Category Archives: Shipping & Fulfillment

Advice on ecommerce order processing from running a warehouse to using marketplace shipping programs.

Amazon Seller Fulfilled Prime: All Your Questions Answered

Amazon’s Seller Fulfilled Prime program gives sellers the advantages of the Prime badge without having to use FBA. So what’s the catch?

Amazon Prime truck on the interstate

Amazon Prime has changed the face of online shopping since its debut in 2005. Prime made it possible for consumers to get unlimited orders delivered to their doors within two days, for a flat annual price.

It didn’t take long for shoppers to learn that when they see the Prime badge on an item, they will get fast, free and reliable delivery. As a result, products which qualify for Prime get a lot more attention and sales from the 100+ million Amazon Prime subscribers in the U.S.

Sellers want a piece of this action too, but at first they could only qualify for Prime by putting their inventory into the Fulfillment by Amazon (FBA) program. FBA works well but can be expensive and isn’t a good option for all items.

This changed when Amazon released Seller Fulfilled Prime (SFP). With SFP, businesses running their own shipping operation can get the Prime badge on their products without using FBA. For some businesses, SFP completely changes the Amazon game for them.

Here’s everything you need to know about Amazon Seller Fulfilled Prime.

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eBay Global Shipping Program: All Your Questions Answered

eBay’s Global Shipping Program allows sellers to access international customers and reach new markets, but is it the best option for sellers?

Parcels being delivered around the world

International shipping is a complex activity. There are a multitude of considerations from customs duties and taxes, to long delivery time frames and flawed parcel tracking.

eBay’s Global Shipping Program (GSP) aims to make international shipping easy for eBay sellers. With GSP you only have to ship your product to a warehouse in your own country, then eBay takes over and handles international delivery to the buyer.

But how well does the program work? What are the pros and cons? And is it really the best way to ship internationally?

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How Red Stag Breaks the Rules of Ecommerce Fulfillment

Most 3PLs expect to make mistakes. Red Stag guarantees that it won’t, with fast inbound processing, zero losses, and 100% order accuracy.

Man handling box at RSF

This post is by Chris Molitor, Vice President for Business Development at Red Stag Fulfillment.

In early January 2013, two ecommerce entrepreneurs stepped gingerly around piles of packing material in the fulfillment warehouse they had hired to ship their products. Their Christmas season had been a disaster, with orders shipped late, packages mis-shipped, and inventory lost.

The owners had come to the fulfillment warehouse in person to do something that most ecommerce businesses do in January: assess what went wrong during the busiest time of the year, the holiday sales season that can make or break an online retailer.

When they walked into the warehouse, they immediately saw the problem. The main floor was a mess. The employee breakroom was filthy. Employee morale was low.

Their ecommerce startup was growing fast, but the entrepreneurs knew they couldn’t sustain their growth without reliable order fulfillment. So, they decided to create their own fulfillment company. In the spring of 2013, they launched Red Stag Fulfillment.

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Amazon Logistics: Innovation or Exploitation?

Is Amazon Logistics good for consumers, bringing the delivery industry into the 21st century? Or is it taking workers’ rights back to the 19th?

Amazon truck representing Amazon Logistics

In September 2018, Amazon announced that it was buying 20,000 brand new Mercedes-Benz Sprinter vans to help expand its Amazon Logistics division in the U.S. That doesn’t come cheap, and it’s a lot of wheels – and people – to take care of.

How many new employees, sorting facilities and garages will Amazon need for those 20,000 vans? Actually, they won’t need any at all. Instead, Amazon is encouraging people to start their own independent delivery companies, lease the vans from them, and deliver their packages for them.

Amazon Logistics isn’t structured like a traditional carrier, and it doesn’t perform like one either. It delivers seven days a week, and orders can be with the buyer the same day that they were placed. Often, packages are left outside homes, and no signature is taken as proof of delivery. That’s a lot of industry norms being broken.

So, what’s the verdict on Amazon Logistics? Does it offer a better, more modern and innovative service? Or is it a cheap, unreliable and exploitative pretender? Should vendors and FBA sellers even care how their products get to consumers, or does that only affect Amazon’s own reputation?

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eBay Guaranteed Delivery: Should You Opt In Or Stay Out?

eBay’s shipping program promises Amazon Prime-like delivery to buyers. But should sellers opt-in to Guaranteed Delivery or hang back?

Last year eBay introduced Guaranteed Delivery, a program where sellers deliver orders in three days or less. eBay tells buyers when the order will arrive, and they can filter eBay search results to only show listings that qualify.

This is the first time that eBay has had a program like this, so sellers naturally have a lot of questions about Guaranteed Delivery. In this article, we’ll answer 16 of the most important ones. From how it works, to what happens if a delivery is late and, ultimately, whether sellers should opt in or stay out.

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