Category Archives: Uncovered

Amazon Logistics: Innovation or Exploitation?

Is Amazon Logistics good for consumers, bringing the delivery industry into the 21st century? Or is it taking workers’ rights back to the 19th?

Amazon truck representing Amazon Logistics

In September 2018, Amazon announced that it was buying 20,000 brand new Mercedes-Benz Sprinter vans to help expand its Amazon Logistics division in the U.S. That doesn’t come cheap, and it’s a lot of wheels – and people – to take care of.

How many new employees, sorting facilities and garages will Amazon need for those 20,000 vans? Actually, they won’t need any at all. Instead, Amazon is encouraging people to start their own independent delivery companies, lease the vans from them, and deliver their packages for them.

Amazon Logistics isn’t structured like a traditional carrier, and it doesn’t perform like one either. It delivers seven days a week, and orders can be with the buyer the same day that they were placed. Often, packages are left outside homes, and no signature is taken as proof of delivery. That’s a lot of industry norms being broken.

So, what’s the verdict on Amazon Logistics? Does it offer a better, more modern and innovative service? Or is it a cheap, unreliable and exploitative pretender? Should vendors and FBA sellers even care how their products get to consumers, or does that only affect Amazon’s own reputation?

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Multi-Channel Retailing in 2018: More Channels, More Challenges

Road junction representing multi-channel selling

This post is by Katherine Khoo, Managing Director at ecommerce and inventory platform iPages.

2018 is the year of multi-channel retailing. With over half of all product searches in the U.S. and U.K. starting on Amazon, it’s no wonder that retailers are swiftly changing their strategies to include multiple sales platforms.

Most of us will be tempted to think of simply selling through marketplaces (Amazon/eBay) when we think about multi-channel. However, there are far more ways to get our product into the hands of consumers. There’s Amazon Vendor, for example, and also social shopping on Facebook and Instagram, and voice search with Amazon Echo and Google Home.

One in four households now own a voice-controlled assistant, and Instagram shopping is a buzzing new channel with massive potential. So what does this mean for multi-channel retailing in the year ahead? And what are the challenges of selling on these diverse new channels, which are growing so dramatically in 2018?

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I Interviewed 20+ Seven-Figure Ecommerce Sellers… Here’s What I Learned

Gary Huang brought together an amazing group of online sellers, each with over one million dollars in sales. Here’s their top advice for others.

Lessons learned from online sellers

This post is by Gary Huang, host and creator of the 7 Figure Seller Summit, founder of 80/20 Sourcing and an online seller on Amazon, eBay and Shopify since 2004.

Recently, I interviewed over 20 seven-figure ecommerce sellers and experts. I wanted to learn the specific mindsets and growth strategies they used to scale their business to over a million dollars in annual revenue.

At the same time, I challenged them to talk about and explain the mistakes they made along the way. This was the vision behind the 7 Figure Seller Summit.

After speaking to these million-dollar ecommerce sellers and experts, I noticed some common themes between them. So, I’d like to share with you my top 10 takeaways that I’m implementing to grow my own ecommerce business.

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Amazon Seller Support: What They Can and Can’t Do For Sellers

Chris McCabe explains how to get the most out of Amazon’s Seller Support team, and when calling them is the last thing you should do

Amazon Seller Support call center rep confused

This post is by Chris McCabe, owner and founder of ecommerceChris, LLC, an Amazon seller account consultancy.

I’ve seen more than a few sellers expect big things and serious help from Amazon Seller Support, on life-or-death crises like account suspension. They usually come away disappointed after expending a lot of time and effort, simply because they failed to understand the nature of the beast before they started. There are a lot of things that Seller Support just can’t do.

Confusion over the inability to find help related to account performance problems tops the list of concerns, so I’ll tackle in detail what Seller Support actually does offers you as a seller. You’ll want to harness their skills in the best ways possible, and ignore them for areas they don’t cover.

So first, let’s delve into some basics around the Seller Support teams. Who are they, what do they do and where can you find them?

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8 Ways Amazon Seller Central Drives Sellers Crazy

Seller Central does not make life easy for Amazon sellers. Here are eight of its biggest shortcomings. What frustrates YOU about Seller Central?

Woman frustrated with Amazon Seller Central

Seller Central is the hub of every Amazon seller’s business. It allows them to perform essential tasks such as listing and managing products, monitoring orders, setting up ad campaigns and downloading sales reports.

But it can be a source of great frustration, as there are certain functions that Seller Central doesn’t do well, or offer at all.

We asked two agencies who work in Seller Central for hours every day, what they found most frustrating and which features they wish it had. Here’s what they told us.

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