

Almost every experienced online marketplace seller will have a story of how some smart – or not so smart – bad buyers have attempted to trick money or goods out of them.

These customers might claim that their goods didn’t arrive on time, or wear clothes to a party before returning them as ‘not as described’. At the other end of the spectrum, buyers have returned parcels packed with garbage instead of the item originally sent, or submitted completely false ‘item not received’ claims.

Some of the reasons for returning an item can be downright funny. In a Web Retailer forum thread about outlandish reasons given for returns, member Easiliving said, “We once had a customer return an eye patch because their kids thought they were being invaded by pirates!”

But bad buyers are not often a source of amusement. A significant number of buyers are tempted into scamming the system, often believing it to be a ‘victimless crime’. But it isn’t victimless if you’re losing money and having your reputation damaged in the eyes of the marketplace.

In this post, I’ll look at some common examples of buyer fraud, talk about steps you can to take to help prevent it, and explain how you can increase the likelihood of cases being resolved in your favor by eBay or Amazon.

Item Not Received

One of the most irritating tricks bad buyers play is saying that they have not received an item. By obtaining a refund or replacement they effectively get the goods for free, or obtain multiple items for the price of one.

Postal services around the world certainly do lose post – out of the billions of items handled every year, even a tenth of one percent loss rate means millions of items disappear each year. It’s an easy thing for dishonest buyers to exploit.

Many sellers have stories of customers falsely claiming their item was not received. In another forum thread, on the topic of buyer scams, Bigian13 said:

Customer claimed they had not received their item but had ordered several items from other eBay sellers and they had all arrived. We contacted other sellers who had left automatic feedback for the same buyer, and guess what, they had been told the same story.

If they hadn’t been contacted, those sellers might never have realized they were being scammed. Even if you feel certain that a claim is false, you still have to go through a potentially long-winded process with eBay or Amazon’s seller support team to deal with it. Without documentary evidence to back you up (and sometimes even with it) the claim could go either way.

At some stage you have to consider how much your time is worth. If the hours on the phone start to rack up, you may find it cheaper to write it off – even if the fraud is clear.

So what can you do to tackle the ‘item not received’ scam? Here are some suggestions:

Use Tracked Delivery

This is the most common solution. Using a tracked parcel delivery service means you get proof of delivery – usually a signature scan – to show that the item was received.

The problem with tracked delivery services is that the cost can be prohibitive, particularly for low-value items. It’s painful to accept, but the cost of tracked delivery might be more than just letting buyers get away with it.

For example, you might refund 10 orders out of every 200 due to false item not received claims. That’s a 5% fraud rate – a figure that many sellers give. Sending everything tracked might add $2 to each order, and you may need to absorb that cost to avoid losing sales. That’s $400 to avoid refunding 10 orders. In this example, if your average order value is below $40 then tracked delivery just won’t be worth it financially.

Perhaps surprisingly, using tracked delivery isn’t a completely watertight solution. Even when you have proof of delivery, buyers can – and sometimes do – claim that the signature is not theirs. But in most cases, being asked to sign for a delivery will deter most bad buyers.

What Else Can You Do?

If you have the time and ability to investigate bad buyers in-house, you might find you can fight back against some of them yourself. Web Retailer member Bigian13 caught one out who claimed not to have received an eBay order, but then made a direct website purchase using a discount code that was included in the package:

On each of our paper invoices we used to have a channel specific web address to guide people to our website. That way we could track the direct traffic better. This invoice had a customer specific discount code for their first order from the website. One customer claimed they had not received their order from ebay, around £60 worth, and then ordered several items from our website using their unique code. Bit of a tell tale sign! Unfortunately for them they lived quite close to our warehouse so a visit from our “debt collection agency” soon sorted this one out.

A lot of sellers include discount coupons with their eBay orders to encourage direct purchases in the future. A downside that few consider is the risk of upsetting bargain-hunters by making them feel like they have overpaid!

UK eBay expert Andrew Minalto has a more ‘black-hat’ idea (that he does not condone) to get the deterrence effect of tracked delivery without the cost, by adding a label to packages to give the appearance of tracking:

Basically you attach a label to the package that displays a barcode and a serial number… If you go this route, don’t make that label too similar to Royal Mail labels as then the post office may refuse to accept your parcel.

It may seem unethical (and ironic) to resort to deception to ward off scammers, but you could see it as similar to the decoy security cameras used by many businesses. Both give the appearance of being watched, when you actually are not.

Returns Abuse

Amazon and eBay have generous return policies that favour the buyer. It’s easy for customers to take advantage of that. The most common complaint for sellers is that orders are returned with a reason of ‘item not as described’, entitling the buyer to a free return, when the real reason is something completely different.

In a forum thread, Web Retailer member seller252gregb said:

I have had items returned because of the color not matching what they saw on their screen so it becomes item not as described and no cost to them for return. When the item arrives it appears to have been used at least once but cannot be proven.

Returning used items is such a common practice in fashion retailing that there is even a name for it: wardrobing. This is when shoppers purchase items with the intention of using them and then returning them. It’s a common practice, which 1 in 6 women have admitted to, but make no mistake – its fraud.

Wardrobing is very difficult to prove. Buyers who do this will often make efforts to keep items in pristine condition while they use them, leaving tags attached and handling the packaging with great care. A careful inspection may show up tell-tale signs of use, which might be enough to make it impossible to resell the item as new, but perhaps too little to satisfy eBay or Amazon that you’ve been scammed.

Even ordinarily honest people may be tempted to return an item that has been used, but others will go much further. It’s not unheard of for a customer to buy a product, say it was not as described, and then send back something entirely different.

On his blog, technology consultant and writer Jeff Reifman, describes his battle with over a fraudulent return. Reifman sold a valuable second-generation Apple TV unit for $199, only to have a used third-generation Apple TV, almost identical in appearance but worth only $65, returned instead of the equipment originally purchased. Amazon refused to believe him and spent over a year denying his claim against the buyer.

What Can You Do About It?

Returns abuse, particularly wardrobing, is very difficult to fight. It’s often just your word against the buyer’s, without any tangible evidence to help you make your case.

Essentially, you have to show two things: that you sent a specific product in a specific condition, and that the buyer returned the same product in a different condition (e.g. used or damaged), or a different product altogether. Despite the brazenness of this scam, once the return parcel has been opened the evidence is no longer reliable – as they might say on CSI!

It’s impractical for most businesses to record the packaging and dispatch of every order, but you should be able to show invoices to prove that you bought the product from your own supplier. In the case of high-end items, it’s a good practice to record the serial number or IMEI of products as they are sent out. Then you can compare it against the serial number of the product sent back.

When a return is received, one solution is to record on video the sealed return package being weighed, opened and unwrapped. Bigian13 describes how that approach has worked in his business:

eBay, in their wisdom, allowed the customer to send the item back to us at our cost. The item was returned in a medium jiffy bag. This immediately raised concerns as we do not sell any item small enough to fit in one. Luckily we took videos and photos of the item prior, during and after unwrapping. In the jiffy bag was a used roll of 2″ parcel tape and some bubble wrap. The item that was sent out to them measured 30″ x 20″ x 8″. eBay decided in our favour!

Such measures can save a lot of time in the dispute process, but there’s no guarantee that you will win when faced with a determined fraudster.

Can’t You Just Refuse to Accept Returns?

Whether you need to accept returns depends on two main factors:

  • The laws of the country you are selling to.
  • The rules of the marketplace you are selling on.

Under US law, online sellers do not have to accept returns, so it all comes down to marketplace rules. On eBay in the US, accepting returns is optional but from May 1, 2016, Top Rated sellers must offer a 30-day money-back return policy to keep their status., however, sets a high bar for all sellers and does not allow them to refuse to accept returns.

In the UK, very detailed Consumer Contracts Regulations require sellers to accept returns – for any reason – for 14 days from when the buyer received the order. The customer has to pay for the return costs, unless the seller is at fault in some way. On eBay in the UK, their returns policy is in line with the law, but goes further, requiring sellers to accept returns for 30 days from receipt of the item.

So even though eBay US sellers can technically refuse to accept returns, they are definitely encouraged to do so. Offering a generous returns policy can also be a good business practice, to give the buyer confidence that they can’t lose out by buying from you. But still, for some sellers protecting themselves against bad buyers, even if it means lower sales, is more important.

In Closing

Stories abound of sellers fruitlessly fighting the marketplace for their money or goods back, after being defrauded by buyers.

Many sellers complain that marketplaces always side with the buyer, unless they can prove that the customer is at fault – leaving the seller to play detective. eBay proudly describe their seller protection system, but Amazon does not talk about their equivalent.

Both marketplaces describe abusive claims and bad buyers as “rare” – a word that many sellers would not themselves choose to describe their encounters with scammers. So they continue to fight bitterly, on the principle that dishonest customers should not be allowed to get away with it.

Other sellers have learned not to take it so personally, and can make calm financial decisions about bad buyers just like everything else in their business. Fraud becomes just another business cost, whether it’s returning used items (which many would agree only just crosses the line into criminality) to outright theft when items are ordered with the intention, right from the start, of claiming that they were never received.

Even if five percent of your revenue disappears to fraud, is it worth spending hours investigating and responding to each dispute, when there’s only a slim chance of getting your money back?

For many sellers, the battle against bad buyers continues to rage, even when it doesn’t make financial sense. Why is that? Well, we are all human. Our heads might tell us that it’s just not worth it, but in our hearts we know they just can’t be allowed to get away with it.

How do you protect yourself against bad buyers? I’d love to hear from you in the comments below.

114 comments on “How Do You Beat Bad Buyers on Amazon and eBay?

  1. Now, I mostly dropship from very reliable suppliers with good return policies, and never list an item that I can’t afford to lose. That said, I have never yet lost a case; I’m very nice to the claims department, but I’ll fight bad buyers like a wildcat every time. This is not just for me, but also for other sellers who might be scammed by the same buyer. I also treat good buyers like royalty.

      1. 1. detailed recodings of the items you sell
        In example, every and I mean every item I sell prior to sending is fully photographed. and sometimes also shot on video complete to packaging, then the packages is also photographed both sides and send with registered airmail.
        2. On the listing DO NOT write to many praises about the item.
        Just a description on what it is make good and clear images for the presentation ( same about images – poses you’ll have to do before sending with the buyers address on a papper and or date).

        Now if you have made these you have some good chance of winning a case.
        Unfortunatelly ebay favors the buyers and there are few things we honest sellers can do.

        Hope this helped.

  2. I have a very generous returns policy. Generally speaking, returns are not that much of a problem. I do get a few people saying they are “damaged” but don’t want to return it (sniffing for a discount). I offer paid returns. If they refuse, I then ask for a photograph. I have had people say they don’t have cameras, I just tell those folks there is nothing I can do.

    I have noticed an increased frequency of lost packages that are marked as delivered. Most of the time, I just eat the cost as there is not much I can do. For overseas, I track it and charge more to ship to those areas based on the previous frequency and severity of the loss. Currently, South America has a 20% surcharge on their shipping (20% of the shipping cost). This mitigates the losses quite a bit to the detriment of sales somewhat.

  3. To be honest I am tired of the Amazon return policy we sell cosmetics products the buyers always say the item is not as describe after using the item for 30 days, they write us it is not a authentic product never give the result we tell them it’s depends people to people with different hair and skin types, then they place negative feedback and AtoZ claim some time even charge back claims

    1. I’ve just had a similar experiance with AMAZON today, in fact. A person bought a VHS tape that was still in its wrapper. I listed it for .85 and sent it to her and paid the postage. Well, when she gets the tape, she said it would not work and did not and would not, send the tape back to me. But, oh yes, she wanted ALL of her money back: .85 plus the $3.99 . At first, I gave her the .85 and kept the shipping cost of $3.99. So, then, she leaves a bad feedback stating that I sent a bad tape and that I was dishonest. It is not a bad tape b/c where it came from the people who make these tapes view every one and makes sure that they work. So, long story short, I ended up giving her back the $4.84; lost the money I spent to ship her the tape; lost the tape; and got a bad review! I know this person is lieing about the tape and will just resell it.

      This same senario has hapened to me three times with AMAZON. The other two times I lost $20 and $11 .

      I closed my AMAZON account today. AMAZON takes forever paying me my money as it is and then dealing with dishonest people is something I’m not going to do.

      I do, however, keep a black book and I have 3 online businesses and anyone in that blackbook will NEVER buy from me again!

      1. Selling something for $0.85 with $4 already implies you are giving it away to everyone who for whatever reason is not satisdied with it.

        That is because it is apparent that you are better off leaving it with them than spending money on getting it back.

        That’s the economics of it and it is irrelevant to the types of buyers and their reasoning.

        Second, I think it is naive to think anyone will take advantage of you for $0.85 with the idea of reselling your tape.
        Whatever her reasoning was I am ready to bet it wasn’t that.

        Finally , the black book is a waste of time. If someone wants to buy from you they will.

        None of that means your buyer was right in what she did.

        The question was how to beat cheaters and I stick to my original answer – you don’t.

  4. A couple of observations…

    1. This piece reads more like a beginner’s guide to scamming e-commerce merchants than one offering merchants advice on how to handle such scammers.

    2. There’s a difference between a return and a refund; eBay won’t force a seller to accept a “return” of merchandise, however they can force a “refund” of the purchase price.

    1. Thanks for the clarification on returns vs refunds.

      It’s not really possible to talk about this topic without explaining how the scams are done, if that’s what you mean.

      What advice would you add for merchants?

      1. We were scammed twice from China, once on Amazon, once on Ebay. Since there is no tracking within China, they just claim it never arrived. On Amazon, you are helpless: you will lose. Ebay has their Seller Protection Policy, but, surprise, if the buyer makes the claim through Pay Pal rather than Ebay, you are not covered. And all Ebay transactions go through PayPal, leaving a pretty big hole in their Seller Protection.

