eBay Account Suspended? Why It Happens and What You Should Do

eBay account suspensions are on the rise. Here’s why eBay suspends sellers, how the process works, and how to avoid it happening again.

This post is by Mordechai Epelbaum, an independent eBay business consultant and Tuvyah Schleifer, the founder and CMO of CRSeller, a bespoke marketplace services provider.

When there is a breach of eBay’s policy, sellers can have their accounts suspended. An eBay suspension means business interruption, and often a cascade of problems with serious implications for the seller.

Why does eBay suspend seller accounts? It’s their business to protect the community from bad buyers and sellers. They want to make sure that no one gets hurt. Not the brand, not the buyer, and not the seller.

Perhaps most importantly, policy violations hurt eBay’s reputation and, in the final analysis, that is why eBay cares about them.

In this post, we’ll explain why eBay accounts are suspended, how the process works, and how to avoid it happening again.

Why does eBay suspend seller accounts?

There are many reasons why eBay might suspend a seller’s account. Here are a few examples of common issues that can show up in performance metrics:

  1. Late shipping of orders (including via dropshipping)
  2. Late tracking number upload or validation
  3. A high transaction defect rate
  4. Failing to resolve cases raised by buyers in the Resolution Center

Let’s look at those in turn.

1. Late shipping of orders

Late shipping is a big issue. After all, most eBay customers check the estimated shipping time of the merchandise they buy. So, before placing an order the customer has already set their delivery expectations.

For instance, if the product description states delivery in three days, it better be delivered in three days. But it goes further than that. In actuality, it’s a problem if it takes over a day for the seller to dispatch the item – for it to leave their premises. Late dispatch makes buyers nervous, and they’ll be quick to complain or leave negative feedback, if anything that comes after that falls below their expectations.

Once the customer has made their payment, shipping the item out really shouldn’t take more than two hours.

2. Late tracking number upload or validation

Online shoppers always want to know the status of their order. Or they at least want to know that they can find out the status any time they want, and fast. So, sharing tracking numbers quickly is essential.

eBay validates the tracking number, and shares it with the buyer, and this is critical. Failure to submit tracking information quickly raises one of two flags. Either poor seller workflow, or a failure to ship by a tracked service. Both are unacceptable, and compromise the trust with the buyer. Convincing eBay otherwise can be an uphill battle.

3. A high transaction defect rate

Next, violating the defect rate metric is a fast track to suspension land. Sellers must address buyer communications and complaints really quickly, and with skill.

To begin with, avoiding errors of perception is critical. If you can, it’s always better to undersell your product. If it’s used, or “seller refurbished”, highlight the blemishes. Don’t over promise on quality. It’s just not worth it.

In your templates, store page, Facebook page and website, describe yourself well. Explain your commitment to the buyer. Show that you are a trustworthy and caring seller. Build enough confidence in your customer, that they trust working with you if they do have an issue.

4. Failing to resolve cases in the Resolution Center

You must address your customers’ issues head-on. We’ll say it again. You must work with your customers, no matter how unreasonable or demanding they are being.

You must also design your listings, and listing templates, with this in mind. Don’t fill your listings with small print to use against buyers when they complain. eBay customers expect a consistent experience whoever they buy from, and are increasingly unlikely to read or take seriously your own unique terms of business.

Think of how few negatives it takes to unseat hundreds of positives. Design your listings to help avoid future problems, even if it means fewer sales.

Does eBay ever suspend sellers with good metrics?

Metrics are a blunt tool. They help provide an overall picture of how a seller is doing, but they don’t provide the reasons behind the numbers.

A seller can work hard on their performance and have great metrics, but eBay sees the whole communication with buyers and can take action based on a single case, if it is warranted. Metrics are there to help business owners manage key performance indicators, not to keep track of policy violations.

A common violation is when sellers make deliberate attempts to manipulate their metrics. This ranges from aggressively pursuing buyers to change negative feedback, to as far as calling eBay pretending to be the buyer.

Other examples of policy violations include:

  1. Not paying eBay fees
  2. Selling substandard or counterfeit products
  3. Selling the same products through another eBay account

Those situations erode eBay’s reputation just as much as poor metrics, and eBay will address them when they are discovered.

If you contributing to below-standard buyer experiences or providing poor quality merchandise, you are not building a viable and healthy business on eBay, no matter how great your metrics are or how much money you are turning over.

Will eBay warn sellers before suspending them?

The behavior listed above might lead to account suspension. What do they all have in common? Poor account governance. Bad seller form.

eBay is watching for poor behavior and will issue repeat warnings for almost all issues. Often, however, sellers do not realize that the messages from eBay were serious, until it was too late.

eBay will treat every warning they sent you in the past very seriously, whether you thought it was important or not. The fact that eBay messages mix with customer messages is not an excuse, in their eyes at least, for not having seen a past warning.

What about all the scammers selling on eBay? Why don’t they get suspended?

After all is said and done, blatant fraud has sadly been on the rise at eBay. Examples run the gamut including:

  1. Selling stolen goods
  2. Not shipping the item purchased
  3. Using a stolen identity to create eBay accounts
  4. Not describing items for sale truthfully
  5. Running several accounts to buy or sell more than allowed

These incidences are very costly to eBay as they damage the company’s reputation, so eBay is very active in identifying and permanently suspending these kind of sellers.

The problem is that scammers can be very skilled in covering their tracks and opening new accounts. Even when they do get caught, there are others who will take their place.

What happens first when an eBay account is suspended?

The first thing that takes place is a message from eBay, notifying you of your account suspension. eBay may or may not detail the reasons, violations or evidence they based their decision on. Even if they do, the suspension might not make sense to you.

The suspension message will sometimes include a recommended action, and the terms of the suspension. Suspension terms are usually either:

  • 7, 10 or 30 days in duration, or
  • Indefinite, with a total loss of privileges

You will be unable to operate your account for the specified period of time, then will be reinstated automatically once the suspension is over.

How do eBay account suspensions affect sellers?

A seller will often encounter “ripple effects” from a suspension, and a definite impact in many areas of their business and personal life.

Cash flow problems

Let’s start with something tangible: cash flow. For better or worse, selling on eBay means transacting through PayPal. This is a live, real-time money transfer system that multi-channel sellers appreciate, particularly compared to Amazon and other marketplaces that take weeks to pay out.

No matter what size your business is, it’s always nice having cash pour into your PayPal account. When eBay sales stop, the live cash that is so important to business health also stops.

Personal and employee problems

From here, the next step on the ripple-effect-trail is personal and employee stress. Due to the interrupted cash flow there can be terminations. This can result in low morale among the remaining staff, as uncertainty about job security begins to set in.

Employees are usually the people closest to persistent issues in the business, and can see a suspension as a wake-up call to the boss. Many times, they brought up problems in the past but nothing was done, so they learned to keep it to themselves.

Now everyone starts hitting new emotional lows. Feelings of helplessness, and being out of control are common. There can be anxiety that won’t go away. Everyone involved can feel numb, disconnected and unable to trust each other.

Does your PayPal account get frozen if you are suspended by eBay?

eBay and PayPal became independent companies in 2015, but they are still closely intertwined.

