Category Archives: eBay Software & Services

3 Ecommerce Customer Service Hacks Every Seller Should Know

Reply templates, best practices and advanced hacks for three of the most common ecommerce customer support questions

Hands up asking questions 1200

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

In this post I will show you how to deal with three common ecommerce customer questions as quickly as possible, while also providing excellent customer service.

These are the questions we’ll be looking at:

  1. Do you combine shipping?
  2. I haven’t received my package – where is it?
  3. Do you have this item in stock?

You’ll learn how to reduce the time you spend dealing with these, and how you can transform ecommerce customer service from a time-consuming admin chore to an easy task that helps grow your business.

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Improve Your eBay Customer Support With Subivi’s CRM System and Knowledge Hub

Subivi was built by former eBay sellers to take the pain out of customer support. Now they’re sharing their knowledge in The Subivi Times.

Subivi eCommerce CRM co-founder
Michael Epstein-Lapid, co-founder and product leader at Subivi.

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

Customer support forms such a huge part of the online shopping experience. Sellers that are nailing it with great customer service are reaping the rewards in the form of loyal fans and buyers that keep coming back for more.

Subivi is tapping into this important part of the ecommerce industry with a product that offers customer service automation features, so you can deal with customer questions as quickly as possible while still providing excellent support.

Co-Founder Michael Epstein-Lapid has also unveiled a new initiative called The Subivi Times. This is a knowledge hub with articles that inform and inspire ecommerce sellers looking to grow their business and increase profitability.

Here’s where Subivi came from, what it does, and what makes it different to the other ecommerce customer service tools out there. We also find out what makes The Subivi Times unique.

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Discover These Innovative eBay Marketing Tools from 3Dsellers

Over 200,000 eBay sellers have grown their businesses with tools including Feedback Reminder, Listing Designer, and ThankYou Emails

When sellers think of eBay software, they often think of tools that allow them to list items quicker or help manage their inventory. But when the co-founder of 3Dsellers, Alex Flom, started selling medical equipment on eBay ten years ago, he realized there was another problem.

Sellers were neglecting the marketing and promotional side of their businesses. This was a big deal. By promoting their existing products better, they could make more sales without having to offer any more products.

So, to help grow his business, Alex had developed a number of unique eBay tools. He soon made them available as eBay apps so other sellers could benefit from using them. The first was a very popular tool that added a share button to eBay listings – before eBay created their own sharing buttons.

In the eight years since then, 3Dsellers have continued to build innovative tools exclusively for eBay sellers. These have been amazingly popular, with over 200,000 eBay sellers using their tools to date. What’s more, their tools are no longer just eBay apps. Instead, they have all been upgraded and are now available on one dashboard for the first time.

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4 eBay Repricing Tools: The Best Apps to Automate Your eBay Pricing

There’s more choice and innovation in eBay repricing software than you might think. Is automatic pricing finally risk-free for eBay sellers?

Businesses who sell competitive products are constantly fighting over price. It’s never been easier for shoppers to compare by price, and there’s precious little that will persuade them to go with a seller who isn’t the cheapest.

Sellers need to continually update their prices to remain competitive. Many adjust them automatically using repricing tools, but this type of software is often associated just with Amazon. eBay sellers can assume that this type of software isn’t available to them, or won’t work properly, and that they must monitor and regulate their prices manually.

But that is not the case. eBay repricing software has really come of age in recent times.

There are now several tools on the market which address the challenges of repricing on eBay, taking a number of different, innovative approaches to solve the key problems. We’ll take a look at four of them: Price Spectre, RepricerExpress, StreetPricer and Price Guard.

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Wonder Lister: The Must-Have Tool For High-Volume eBay Sellers

From bulk editing to quickly duplicating listings, here’s how Wonder Lister makes having thousands of items on eBay a whole lot simpler.


Picture this: you’re a marketplace seller, you have thousands of different products, and all of a sudden your most popular brand changes its name, meaning you need to edit all of your listings.

If you sell on eBay, this scenario could cause you all kinds of problems. Unlike Amazon, where the catalog reigns supreme, on eBay you’re responsible for the content of all of your listings. That’s okay if you only have a few, but if you have thousands then finding the right ones and changing them accurately can be a massive undertaking… Unless, of course, you are using Wonder Lister.

Wonder Lister is an eBay selling tool with a huge number of useful features, including a very fast and flexible bulk editing system. It allows you to search all of your active eBay listings, find the ones that need changing, and edit them all at once, from a desktop app.

An eBay management tool is a must-have for large sellers. For just $5 per month, Wonder Lister allows up to 1000 active listings. At that price, it supports 2 eBay accounts and 1 eBay site, but the higher-level plans support unlimited eBay accounts and listing to all of eBay’s global marketplaces.

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