        With some effort Pay Pal refunded us, but we no longer ship to China from either platform and we will need to reexamine our international shipping policy on our website, perhaps restricting payment for international shipments, because PayPal’s refund policy supersedes the policy we post on our website. Be aware that you are not protected by your own website policies.

    2. “This piece reads more like a beginner’s guide to scamming e-commerce merchants than one offering merchants advice on how to handle such scammers.

      Also my first thought after reading this article.

      I sell apparel on eBay, which I’ve been fortunate to not have many returns in general.

      SAME Exact Items, I also sell on Amazon, have 8% returns rate thru FBM channel and a ridiculous 20 to sometimes as high as 40% rate of return on FBA channel.

      Needless to say, I had no choice but to stop using the FBA channel to send in FREE Merchandise for Amazon and the thieves to profit from!

    3. Yes they do force a return and a refund,99,99% of the times they decide in favor of the buyer and force the seller to accept a paid return, or the buyer keeps the item and gets refund as well.

  5. What if someone bought something from you on Amazon. Then requested a refund on the 29 day. Then kept the book for three more weeks and had it for over 2 months then decides to return it? I refused a refund and I also closed my account woth Amazon. There refund policies are to generous. I have had to refund items that were sent back trashed. I stopped selling DVD’s because people were copying them and then wanting a refund. I have no trouble on E-bay at all.

  6. We were defrauded by an ebay buyer, “Pluczavroh” who contacted us rom ebay but asked for invoices from PayPal and they said he should have rceived three times what was sent. This is big money of $27016.00 He has our goods and has his money. Thanks American Express the helper to those who scam.

    1. Sorry to hear that. I don’t understand the Amex connection if they were using PayPal?
      Where was the buyer located and where did you ship to?

  7. If you don’t accept the return from ebay, no big deal for the buyer, he just files a Paypal claim, he has 180 days to do it. Paypal gives you no choice but to accept the return merchandise or they keep the money that they froze from your account when the return was open. Then the ebay buyer leaves you negative feedback and gets your money and you parts. There is no seller protection on ebay or paypal. You can buy something on ebay, return it as “not a described” then they send back a bag of sh*t. The ebay seller calls ebay and says “I received a bag of sh*t, not my parts” ebay then states “well, we can’t just take your word for it, you have to make the buyer admit (through ebay’s messaging system mind you) that he, in fact, sent you a bag of sh*t..” if he doesn’t admit to it.. guess what.. you lose your money, your parts and most certainly will receive negative feedback.. these are the undisputed facts!

    1. With modern technology can’t ebay and amazon track how often buyers are making claims and shut their accounts if they go over the norm ?

  8. I can’t comment on Amazon as I generally don’t use them, but as for eBay, they couldn’t give a damn about their sellers and unscrupulous buyers get away with it each and every time. Whether I’m buying or selling, when something goes wrong, it never works out in my favour. I’ll never understand the difference if I buy a single item such as a wristwatch that looks different in the photos, but according to eBay the difference is not “significant” enough to warrant a refund, however one CD more or less in a bulk lot of 30 discs, is then considered significant enough to warrant eBay ordering me to refund the buyer, even after I had notified them of the difference by e-mail and added info into the listing days before the auction ended.
    The buyer was so disgruntled by getting 30 discs instead of 31, that allegedly they “were very angry” about it, and demanded that I accept a return. The items were returned, however many of the CD cases & trays had been swapped for damaged ones and many were broken. When I complained to eBay and showed them the photos of the damaged goods, that I had to pay to be returned, eBay still sided with the buyer, as “there were no photos of the discs prior to sending them to the buyer” and in eBay’s own words, “we have to believe in the inherent goodness of people and give people the benefit of the doubt, in this case the buyer”.
    Well that’s great but what about my goodness or benefit of the doubt for me?
    So before I could attempt selling these discs again, I had to use up a whole bunch of replacement cases, which these days are getting scarcer and scarcer.
    Due to scammers, I never send overseas anymore and haven’t for a long time, but even within my own borders, there’s still enough people who’ll attempt to defraud you out of something. Call it buyers remorse or whatever you like but eBay just simply doesn’t care.
    And even after I refund them and do everything that works in their favour, if they still wanted to, they can leave NEG feedback which stays on your record for 12 months and ruins your percentage, and there’s zero I can do about it.

  9. That has not been my experience at all, and I was told by Amazon support just today that FBA shipments are the responsibility of Amazon, and they will make good on any “lost” shipments. Hopefully, I will not have to find out the truth of that.

  10. Amazon has a Retarded thing where if an Order is cancelled, the Buyer can Leave 0-Stars, in All kinds of Areas that don’t even Apply to the Transaction. Like, the Order was “Not as described,” even while Admitting that they never got the Product. A Single disgruntled and Very Rude individual can Easily ruin decades of impeccable Selling on amazon- (if they are the only one who decides to leave feedback)- by Leaving a single negative feedback

  11. How about the newest way to scam an Amazon seller. Even with Signature Confirmation. Post Office attempts to deliver the item and “no one home” or “refuses to sign” then buyer opens and A TO Z for INR, Amazon decides the claim in the Buyer’s favor and then they go to the post office and sign for their item. And Amazon places it on the Seller to take any legal action at THEIR expense. And Amazon made it even easier by lower the claim time to 3 days because why should a scammer have to wait 7 days to get their item for free. And the post office holds the item for 2 weeks before shipping it back. Now a seller USED to have the time to recall the package from the post office if they can but no longer with only 3 days.

    1. I bought something from amazon we had delivery guys that were throwing our packages out in our field, in the road all sorts of places and then mark it delivered to owner spoke to at door. I complained to amazon i never got package, they said TOUGH it shows delivery on tracking, so i was out the product with no recourse and wasnt even allowed to leave feedback!!!!

    2. Sad, but USPS will hold packages for 10 days. As you said, after 3 days the customer gets their funds returned and they subsequently go to the PO and pick up their package.

  12. Enough is enough. Quit offering buyers returns. This is an online business not some retail department store, if they want that kind of treatment they should just go to the store and buy it. Return all they want. I refuse my buyers of any returns just due to the fact that many just abuses it. It is NOT okay for them to buy then just return it because they’re done using it, or just don’t feel like keeping it anymore, the items vaule becomes deappreciated by the time they’ve decided they want to return. Sorry but not sorry.

    1. i don’t see how you refuse returns. i do not accept returns but eBay basically forces sellers to give refunds and blocks the money on PayPal so how do you even do that?
      i have a problem with a fake return thats why i am asking

  13. i was just forced by eBay to refund a buyer for a bag they used and damaged a 1000usd plus bag and the buyer claimed it was i am stocked having to pay for return shipping loosing the money of the actual shipping and a damaged item hopefully i receive horrible marketplace that doesn’t protect the seller they just send ready answers that never address your problem

  14. I took back a phone buyer put her email and password all over the phone, I cant even wipe it out, they have that password protected. So I have a $449 phone that is worthless she keeps her money, I paid for it to go to her and back to me to have her damage it. I won the case but I didnt win anything?? She got her way already, I called to find out what it was I had won, and they said I would have to appeal the case, I said why I already won it youshould have either made her take the phone back since she wanted it enough to put passwords all over it, and give me the money plus my postage back. We will see tomorrow what happens

  15. I sold a diamond ring to a woman on eBay. She claimed it was not as described indicating that it was a half size larger than the listing. She had taken it to a jeweler who heated and stretched the ring causing dimples along the side of the ring where the diamonds are set. EBay did not make me accept the return but PayPal did with the condition that the item was in the same condition in which it was sent. So the lady sends me back a worthless piece of junk that I can’t wear or sell, because she had it improperly sized. PayPal returned her money before I got the ring back, and they never looked at the mountain of evidence I provided to prove what she did to my ring. I am probably going to take her to small claims court. It will cost me more to travel to her state than I would win, but until buyers start getting sued and prosecuted for this garbage, nothing will change. I am not going to sell anything on eBay that is worth more than $100 any more.

    1. It’s called Class Action Lawsuit Baby and I’m with you!!! I got back a worthless iphone 5S so you let me know when your ready and I know the place to start it going!!! My seller spot on ebay is empty right now and I’m thinking seriously about going to another user friendly money handler other than Paypal!! You should have gotten your money back from Ebay because there is a rule that buyers are not allowed to alter or even change in the tinest bit an item unless they are sure they are keeping it once they do it , the item becomes theirs! look up sellers rights and buyer obligations. And check into your states statues my seller broke every fraud and impersination to obtain property law there is both federal and local.

  16. The last case I have faced was a ‘not as described returned’ stating that the item sent was damaged, full of dirt and scratches.

    I sent to paypal the pictures of the item but not taken into account! The buyer damaged himself the item before claiming and returning it !!!

    Nothing you can do against that!

    Finally I stoped selling on plateforms with buyer protections, simple.

  17. ebay does not allow sellers to rate buyers after a scam unless they leave an evaluation ! which they never do !

    That is a real problem ! Seller should be given to inform the community of those buyers !

  18. I got a 70% refund from PayPal after appealing the refund given to the buyer. I had to send numerous before and after photos, a video opening the returned package, a letter from the jeweler stating the diminished value of the ring, and sign an affidavit which explained how I was defrauded by the buyer. This process took about 25 days. I realized in my research that I could have sued PayPal in my state by by suing the registered agent. Most states require a company like PayPal that does business in the state to have a registered agent that is registered with the secretary’s of state office. If I had not gotten a reasonable refund offer from PayPal, I would have taken the registered agent to small claims court. I could have filed online and I would only have to show up for the court date. I still would have had to jump through all of PayPal’s hoops before filing, or the case would have been thrown out. I took all of my items off of eBay, because I can’t afford to loose money with absolutely no seller protection. If there is a place where I can sell my wares and have some protection from scammers, please let me know.

  19. Very good general rules to follow.

    False SNAD or denial of receipt is a bigger problem than Amazon and Ebay are willing to admit publicly. And as always the losses are borne to the seller.
    Ebay at least has “seller requirements” and “report a buyer” options which over time do help slightly. Amazon does not.

    I propose that just like Walmart and many other retailers have a “frequent returner” policy preventing or limiting the number of returns, I would like to see a program where we could set our Checkouts to automatically DECLINE a purchase from a buyer who has made “X” amount of SNAD or LOST PACKAGE claims over “X” period of time.

    This information is clearly available on the marketplaces.. and our individual internal systems.

    I’m further hoping that one day, we will be sending that information back to the Credit Card providers as well. This is the clearest way of stopping it at the source. Per my previous conversation with the card companies, they don’t care to do it, as they are only interested in revenue stream…. Unless/Until all the sellers stand together and make a stink, nothing will ever change.

    Does anyone else here believe that the card companies should take the responsibility since the technology is there and they are the FINAL stop for the credit?

  20. Why should they when paypal won’t even honor purchases through there site when they have seller protection, oh wait, you didn’t ask for it before you sold the item? It was suppose to be automatic when you signed up! That is what one of there selling points is that they cover all of it. They would let me start a case and it was a fraud case. No one will???? Isn’t that strange, but according to the law, I have 4 years where I can file a law suit and I sold the Item in florida so buyer will have to come here! I have to pay Florida taxes on every item I sell that means the item was sold here so the case will be here in florida, and it is a criminal case for fraud along with the money for damages. Yes the credit card companies have to honor any purchase made with the card but cover a seller naw never will happen, you need to get insurance to cover you if you are selling high priced items. I was just selling my personal phone, lesson learned won’t ever do that again on line, onl in person. Ebay gets all the junk in my house basically from now on!!!!

  21. I’m one of seller who sold stuff on Ebay and Amazon around 7 yr, more and more scammers (dishonest buyers) comes online, they used items 1-2 month and return like “defective” for avoid shipping fees, they return empty package, damaged items. A lot of talking, but we need to do something real to fight with them. Amazon and Ebay just need more customers and customer with 0% feedback from Africa who stole you item more important than seller with 10 years account and 3000 feedbacks.

    Lets think together how to fight. I planing to open website for Amazon and Ebay sellers community, and start to collect general black list of dishonest buyers, write some articles how to fight. Should be a big community and we sellers should set rules for scammers. Please contact me if you have any ideas or if you interesting or if you want to help, if you have good experience with fighting or if you can advise. My email fightwithscamm gmail

  22. Theres no seller protection.

    After changing to not accepting returns now I mostly get returns instead of INR cases, got very few items actually returned.

    All my negative feedback without any merits.

    When theres a real problem Im always working it out with the buyer as they want to use the item.

    I have to refund for 100% OK items and often also to take the bad FB despite a full refund.

    Report them to

  23. Agreed, there’s no seller protection. It’s a big joke. There’s a few good buyers but the bad apples WILL ruin the experience for you. It was better when you could leave feedback on the buyer. Never had a problem until recently. It’s getting worse on there. I’m quitting selling my used stuff and it is going straight to donation.

    When there’s a problem, you can’t even email Ebay. They have no email support. An online retailer and you have to reach them by phone to resolve an issue or case! Unreal.

  24. I was just ripped off on a return. A buyer wikibuycom just chnaged their mind on an item they bought from me. It was a 107$ gos. I refused because they used it. Ebay forced me to take the return. I received the item back and it wasnt in tye new condition it was in when i shipped it. Ebay allowed the buyerbto rip me off. I then found out wikibuycom is an actual website they sell stuff on ebay and earn a profit. If someone returns the item to wikibuy they then put the responsibility on the ebay seller to loose out. EBAY ALLOWS THIS!

  25. To the author of the article: I agree with posts that do not find it of a very high quality in terms of helping. It has enough juice to trigger Google search and I can’t honestly accuse it of being biased, but it’s still pretty much useless.