One of the newest ripple effects of eBay suspensions, has been PayPal imposing limits or outright suspensions. Buyers will often complain to PayPal as well as, or instead of, complaining to eBay. PayPal can’t afford to have negative customer experiences any more than eBay can, and won’t let weak sellers erode the trust that buyers have in them.

PayPal and eBay are motivated by profit of course, and sellers will often calculate the fees that they are missing out on during a suspension. But buyer trust and safety are worth more to both companies than a single seller’s fees. These businesses are built on trust, and can’t survive without it.

So, these interconnections are a fact of our new world. Scrutiny, accuracy, transparency, and accountability will only increase. Soon, an eBay or PayPal suspension might lead to other restrictions elsewhere. Only the “good” sellers and shoppers will survive, and that’s exactly what these companies want.

Is opening a stealth eBay account the solution?

When a suspension happens, it can take time to move past the pain and feel safe again. At this point, many sellers make the move to open eBay “stealth” or “ghost” accounts. This is a second eBay account, often from a third-party provider, which is unconnected to the first eBay account. The stealth account, in theory, provides a clean slate to continue trading.

Stealth accounts are all about brushing problems under the carpet, instead of facing them head-on. By using them, sellers continue the trauma and negativity of the first suspension indefinitely.

From a practical angle, if the underlying issues are not fixed, the stealth account may also be suspended in time. There’s also all the work needed to build up a new eBay account from scratch.

If you are caught using a stealth account to get around a suspension, there’s no innocent explanation you can give to eBay. Sellers often just fall into a repeating cycle of new stealth accounts and new suspensions.

How do you get back from an eBay account suspension?

On to the bright news. You can get reinstated on eBay, and you do it by being completely honest and transparent about what happened and what you are going to do. In other words, get real, and deal with the situation as it stands.

We like to say that Amazon Plans of Action won’t let you get real. They push you into admitting to things that didn’t really happen, and painting a picture of a plan that you can’t follow through. It’s not that way on eBay. Be realistic, be practical, and don’t lie.

Of course, what you have to do to get reinstated depends on the nature of your violation. But, here’s a plan that fits most sellers and most types of suspension:

1. Wait it out

Often, no matter what led to your account suspension, it’s best to wait until the suspension period has passed. In that time, you may call eBay but don’t badger for a reinstatement. Instead, use the time productively to identify and deal with the problems that lead to the suspension.

My clients often come to me because they have been suspended indefinitely, but they tell me about short suspensions they had in the past. Almost always they say the same thing: they called eBay, they didn’t get to the bottom of anything, and they resumed business as usual.

So, take short suspensions seriously. Wait it out, get to the bottom of the issue, and don’t start selling again until you have made real changes in your business. Otherwise, the next suspension might be forever.

A word to the wise: don’t try to open another account from a stealth provider. eBay will catch you, because they are smarter than those guys. Even if you do get away with it for a while, you will be living a life on the run, and that can come to a nasty end at any time.

How long should you wait for an indefinite suspension?

Indefinite suspensions are quite common on eBay, but they aren’t handed down lightly. It’s not like Amazon, when automated suspensions can happen even before a seller ships their first order. With eBay, there’s always a history to it. It might seem that it came in reaction to one customer complaint, but really that was the straw that broke the camel’s back.

For an indefinite suspension, you also have to wait it out. I recommend that you sit on the sidelines for a year. Yes, a year.

Remember, eBay threw you off their system. They are not playing games. They’re not saying that if you call them and hassle them, they might change their mind. They have already resolved to never do business with you again.

But, after a year, you might actually have a chance at reinstatement. eBay may even reach out to you.

In that year, don’t become a wild buyer. Don’t attempt to open new accounts. Don’t hassle them. Ponder your future on and off eBay, and focus on other channels. Make the most of it.

When should you contact eBay straight away?

In our experience, we never met a suspended eBay seller who didn’t admit to at least part of what eBay stated as their reason for suspension.

But, there are some unusual circumstances when you should contact eBay immediately. For example:

  1. You genuinely, honestly, got suspended for nothing. eBay made a mistake.
  2. You were the victim or a fraud, burglary or other crime that led to your suspension.

But remember, there is usually a history leading up to a suspension, so just because the final straw wasn’t your fault doesn’t mean you weren’t responsible for the failings that led up to it.

If the suspension really wasn’t for a long-term, known issue, that eBay attempted to address many times before, then something odd happened. Under such circumstances, contact eBay right away.

2. Ask for help if you need it

If you are an eBay Store subscriber, at the Enterprise or Anchor level, remember that this includes dedicated customer support. Contact your Merchant Support Organization team as soon as possible.

If you are not sure about the suspension and reinstatement terms, contact eBay. Customer care will get in touch with you for clarification purposes. You can also call eBay to ask further questions. Explain the content of the suspension email to the customer support personnel and, if not satisfied, ask to speak with a manager.

Remember not to badger for a reinstatement. Ask what happened, ask for advice. Thank them for bringing your attention to the issue. Ask how to manage orders, and how to update inactive listings if required. Ask what steps you need to take to make sure your good listings become live again, after your suspension period.

3. Work on your plan

While you are waiting out your suspension, work on your plan. Follow the information in the suspension email to help figure out your next steps. Be authentic, and assume they know everything.

For example, for a VeRO issue:

  1. Speak with the rights owner and make an agreement with them.
  2. Destroy any data, images, etc. that were in violation of the rights holder’s intellectual property.
  3. Edit or delete your listings to conform to the rights-holder’s demands.
  4. Remove violating listings from your management software, so they can’t be posted back to eBay in the future.
  5. Send eBay a copy of the agreement and show them that the rights holder approved your changes.

Once you have your plan in order, and the suspension period has passed, it’s time to get in contact with eBay. Yes, selling privileges will be restored automatically, but it shows strong account governance to communicate your plan to them, and it will be recorded on your account for future reference.

4. Communicate with eBay

Remember, safety and trust is the main thing with eBay. Make sure you do all of the following when you contact them:

  1. Explain what happened, giving all the details of what went wrong.
  2. Say how you have solved the problem this time.
  3. Tell them how are you going to ensure that it will never happen again.
  4. Say what you have put in place to show your dedication to the eBay community.

Overall, give an articulate and authentic account of your situation, providing a detailed customer-centered plan.

Showcase that you are reliable and trustworthy. Show that you can handle fulfillment, and produce low returns. Show who you are, what you have done so far, and what you will do in the future, to regain your reputation.

Can you get back on eBay after an indefinite suspension?

Repeat offenders who don’t change their ways are heading for an indefinite suspension. Sellers whose business models center on getting away with poor practices, should expect an indefinite suspension from the start.

Once you receive an indefinite suspension, your pathways are as follows:

  1. If you genuinely did nothing wrong, contact eBay as soon as possible to find out what happened and if there’s anything you can do to resolve this.
  2. If you did do something wrong, they’ll probably tell you there’s nothing you can do to address the problem. So, focus elsewhere – for a year.
  3. After a year, contact eBay to let them know about the “new you”, and how eager you are to re-establish yourself on the marketplace. Ask if you may now appeal for reinstatement.

If eBay will accept an appeal, put together a plan as above. A response can take less than 2 weeks. The success of your appeal will always come back to the reason for the suspension, according to eBay’s account of the facts.

