Category Archives: eBay

Sell more effectively on eBay, understand the latest changes, and discover new software.

3 Ecommerce Customer Service Hacks Every Seller Should Know

Reply templates, best practices and advanced hacks for three of the most common ecommerce customer support questions

Hands up asking questions 1200

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

In this post I will show you how to deal with three common ecommerce customer questions as quickly as possible, while also providing excellent customer service.

These are the questions we’ll be looking at:

  1. Do you combine shipping?
  2. I haven’t received my package – where is it?
  3. Do you have this item in stock?

You’ll learn how to reduce the time you spend dealing with these, and how you can transform ecommerce customer service from a time-consuming admin chore to an easy task that helps grow your business.

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Improve Your eBay Customer Support With Subivi’s CRM System and Knowledge Hub

Subivi was built by former eBay sellers to take the pain out of customer support. Now they’re sharing their knowledge in The Subivi Times.

Subivi eCommerce CRM co-founder
Michael Epstein-Lapid, co-founder and product leader at Subivi.

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

Customer support forms such a huge part of the online shopping experience. Sellers that are nailing it with great customer service are reaping the rewards in the form of loyal fans and buyers that keep coming back for more.

Subivi is tapping into this important part of the ecommerce industry with a product that offers customer service automation features, so you can deal with customer questions as quickly as possible while still providing excellent support.

Co-Founder Michael Epstein-Lapid has also unveiled a new initiative called The Subivi Times. This is a knowledge hub with articles that inform and inspire ecommerce sellers looking to grow their business and increase profitability.

Here’s where Subivi came from, what it does, and what makes it different to the other ecommerce customer service tools out there. We also find out what makes The Subivi Times unique.

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eBay and MPNs, UPCs and EANs: All Your Questions Answered

The need for product identifiers on eBay has left sellers confused. What do they mean and how do they benefit sellers, buyers, and eBay?

Cubes with barcodes

MPNs, UPCs, EANs, GTINs, ePIDs… selling on eBay is starting to feel like swimming through alphabet soup!

Over the past few years, the platform has introduced a number of different initiatives to make shopping easier and more efficient for its customers.

To do this, eBay has been asking sellers in many categories to add “product identifiers” to their listings. That’s where all the acronyms come in, including MPNs, UPCs and several others. These codes help eBay display relevant products to shoppers and encourage search engines like Google to place eBay listings higher in the results.

But sellers are confused by all the different product identifiers. Which ones are required and which ones are optional? Is it beneficial for sellers to play ball with the new rules, or is it better to try and work around them? And, perhaps most pressingly, what is the purpose of all this anyway?

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The Best Selling Items on eBay in 2019

Discover which items are selling the most on eBay, across 17 different categories from Baby and Business to Travel and Video Games

Best selling items on eBay

We’ve analyzed every product-focused category on eBay to chart the overall sales trends and to discover which items are the best-selling right now.

To do that, we looked at search rankings and sales data over a 30-day period on eBay in the U.S, in each of these categories: Baby, Business & Industrial, Cameras & Photo, Cell Phones & Accessories, Computers & Tablets, Crafts, Electronics, Fashion, Health & Beauty, Home & Garden, Jewelry & Watches, Musical Instruments & Gear, Pet Supplies, Sporting Goods, Toys & Hobbies, Travel and Video Games & Consoles.

Let’s get into it.

All the data in this article came from eBay data analytics tool ShelfTrend. Many thanks to ShelfTrend for their help extracting this information.

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eBay Global Shipping Program: All Your Questions Answered

eBay’s Global Shipping Program allows sellers to access international customers and reach new markets, but is it the best option for sellers?

Parcels being delivered around the world

International shipping is a complex activity. There are a multitude of considerations from customs duties and taxes, to long delivery time frames and flawed parcel tracking.

eBay’s Global Shipping Program (GSP) aims to make international shipping easy for eBay sellers. With GSP you only have to ship your product to a warehouse in your own country, then eBay takes over and handles international delivery to the buyer.

But how well does the program work? What are the pros and cons? And is it really the best way to ship internationally?

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