    And that is because one can NOT beat scammers and idiot customers. The two are different groups, but the rules of the game are such that both can beat sellers and there’s absolutely nothing sellers can do about it on individual case basis.

    This is because both eBay and Amazon are not so interested in determining TRUE or FAIR business as they are in optimizing their profit, i.e. least efficient way to sell most, i.e. with minimal headaches.

    Since they succeed in that the best advice a seller would get from their own support teams is to accept the reality that there is always a fraud and focus on growing the business and making more sales.

    And this is definitely valuable and helpful advice from a certain standpoint.

    What it teaches people is to accept being cheated and not fight back. Because it’s pointless.

    Which is another way of saying WTF cares about anyone’s truth?!

    The best I’ve come up with in response to that is to just put yourself in the shoes of a bad buyer: take full advantage of the system while you can.

    Also get as many sales out of eBay and Amazon as you can. I they don’t care about your own proven system of dealing with counterfeit why should you follow their own system for generating them money?!

    Sure enough these advises break laws – first laws of the marketplace and then possibly laws of the country.

    But if eBay and Amazon do it on a daily basis why should that be their exclusive right?!

    1. You are absolutely correct, as I’ve always been says to all those who bash on me in ebay forums for trying to get sellers to stop bending over and taking it. I felt that if everyone just stood up to all the bad buyers SNAD returns and didn’t care about that stupid 10% savings to be a top rated seller, they would be forced to change their ways or have no sellers left to make them money.

      But the sellers will do anything to stay selling there, admitting guilt to all cases and simply pay out the money to avoid a dreaded defect. Well I had 1 too many buyers pull this crap on me, my items have a shipping cost of $20-$50 1 way, my items usually sell for about the same amount as my shipping cost so if I’m forced to pay return shipping on an item that I sold for $30 with a $35 shipping cost I end up paying out of my pocket $70 plus my time effort and supplies then to get an empty box back or an item that was obviously hit with a hammer or has parts missing? Plus the fact that I stand to make only about $10 on that sale after I pay a total of over 43% in fees plus the cost of the item to begin with. I see no way to make money there selling anymore but I think i can make more money by “buying” and getting what i can and just reselling it on craigslist now.

      I’ve been telling ebay sellers about this problem for years and there was so much opposition to my claims. they always stated it was something to do with me because they never had this problem, i told them it’s just a matter of time before it catches up to you. I figured that the sooner they all had it happen the better, that way they could feel what it’s like to get burned, pay for high shipping, not get your item and then if you report that buyer, ebay will say that you escalated the case (even after you accepted the return and the item was “returned” but had issues) and will automatically provide you with a defect and charge you seller fees on that sale as well!!

      I closed my bank account before the lats $150 return was made with missing parts again, and moved all my money to another account that i am not affiliated with, and I have refused to pay my last months fees and give any refunds, My total is now over $1000 that I owe to ebay. It’s still only a fraction of what they have taken from me and given to bad buyers and charged me in unfounded fees.

      I can tell you 1 more thing i have discovered after the last roll out to get rid of the small sellers, I had 3 defects roll off my record, since I can’t get rid of them any other way I had to wait a year for them to go, 2 days later I had 5 SNAD cases opened! I looked into my sales and noticed a pattern that emerged once I plotted them on a map. It seems that 90% of my sales were to zone 8 zip codes. Meaning i paid the most I could to ship my sales. this decreases my profits but a huge amount, but I also noticed that all of my problem sales and neg feedbacks were coming from those few 10% closer sales?

      This made me believe that ebay was only showing my items to buyers who either lived far away or were known problem buyers, this way they could control my defects and keep me below standard which allows ebay to limit my sales, and the amount of items I can sell. now i pay for a store that gives me 500 free sales per month but ebay limits me to only use 120 of those sales per month while still charging me for my store subscription of $20 per month. Cancel early and you still owe 75% of whats left. Mine was just renewed very quietly 3 months ago, I just went throgh a year of this and I now see exactly how they are doing this. I was given defects for reporting bad buyers, I was given defects for not accepting returns when buyers refused to even tell me what was wrong,

      I video record all of my items working as they should just minutes before I post tracking and drop them off, I include a copy of the recording with each item, I makes no difference ebay still overrides my terms of transaction i have posted in my sales. Everything I have in place to stop this is taken away by ebay. They have assist in defrauding me on a regular basis. They are aiding and abetting to commit fraud, they also are conspiring to commit fraud when ever a buyer contacts them and they tell them to open a SNAD case against me, They already know that they are going to award the refund to the buyers and ebay will still profit from the sales. They make money on all shipping labels as well..

      So I’m with you, quit selling and get all you can while you can, the more buyers this affects the better, it’s time that every buyer gets a taste of this so they all can stop acting like it’s never going to happen to them. make sure you have 2 pay pal accounts you can transfer funds between to avoid any problems.

  26. I was an Amazon customer till I noticed fraud on their website from third party sellers and reported it. You can’t buy a 40lb bag of Diamond Naturals Dry Dog Food, Beef Meal and Rice Formula for adult dogs, for $6.08 with free shipping. That is correct from not one but three “Just Launched” sellers. Look it up. Under the item description it has New(14) from $6.08 and free shipping, all three sellers same price. Click on the blue link and you will see. I reported what I noticed. The first customer service representative caught it and thanked me for reporting it but then I was transferred to another one accidentally. The second representative told me to go ahead and buy it. No morals, ethics, or values. She didn’t care if I didn’t receive the item or not. She guaranteed I would get my money back. What after weeks if not months and go through the hassle? Second she didn’t care about the company she worked for because then Amazon would take the blow on top of it, loosing customers and I’m sure money on top of it. I requested to be transferred to the supervisor. The supervisor told me to go ahead and buy it. Why would I go through the hassle buy the item and knowing I would not receiving the item trying to get my money back? I thought they had a good fraud department but apparently not. They also don’t care about their customers since they knew it was fraud and are still allowing it. I found even one item which had four “Just Launched” sellers which also all had the same price but much lower than what it should be. A two person tent for only $1.99 free shipping, no tax. Yes, it is true. Take the money and run is what these seller(s) are doing. Apparently, Amazon does not care because I looked and the items are still for sale from these third party “Just Launched” sellers. If these sellers are legit than everybody start buying these items from the sellers listed when you click the blue link New(?)from$$$ plus free shipping and resell them yourself. My dog can be fed for years for a 40lb bag of Diamond Naturals for $6.08 free shipping and no tax, which I know can’t occur because I live near where they manufacture Diamond dog food. They don’t sell it at their stores for $6.08. More like $30 plus. I can make one heck of a profit buying a two man tent for $1.99 and reselling it. Poor company allowing their customers to purchase these items knowing it’s fraud and more than likely won’t receive it.

  27. We sell very expensive, high end items. Although it may be easy to write off a $10 item’s loss as a simple cost of doing business, it’s not so easy with a $5000 item. When this does indeed happen, here’s what we do in the larger cases where thousands of dollars of loss are involved and a different item is returned from what was sent:

    #1 – We immediately notify the sale platform (eBay, Amazon, etc) and inform them what is taking place.

    #2 – We inform the “buyer” what they have done, and what our countermeasures will be. This is not a threat; it’s simply a statement of fact. (In most cases, buyer’s are empowered by what they perceive to be the safety in committing crimes online. Receiving a phone call from a seller is usually the end game. We have gotten back literally tens of thousands of dollars simply by laying out exactly what’s about to happen to the buyer.)

    #3 – We almost always end up having to fight the seller platform. If we win, we report the buyer and just let it go. If we lose, we proceed with the remaining steps.

    #4 – We draft a demand letter with a due date for the buyer to pay for the stolen merchandise.

    #5 – We file a report with the FBI’s IC3 division. Although this seems like a longshot (and it is), on RARE occasion, you actually get action. We had a federal agent knock on the door of a person who had stolen a $4500 item 6 months back from clear across the country. We had a wire transfer in our account the very next day from that person. She claimed she had “forgotten” all about this, and forgot that she had done a charge dispute, and couldn’t remember the details. Right. The agent showing up was a hell of a memory refresher.

    #6 – We file a local police report and ask them to do a courtesy transfer to the police department of the proper jurisdiction.

    #7 – We do all research on the buyer, compile evidence, and submit to the local DA’s office requesting prosecution.

    #8 – We follow through on the demand letter with a lawsuit.

    Now, this is only done in the cases of outright theft. If it’s just a matter of wardrobing, we simply petition the selling platform and usually get a partial refund back. Don’t take no for an answer; keep calling and harassing the seller platform. I wrote a snail mail letter to the CEO of eBay, got a call back, and got exactly what we were requesting.

    Also, you can write a demand letter for any financial loss for wardrobing. You can follow it through with a small claims suit, but I usually don’t if it’s only a few hundred dollars. Many times, the demand letter, if done correctly, will scare them straight and you’ll just get a check in the mail.

    Hope this helps.

    1. I’ve written the same letters to ebays board of executives, took 2 copies just to get a response telling me too bad, that’s how it goes when you sell on line.

      1 other thing i have been doing is sending an invoice for the total amount I lost on the transaction as a constant reminder of what they did. But of course with no results, all of these things you have listed are simply more wasted time. if you actually did get something back you are one of the very few and should count yourself lucky and quit while you are ahead. that’s what i finally had to realize for myself, until they change the way that the laws are handling online fraud I see no way to continue using it as a sales platform.

      Hers’ what gets me, someone steals a candy bar from Walmart and the Cops are right there, someone steals a vintage home stereo from me online and I have ebay blocking me from getting anything done, effectively shielding the crook and then ebay charges me more and collects on my loss that they created when they set me up with a known bad buyer! Anyone who thinks that ebay is weeding out bad buyers is crazy, they are making sure to keep them around so they can send them to sellers that they would like to get rid of, any small sellers who call them when they have a problem or when they suspect that a buyers ripping them off. Of just not generating enough money for them to have to deal with, now that they have big stores selling they want to thin out the sellers, they think that we are not needed, but they are very wrong, most buyers only come to ebay because they know that there’s unusual and hard to find items that are only available on ebay, 90% of those strange items are sold by small sellers, once they are gone so are the buyers. Those buyers come and look and impulse buy while they are there.

      Ebay is quietly ridding their site of small sellers, they are doing it by using bad buyers and huge fees. They know that we cannot afford to pay $100 shipping fees 2 or 3 times per month for no reason. I have never had a return that was paid by the buyer, and every return is either working properly or it’s missing parts. I lose big money every time a SNAD case is opened and the buyers won’t even reply with a reason as to what they have a problem with? They simply say “it’s broken” and they get their money back in full.

      1. Was this directed towards me or the other poster who wrote letters successfully? I had to write 2 letters just to get their attention when a buyer opened an ebay SNAD case and then 3 days later opened a Paylpal case on the same item. This all happened at the beginning of April. 11th and 13th, according to ebay and paypal policy if a buyer does this the ebay case is supposed to be closed immediately. That did not happen, in fact ebay went with the case and even concluded that I was to provide the refund on or about the April 23?

        The case was still being reviewed by pay pal and I was in contact with ebay asking why this case was still open? I called a few times then i received a message about me loosing the case and i used that message to send a message back to ebay, I figured I’d try and see what happens, they responded acting all confused and could not understand what i was talking about, they had already given me a defect and took my money but the case was closed without resolution, What that means is they never actually closed the case, but they did provide me with a defect and charged me for seller fees on the case, but the case was still open in pay pal. Ebay claimed that they did not finalize the case yet and couldn’t see what i was inquiring about?

        This went on for the next 2 weeks and then on May 14th pay pal closed the case in my favor!?! So now I spent even more time on the phones and sending messages through ebay. After getting nowhere and hearing ebay say the same things about how the don’t understand what my problem was, i called pay pal to do a 3 way call and hear what ebay has to say about this case that i did win. after 2 more hours on the phone with paypal also on my side explaining exactly what i had been saying for the last month, they still acted as if they didn’t understand what we were saying.

        I was furious at this time and what i eventually got was the rep to tell me to write a letter to the board of executives about the matter and have them take it over?!?

        Pay pal wasted 2 hours on the phone with me and we still got nothing done, I wrote the first letter and ghad no reply, I wrote a second letter and had a message in my ebay messages from a guy who said he tried to call me. I didn’t see the phone ringing but there was a call and a short message.

        I wrote back and forth with this guy for the next 2 weeks explaining what happened, i documented the entire thing in ebays community forums, I would add to it as the problem moved along. I stated it just after ebay did not close their case and it ended up spanning over 2 months time before I finally had the defect removed and the fees given back to me but none of it made any difference since they had sprung up 3 or 4 new problems on me that i thought I was handling correctly according to what i saw posted by ebay about when I should report buyers who open SNAD cases and use the following scenarios for their reasons. These reasons provided where showing when buyers missuse SNAD and you as a seller should be able to have those defects removed if any of these situations has been part of what you experienced. There were 2 cases and 1 of them had at least 3 of the 5 examples shown as part of what they did. they bought a USED item and were expecting it to be new. The term USED is meant for items that work as new but show some use. It was an alarm clock which showed barely even a mark on it anywhere. I also thought the buyer was being malicious and bought 1 of my cheapest items to create this problem for me. They also complained about how long it took to ship using the cheapest shipping method, even though it was sent on time.

        the other item was a remote control that used rechargeable batteries, i had a reminder in the listing saying to be sure to fully charge the batteries before trying to program the remote, i sent a message to the buyer right when i shipped them telling them to remember to charge the batteries. they get it and open a SNAD, I ask did you charge the batteries, of course they did, but they will try again this weekend. I accept both items for a return send them both return labels and get them back and see the alarm clock was perfect and i charged up the batteries on the remote and programmed it within 2 hours after it was delivered. I video recorded me using the remote to turn my TV on and off over 60 times in a row. i showed the clock in perfect condition,

        I was going to go give the refunds and then call ebay with my new proof and while I was at the returns page I saw a link that said is there a problem with this sale? I clicked the link and it had me fill out what i had seen and sent it, I did this for both sales then i went to do the refunds but couldn’t I got errors, took a screen shot of the errors and then tried again later, same thing.