If your suspension was not for buying abuse, misuse of multiple accounts, or “gaming” eBay, you have a better chance. If your suspension was for crime, fraud, counterfeit, or VeRO issues you have a worse chance.

eBay’s perspective is all about preserving trust in the marketplace, not getting your account back as soon as possible.

It’s eBay’s world

Remember, work with eBay on their terms. Look for problems within your business, and make a genuine effort to address them, rather than just saying what you think they want to hear.

Every aspect of business, the world over, is moving to a more transparent model. Embrace that, and push your business to a higher level of integrity and customer service. If we can all do that, suspensions will never be necessary.

This post was by Mordechai Epelbaum, an independent eBay business consultant and Tuvyah Schleifer, the founder and CMO of CRSeller, a bespoke marketplace services provider.

For eBay, CRSeller offers suspension reinstatements and selling limit increases, as well as eBay marketing tools including Daily Deals invitation support. For Amazon, CRSeller specializes in tactical approvals for vendors and sellers.

80 comments on “eBay Account Suspended? Why It Happens and What You Should Do

  1. Two hours to ship? What world do you live in? We ship very quickly, always in 24 hours, but two hours is an unrealistic goal. You obviously have never sold at a level much higher than hobbyist. You have obviously had no experience with a Vero take down too. It is rare for us (maybe 3 in 10 plus years) but the alleged holders do nothing. It is guilt without proof and some of the removals by the holder would never stand up in the real world.

    1. Yes, I absolutely agree with the comments about Vero. We’ve also had around 3 in 10 years and were told on each occasion to contact the “rights owner”. None ever replied.

      The last one wasn’t that long ago. We were selling a compatible product which was very clearly listed as a compatible product and in fact unlike most sellers, who often post photos similar to the original (i.e with a similar brand name or logo to the original), we actually went out of our way to show it was a compatible item specifically because we didn’t want it to be perceived any other way and put our account at risk.

      It was taken down because the “rights owner” reported it as counterfeit – a physical impossibility because as I said, no attempt was made to try to sell it as an original anyway. So despite no proof being available, which obviously the rights owner couldn’t have had anyway, we were banned from selling that item.

  2. If you can’t make 2 hours than you are sub-best practice. If you always ship in 24 hours thats ok. If hope your customer is not waiting 24 hours for a confirmation. If so, you should install one or two communication steps. The point is – not causing the customer undue stress after ordering and before deliver.

    I have experience up to $1mm per month on eBay. That is not hobbyist-level.

    On VeRO, once the client (who also said what you did) realized the significance – they got an answer within a few hours.

    It’s not guild without proof. It’s the rights holder that has the rights and is happy to let you sell in most cases once you resolve the issue.

    Often using their brand name in a misleading way. For example when the seller only intends to say this item ‘fits’ the

    This is the real world my friend.

    Please I am not trying to match your angst or level of heckling. I have experience as a professional seller and professional appeals writer. Everything I wrote is from direct experience.

    I understand your frustration. I am speaking of a best (and more often than you think) case scenario. Yet the focus here is – who are you going to be in the face of these challenges? More resigned and cynical? Or seeking greater partnership with the platform and the brands you sell? Both on eBay and off?

    Many sellers churn some stock and cash for a while before they realize they have built nothing. The goal is to get out of this negative cycle.

    Wouldn’t you agree?

    1. “It’s not guild without proof. It’s the rights holder that has the rights and is happy to let you sell in most cases once you resolve the issue.”

      That’s fine if the so-called rights owner actually bothers to reply to you. In my experience and that of just about everybody else that has discussed this on any forum I’ve seen they don’t even bother to reply, probably because they know they got it wrong which potentially leaves them open to a compensation claim if they admit they screwed up.

  3. Two hours to upload tracking? That is just misleading. In any case, that would another FTE to my bottom line (2 if I went 24 hour monitoring), no matter how efficient we are. I have had very few people question us on this. I get one or two questions (out of 300 or so orders) on weekends when we don’t ship, but even that is rare – maybe once a month. I rarely even get Amazon Prime items marked shipped in 2 hours – by rarely I mean almost never. Twelve to twenty four is much more common.

    Regarding VERO, I have had only one response from a rights holder to my inquiries. And this was from a questionable one. They sent a visual design patent that wasn’t really close. Didn’t matter to eBay – it was up to us to fight it. I just dropped the product because it was easier (the rights holder knew that going in). With eBay’s process for becoming a rights holder, I could eliminate huge swaths of competition theoretically, although China always finds away.

    In any case, I agree with everything else you have written about. Most of that stuff is basic seller courtesy. Sellers should already know this.

  4. sorry, didn’t mean to mislead the real question is – of your orders that went bad, (led to cs issues, etc.) as few as they might be – do you have any idea how early they went bad? and can you see how earlier communication or earlier tracking may have helped?

    1. Nope. If items go missing, in my 12 year experience that’s usually the last you see and hear of them and you have to file a claim with the carrier. However, there are times when an order has just been delayed.

      Issuing tracking details alerts the BUYER to a late delivery. The buyer then files a claim which you have a certain time to resolve, and if the item is delivered late you could face a situation where you have run out of time and have to issue a refund to the buyer (remember you’re forced to do this under threat of a damaging defect) before the item is delivered.

      This is particularly prevalent for overseas/international deliveries where items can take much longer and may be held at customs. In such cases what happens is this.

      1. You refund the buyer because you’re running out of time until the buyer can escalate the case. If they do escalate you get a an unresolved case defect.

      2. Item then gets delivered – late.

      3. You contact ebay to ask them to refund you since the item has now been delivered.

      4. Ebay decline because you closed the case voluntarily and advise you to contact the buyer.

      5. Buyer gets his item for free, having been refunded by you, so completely ignores you because he has nothing to lose and everything to gain by doing so.

      If something has gone missing the best thing you can do is buy yourself as much time as possible. The carriers will make you wait a certain time before you can claim, which is almost certainly longer than ebay will allow you and you don’t want to be refunding or sending replacements then finding that the order was delivered later so you need to stretch it out as far as you can.

      1. “Mark Hetherington,”

        Oh! You agree with Jack. No problem.

        Before I proceed, please note my reply in his thread which I number my points in a very clear manner.

        You classified me at a disadvantage. Your reason was, since I am service provider. (Bear in mind I was selling on eBay since 1999.)

        So, let me qualify your statement with a question:

        How many account assessments, appeals and reinstatement’s have you secured? And, for how many unique Ebay sellers over the past year?

        As far as your statement, “there is no need to issue tracking at all,” wow.

        To your point, yes there is no need for this to be a manual procedure.

        I don’t want to go tit-for-tat with you.

        It’s not fun for me nor useful.

        Bottom line is:

        You are not aware how many notes eBay places on a seller account.

        I would be happy to offer you a 50%-off discount on my assessment service. (And anyone else reading this post.) This way, you too can see exactly what eBay thinks of your account. (And when I deliver the information, you will know how little I “guess.” Guessing was your flat-out accusation of what I am doing in this post. In fact, I interviewed eBay leadership before its writing.)

        Here is the link and the coupon:

        https://www.crseller.com/product-page/eBay-Selling-Rules-Guide-Status-Assessment

        Coupon Code: MK-HET-50-OFF

        I only see arguing for that shipping can’t take place within 2 hours of the customer order as follows:

        You telling me you can’t, or don’t want to.
        You telling me that serving the customer in the best manner is off the table with you.

