Category Archives: Vendor Profiles

Coverage of some of the best and most innovative companies serving online marketplace sellers.

Support Better and Sell More with eDesk from xSellco

Customer support is a vital part of ecommerce, but it can be time-consuming and costly. eDesk is transforming that process.

Ray Nolan of xSellco
Above: Ray Nolan, xSellco founder and CEO

One of the most time-consuming aspects to running an online business is customer support. It’s a buyers’ market, and consumers are more savvy than ever. They expect businesses to respond to their messages almost instantly and, if they don’t, they will shop elsewhere. 

But, if handled properly, customer service can be a business opportunity. Pre-sales contact can provide sellers with an opportunity to connect with potential customers and generate more sales.

xSellco has been developing software for multichannel sellers for eight years, and eDesk was created specifically to tackle the issues around customer service. Using artificial intelligence to generate automatic responses, eDesk can dramatically reduce response times, improving customer satisfaction and lowering the cost of support.

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Improve Your eBay Customer Support With Subivi’s CRM System and Knowledge Hub

Subivi was built by former eBay sellers to take the pain out of customer support. Now they’re sharing their knowledge in The Subivi Times.

Subivi eCommerce CRM co-founder
Michael Epstein-Lapid, co-founder and product leader at Subivi.

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

Customer support forms such a huge part of the online shopping experience. Sellers that are nailing it with great customer service are reaping the rewards in the form of loyal fans and buyers that keep coming back for more.

Subivi is tapping into this important part of the ecommerce industry with a product that offers customer service automation features, so you can deal with customer questions as quickly as possible while still providing excellent support.

Co-Founder Michael Epstein-Lapid has also unveiled a new initiative called The Subivi Times. This is a knowledge hub with articles that inform and inspire ecommerce sellers looking to grow their business and increase profitability.

Here’s where Subivi came from, what it does, and what makes it different to the other ecommerce customer service tools out there. We also find out what makes The Subivi Times unique.

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StoreAutomator: The Multichannel Solution for Retailers, Brands, and Agencies

Say goodbye to spreadsheets and put multichannel ecommerce on autopilot with the powerful capabilities of StoreAutomator.

StoreAutomator's Gokhan and Onur at the PROSPER show

Ecommerce businesses that sell many products across different channels often hit a stage in their growth where their systems start to hold them back. Having multiple suppliers and orders going out through Amazon, eBay and other channels can be a nightmare to track and control without a multichannel management solution.

This is where a tool like StoreAutomator can make all the difference. StoreAutomator helps ecommerce businesses to automatically list products, run advertising campaigns and fulfill orders across multiple marketplaces, shopping carts, and advertising channels. There is no need for spreadsheets, and repetition is completely eliminated.

StoreAutomator is used by ecommerce businesses of all kinds, including retailers, brands, manufacturers, and agencies, particularly those with numerous product lines and high order volumes.

Here’s where StoreAutomator came from, what it does, and what makes it different to the other multichannel solutions out there.

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How AMZAlert Works to Protect Your Amazon Listings: Step-By-Step

Track any changes to your Amazon products including titles, images, hijackers and reviews. Alerts are sent within minutes of being targeted.

Police car with light flashing

Sabotage from other sellers is a big problem on Amazon. For many sellers, their competitors are constantly trying to jump on their listings, submitting fake reviews and trying to interfere with their product details. It’s essential to continually monitor your Amazon products, but doing that manually is resource-intensive and exhausting.

AMZAlert is a specialized, automated tool for monitoring Amazon listings. It continually scans your products and lets you know if there’s a problem. This saves hours every week, and gives peace of mind that if one of your ASINs is under attack you will know about it fast.

In this post, we’ll walk you through the AMZAlert software and let you know how it works, so you can focus your efforts on growing your Amazon seller business, not on watching out for competitors.

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Make Better Buying Decisions With Algopix Product Research

Analyze any product on Amazon, eBay and Walmart, across 16 different markets, with product and market research platform Algopix.

Algopix founders

Products are the bread and butter of an ecommerce business. Some sellers get lucky and find a product that shifts from their digital shelves like no other, but many struggle to find the sweet spot.

As a result, sellers often end up with a lot of inventory that won’t budge. This costs them time, money, and resources and, in the worst case scenario, can bring a business to its knees.

Today, product research is easier than ever before. Algopix pinpoints products that are successful by providing users with estimated unit sales, expenses breakdowns, and competitor analysis across Amazon, eBay, and Walmart.

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