        I called ebay and they told me that I couldn’t do the refunds because ebay already did them? how is that possible, they said I ESCALATED the cases when i reported the buyers and I lost them both? How? Why was this an escalation, i accepted the returns and I was trying to give the refunds. I only did as your policy states top do when i encounter 1 or the 45 listed situations where buyers needed to be reported for violation of ebays returns and SNAD cases.

        TOO BAD, I wrote another letter (this all happened within a few days after my defect was removed from the earlier problem which had me restricted and below standard) and sent my DVD along showing both cases were fraudulent and I demanded to get my shipping and my seller fees reimbursed, I also demanded to have both defects removed, no reply Sent another letter a month later showing the same thing with a new copy of the same disc. these letters were costing me $3.70 each time I sent them as well. Then i got a reply sent to me in my messages saying i need to better describe my items to avoid these types of problems.

        Complete BS. All they did was make sure I was given more defects to keep me restricted and below standard to make money off of me , my store subscription just renewed it’s self in May, I allowed it since I thought my problems were behind me and I was going to be OK, I was set to have the very last of my defects roll off in July, they were from cancelling 3 orders and I followed ebays pages telling me how to do the cancellations but had no mention of any defects, i could not find that page ever again.

        I still have copies of their response and all posts are in the ebay community forums as well.

  28. Sorry no help. Per your #1 – when the companies such as Amazon/Ebay knows the seller is a fraud and allows the seller it to continue selling items. Per your #2 – A “buyer” shouldn’t have to deal with a “fraudulent/scam” after it has been proven to be true. A phone call shouldn’t even have to occur to the individuals/scammers. They don’t deserve that kind of courtesy and should be shut down immediately. Per your #3 -These are “blunt obvious” fraudulent scammers and not a simple mistake made by a new seller. Maybe, there should be different policies put in place if the seller has been immediately found to be an “blunt obvious” fraud or scammer. Per your #5, #6, and #7 – Not much the FBI, local police or DA’s office can do especially when most of the fraud/scammers are overseas. Per your #8 – a buyers time is gone dealing with the hassle plus getting their money back may take weeks, months, if not years, in which could and should have been prevented instead of allowing it to continue.

  29. Blocked Buyer
    – Demand exceptions so that they can purchase new items – even when records show buyer’s abusive behavior related to payments (NPB), rude communication, abusive feedback, circumvention of store policies, etc.
    Action: (1) Do not communicate with such buyers. (2) if they persist, report the buyer to marketplace Trust/ Security team.

    Cancel order
    – Demand order cancellation after making payment and demand immediate full refund.
    – Demand order cancellation after item has been shipped/ tracking number is uploaded and shows that the package is in transit.
    – Demand order cancellation and immediate full refund after tracking shows delivered.
    – Demand order cancellation by blaming an infant/ toddler/ nephew/ niece got a hold of the mobile phone and abused it without the account holder’s knowledge. Ironically, several of these cancellation requests are for variation item listings that require selecting up to 4 variables before the correct item can be selected. Since the BIN button comes on the next screen, these buyers seem petty and lame with their excuses about account abuse.
    Action: explain the package has been shipped and provide tracking link

    Change shipping address
    – Demand a change in shipping address after making payment.
    – Demand a change in shipping address after item has been shipped and tracking number is uploaded and visible in the system.
    – Demand a change in shipping address after item has been delivered to the address that has been provided with order.
    Action: (1) explain that it is against marketplace policies. (2) if they persist, report the buyer to marketplace Trust/ Security team.

    Make unnecessary demands using abusive/ threatening/ coercive language. Some examples include:
    – Guaranteed delivery dates after paying for free shipping.
    – Non payment of duties and taxes.
    – Demand that the seller accept exchange or returns outside the published Return Policy.
    – Threaten with negative feedback if demands are not met.
    Action: report the buyer to marketplace Trust/ Security team

    Customs, duties and taxes
    – Decline to pay duties and taxes when shipping carrier attempts to deliver.
    – Demands seller pays duties and taxes.
    – Decline acceptance of package delivery due to duties and taxes – demand full refund claiming INR.
    Action: report the buyer to marketplace Trust/ Security team

    Damaged Item
    – False claims of damaged items without providing evidence of damage.
    – Break or damage the item after receipt on purpose – in order to claim INAD.
    Action: (1) demand proof of damage; (2) report the buyer to marketplace Trust/ Security team.

    – Demand discounts for Fixed Price items.
    – Make offers and counter-offers for Fixed Price items.
    – Demand free shipping for items listed with paid shipping.
    – Demand payment plans (like monthly payments over a period of 5 years) for high value items.
    – Demand item at cost because the purchase is for an orphanage in Africa. One buyer had just purchased a $300 pair of shades and $480 hand bag using the same eBay account (details were available on her feedback page) but wanted items from our store at cost allegedly for an orphanage in Asia.
    – Demand free items because the buyer did not have any income.
    – Demand free items because the buyer’s wife was dying of a terminal disease.
    Action: politely explain that item is a fixed price item. If the buyer persists, report the buyer to marketplace Trust/ Security team and block them (possible on eBay)

    eCheck payment
    – Pay by eCheck and demand immediate shipping.
    – Threaten negative feedback if not shipped immediately.
    Action: politely explain that item will be shipped after payment clears and provide buyers with eBay and PayPal customer support numbers.

    Excepted countries
    – Buyers from excepted countries (e.g. Greece, Italy, etc) with known delivery issues insist on placing orders even when provided with an explanation why these countries are not served via our store.
    Action: politely explain that we do not ship to these locations and provide them with a list of multiple freight forwarders in the US who specialize in such services.

    Exchange/ Return
    – Blame the seller for incorrect size/ color selection.
    – Demand exchange/ return without paying shipping costs or restocking fees.
    – Open false INAD case to coerce exchange/ return.
    – Leave negative feedback if unable to coerce the seller.
    – Demand exchange (next size) for intimate apparel after using the item for a long period (several weeks/ months).
    – One buyer claimed two flaws with a clothing item (stain and fabric quality dissatisfaction) and wanted an exchange. We apologize and agreed to exchange the item provided she could provide a picture of the stain to take up the issue with the manufacturer. When asked to provide evidence, she claimed dissatisfaction with size!
    Action: (1) demand proof; (2) report the buyer to marketplace Trust/ Security team.

    – Use negative feedback to communicate any trivial issue.
    – Threaten with negative feedback if buyer’s demands are not met.
    – Habitual feedback abusers: use feedback abuse to coerce discount/ free shipping/ exchange/ return/ non payment/ duties and taxes/ delayed deliveries/ address changes/ order cancellation/ exchange/ returns.
    Action: (1) actively engage with the buyer to get them to provide their demand in writing. (2) report the buyer to marketplace Trust/ Security team.

    Item not as described
    – Falsely claim INAD to obtain free item. One buyer purchased a black color bag and opened INAD claims. Her claim was that it did not have the manufacturer’s tag to prove its authenticity. She claimed she had an identical bag and the bag she received from us was counterfeit. We asked her to provide a picture of the bag she was comparing the item received from us. She provided a picture of different design bag of a completely different color – pink!
    – Open INAD case without any proof or evidence.
    – Claim INAD for brand new items in sealed packaging direct from the manufacturer – with reasons like “hair found on item” or “I do not like item smell” or “item was dirty”.
    – Claim INAD/ item does not work for items purchased in the US when used in another country. Since most items available in the US are designed for 110V AC 60 hz power supply, using the item on 220V AC 50 hz power supply damages the item. Note: all our listings with electrical items include a warning in bold red font: This item will not work on 220~240V AC.
    – Claim INAD after selecting an incorrect/ wrong part. After receiving and realizing their error, abusive buyers open claims without admitting incorrect item selection.
    – Claims INAD when purchasing a $5.00 spare part and demanding a brand new item for which the part has been purchased. For example a buyer purchased a wheel for a Lexus vehicle and expected a complete new Lexus vehicle. Another buyer purchased a $25 toy specifically designed for baby crib and expected a $400 crib that probably weighed 300 lbs. to be delivered free to Australia.
    Action: (1) demand proof; (2) report the buyer to marketplace Trust/ Security team.

    Incomplete order quantity
    – Claim incomplete order quantity even when seller’s inventory management system and shipping software shows correct quantity and corresponding shipping weight.
    Action: (1) demand proof; (2) report the buyer to marketplace Trust/ Security team.

    Item not received
    – Claim INR when tracking shows delivery. Demand full refund for item with Delivery Confirmation.
    – Blame seller for shipping to “wrong address” even when package has been shipped to the address that was provided with payment.
    – Demand full refund for item that the shipping company deems to be “undeliverable”.
    – Several international buyer’s use First Class Package shipping method. Since this method does not provide a robust tracking or delivery confirmation to most of the locations (although that has improved to many countries now), abusive buyer’s use this arbitrage to abuse the Buyer Protection policies by opening INR case.
    Action: (1) demand proof; (2) report the buyer to marketplace Trust/ Security team. (3) for high value expensive, purchase insurance and include signature confirmation.

    – False claim that packaging was not sealed when delivered.
    – Leave negative feedback because the packaging size was “too big”.
    – One buyer was upset because the packaging size for too small and provided negative feedback. Evidently it took her 2 weeks to realize that the package was in her mailbox. Tracking showed delivery confirmation.
    Action: (1) demand proof; (2) report the buyer to marketplace Trust/ Security team.

    – Blame seller for non payment.
    – Make late payment after NPB case is opened – blame seller.
    – Demand sellers take checks, money orders, Western Union. One buyer demanded we provide our bank account details so that he could send the payment by wire transfer.
    Action: report the buyer to marketplace Trust/ Security team.

    – Blame seller for not agreeing with the color – claiming shade difference.
    – Blame seller for not agreeing with the size – claiming sizing information discrepancy.
    Note: sizing information in all our listings is provided by the manufacturer. Retailers have no control over the size or color.
    Action: (1) demand proof; (2) report the buyer to marketplace Trust/ Security team.

    Shipping Address
    – Provide a PO Box and select UPS or FedEx as the shipping method.
    – Provide a shipping address that is deemed “undeliverable” by the shipping company. One buyer provided only the city name, and zip code – without any street address. The buyer did not respond to 4 e-mails and two voicemails. Six weeks after the order was placed, the buyer opened a case via their credit card company as a chargeback. Another buyer from Brazil with an identical address issue responded with the complete shipping address and contact telephone number after 5 weeks and wanted us to ship the item by FedEx Priority – order included First Class Package shipping method.
    Action: (1) explain shipping company policies (2) if package is returned “undeliverable”, promptly process refund but charge but charge full shipping costs + our costs to cover all our expenses (fees and labor)

    Shipping and handling
    – Demand shipping discounts after making the payment with a selected shipping method and quoted amount. One overseas buyer (competitor) opened INR case 30 minutes after the shipping carrier picked up the package. In the INR case, he brazenly demanded free shipping by FedEx Priority and threatened negative feedback if the complete S&H was not refunded within an hour – all this was via eBay member to member communication. After getting blocked, the same buyer used another overseas eBay account to accomplish the same objective. A year later, the same buyer used a friend’s (located in the US) eBay account.
    – Make multiple payments and demand combined shipping discount.
    – Order multiple quantity of an item that weighs 13 oz. with shipping to Alaska and demand reduced combined shipping for Priority Mail.
    Action: (1) if possible, block customer (2) explain why it is not possible. (3) if they persist, report the buyer to marketplace Trust/ Security team.

    Shipping method upgrade
    – Select and pay for the slowest/ low cost shipping method – turn around and demand guaranteed delivery within 2 days.
    – Select and pay for the slowest/ low cost shipping method – turn around and demand shipping method upgrade to overnight delivery.
    Action: (1) explain why it is not possible. (2) if they persist, report the buyer to marketplace Trust/ Security team.

    Ship to Freight Forwarder/ Mail Box
    – Several overseas buyers use US mail box addresses. Often times these buyers open cases claiming “damage” when their freight forwarder damages their item when shipping from the US port to their overseas address.
    – One buyer demanded full refund when the Freight Forwarder that the buyer had selected, closed their business operation and disappeared with the buyer’s item. Tracking shows item has been delivered.
    Action: (1) explain why they need to take up the issue with the freight company or provide evidence that it was caused by the shipping company that we used. (2) if they persist, report the buyer to marketplace Trust/ Security team.

    Just Stupid!
    – Select the most expensive item from a variation listing and demand the lowest price option.
    – Demand manufacturer’s sealed packaging be broken so that the buyer can mix and match colors.
    – Demand free shipping because the cost of shipping the item is more than the item price. This demand is more often from overseas buyers – although we have received similar requests from several US buyers too.
    – Purchase a battery pack (design only to hold disposable batteries) and demand recharging capability.
    – Demand to return the item (uses batteries) because it did not work. When we called to assist, we found out that customer was attempting to use the item without batteries.
    – Demand warranty claim after damaging the item – by plugging 110V AC designed item into a 220V AC power socket.
    – Ask incredibly dumb questions. Don’t believe us? See some examples:
    Action: (1) explain why it is not possible and provide evidence of their purchase. (2) if they persist, report the buyer to marketplace Trust/ Security team.