        A seller who ships fast will garner greater customer trust and positive sentiment. This has a ripple effect, as does sub-best practices. If you can’t see that, than you are too stuck in your paradigm of being right/ someone is wrong. (And whom you agree/ disagree with. )

        Your second point about eBay messages, here you agree with me.

        Yet you use this point defame my article and the helpfulness I am offering. Weird.

        Newsflash, eBay is DIY so everything is common sense. (Like a customer receiving fast shipping confirmation.)

        Common sense to some, as you prove is not common sense to others.

        Many eBay business I have consulted for on-site in Brooklyn do over $1mm per month revenue.

        This translates to a full-time picker and shipper. The orders come in and shipped within minutes of the order.

        That’s what I know as best practice. No one is faulting you for being small and ‘batching’ you time. (And there are greater heights to achieve.)

        No one I know would rely on your advice to increase time-to-ship.

        VeRO:

        Your account sustains a blight with every VeRO. And a second, more severe blight for ignoring. Not closing the listing immediately harms you more than the VeRO. As it eBay considers this ignoring the VeRO.

        Good job.

        You can agree with that or not. But it’s true.

        It’s on the back-end of your account. It’s not on your seller metrics.

        It will be quite annoying for me if you say anything but ‘thank you’ for letting you know this.

        Your RO’s have never replied, and yet many RO’s do reply. They are seeking your compliance with something they feel you overlooked. It’s their say, not yours. Ignore and be right to your own peril. *Document and submit to eBay.

        *Note, if you are not an MSO client (anchor or enterprise store owner,) you do not have access to document and submit. (You can at least reply to the VeRO with an update.) Any serious seller knows that these subscriptions/ MSO are quite valuable.

        I sir, am a professional and your words:

        “…but there is no basis for much of your “advice” and you appear to be guessing rather than offering anything practical, and giving a reason why you have reached your conclusions and with all due respect, offering no advice is better than offering poor advice that you cannot quantity.”

        Fall square on you.

        1. Yes I’m aware that you numbered your points in a very clear manner and I noted and replied to each one individually. Just because you made your point clear does not necessarily mean it is correct. Having eBay experience since 1999 doesn’t necessarily mean anything – I too have been selling on eBay since 1999 and have helped many others as well as got accounts reinstated. I don’t profess to be a professional, I guess you would probably say I was just lucky.

          For the record, in my opinion using another forum to tout for business is not what I or many other people in business consider to be how a professional behaves, and in fact most forums don’t even allow it.

          You also don’t appear to have read many of my points properly, which again in my opinion is not the behaviour of a professional.

          It’s not fun or useful for me to go tit-for-tat with you either, but your condescending comment “Wow” at the fact that I stated it is not necessary for sellers to provide tracking details is without foundation and eBay’s system clearly allows for items to be sent without tracking details.

          I am a top rated seller with 100% feedback on three accounts and have not added tracking details for years, so if you think it’s not necessary then you should say why, otherwise your comment has no meaning. Incidentally I am fully aware that eBay places many notes on one’s account. I’m not a “numpty newbie”. I’m not a private “ebay seller”, I run a professional business too.

          Second point, “eBay is DIY so everything is common sense”. In that case there’s no point anybody offering any advice because if people don’t have any common sense they’re wasting their time anyway.

          As for your point about shipping, I’m NOT telling you I can’t, or don’t want to and I’m NOT telling you that serving the customer in the best manner is off the table with you. That’s just your interpretation, or twist, on it. I’m simply pointing out that it’s not absolutely necessary. Where does this “two hour” figure come from? During what times, office hours? Weekends? 24 hours/365 days a year? Why not one hour, or three? Why would a customer care as long as their item was shipped the same day? You have given NO REASON for your figures. Well I’ll give you reasons to quantify mine.

          1. I offer three services, Free Economy, 1st Class and Next Day.
          OVER 99% of all customers on all three accounts opt for Free Economy, and my metrics bear out that customers are happy with the service I provide.

          2. I also clearly state that items are shipped same working day if purchased by 2 p.m. and next working day if later than that. I have NEVER, EVER IN 19 YEARS ON EBAY HAD ONE COMPLAINT FOR “LATE” SHIPPING. So yes, I believe your “two hour” figure is nonsense and I believe my metrics, and those of other top sellers, prove it while you have seemingly plucked out this figure from thin air and given no specific reason for it.

          As for “being small”, you’re being insulting and jumping to conclusions, again not the actions of any professional that I know. I also did not at any point suggest increasing time-to-ship, yet again that’s you not reading my comments properly and again that’s unprofessional. I simply pointed out that there’s no need or point putting yourself or your team under any undue stress, and I defy anybody to tell me that’s not good advice.

          Third point on VeRO, you seem to have completely disregarded what I said, which was that eBay automatically close listings reported under the VeRO rules so there’s no need to tell people to close them, but even if that was not the case, again it’s just common sense. If a violation is reported and you carry on trying to sell it then you deserve to be suspended, and if it helps get rid of some of the amateurs on eBay who do not know how to run an eBay business properly I’m all for their suspension. They don’t deserve any help, but then I’m not trying to make a profit out of helping people.

          But the point here is there is no listing to close a listing reported under VeRO as eBay will have already closed it, so the “advice” is meaningless and pointless.

          Many RO’s do NOT reply, some may do but many do not, and you can search forums all over the internet that will tell you that many others have experienced the same thing. I’ve even got eBay to agree to allow me to relist where the so-called rights owner has not responded, it’s actually not that difficult to do. That’s simple advice based on experience.

          It’s not “critical” to have an Anchor or Enterprise account (and it’s poor advice for smaller sellers anyway who are the ones more likely to be affected by VeRO as they’re the ones who are not as clued up on the rules of selling branded goods as a more experienced, professional seller would be. My point here is those sellers are not likely to have the sales volume that Anchor or Enterprise requires for it to be cost effective. It may be useful to have easier access to help from eBay but it’s absolutely not critical, eBay staff will work with you to help you resolve any issues. Or maybe it’s just me they help and I’ve been lucky?

          Sorry, I mean you no personal criticism but I maintain that much of your advice has no foundation, you have not been able to give solid reasons for the points you made and the information you have posted is not necessarily helpful, and it’s my belief that you’re using the forum for no other reason than to try to sell your service. I hope that the way I have addressed those points explains why I believe that, that’s all I am trying to say.

          1. WebRetailer invites service providers to contribute content. It is understood this contributes traffic to the providers business.

            The article is about why suspensions happen and what to do if you receive one.

            This is CRSellers area of expertise.

            As such, it’s for people who are concerned about avoiding suspension or advice what to do if it happens.

            It’s probably not a valuable article for anyone who is not concerned or have not received one.

            CRSeller is the only provider offering eBay appeals.

            As such it is a unique value contribution to the world.

            We understand there are knowledge discrepancies in the matter of being aware of eBays methods and reasons.

            eBay, issues suspensions to sellers who drew the suspension upon themselves on purpose, by accident, or as a victim of fraud.

            CRSeller appeals the suspension by liaising with the suspended seller and eBay. We seek to communicate the sellers past and proposed future actions in a manner whereby eBay is agreeable to a reinstatement. Our strength, is taking in to account and addressing eBays perspective and reason(s) for the suspension. 100% of time there is a discrepancy between the sellers awareness of why they drew the suspension and eBay’s. CRSeller’s success deals with managing that discrepancy with deft and compassion.

            We wish all sellers the best of luck managing successful eBay businesses.

    1. You have obviously never had reason to contact eBay about VERO. EBay refers you to the rights holder no matter the situation. They do not (and have no interest in) settle these disputes. It is between you and the rights holder. I would not recommend an Anchor or Enterprise store. I have had an anchor store and it provides no additional benefits at this point. Faster contact to eBay doesn’t fix the issues – just faster contact. In any case, I work to not have to contact eBay. The only reason I contact eBay is for feedback issues.

      1. 100% it’s between you and rights holder. Rights holders are not as impossible to speak to as commenters are saying. And it is critical that the listing is taken down and your contact in MSO is notified of all the step you took to resolve along with RO compliance or their being out of communication. Anchor or Enterprise is critical to establish your partnership with eBay MSO. Jack, feel free to order an assessment on your account. Then I can tell you more about how eBay sees you at present.

        1. Dude, you just contradicted yourself. You said “also for VeRO and all issues where you need to work with eBay – for this reason I recommend an Anchor or Enterprise store.” Ebay doesn’t care to get involved. You could be selling a potato and a carrot manufacturer can have you taken down. I haven’t had a VERO in years but when I did, as others have said, they either don’t bother to reply or give you b.s. answer.

          I am sorry, but I wouldn’t have you do an assessment on my account. I’m the highest I can get (except for things like “diamond”) for my revenue level. I’ve been selling on eBay since 1998, probably when you were in grade school.

          1. Jack Phillips,

            I am a professional services provider in the eBay space and you are taking ‘pot shots’ at me.

            You seem to be on a “witch hunt” and happy to find what you seek.

            I am not seeking to discredit you as a seller.

            You have a depth of experience, whereas as a service provider I have a breadth of experience. Would that be fair to say?

            You are negative toward VeRO and premium store membership. I got it.

            My experience flies in the face of yours. I got it.

            In 1998 I was 26 years old and designing interior for Ford’s parts making group at the time, Visteon. In 1999 I sold my first items.

            Best of luck in all you do.

          1. Thanks for acknowledging the large part met with your approval.

            To be clear, the article is to help inform a seller what to do if suspended, and shine a light why if you were.

            There was also practical advice how to avoid suspensions. Either in-between the lines or in an overt manner.

            This included best practices and there were no contradictions at any point. I concede that the ‘flow’ of communications may have indicated contradiction.

            Here is the truth about what everyone should do, who can in a reasonable manner.

            1. Issue tracking within 2 hours.
            2. Pay attention to eBay-issued messages.
            3. Close VeRO violation listings immediately.
            4. Contact RO immediately and get the solution.
            5. Apply the RO’s solution, and confirm your compliance with the RO.
            5. Document the solution and the RO’s acceptance.
            6. Submit the solution and acceptance to eBay.
            7. Then, re-list

            Also advised is become an Anchor or enterprise seller to access the MSO team.

            MSO can guide your VeRO related concerns in the absence of RO response. (MSO can help you determine to how re-list or not.) And MSO can receive your documented communications and listing changes with the RO. (In the event of alleged chronic RO ‘spamming.’)

            You must work out VeRO with the RO, not eBay.

            My business, CRSeller offer eBay appeals and assessments of suspended or active accounts. Also, limits increases, daily deals readiness, and a marketing-pro toolbox. Also for a limited time, 2 months of free Anchor or Enterprise store.

          2. Sorry Tuvyah, but I agree with Jack here.

            For one thing you say you are a “services provider”, which puts you at a disadvantage straight away when offering advice about selling on eBay because eBay is primarily a sales environment. I have a lot of experience in both sectors, and there is a vast difference between the way sales and services are operated from a vendor’s point of view.

            Several of your points are nonsense.
            1. Issue tracking within 2 hours: Why? There is no need or requirement to issue tracking details at all, mostly because not all services are tracked or require a tracked service (a very low value item where tracked postage would cost more than the value of the item for example), so as I pointed out below eBay can not and will not penalise you if you don’t enter any tracking details at all.

            Furthermore, 2 hours is unrealistic. Some service don’t issue you with tracking details until you have sent the item and they have sorted them, in which case you won’t have those details until they return with the docket the next day. Within 2 hours during the working day is more reasonable but the narrower you make the margins the more pressure you place on yourself and buyers expect more and more. It’s not necessary.

            2. Pay attention to eBay-issued messages.
            Obviously. Much of the information in the article is basic common sense which, if you’re not doing anyway you’re really capable of running a business. Nobody should need to be taught basics like that.

            3. Close VeRO violation listings immediately.
            Irrelevant. Ebay close them anyway.

            4. Contact RO immediately and get the solution.
            Pretty much pointless as, as most people have said, they never reply.

            5. Apply the RO’s solution, and confirm your compliance with the RO.
            See 4.

            5. Document the solution and the RO’s acceptance.
            See 4.

            6. Submit the solution and acceptance to eBay.
            See 4.

            7. Then, re-list
            Relisting the item in a different way, leaving out any brand names is generally a better option and is generally acceptable if it’s the brand name that is causing the problem, as seems to be the case in most instances. Post your listing and call ebay immediately to discuss whether the new listing is acceptable and ask them to send you a message confirming it. Generally, to be honest they won’t have a clue anyway but if you’ve asked them first and then get hit later they won’t hold it against you as they have given you permission to relist. I’ve done this with almost no changes to the listing and nothing more than a slight tweak to the title and had no problems.

            I’m sure people appreciate you’re trying to help Tuvyah, but there is no basis for much of your “advice” and you appear to be guessing rather than offering anything practical, and giving a reason why you have reached your conclusions and with all due respect, offering no advice is better than offering poor advice that you cannot quantity.

  5. “Late tracking number upload or validation”

    Sorry but I have to take issue with that. We NEVER post tracking details, for two reasons.

    Firstly, it is technically still possible with some carriers for somebody to take those details, have their parcel rerouted then claim that they have not received it (at the original address). The tracking will show the item was delivered to a different address but will not likely show the alternate address was requested by the buyer, so as far as eBay is concerned the item wasn’t delivered and you’ll lose your case.

    This is VERY serious because it also gives you a defect for “Case closed without seller resolution”, and only a very small number of cases (I think ebay allow you a paltry 0.3%) will put your account Below Standard, which if nothing else will decimate your sales.

    Secondly, if your item is delivered late then it will automatically register as a late delivery defect on ebay if you have entered the tracking number. This happens even if the carrier couldn’t deliver and left a card, for the buyer to arrange redelivery. That won’t show on the system, all that’s recorded is the delivery date which will (wrongly) show delivery was “late”.

    For those reasons, and the fact that I don’t believe it’s a fair system (it’s not the seller’s fault even if the item is genuinely delivered late, but ebay perceive this as late dispatch) we have no intention whatsoever of posting tracking details. In reality very few people actually ask for them.