    Telephone number
    Note: This was a big problem with eBay customers until recently when eBay allowed sellers to demand contact number at the shipping address along with the order.
    – Not provide contact telephone number when it is required by shipping company (e.g. required for Customs Form or for Express Delivery shipments).
    – Leave negative feedback when requested for contact telephone number.
    – Respond rudely and demand no further contact when phone number is requested for order related item clarification.
    Action: request buyer to provide telephone number -up to two times. If not response is received, the order is canceled and report the buyer to marketplace Trust/ Security team.

    Transit shipping time
    – Blame seller for delays caused by the shipping carrier, customs clearance or inclement weather.
    – Several buyers left negative feedback or opened claims during blizzards (December 2013 and January 2014) on the east coast. Note: This despite the fact that each buyer received a note from us about the potential delays due to bad weather. Note: all packages were shipped within one business day.
    – By providing “estimated delivery dates” eBay sets up false expectations. In the past, since none of the US Postal Carrier shipping methods were guaranteed, buyers vented their spleen on the seller’s feedback for delayed deliveries by the shipping carrier. Low DSRs do not help. Note: Amazon is much better at providing realistic information about transit shipping to their customer’s.
    Action: Provide an explanation in the email that includes tracking number – unfortunately, some buyers continue to behave as if their hemorrhoids have been prodded.

    – Demand warranty after the expiration date.
    – Take item out of the US and demand warranty in countries where the warranty is void.
    Action: (1) provide them with the manufacturer’s contact details. (2) provide them with the option of returning the item to the US – usually works as is a deterrent.

  30. What a long and mostly useless posting!
    Sounds so bad ss it was written by eBay itself!

    Reporting buyers to ebay teams usually does Not resolve problems; they seem to have a rule or rate or limit for ‘resolving’ problems, which is by paying sellers out of their own pocket in a dispute and they would eventually do it once or twice per quarter or month or whatever. Then they start coming up with all the wildest excuses why they can’t help. Last time, for example, we escalated a dispute to a claim since we had proof for buyer misconduct. Buyer got automatic claim resolution as they’ve provided tracking for return and it has arrived indeed – used and abused. Ebay rejected our appeal on the basis of us having had to call them before we escalate the return to claim so we bring it to their attention. Which , note please, is exactly what starting a claim is – calling for attention. The real reason they didn’t do it – we believe based on long experience – is that they’ve settled one or two similar cases on our behalf (and without pelnalty to buyers who actually caused it!) in the previous month.
    We’re on ebay since nearly its beginning and while not volume sellers we have the history and reviews to show we are not in for small time cheats.ebay simply is not after the truth, they are after business automation and cutting down costs and maintaining increasing profits at acceptable cost. If reality is above acceptable cost they just put reality down.
    Which is why reporting to them is more often than not waste of time.

    Telling us some buyers act as if their hemorrhoids got irritated is of no belp either. We would not be here if we didn’t know that first hand.

    And no, asking the international buyer to return item is no help. They just state ‘does not work’ as reason for return and we have to pay, not them. By now most buyers know it.
    The solution is to not sell internationally unless cost of return is acceptable. Which most of the time it is not.

    1. “Bobby
      August 6, 2017 at 8:31 pm

      What a long and mostly useless posting!
      Sounds so bad ss it was written by eBay itself!”

      I was thinking the exact same thing!!!

      Either written or copied and pasted from ebays pages that are allowing people to see at this moment.

      Anyone else notice how ebay will show you some pages with hints and help and shows examples of when you should report buyers, or telling you about cancelling items and not saying you will be getting a defect for doing so, but then when You have a problem and you try to find those pages with that information they mysteriously are no where to be found?

      This is because ebay will hide pages from you after you see them once then you do as they say and get negative results from following their directions, you go back to find those pages and they simply do not exist? I have actually made a point to bookmark pages and when i clicked on the bookmark the pages are not found? HUM, seems like ebay has a habit of changing anything whenever they want too. Since they have no actual set of rules or policies available for download in a single dated PDF file you can never prove anything!

      to all those who say “you agreed to that when you signed up to sell on ebay” I ask where that set of rules and policies is so I can download it as it is written right now and i will check to see if I did agree to this type of problem, Every other site has a set of written rules and policies that is available to all who want to download it, all accept for ebay? Now this is the 1 site that you would expect to have this available to it’s users since there’s so much that needs to be defined.

      They will never make it available because they know that they would never be able to get away with anything if anybody took that to court and a judge reads it. they would be shut down on the spot for so many violations of laws.

      They also have no dates associated to anything they have posted on their site so you can’t prove what was actually in effect at any time, they can simply delete the pages and you will never be able to prove anything. so you need to start using page captures to save the pages when you see them that will provide the date and time stamp as well as show your proof of what ebay had posted as a solution that they did not honor and screwed you over.

  31. What a positive and uplifting response. Seriously though, there has been good advice in this post, even though it is nearly two years old. Andy probably should shut down comments on on it. But, eBay is quite responsive to sellers, much more so the Amazon. Now, if you are calling all the time and have a history of mistakes and complaints from buyers, then you are not going to get much help. You also have to escalate sometimes. Yes, I do ask international buyers to return the item. I will pay for the return item – as a reimbursements, even if I lose more money. People trying to game the system often will not return it. EBay will back you up if they escalate it – saying just return the item. If they do return it, you reimburse it and they will not bother you again. You are running a business and you have to build these costs in and deal with it. If you spend too much time worrying about this stuff you will never make it.

    If you are getting a lot of cases opened against you in a month, there is an issue with how you are doing things – especially since you stated you are a smaller volume seller. I ship hundreds of items a week. I get maybe 5 or 6 cases a month. 99.9% of those are item not received cases. That is a risk that I can manage using insurance (for troublesome areas), increasing the shipping cost, or both. I monitor it very carefully. I rarely get a case for anything else. If they don’t like the item – we pay for the return it. Even on small items. If you cannot adapt to the business then it is time to change the model or move on to something else. Amazon changes stuff all the time. I then change or drop it. I drop products from Amazon. I have stopped selling on Amazon UK due to Amazon’s rules. I switch to immediate pay on eBay for some items. It is the way the world works.

    I get you have to be careful. If you sell items that have a high fraud potential, mitigate it – take pictures, note serial numbers, etc. But don’t expect eBay to intercede for you on everything. It is your business. Use a little common sense. These things are a part of doing business.

  32. I didn’t try to be positive or uplifting, but rather objective and fair.

    Speaking of which, when you ship hundreds of items per week with a few returns a month what are you doing in this thread to begin with?!

    No offense meant nor taken – the point is that in any business there will be returns and if your rate is below a percent then you are so much before both Internet and retail standards for return issues you simply do not belong where they are disscussed.

    The point that if there are many returns means seller is not doing something well is valid within a certain scope.

    It fails if same customer base at our own site yields tenfold less problems.

    Do I make that up?

    Decide for yourself:

    1) eBay has a category called “Specialty services:Restoration and repair”

    This is where people send in something to be serviced and returned.

    Yet at least one in ten places an order thinking they are buying a physical good.

    Could it be because for 10 years ebay fails to update their page templates continue referring to it as an ‘item’?

    Or specify delivery date as if is actually going to be shipped by vendor?

    No, neither of the two. There are still morons who would buy it anyway.

    They can’t do that at our site though. Because we do not take money upfront. Well we also call it service and do not give fake delivery dates, but that is secondary.

    In a nutshell our business is different than yours.

    There, said it instead of you.

    There is more to it, of course.

    Our business also deals with parts. All other businesses that sell parts have same problem, except we sell rare manually refurbished parts where you can’t just throw one out and pick another.

    So when customers buy and abuse those we incur substantial loss.

    And the problem happens when customer admits to returning used part – quite against the terms and conditions – and ebay flushes you down because you did not call their attention the proper way. Three months ago it was because of something else.

    We do not call them a lot. Not at all.

    We’ve done this for so long we just know better than to call them a lot.

    Which is not a solution, since they are the power and they are not after justice, they are a commercial entity.

    The less you rely on them the better you will be.

  33. I’m on a lot of threads here and do a lot of reviews. The thread is “How do you beat bad buyers” and comment on threads when I have time. I take steps to avoid and mitigate risks bad buyers. From your post you have been selling as long as I have – 20 years. These are things you learn to do rather than blaming eBay. I get frustrated with them sometimes too but then I have to regroup and find a way to make it work or stop selling on the platform.

    1. Well so do I.

      And the short answer to the question in this thread is “More and more often you just can’t – you have to learn to live with it”.

  34. Just out of curiosity Has anybody contact the USPS postal inspectors?? Most of my items are shipped and unfortunately return under the same conditions as I am reading about (“item not as described”). Seems to me the buyers that are doing this under such fraudulent conditions with the blessing of eBay & Amazon are using the mail service to commit such fraud.
    I think maybe an aggressive campaign complaining about this to the postal service could bring some relief also will put pressure on these platforms to alter their policies since they are encouraging it.

    1. I have made efforts to make sure that USPS knows about this issue and also asked if I could rely on them to present the evidence if I ever needed to have the weight of a package verified. Meaning when I shipped the package that I weighed at 7 Lbs and paid for a label for a 7Lb package, then they get it , can they provide me with the actual weight of that package? they said NO. So they cannot help on items that are returned in empty boxes, unless the buyers slip up like mine did and admit to getting it at first then changing their story to fit later with their Ebay case.

      So if they can’t even prove the actual weight when I preprint the labels I don’t think they will be much help in resolving ebay fraud.

      I did however come up with a plan that would involve Fed-EX. I have it posted in my listings that any SNAD cases opened without first contacting me to provide help will have to be inspected by the carrier before I will allow the item to be returned. The problem is that Fed-Ex won’t do the inspection unless it’s a high dollar item or you set it up with them, and ebay won’t allow the time it takes to get that set up. I want to have time to contact Fed-Ex and request my items to be inspected by them to see if the items are damaged as the buyers keep claiming when they open SNAD cases,

      They are losing millions on fraudulent insurance claims that ebays making sellers open without knowing if the packages are actually even damaged. By just using the information that buyers provide leaves no options. If they did mandatory inspections of all claims their would be very few actual claims to pay and also their would be very few returns that sellers would have to accept as well.

      I think requesting inspection of returns is the answer. That way you can have proof of the buyers lying and ebay has no say in the matters. They would have to respect the decisions of the carriers who have actually inspected the claims of the items “not working”.

  35. One way to prevent faudulent buyers from ripping you off is to screen them on ebuyersreviewed, which allows sellers to rate their buyers and share ratings.

  36. The above article does not express any real solutions.

    I know it’s over a year old so I won’t comment…… I”m terrible at article writing, however the author wants to update this article feel free to reach out and let’s see maybe enough publicity can fix the soft fraud and post transactional fraud.

  37. To stop claims for not received order follow the courier claims process. Ask the customer sign and complete the form. If you don’t record the claim with the courier the buyer will do it again to another seller and there will be no record that they buyer has claimed before.

  38. I sold a 21.000 USD coffee roaster to US from Germany. Customer opened a Paypal case and asked discount from me. I thought discount is too much and planned to forward the roaster another customer. Than customer get her money back from Paypal and after it taken the roaster from custom. I try to explained the issue Paypal but they never even listen me. I did not pay back Paypal of course. I went to a lawyer to defend me. I think I will win because it is obvious fraud. Let’s see, very interesting case.

  39. Peter (July 21 2017) is absolutely right. If you are defrauded (not “scammed”- fraud is a crime) eBay might not help you, they might even be obstructive, but your buyer has still committed a crime, and just because they bought on-line does not make them immune to the law and the consequences of their dishonesty.

    FOr smaller amounts the UK has the small claims court, which is not expensive to use. If the buyer that defrauded you fails to attend a court hearing, or otherwise submit a defense, then a judgement can be made against them in absentia, and if they do not pay then they get into bigger trouble.

    You can ask for Bailiffs to seize whatever they have of value and sell it. I think that in most cases simply letting the seller know that you re not going to waste your time with eBay and PayPal, but are going to involve the law will change their behaviour and get the result you want. In the worst cases they could end up with a criminal record (if they don’t already have one).

    Just be sure to send valuable items only to verified addresses in countries that have effective law enforcement like the UK, most other European Union countries, USA, Canada, Australia etc.

  40. I return 70% of everything i buy on Amazon UK! …Amazon marketplace is a criminal marketplace that sells junk and defective goods!

    I have been a long term customer and i honestly dont know why i bother anymore!

    Most are small purchases, and every return was 100% justified and i was refunded.

    In the past year i got a faulty Xbox One S, i sent it back and was refunded …i went to buy an Xbox One X and IT WAS UTTERLY USELESS and faulty to the point i couldn’t even get it to start without an error screen! (im a technical guy, i spent 4 days trying) …i sent it back and now im waiting a refund.

    I am UTTERLY convinced that Amazon UK is a marketplace where criminal business traders try to offload defective inferior and just downright BROKEN goods.

    …i will miss the convenience of Amazon UK, AS NOW I HAVE DECIDED NO MORE AMAZON FOR me!

    I want less stress in my life NOT MORE!

    1. Amazon is ruthlessly protective of their customers (buyers like you). If reported, it is rare that they permit fraud.

      However, buyers need to do their research too – purchase only from a listing that has Amazon fulfilling the order – from their own stock in their warehouse.

      Purchasing from 3rd party sellers comes with a certain amount of risk because many new sellers do not understand Amazon methodology and principles.

      We should know – we are one of their 3P sellers and have been successful for the past 12 years. Often times, sellers migrate from eBay, where used products are sold and policing abusive sellers is difficult. Typically abusive sellers who do not understand Amazon policies are removed (suspended, in Amazon parlance).

      Amazon tracks their metrics very closely – if they observe any abuse (buyer or seller), they are swift in their actions.

      Returning high percentage (usually >15%) of orders typically leads to a suspension.