    In fact adding the tracking details might actually lead to people claiming early when they can see them, as it keeps the issue of delivery in mind. When they can’t see any details they’re much less likely to have it in mind which will buy you some time if there is a problem as they will probably report a missing o late item later than they would have done if they can see the tracking details.

    The whole point of tracking is to allow the seller to see if an item has been delivered and provide a reference point for the item if they need to contact the carrier for any reason, so if you can get away with not posting tracking details please consider the above and don’t do it. I do not believe for one moment that not doing so has any negative effect on your account whatsoever.

  6. Just a reminder to everyone: please don’t make the discussion personal. Discussing, arguing and disagreeing over the points in the post is absolutely OK.

    Criticizing individuals and their motivations, and making negative personal comments is not OK.

    In summary, these comments should be about content, not people.

    One comment submitted has not been approved, and another has been edited for this reason.

  7. Hi guys.

    I’m only back here because of a change to eBay rules that is relevant to tracking. As I previously stated, you are not penalised in any way if you choose not to provide the tracking details. That is a factual statement and eBay will verify that if you’re unsure. It doesn’t count against your eBay metrics (even the ones you don’t see) in any way.

    HOWEVER…

    A new UK rule change states that in the event of a claim, if you have not uploaded valid tracking details before the claim is opened it will not be accepted later. Therefore what that effectively means is that you will lose the claim because you hadn’t uploaded tracking details in time.

    Now since the US usually precedes the UK with rule changes I’m guessing that rule has already been in place on the US eBay site for a some time the thread author is confusing that rule with a requirement for having to upload tracking details all the time, which as I said you don’t have to.

    I’m not trying to undermine anybody here or reopen old rules, if you’re unsure who is correct just check with eBay. However I have posted this because I think it’s important that people are aware of and understand the new rule change.

    It’s worth pointing out that if you get a fake Item Not Received claim and you have tracking details to prove it was delivered, you can take the buyer to small claims court in the UK. It’s relatively cheap and easy, and you can add the cost to your claim but you must follow legal procedures, which involves invoicing the buyer and making him aware what will happen if he doesn’t pay otherwise your claim will be thrown out. But don’t be afraid of using the court system when eBay get it wrong and refund the buyer, as it can be very effective.

    One other point regarding VeRO, which came about after I was discussing a similar issue with a Trading Standards officer. If your listing has been pulled for copyright issues for using the manufacturers title in the title for example, it is NOT in breach of the rules. Why? Because trade rules state that retailers are allowed to use the brand name of the goods to sell them. Otherwise, think about it, nobody would be allowed to list anything or show any brand name so it makes sense. So if you have been VeRO’d for that reason – not that they ever give you a specific reason – it’s worth appealing. I’ll try to get more details on that.

    1. Thanks for the updates Mark.

      From an emotional perspective, a customer is happy to receive order confirmation, shipping and tracking updates as fast as possible and with relevance. It builds and fosters great confidence.

      Two items both shipped first class, both delivered next day from local sellers. One seller updated the customer throughout the process – and this is why the customer left their apartment to go to their lobby to pick up the parcel. While with the doorman discussing todays parcel arrival, the customer is presented with 2 parcels. one from the other seller. the parcel from the updating seller is prettier, ether the color or design or logo, or less carrier scuffs. the parcel from the non-updating seller is scuffed and dirty looking.

      stop right there and freeze the frame.

      zoom into the customers eyes.

      how do they feel about each package before opening it?

      let’s continue along… the updating seller with the pretty parcel – the item is broken or defective, maybe the paint or an edge is chipped. by the time they open their email there is already an email waiting for them begging to be told how the item arrived.

      the parcel from the non-updating seller is opened. the item is functional, as-described and without blemish. it’s just slightly the wrong color. or it feels a little light. a little cheap.

      bear in mind, both items were less than $10.

      YOU KNOW

      the updating seller will be told “everything was great thanks. you know what there is a little chip, but really it’s fine. thank you so much, and thank you for your care. have a great day”

      the non-updating seller will be told nothing. an auto-return process will be initiated.

      a few days later they will be hounded by customer service offering another cheap item or cash or a credit.

      etc.

      sound familiar?

      which seller wins?

      which customer wins?

      how does each seller feel about their customer before, during and after the fulfillment?

      ebay is a marketplace. the goal of the marketplace is to be transparent. such that the buyer and seller can engage in a healthy exchange-relationship.

      updating tracking fast makes a difference whether it is a rule or not.

      1. So you finally accept that it’s not actually an eBay rule to add tracking then?

        Look, it’s an interesting little tale but that’s all it is. I get the forming a positive relation with the customer bit, that’s why I’ve been successful in retail for around 30 years, long before eBay came along. But this “information” you’re coming up with doesn’t seem to be based on anything solid. Have you surveyed customers? Do you have tangible results? There are thousands of would-be experts offering “must do” advice out there which doesn’t appear to have any solid foundation and with all due respect this seems to fit into that category.

        First of all I would have to say that if one parcel looks the part and the other one looks scruffy and battered then obviously the nicer looking parcel is going to win over the buyer, as long as the contents are good but that has got nothing to do with tracking. What if the scruffy parcel has tracking and the other one doesn’t? If you’re going to compare the two based on whether tracking is important or not then you need to compare the two in an identical way, i.e. one with tracking, one without but in all other ways identical.

        This is our reality, based on my own experience and that of many other sellers who are part of a small private ‘closed’ forum that I’m a member of, including a couple who have seven-figure turnovers (and I’m talking UK pounds, not dollars). My point here is we all pretty much agree on what I’m about to write.

        In 2018 THE number one priority for buyers is price. Sure, there are a minority that go for the best they can buy regardless of price, but most people buy based on the lowest price.

        Let’s take your example from a UK perspective. $10 is around £7.70 right now. So out of your £7.70 sale you have to pay eBay and Paypal fees, postage and packing, and of course the cost of the item plus whatever else you need to factor in to cover your overall business costs. Then of course you aim to make a profit or there’s no point.

        In the UK, if your item is more than an inch thick it will cost you £3.90 to send it tracked via Royal Mail. That’s the cheapest price*, unless you’re an established business sending hundreds of items a week where there are various trade discounts and schemes available, but I’m assuming your post is intended at newer sellers as established ones will generally know and understand, and be practising “best practice” techniques to have got where they are now.

        * Note: You can use Hermes for around £1 less but their service is awful and they “lose” a lot of parcels so don’t go there.

        So out of your £7.70 you’ve now spent £3.90 to send the item tracked, and you haven’t taken the cost of the item or any fees or taxes out of it yet. So what you have to ask yourself is can I really afford to pay the extra £1.10 fee to send it tracked? Incidentally it’s worth mentioning that Royal Mail hike prices in or around April every year over the rate of inflation and a second price rise is planned for October this year.

        OK, I get it’s just an example and the figures are going to be different for the US but the fact remains that you’re going to pay extra for tracking.

        Here’s the reality then.

        1. As I said most buyers are interested in price. They won’t care if it’s tracked or not. How do I know? Because out of thousands of items sent every year, on average just 2, yes TWO people ask us for tracking details and even then it’s usually only when an item has been delayed.

        So the thing to consider is are you likely to get a lot of claims for items not received if you don’t use a tracked service, and if so will those claims outweigh the savings made by not sending tracked? Unlikely for small items.