      We are curious to know why 70% of your purchases necessitated returns – what kind of products/ services were being purchased?

      1. …lots of different products, a large variety actually.

        Every single one of them had a genuine reason for returning, because of faults and severe lack of quality.

        If Amazon ever did try and suspend my account, I wouldn’t mind, but because I am honest in all my dealings with them, I would get a lawyer involved.

        No one should ever get their Amazon account suspended if they send back faulty goods.

        …and I have NEVER heard of anyone getting suspended for returning 15%> …everyone knows that there are a large portion of criminals who sell on Amazon UK, they will sell any old broken junk! … personally I have been in receipt of a lot of it.

        I try now to stick to just buying direct from Amazon UK (and not the warehouse deals either), so its backed by Amazon UK, otherwise its just a huge risk that you are buying a piece of junk from a broken down criminal warehouse in China.

      2. Whether buying directly from Amazon UK or a warehouse you will end up buying a Chinese made product. Amazon is just an intermediary. In addition, and counting returns, lost items, and headache dealing with Amazon customer service create 20% + cost to sellers, which not good for the buyers. Betters deals exist outside Amazon.

  41. FBA is the best way to go for cosmetics on Amazon. The FBA policy for returns is if the buyer does not return the item after they are refunded, your account is credited. If the buyer claims the item is not received, your account is credited.

    The scams for cosmetics is high. However, FBA will shield you from any negative feedback. In one week, I had a buyer claim Amazon shipped her an empty envelope, and she left feedback that she got an empty envelope in my reviews! Then I had a buyer claim their item arrived damaged!! Again, shipped by Amazon, so as a FBA seller, I’m not responsible for the negative feedback.

    FBA takes control away from your ability to manage your returns, but it makes it a lot easier when you don’t have to worry about chasing down fraud. Amazon will automatically credit your account for all items not returned in 45 days.

    on Ebay, [this occurred in the same week with the Amazon scams] I’ve got a customer who opened 5 tubes of lipsticks, tore them out of the tube and wants me to replace them. Says they arrived damaged!!! What the F!!!! you can clearly see where she ripped the lipstick out. I guess the mail geni opened her mail, tore up the lipstick and resealed the envelope and the cosmetics as she never claimed the items were opened!

    It never stops and I do get upset, because I know it’s fraud! The lipsticks is an Amazon Choice product and has rave reviews on Ebay.

    That is where time over money comes in. I let Amazon handle the scams on Amazon and I’m seriously considering getting off of Feebay. For me, the price I have to charge to cover my expenses outprices my items against the competition. So it’s not worth it for me.

    Right now, there are a lot of inexperienced cosmetic sellers coming in to the market driving the prices down! I think after six months to a year, they will either figure it out after a huge loss or go out of business! [waiting patiently 🙂 ]

  42. I have substantially limited my exposure to both eBay and Amazon and use them essentially as a shop window to attract customers and divert to my site. Amazon is full of buyer fraud ignored by Amazon. eBay is about the same. Soon something has to change, but this online scam by Amazon and eBay cannot continue for long.

    1. The main reason why places like Amazon and eBay have buyer scam artist is the fact that all sellers know Amazon and eBay DO NOTHING ABOUT IT. You report a seller, wham your shut down, you report a buyer, zzzzzz! The reason why sellers get scammed is that buyers know eBay and Amazon do noting when a buyer files a dispute. The seller has no course of action against PayPal, Ebay or Amazon. The buyer has. Its called their credit card company. Ebay PayPal and Amazon have nothing more than a credit card machine to charge cards and thats it, they arent banks. So when there’s a chargeback, the money is automaticlally pulled away from them. These company’s are so paranoid that they immediately go into panic mode and only care about themselves and the $$ they think they are going to loose. Their thinking is oh the seller is paid, they are going to run off and disappear, and we better kiss the buyer’s but in case they file a credit card chargeback. Thats the only way amazon or PayPal or Ebay have funds taken away from them. Sellers have no protection while the money is in PayPal amazon or Ebay’s possession, thats why you never leave anything in side those accounts. The continue to do it, knowing full well of what they do and they will continue to do it until sellers stand up and fight back. These places need sellers to sell and buyers know how these auction sites operate and will take ever advantage of it.

      If you operate your own website and take credit cards, your no better off, disputes are on the rise and like the auction sites, credit card company’s will find ways of screwing the seller over. (1) fact is that its the buyer’s credit card company that actual makes the final decision when a buyer files a dispute. Who do you think they are going to side with you the merchant or someone that they are charging 25% interest on? (2) everything has to have tracking, a buyer can file dispute after dispute and the merchant gets caught completing hours of paper work while the buyer has to say nothing or supply any proof of their lies. A seller has to dish our the proof not the buyer, you have to get aways of catching these fraud buyers in the act. have proof they agreed to terms, try to use jotforms to have them sign invoices (there’sa plug in for Woocommerce that does it) . Buyers can make up lie after lie to justify their stealing. (3) buyers can file another dispute and take it to prearb. This is where sellers dont bother defending themselves because of the Arb fee of $525.xx When a buyer keeps disputing the item after the 2nd time for the same reason, the case goes directly to visa/mastercard etc. the seller if they loose has to folk over $500 plus dollars to the credit card company. Though we hear mixed statements that the buyer has to pay this fee as well, but doubt it or else they wouldnt take it to the prearb stage.

      Set aside x amount of dollars in a “merchant payables account” where you put a little bit of money each day away or everytime you get a deposit. That fund is used to fund disputes so that your daily cash flow isnt interrupted. Like you expect a $200 deposit to come through and some a hole files a $150 dispute take $150 out of that fun to ensure your getting that $150 back. once you win you take that disputed $150 and put it back.

      IN all honesty whether you take credit cards or anything online, you dont know who the person your doing business with. Remember the types of disputes you get, what ethnic they are, what state they are from, and what type of business they run. You’ll find that some states have more disputes because they have more idiots in them, you’ll see that certain ethnics file more disputes, and company’s. You’ll see for instance computer repair companies or indivdiduals like to file ficticious disputes once they get paid for a comptuer repair job just to boost their profits . Remember you dont have to accept anyone’s business if you dont want to. Its your right not theirs. Just be careful and make sure you protect yourself. Know how much your willing to risk on the $ amount of the transaction. Where you ship to such as international, make sure every package that goes out is trackable, and decide after a certain X amount of sales order or amount that you get signatures.

  43. There’s a site called you can report buyers who try to scam you. Its free and it posts live. DO NOT use or its the same person. The only thing they want is you to pay them money for nothing. They will not publish your complaint until you pay them. They are nothing but a bunch of scammers. is free and it will post your comments immediately to google and others.

  44. The above post is FALSE! has nothing to do with is FREE to post a review of a buyer. ABSOLUTELY FREE! You need to register, but registration is FREE. The good part about them is that reviews are validated after tracking numbers of shipments to buyers are verifies, something no one else does. That creates credibility! On the other sites, you can post bad reviews on anyone you just do not like, which opens a field of abuse and kills credibility. eBuyersReviews is the best place to submit reviews and also screen buyers. Screening is also free for 10 screenings per months. Annual fees are $29.00 a year, well worth it. MERCHANTTAKESNOCRAP is clearly WRONG AND INCOMPETENT!!!

  45. Oh sod off all of you buyer review sites, all of you are paraistes living off naive people’s belief they can make a difference.

    You may differ in the way you attach to the host, but are all parasites nonetheless.

    And it is for the simple fact that you can not act as a reliable independent source on who is good and who is bad.

    Anyone can post any review they want; reviewers can be monitored, but they intentions can not regardless of how much arguments you will bring against in your defense.

    Tracking number does not prove anything. Senders can send empty packages and buyers can lie about what they received.

    it is all utter BS and anyone spending time and money on reporting buyers is either idealist or stupid.

  46. What a bs artist. First he says its free and then he says you have to pay $29.00. Your posts will not go live until you pay. Our reporters questioned this con artist and months went by and not a single post went live. We get an email from him, and he egged us own to start a fight with the buyer that we reported. We know when things get submitted to a search engine and all you hear is lies form him. is free 24/7 and your not limited to any fees whatsoever. Funny how you contradict yourself in the same paragraph and insult people. Proof of this con job artist. Dont take our word for it, look at his own comments, its all an act for him to line his pockets with your hard earned money so he can leach off you for something you can do for free!

  47. Please can posters who are connected in any way to a website that they have mentioned, declare their connection in their comment.

    To be completely clear, if you mention a website and it is your website, or you are an affiliate/employee/partner/friend/family etc. then you need to say that in your comment.

  48. First off, ebay requires you to use Trackable services in order to be covered by Seller Protection. Nonetheless, ebay does not always protect you even then when the tracking shows delivered.
    They may not even protect you when you do a tracer which comes back as delivered, which makes no sense. The tracer is basically ebay stating that the GPS device built into the drivers scanner shows he delivered to the correct location.

    Returns is a much larger issue especially in the Consumer Electronics category. Laptops, Tablets, Computers and even Cell Phones can never be sold as new once returned.
    They have to be “Reset- back to factory settings”, passwords removed, wi-fi settings removed… and verification that the unit was NOT registered with the manufacturer.
    This process takes about an hour+ of tech time per unit. Adding in all the costs the value of the unit is now 40% of what it sold for.

    We can’t say NO RETURNS or nobody would purchase it. We can’t tell the customer who have issues to contact the manufacturer on day one, even if it is something they just don’t understand how to use, like buying a laptop with Windows 10 and they can’t figure it out as they’ve only used Windows 7. “I can’t get it to work”. These are outright losses that we can’t control because the marketplaces want to have a Standard across their platform with regards to returns. For now, we just eat it as a cost of doing business.

  49. I don’t like the idea of any site that lists Bad buyers or bad Sellers, because there is always room for abuse… and it is technically unmonitorable.

    What I would like to see is the Credit Card companies step up to the plate. For decades the sellers have always eaten the costs of this soft fraud.

    The PAYMENT SOURCE is the ultimate source for data that could help prevent this.

    A buyer can purchase from 10 sellers on a marketplace and complain to each seller that something was wrong. NONE of the marketplaces protect the seller from that. Worse yet, there is no way for us to confirm that with Amazon and limited ways with Ebay, but it is very time consuming and not always accurate either. Ebays’ report a buyer is useless to solve my financial loss.

    Someone who has the ability to keep ’em honest might just have the legal responsibility to do so.

    The Credit Card companies have ALL the data of a buyers purchase history. They know all the chargeback reasons and returns, and most importantly, how many and what percentage of their purchases were charged back or credited.

    As sellers, we should be able to tap into some of that data, not directly, but through the back door. We should have a setting that says, if a buyer has “X” amount of chargebacks or “X” amount of refunds over “X” period of time, do not let them make the purchase. There is no PCI violation as all we get is a “decline” authorization.

    We simply do not want their business.

    It would be even better if Credit Card companies would create a similar accountability with their clients. Cancel their cards if they are fraudsters.

    Stores close customer accounts.
    Marketplaces close accounts.
    have you ever heard a credit card company doing that?

  50. There is NO SUCH THING as friendly fraud/chargebacks. Buyers know EXACTLY what they are doing. They know how to contact the seller, but they are too stupid and lazy to do so. The only thing they have to do is call their credit card company and have them deal with it. The person who is at fault should be the one paying the chargback fees period. Buyers can chargeback anything off for any reason. There are no guidelines, there is no wait period,e tc. 10 years ago non receipt of merchandise the buyer had to wait 30 days for filing such, now they can file it the second the charge clears, and the buyer does not have to prove anything. You can have all this documentation and any moron can see that the buyer is trying to rip off the merchant, but even if the cardholder’s bank decides in the merchants favor, if the buyer wants to rip you off the can file dispute after dispute for the same reason and get away with it.

    The only reason why a merchant account would be closed in the first place is (1) if your processing company is a scum bag scam artist and holding funds – under that you are not legally liable for shipping anything out because your not legally paid and your processing company is holding funds causing the chargeback itself – if they require a “reserve” stop processing with them and demand you refund all the funds that were held. your account is basically closed and they will play their games (2) the merchant themselves are violating some sort of contract or they have a high rate of disputes in which the seller is losing them all or the seller provides documentation that proves they are careless.

    You have to remember as a seller NO ONE IS ON YOUR SIDE! A buyer scams you report them to at least it will warn other sellers about his con and if someone else runs into a dispute and they find the report, that seller can print that out and use it as evidence that the buyer is doing to everyone they come into contact with.

    I dont know who Scott Brown is but you really need to do your research. New is not new, once it trades ownership its used period. You cannot resell new once its been sold. You cant resell a car that just got driven off the lot inches from the curb, that classification is manufacturer refurbished. New means no legal owns, you sold the new product, regardless of whether the box is opened or taken out of the box and never used, its no longer new period.

    In regards to PayPal you have to have tracking that shows the product delivered to the confirmed address PayPal tells you. That DOES NOT save the seller and the seller is NOT COVERED. If the tracking shows “left at front door” that does not prove the item was delivered, it was left at the front door. Someone could walk up to the porch and steal it. Furthermore, PayPal IS NOT A CREDIT CARD COMPANY, they are a company with a glorified credit card swipper. PayPal does not make the final decision, the buyer’s credit card company does. The buyer can distill dispute the transaction if they paid with their credit card company. $20 bucks out of the sellers pocket for the dispute fee, plus a hold on the disputed amount. Then you are required to get signed proof of delivery or proof that the item was shipped to the confirmed address and the tracking results have to show the full address of it being delivered, or else your screwed. Credit card company’s will not accept “product delivered to New York City New York” for the reason how many people live in NYC? It does not show it was delivered to the credit cards physical address. Postal Service records do not show that, only the city and state, you cannot get detailed tracking to show the address, unless your really really good friends with your local postmaster.