        2. In the event of a problem a buyer will open a return claim. Why? Because they now KNOW that with this absurd “Managed Returns” debacle that eBay have introduced they can get free returns just by claiming there is something wrong with the item, even if there isn’t.

        I’ll tell you now, they won’t give a toss how well it is packed (you’ll have to go some to find better packing than ours) and they won’t care whether it’s faulty or not, or whether they have tracking details or not, if they don’t want it they’ll return it and make a false claim that it was faulty.

        I know this because we filed a complaint with eBay earlier this year about the level of abuse by customers of the so-called Managed Returns system – Over a one year period OVER 94% of returned items that the buyer had claimed faulty had nothing wrong with them, they simply claimed they were faulty just to get a “free” return.

        As for the genuine ones, they also know they can get a free return for a faulty or damaged item so they will also file a claim. They have no reason not to. Some may accept it and say nothing, I don’t know because we check everything we send and as I said our packing is second to none so damaged items are virtually non existent. Prior to eBay introducing their stupid returns scheme a buyer would contact us if they had a problem and in the vast majority of cases we could sort it out easily and amicably. Now all we get is “Buyer wants to return the item for a refund”. That is solely down to eBay’s system. Again, I know this because it doesn’t happen with website orders. If we have a problem with a website order they simply contact us and we resolve it, as we used to do on eBay.

        Generally, people don’t read these things, the emails and notifications. We all know that. They don’t even read descriptions properly. For example, our return address is on every email, on the front and back of the packaging, on the packing slip/invoice, on the Paypal transaction record and of course on eBay but practically every single person who asks for a return – even those using the Managed Returns system – ask us for our return address. They simply do not read the information given to them and that includes tracking details.

        3. Offering tracking details is open season for scammers. It’s VERY easy to use the details to scam a seller (I’m obviously not going to say how here) but it’s the main reason we won’t issue tracking details, and most other established, “clued-up” sellers I know won’t for the same reason.

        It’s also the reason why we’re all complaining about eBay’s recent rule change, which briefly is that in the event of a claim by a buyer for non-receipt eBay will not accept tracking details unless they were uploaded prior to the claim being filed.

        As such there is now a stronger case for uploading tracking details on eBay, but even so, claims for non-receipt for tracked items are rare unless they genuinely haven’t arrived, in which case you will have a valid claim against the carrier even if you lose the claim on eBay. In such a case it won’t matter whether you have uploaded tracking or not as you’ll have to refund the buyer in any event if the tracking confirms the buyer has not received his item.

        But the bottom line is most people don’t care whether you include tracking details or not. If you sell something that might gain repeat business then yes, every little thing you do might help but again, most people look for the cheapest and customer loyalty isn’t what it was years ago and doesn’t bring in that much extra business. This may vary according to what you’re selling but in my experience it isn’t worth spending time and effort on in most cases. And neither is adding tracking. There is simply no tangible, proven benefit.

  8. Hi I came across your article. Very informative.
    I have a question not sure if i am asking it in the right place but here goes. I’ve never had an account on eBay. So I’ve never bought or sold anything on the site. I opened a brand new ebay account. Nothing bought or sold with it. I want to start reselling when my son goes to preschool. The account is 2 months old. So I am preparing to start my selling journey & I got an email stating that eBay indefinitely suspended my account.
    I called and they will not tell me why & basically sell some where else. So I’m just lost now. Any suggestions would be great. Do you think waiting a year and calling and asking for an account would work? Thank you -Erin

  9. Hi Erin.

    From my experience, it’s hard to say what happened here. eBay could have related your account to a suspended account. Via your internet connection, or your computer your account information.

    You should do all you can to get the account opened and not wait a year.

  10. Well we’ll have to agree to differ then because we and many other sellers do not upload tracking and have never been “pulled” for not doing so by eBay.

    Not only that eBay have categorically stated that uploading tracking does NOT count against your account in any way whatsoever. The only exception to this is when you are required to provide tracking in the event of a claim.

    That rule has recently changed as I stated in my last post, the change being that if you have not uploaded tracking before a claim is opened it won’t be considered. It’s irrelevant anyway as, if the item is missing you’ll need to refund the buyer anyway and if he has received it then he is highly unlikely to place a claim. It happens, but rarely.

    As for buyers, I and my colleagues stand by what I said – most people are not interested and that is borne out by the fact that few people bother to ask for it. Despite all this we’re a Top Rated Seller with 100% feedback for over 2 years now, despite trading in what eBay admit is the most difficult category on eBay.

    It’s a common theme amongst many self-declared “experts” that they insist that what they are writing is correct but are never able to qualify it. If you can prove your point then do so; if not then I suggest it’s not right and proper to mislead people in this way, because my experience over many years does not back up your theories.

    I’ve no more to say on the matter because you have obviously made your mind up so this conversation is completely pointless but thanks for your input, but I’ll stick to what is tried and tested and has worked for me for many years.

  11. Sellers need to upload tracking info on a sold item either the day of the sale or on the next day to be top rated.

    Not uploading tracking in a timely manner, or inconsistently can lead to a suspension.

    Anyone failing to upload tracking for whatever reason is putting their account in jeopardy.

    1. Sorry but I have followed this thread with interest and I have to disagree on a few points here. Our business has been active on eBay since 2004 and we have never shared Tracking information with anybody, except as the writer above says, in the event of a claim. I have never heard of anybody being suspended for not providing Tracking and to be honest I think you have got it wrong. I also agree with Jacks comments earlier on Vero, that the so-called rights owners never reply.

  12. Sorry, are you saying I’m lying? We don’t share Tracking info. Never have done in 14 years. Period.

    I have NEVER heard of anybody being suspended for not uploading Tracking. Period.

    Can you point me to where on eBay it says its necessary/compulsory?

  13. Uploading tracking is a best practice that should not be ignored. The benefits far exceed any drawbacks. Drawbacks can ripple-effect to quite bad. Including suspension. The links above highlight the importance of tracking. Tracking is important no matter how many years a seller was successful and not suspended. I never had a client ONLY suspended for tracking. Yet most suspensions also include as a reason, failure to upload tracking. “Failure to upload tracking is certainly coded on everyone’s accounts who do not use tracking.” It’s a fact. Again, there are consequences to this fact. For example, a handful of sellers on this blog grandstanding for that tracking doesn’t matter. This forces me to only say yes it does. Because it does.

  14. You keep on saying this but can’t, or won’t prove it. I on the other hand have contacted eBay directly and asked them, and they have categorically stated that you can not and will not be suspended for not unloading tracking.

    Additionally, common sense dictates that if it was a rule that was so important that it would lead to a suspension then it would say so on the site. If a rule exists then you have to publish it or it becomes difficult to justifiably enforce it.

    You’ve admitted yourself that you have never had a client that has been suspended from tracking (but then according to your website you’ve only been operating for a few months), so It seems perfectly obvious to me that if they were suspended it was for something else.

    I’m simply asking a question Tuvyah, if you believe it’s true then prove it. If you can’t then I suggest to anybody reading this that if you are unsure, simply contact eBay and ask them. If you then have it in writing from them that it is not compulsory to upload tracking they’re going to find it very difficult to suspend you for it.