    Merchant accounts get closed, but rarely does a buyer’s credit card gets closed, only when that actual credit card company themselves are put at risk of being sued, or there is some high publicity from the media, a buyer can cause fraud after fraud after fraud and get away with it. A smaller bank might close that persons account, but a larger bank charging them 30% interest as that buyer by the balls. They are not going to close a cash cow with an interest rate of 20-30%. Credit card companys hate people who pay their balances off in full, there no money for them to be made. The buyer’s credit card company is not out any money regardless of the number of disputes the buyer files, its the merchant.

    With processing company’s reputable ones will look at your cases and if your documentation shows you’ve done everything you can do, then they will not bother you, but if you put them at risk, they will do something about it.

    The bottom line is that sellers have no protection from anyone, its you vs everyone. Your getting sales from people you dont eve know from a hole in the wall. The buyer will do anything to make threats, excuses and do everything possible t make your business harder to do. There are a majority of buyers especially those who do computers that will file fraud disputes and make up every excuse possible to steal from you. They know the tricks because they’ve done it so many times before. Dont let a buyer make demands and have them tell you how to run their business, if they start demanding things and are trying to get you to break your own policies, refund the ahole, blacklist them and move on with your business, you dont need that type of buyer. if you do, then you’ll find yourself spending more time filling out dispute paperwork than actually running your own business. make policies, use jotform to have these buyers complete forms that get them to sign a document saying these are your policies. thats what we do, and we catch these people in such lies its not even funny. This is something that these people brought upon themselves because of the way they love to abuse merchants and steal.

  51. Oh and if there is a dispute filed with PayPal and you only have tracking from the USPS that shows only the city and state, the buyer’s credit card company is going to require the physical address of the credit card’s billable address and it being verified. PayPal is not the exception to this rule, they must follow Visa, Mastercard guidelines. If you only have this information, PayPal might come up with some made up story saying oh we are just giving you the funds back of their good business relation, LAUGHABLE! The real reason is that they lost the dispute because there was no physical address and because you could sue PayPal for losing the dispute, they rather take the loss because they’d have no case if they lost the case on account on you submitted information that PayPal stated thats all you need to submit. Their case in court would be so hard to prove that every seller would gang up on them. So instead of being sued, they give the seller the money, makeup some story, and your none the wiser.

  52. Correction to Scott. No people can do whatever they want. People have sold items that were used as new. Its the buyer if they are stupid enough to believe it, of if the items look like new they can say, oh we just tested it out to make sure everything works. If the item has no scratches or anything else and has been cleaned properly, how do you know if its used. I just got a moron from Maryland, bought 20 mice and they were all new the stupid b*tch made up a lie and said they were all used because we didnt include the receiver of the original packing. But they still did a chargeback.

  53. Also had a bad buyer who peeled the library sticker off a old book & complained about the sticky residue under the sticker. This was after he wanted expedited shipping at a $7 cost. Shipped out same day book from 1947. Might I mention also took about 6 hours to find the book in the large inventory of books. Then he gets it and peels sticker off & complains. I told him to send it back, so what does he do, ships it the most expensive way he can, 2 day shipping at a high cost, when book could of been shipped for under $3. Seems he does everything in a rush.
    Then leaves bad feedback after I didn’t refund that extra shipping cost. He picked the expensive way 2 day to ship it back, I didn’t. I had already given him a full refund even when others said not to and now the book is destroyed. Seems he wanted it expedited so he could drop ship it to another person for more money. Saw a Bad Buyer Site and considering adding his name to it. Book was a excellent price for a 1947 book and in very nice shape. I had any flaws mentioned in ad but he still destroyed my feedback rating and book and now won’t even respond to email asking how to rectify situation. I don’t usually stalk buyers online but after this clown I did check into him. I saw online where he has a bunch of names and addresses tied to his name, hmm can’t imagine what that is about. I can’t believe the way some customers treat sellers. All the time and work, supplies, ink you use and for what to get a bad feedback for no reason. Was already upset over some deaths in the family then to have this person destroy my rating just really frosted my cake.

    1. Niche business like that does not belong online or at the very least on on eBay.

      Online trade is based on the assumption that most people are honest, which I guess is true, but it only can be used as a business foundation if you have enough volume to establish basic support level.

      If you have a few sales only then the margin for error is higher and you’re left vulnerable.

      Sites like eBay absolutely go with the large volume and rules for large volume.

      They say “take the loss as cost of doing business and move on” and from their point of view they are correct.

      Vendors – including myself – have hard time processing the simple fact that not all businesses are created equal.

      If you sell Chinese imports you buy and sell by hundreds or thousands then 5 or 10 or even 100 returns / broken / cheated won’t make significant dent in the business.

      if you sell 10 books a month and 1 of them is a cheater you’re automatically set more than 10% back.

      Ironically, I happen to be one of the first to have introduced certain business model on eBay back at the time and now 10 years later I fully understand why it didn’t belong there in the first place…but it’s too late now and if it wasn’t me it would have been someone else anyway 🙂

      1. All the major “marketplaces” give all the benefit to the customer. Complaints and returns processes are all 100% customer favor “cookie cutter” responses. That is because they don’t know the products they are providing customer service for.

        Google Express, the new player on this block is doing the same thing.
        Target Plus will soon do the same thing.

        There is no winning as a seller. You have to accept the losses as “cost of doing business” or get out of the sand box.

        Sellers need to remove categories or products where historically they lose the most in for returns or claims/complaints.

  54. Never mind what the buyers say. Most of them are scam artist that your never going to see ever, nor would you see them buying from you again. you create policies and you stick with those policies. These buyers are there to abuse as much as they can and get away with stealing products from you. They will abuse the system to get free merchandise. Dont go head over heals for someone who is trying to con you. State your return policies clearly and stick to them. Buyers know they are in a legal agreement but they dont care they always want things their own way even if you loose money they dont care just as long as you kiss their ass and give them free stuff.

    1. I agree with many of your points.

      Customers become passive and will buy with you again if you ‘kiss their ass and give them free stuff’ …but only resort to this if you are at fault, otherwise send them on their way.

      I completely disagree with this statement > ‘Never mind what the buyers say. Most of them are scam artist’ .

      …If you think like this about your customers, you are going to fail, you are going to attract trouble and you will most definitely end up mistreating genuine customers who have an honest and legal problem with your products.

      Sticking to your policy is important, be clear and precise in your ads.

      if you post a product with incorrect images, wrong information or missing details .. you are inviting trouble and there are buyers who purposely look for this and will take advantage.

      Buyers hate bad quality, faulty products.
      Buyers hate misleading or false product descriptions.
      Buyers hate being ignored when they have a problem.
      Buyers hate unprofessional or uncaring sellers.

      Bad buyers or ‘con artists’ and ‘scammers’ will prey on all of the above !

      …so how do you save yourself from bad buyers ?

      Make sure you are obeying all the rules, selling a product that has been tested fully, designed well and something you as the business owner or seller know is of good standard. Also make sure you have excellent communication when a customer has a problem. Listen to them, and resolve the problem. If its your fault, admit it and apologise … but also you will need to refund them, or give them something for free.

      …and if you don’t , you will attract negativity, bad reviews and also bad buyers who will purposely try to run you into the ground.

      Simply put, respect your customers and don’t sell cheap broken crap – quality and design is extremely important.

      As a buyer, I can honestly say that there are more ‘BAD’ sellers than there are bad buyer and scammers … if a business neglectfully or knowingly sells you cheap or faulty products, then they are criminals and they shouldn’t be legally permitted to trade anywhere online.

      Buyers need to be honest, discerning and wise when buying.
      Sellers need to be honest, discerning and wise when selling.

      bad buyers need to frak off and go to jail!

      1. “As a buyer, I can honestly say that there are more ‘BAD’ sellers than there are bad buyer and scammers …”

        This is SO OFF THE CHARTS WRONG..if only for the simple reason that there are a whole lot more buyers out there than there are sellers and that one single buyer can nearly shut down a seller where 100 sellers working together can not practically stop a single bad buyer from being bad 🙂

      2. This is the typical reason why when buyers like this try to scam us, you get sent to collections, it goes on your police report, and you are sent to court. If you dont show up, you get a warrant issued for your arrest. What you xxx buyers do is called shop lifting, petty larceny. You knowingly and purposely stealing from someone. You just dont have the xxxx to steal infront of someone, you go through a credit card company, thinking you can hide like cowards and make up any bs lie you want. Hope you purchase from us and file a falsifed dispute, by time we get done with you, you’ll think twice about doing it again.

      3. Nope. Well there are honest buyers out there, you get that 1 in 10 scumbag that will try to scam you. The fact the only reason you’d have repeat customers is only if they need or want something from you. And if your the lowest price around. They could care less about you as the seller, they care about themselves and thats the point blank truth. You dont know them from a whole in the wall, all you see is $$$. Once they get what they want, you never see them again. Repeat business is less than 1% of your total sales. Unless you have products they want, you got great customer service and new stuff doesnt mean anything, unless you have a demand for products people want. All that bs customer service etc etc comes last. Its all about what you have is what they want, and if your the cheapest. Thats why people shop online is because of the word FREE.

  55. Buyers if aware of fraudulent sellers can decide not to buy. It rarely happens though especially if you buy from established venues such as eBay, who more often than not will shut down and seller for any or no reason just to please a buyer. Sellers, can also avoid or refuse to ship to a buyer whose reputation has been reported as bad on or other such sites. They simply cancel the order and move on.

    1. No not true. There are 10x more scam artist buyers than they are sellers. It may have started that way decades ago, but once the buyers knew they can screw over anyone that they will never see in their lives, they scam people left and right. Especially when credit card companies (which should be sued for advertising and promoting fraud) do commericals that tell the buyer to file a dispute and there’s no problem. Thats the problem, they allow buyers to file disptues and give the impression its free merchandise. The fact that its harder to sue someone from a 5 states away than your local backyard is another reason why buyers do it. They figure sellers are too lazy to do it. And the ones that dont the buyers will make up any lie and excuse possible. Credit card companies know it, but the also know they rack up large amounts of $$$ at the sellers expense in dispute fees, thats why its allowed until sellers start suing credit card companies, banks, paypal and amazon

    2. First off, if your so worried about being scammed from Ebay and/or Amazon, buy from a repuatable store or company. You know even before going to Ebay and/or Amazon, you know there’s a chance of being scammed. Not because of the person because of Ebay or Amazon. They purposely get rid of any evidence that shows people get scammed. thats why Ebay sellers cant leave negative feedback for buyers, or if there’s a scam listing, it gets removed immediately and no one finds out, they get rid of the listing including any feedback related to it.

      The only reason why anyone goes to these type of garage sale type places is because of price. They will go to these wanna be stores over $.25 cents of a lower price. There are other sites where you can get the same thing for the same price. Sellers are getting sick and tired of these bs things they have to put up with with Amazon and Ebay. Places like EblueJay, and other 3rd party sites have the same sellers on ebay and amazon. they go there because they are not being raped alive with listing and commisson fees, so the prices are cheaper.

    3. Oh please is operated by a scum bag that will not report anything unless you pay him to do it. he’s a 2 year old. He’s a wanna be Your report will stay where it is an he will not publish it. He will then egg you on into contacting the buyer and getting into a fight with the buyer who ripped you off. This person that owns that site makes money off you. Go to its free. This snake oil dealer is trying to cash in on your misfortune. If he responds to this post he will just site more of his lies and bs.

      1. PayPal terminator, can you release your name so I can have you sued for defamation and make a buck off of that. You are clearly working for badbuyerslist, which is an inferior site and built on poor premises. Good luck! Look at traffic and content and then wake up!

      2. OH GEEZE Get real. I use badbuyerlist and it works. Im a seller sick and tired of buyers ripping us off. Wow get a clue!

  56. has anyone sued a buyer and been successful as we just lost a delivered item of 199.99 to an amazon a-z claim yet again, seems more and more scammers are abusing the a-z system as it is just so easy. we did upload the wrong tracking but we got the correct one now and filed an appeal with it but still was denied. amazon is a internet thug that helps scammers steal your product and money

    1. First thing you have to know is that places like eBay, PayPal, and especially Amazon will screw the seller over each and every time. Their attitude is that we dont need you but you need us. They will screw the seller over every single time for the main reason, they are scared the buyer will file a credit card chargeback and have the money taken away from them. They also are paranoid that the seller will tell them to F themselves and go some place else. So in order to avoid the chargeback, they will immediately side with the buyer and give them the money back. You as the seller have no course of action except to ban together and file a law suit against them. They will then manipulate their terms of service saying “its ok if we steal from you.”

      The only way places like ebay and Amazon will stop it, is that if they are exposed and their $$$$ is effected. You need to contact the the Attorney Generals Office and the FTC and file complaints against them. If you can get an attorney to do it for you, its 100x more powerful.

      As far as the buyer, report them to Ripoff Report and for starters. Do a backgrund check on and report them there. Confirm that the address you have on file is that of the buyer. Send them 1 letter stating you committed petty larceny and contact the local police department and send a copy to the buyer with your information not there. If they dont pay, then file a law suit. You can add any expenses to the amount the person stole from you. If they dont show up, get a collection agency and make sure the debt is placed on their credit report.

      Just make sure you have evidence to back up everything your stating. Just fair warning everything and we mean everyone and everything is geared towards the consumer and screwing over companies. That’s why these scumbag buyers do it in the first place.

      1. I agree, just lost 200 because i put up wrong tracking number, never heard from buyer and amazon never needed my input for the a-z, I updated tracking in 2 seconds from learning and it was delivered today so now buyer isn’t contacting us and not sure if i can file a police report within her district or what to do?

    2. nevermind, I told her we were filing a police report and told her the name of her police station near her as well as telephone and mentioned we would be hiring a lawyer in her area name given as well as she retracted her a-z claim, amazing how stupid some buyers can be but i was actually planning on doing what i say, I am not all talk like most, i take action as tired of these scammers, the court of law will recognize tracking/GPS as delivered unlike amazon who breaks federal laws and doesn’t consider usps delivered

      1. We sellers should be united and fight for our rights. eCommerce is an unclaimed territory as far as the law goes. Most judges are not educated enough to know what really goes on. Best of luck!!!

      2. Ecommerce an unclaimed Territory. Ecommerce has been around sine 1995. so your saying something that has been around for 25 years is still unclaimed. Can you release your name as well! Not going to bother to comment on this one wow. Ecommerce has an unclaimed territory judges dont know what goes on. oh boy!

        First off, eCommerce has been around 25 years maybe longer. You steal from an online retailer its called shop lifting. No different. Its called Petty Larceny. Whether its online or a retail store your still committing a crime. The reason why the seller has to sue in the buyer’s home state, is because thats where the crime is being committed and nothing more! The fact that bank encourage buyers to commit fraud is because they say “oh you got a problem file a dispute and we’ll do everything”. Buyers file disputes and hide behind their own credit card companies. Buyers can lie through their teeth and have to supply no evidence. The whole system is lost in the 1800s because they dont want to give up on the money maker. 19-29% interest on a credit card, your going to do nothing to stop the money train from stopping!

        The fact is, sellers have to send a message to these companies, the government and especially visa, masterard, amex, and discover and say we’re not going to take this crap anymore. Without us processing credit cards, there’s no money to be made! They crap on all off us thinking that we need them to run a business. Buyers are stupid! All of the sudden they pay cash. the banks says oh use your debit or credit card, spend $25000 and get a free $99 air plane ticket, oh btw your paying us $100 a year in a membership fee for that rewards program and it will take you 3 years to spend $25000 on the credit card at 22% interest. Now you got 4 people sitting at a diner asking for 6 separate checks so they can charge $2 on it.

        Buyers have to shown that sellers arent going to put up with their BS and if they even try to rip sellers off there are consquences of it. Badbuyerlist and others make the buyer known to sellers that that person has scammed. Once someone is exposed, they are full grown people that dont want anyone to know what they did.

        Yesterday, we received a chargeback from a 80 year old physician. That claimed, he didnt authorize the purchase 2 months after he physically signed for it. We had a sales order confirmation and a signed online invoice with his signature. The form basically said are you the authorizes signer and did you authorize the transaction. He knew all this, the IP address matched his credit card, and even public records showed his name, phone number, address matching that of the credit card. So why would a 80 year old thats a doctor, knowing full well that he signed numerous documents admitting he purchased the item and had the item delivered to his credit card billable address, be stupid enough to make a claim like that when he knew we could easily prove it wrong, and ontop of that directly below the signature, it said we will send you to court if you try to commit fraud, and he still did it anyway!

        Because he’s under the impression he can rip anyone off and get away with it, that nothing will happen to him. So he gets posted on badbuyer and other review sites like ripoffreport, so he is exposed. When he finds his own customers seeing what he’s done, then he’ll be embarassed, come up with lies, etc. And the next time he tries to rip off another merchant, he will think twice thinking, if a seller exposed him once another one will as well, and the other seller will use that ripoff or badbuyer filing from the other seller, to establish that the buyer has a history of commit fraud. We’re not repsonding to bing bonds comments, but establishing the reason for sellers not to take anything from buyers who try to rip you off, and say to credit card companies you need us more than we need you!

        Now your going to say that online identity theft is an unclaimed territory and judges dont know anything, Amazon, eBay, sites like eBlueJay, eBid, and ever payment service is an un claimed territory. WOW!

      3. That person was more than likely doing it for the first time because she thought everyone else is doing. Since you didnt kiss her ass, you stuck to your guns. What you do now, is take that documentation of her closing the claim and save it. She did damage because Amazon still looks at it as a seller problem. Amazon only breaks laws when they get caught and they do what they do is because no seller is bothering to report them.

  57. We ask that the discussions here are kept civil, and the comments about sites such as Bad Buyer List and eBuyersReviewed have gone beyond that now.

    Please don’t post any further comments about these sites.

    1. Sorry dude, but everything we said about Ebuyers is true. He kept on emailing us encouraging us to get into a heated battle with the buyers we reported, and no doubt he did the same thing about the buyers reported since he had their contact information, he wanted to do that just to collect the fees from it. It was email after email over and over again. All the reports he so called advertised where never posted but just sitting there and sat there for months until out of no were we had to pay him money.

  58. Any Perhaps webtailer could have its own screening of foul language to prevent such drama not unlike yahoo does. Point well taken.

  59. This whole “buyer screening” policy debate is pointless.

    eBay has best interest in having zero troubles and a whole lot more resources at their disposal to catch both bad sellers and bad buyers and they do the best they can.

    Everyone can make a 3rd party website where everyone else can go and report anyone else; that’s why there are so many websites all mimicking what bbb once used to be.

    None of them works, including BBB.

    It may appear that they do work, because most customers are OK and they approve them fine; but you want them to work in those rare cases where a scammer wants to go through and then they do not, again, for a very simple to understand reason – scammers can very easily change identity.

    Feel free to believe whatever you want.

    I personally think this is all about someone either naive enough to think otherwise or, more likely, promoting their website.

    1. Exactly said. the BBB is nothing but a paper pushing service. They record what the buyer says, the seller responds and nothing else. Seller gets ripped off the only course of action is a law suit and suing the buyer for petty larceny and making the buyer’s actions public. The buyer will see the post and choose to respond to it by making lying comments to immediately put the blame on the seller, or just come out with slanderous comments and never bother to address anything the seller is accusing them of. That’s proof right there the buyer is the con artist. The fact the buyer got caught in trying to scam people, now his chances of doing it again diminish, and now embarasement falls in. No different than being stoned in public for stealing in old times.

  60. I said this about 3 years ago, eBay simply doesn’t care about it’s sellers, they never have and never will. It was the beginning of the end for sellers when eBay removed the option of sellers being able to leave Neg feedback. Yes they gave a reason for it, but it just gave buyers a free pass to do whatever they want.
    It’s even a violation to leave a false positive, i.e. positive feedback with a negative comment.
    Blocking a buyer does nothing, reporting them to eBay merely wastes your own time.
    I’ve had my share of scammers in my time but what I’m getting now is buyers who simply won’t pay. They bid, they can leave a bid on an item days before it ends but when it ends and comes time to pay, they just don’t.
    It baffles me every time it happens. Despite the slab of messages sent to the buyers both from me and eBay, the buyer just remains silent; no emails, no contact, nothing.
    I even give them a way out by telling them that if they’ve changed their mind to simply let me know. All I get is silence.
    EBay will then open a non-payment case and send the buyer more messages. Again silence from the buyer.
    EBay will eventually close the case and give me “final credit fee” and relist the item on my behalf. The buyer is then put on some list which means squat to me, all I want is the money I was promised.

    I’ve had an ongoing war with eBay as to why they don’t force payment when clearly there’s a legal contract of sale. All they reply with is bland reasurances about this non payment list and that eBay will monitor the buyer if they do this repeatedly. Not sure how that helps me and my current sale exactly and I’ve never found any evidence of a buyer getting any kind of comeuppance from eBay. If I don’t pay my fees, my account is suspended and I’m threatened with debt collectors. A buyer just gets away with it and is free to do it again and again.

    Trying to nail eBay down into some kind of defined commitment to their sellers is like trying to catch a cloud. EBay responders are full of misdirection and recalcitrant attitudes and that’s if you manage to get a reply that even relates to your initial query or complaint. Pointing out to them the amount of anti-ebay websites, youtube videos or the fact that eBay has failed to attract new buyers/sellers of any significance is ignored.

    I can’t see how a website listing bad buyers would have any real impact on day to day transactions and may only serve to alert buyers to serial scammers, providing that the buyer doesn’t change their name, their email address or anything else that indicates they’re the same person. There are plenty of buyers on eBay who have had accounts stretching back years and and may have only bought a handful of things. An ad hoc buyer with stats like this could fly under the radar for years before they’re discovered as suddenly going rogue. I don’t think there’s any total solution to bad buyers as no matter what system gets put in place, there’ll be someone doing their best to exploit loopholes.

    1. Always asked ourselves that question. The answer is that you cant. Until credit card companies make the buyer be held responsible for their fraudulent actions. Nothing is going to change. They are going to be encouraged to commit more fraud and get away with it because they are allowed to. Its going to grow bigger and bigger until sellers and anyone that processes credit cards, say we’re not going to take it, and go take another form of payment, but because credit cards are thrown in everyone’s face, unless sellers and merchants start suing mastercard, visa, etc. for the fraud they allowed the cardholder to initiate, its going to continue. legally if you can prove your case and you lose, you can sue the credit card company of the buyer for aiding and abetting to the fraud. Remember as screwed up as this sounds, its up to the buyer’s own credit card company to make the final decision on the buyer’s claims during a chargeback, and who do you think they are going to favor. Especially in a prearb. We’ve heard cases where the buyer would file a dispute and they’d loose and then fire a PreArb and then for the same reason and evidence presented the seller losses. And thats a scam!

  61. Ebay still doesnt care and dont ever get into that false sense of security. The only reason why they did what they did was the fact they knew the band wagon ride was over and sellers were getting pissed off at ebay to the point alot of them were not going to take it any longer, others move away from eBay to other sites, and they reliezed their bottom line revenues were at stake. They also didnt want to get all that bad publicity and ruin their image. They do it now, they have done it in the past, and so on. Why cant sellers leave negative feedback to buyers, when its the seller is the one that is going to stick around longer. Id accomidate the seller because they are the ones paying the bills and keeping the site alive, not the buyers. There’s point where everyone has enough, and they all have to ban together and hit them with one sharp blow. Its your money, its your product and our work, ebay and paypal sit back and do nothing. The original ebay software was some off the shelf product.

  62. I’m presently embroiled in a “showdown” of sorts with both eBay and to a lesser degree, PayPal over “transaction holds” and the arbitrary release of funds.

    I have been around and about with both on the topic, and of course there is no use in arguing with a “Brick Wall”. But I have deployed a very effective tool that is going to put them in their place (I’m hoping), and get the ball rolling again, since I have had to suspend doing business with them over their governance.

    Both eBay and PayPal hide behind this one little sentence, regarding “making eBay a safer place to conduct e-commerce” by fighting the “good” fight and putting policies in place to eliminate the possibilities of fraudulent behavior from taking place on their auction site.

    I began selling in May, trying to liquidate my dad’s estate and as a result of eBay’s inflexibility in releasing holds, and due to the increasing number of fraudulent claims being lobbed my way, I had to take a more hard-line approach to eBay in general.

    Ebay is very aggressive in collecting their seller fees, and their “final value fee”, and no matter what you do or how hard you try to reason with them, they will characteristically pay you lip service, wait til you settle down, and then debit your checking account… only to leave you hemorrhaging on the floor unable to pay your rent, electric, cell phones, groceries, etc.

    I got so damned sick over it that I began imposing a “Hold” on paying their fees every month.

    I set up a second bank account for online work only. Got rid of my old Debit Card for a new one, and began using that card for anything paid or bought online.

    Next, I made certain that any money taken from my second checking account or Debit card had to have my verbal approval to be used. I took this action because one weekend I was charged my fees when they had been bugging me for them, and I had saying all along as I was paying a few past due ebay fees. As I was explaining to this kid on the other days to pull the funds out of the funds being held in my PayPal account. I had made a couple of really great sales and had told them I’d be there to pay them (online).

    I had no sooner made a payment, when eBay hit the account taking the only money I had to handle the shipping, and getting things caught up, POOF… gone.

    Now, if they take their fees too soon, I do a charge back via the credit union and strip the money from eBay’s account which pisses them of BIG TIME!

    Right now my account is on hold. and I’m working on the issue as we speak.However, this is what they did this morning, and I believe that this has provided me with the leverage i need.

    When eBay pulled their first charge of my debit card back several months ago, I opened the second account, and destroyed the card on file for both PayPal, and eBay. I replaced it with a brand new card. and instituted my policy for never leaving cash in the account. It was to be used as a conduit to move money around only.

    Under California Law, 2.3. Penal Code 484g PC fraudulent use of an access card or account information is illegal.

    When you use a person’s information under Penal Code 484g, youve committed a crime because you’ve knowingly use a stolen, altered, counterfeit, forged, expired or revoked credit or debit card in order to obtain money, goods, services or anything else of value.

    How PC 484g is punished depends on the value of the items you receive. If the amount of the money, goods, services, etc. exceeds $950 in any consecutive six-month period, the offense will be punished as grand theft. If the value is $950 or less, the offense will be punished as petty theft.14

    2.4. Penal Code 484h PC retailer credit card fraud

    Penal Code 484h PC involves retailer credit card fraud. Retailers violate this law when they furnish money, goods, services or anything else of value when someone presents a credit or debit card that the retailer knows is stolen, counterfeit, forged, expired or revoked, or present evidence of a credit or debit card transaction in order to receive payment when the retailer knowingly failed to provide money, goods, services or anything else of value (or provided money, goods, etc. in an amount that was less than the charged amount).

    The email I have clearly has the old account number on it, and the bank confirmed it, so I plan on presenting it to the attorney.

    But keep in mind, there are also banking and finance laws that you shoulf consider as well.

    Long story short, take it to the bar association to get an attorney to represent you. Don’t bite off more than you can chew, or hire an attorney that is skilled in class action litigation. (yes, ebay has a clause about arbitration, but you can bypass arbitration if they have clearly violated the law both state and federal.

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