    1. Said another way, based on the above quotes:

      Failing to upload tracking can remove valuable protection you need as a seller.

      You and your buyer loose a lot when you fail to upload tracking.

      Drawbacks to not uploading tracking include:

      *Reduced buyer experience and confidence.

      *Hindered feedback and DSR and possible disqualification for automatic five-star shipping time ratings.

      *Worse efficiency. Sellers who fail to upload tracking information spend more answering shipping questions from buyers.

      *Less protection. Failing to upload tracking information can cause important documentation that protects sellers during dispute resolution to not exist.

      *Worse metrics. Failing to upload tracking can cause you to miss your on-time shipping metric and decrease tracking metrics, which helps negate your chances of being a Top Rated Seller.”

      “Failure to upload tracking can increase “item not received” claims”

      etc.

    2. See the new comment below, prior to my ‘reply’ to this comment. Note the timestamps to not read out of order.

  15. In my September 5th post, the admin removed the links that I referenced. They are all to eBay support pages about tracking. Anyone can research the importance of tracking themselves.

    That said, I have culled more than a handful of quotes below from eBay. My intent is to help anyone who comes across these comments learn the truth about tracking.

    As I said, most suspensions also include as a reason, “failure to upload tracking.”

    And eBay knows who fails to upload tracking.

    Like you for example.

    If you receive a suspension someday, we will need to address this in your plan of action.

    Meaning, we will need to state your commitment to uploading tracking.

    I do not appreciate the box you are attempting to paint me into.

    Uploading/ updating tracking is best practice, the lack of which can lead to a suspension. I don’t have to prove that to you. The buck stops with me. Whatever you heard on the phone with eBay is wonderful. Yet it’s not relevant when it comes to managing a basic rule of ecommerce.

    It’s simple, you pigeonholed the eBay agent into saying what you want to hear.

    NOWHERE is it regarded as healthy to operate an ecommerce business without tracking.

    I understand that you (and others,) don’t use tracking and you’ve never received a suspension.

    Congratulations to you all and yet the world is not going in your direction. It’s going in mine and eBays. As you will see below their commitment to tracking.

    In the real world, your behavior is not ideal.

    Before my site, I was only by word-of-mouth. For the most part I still am. I’m not heckling you as a seller, I would appreciate you not heckling me as a service provider.

    Following are quotes from eBay:

    “Upload tracking information to protect yourself”

    “You and your buyer both gain a lot when you upload your item’s tracking info—every time”

    “Benefits of uploading tracking information include:

    *Improved buyer experience and confidence. Buyers can more easily determine when their item will arrive, and you fulfill their expectation of an online business.

    *Improved feedback and Detailed Seller Rating (DSR). Buyers are more satisfied and tend to leave higher DSRs when they can track their purchases. Uploading tracking also helps qualify you for automatic five-star shipping-time ratings.

    *Better efficiency. Sellers who upload tracking information spend less time answering shipping questions from buyers.

    *Better protection. Uploading tracking information can provide important documentation to protect sellers during dispute resolution.

    *Better metrics. Uploading tracking info helps you meet your on-time shipping metric and improve tracking metrics, which helps qualify you as a Top Rated Seller.”

    “Upload tracking to avoid “item not received” claims”

    “Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an “item not received” claim. eBay will not protect you from a claim if you send the tracking number to the buyer via email.”

    “Why do sellers love eBay labels? …Tracking is uploaded automatically and sent to your buyer.”

    “To give you more flexibility to use the labels platform of your choice, we are also removing one of the existing requirements. Starting March 2018, you will no longer be required to use eBay shipping labels to participate in the eBay Guaranteed Delivery handling time option. However, you will be required to upload on-time validated tracking for at least 95% of your transactions to remain in the program.”

    “This summer, purchasing and printing labels on eBay will become even easier and more intuitive. We’re updating the eBay shipping labels experience by adding powerful new features that will help you make informed shipping choices quickly and easily. New features will include estimated delivery dates based on shipping service and easy shipping service and pricing comparisons. We will continue to provide you with substantial discounts on shipping services and automatically update tracking for your buyer.”

    “Protection when shipping within your stated time: If a buyer claims that they did not receive an item, the related eBay Money Back Guarantee case will be found in your favor if you shipped within your stated handling time and provided tracking information (with signature confirmation for transactions of $750 or more) before the case was escalated to eBay.”

    “To be protected, the tracking information will need to show proof of delivery from a shipping company that clearly displays the delivery status of the item as “delivered,” the date of delivery (which reflects that you shipped within your stated handling time), and the recipient’s address.”

    “Satisfy your buyers by …Uploading tracking information. Orders with missing or invalid tracking information are more likely to have “Item not received” requests. Tracking information allows both you and your buyers see orders every step of the way, and it also gives you greater protection. eBay labels uploads tracking automatically. Some shipping services don’t add or integrate tracking at all, and manually uploading tracking can lead to errors.”

    “Build trust with your buyers by always keeping them informed. When you upload your item’s tracking information, your buyer can stay up-to-date on the whereabouts of their order. Buyers feel more confident and at ease when they can keep an eye on where their package is or its estimated arrival.”

    “The tracking requirement to qualify for Top Rated Seller status will increase from 90% to 95% on June 20, 2017. Top Rated Sellers will be required to upload valid shipment tracking within your promised handling time for at least 95% of your transactions with US buyers in the last 3 months.”

    “Without tracking information, eBay can’t protect you because we won’t be able to confirm your item was delivered. Tracking also benefits buyers by enabling them to track the status of their deliveries. We will also update the eBay Money Back Guarantee policy with the new guidelines.”

    “When you upload tracking information you provide your buyer with more confidence that their item will reach them, as well as a better buying experience overall. You’re also protecting yourself in case your buyer doesn’t receive the item and opens an eBay Money Back Guarantee request.”

    1. Look, I am not your enemy, I am not trying to undermine you and I have not pigeonholed anybody into anything. I have one simple belief, that you do NOT need to upload tracking and that failing to do so will NOT lead to a suspension. Other factors might, but not tracking.

      Consider that while you sit there stating you are a professional while claiming that you don’t have to prove anything, I have gone out of my way to clarify what I believe by contacting eBay and asking them directly, “Is it possible to be suspended for not uploading tracking details on a regular basis?” The answer I got was “No, absolutely not”, before going on to tell me it’s a good idea to do so because it helps in the event of a claim etc. etc. etc.; which we all know about.

      Quite simply, I’m angry that you trying to undermine me, and are giving people advice which you cannot prove, and that I believe is wrong and have seen nothing to change that as you can not or will not provide anything.

      This isn’t about whether I believe you or not, if you are claiming something as important as this that can get you suspended then is it not unreasonable to ask for some sort of evidence?

      I find it insulting that you keep insisting I’m wrong but refuse to provide any proof, and to suggest that I “pigeonholed the eBay agent into saying what you want to hear” is disgraceful. If there is such a rule then I, and everybody else, need to know about it. This is not a game.

      All of the reasons for uploading tracking are easily searchable on eBay, I’ve already mentioned some of them previously but as I said then, not a single one mentions anything about suspension. I’m not debating whether it’s best practice or not – If you want to believe it is then fine, but my 8 year old 100% feedback Top Rated Seller account would suggest otherwise. As far as I’m concerned it doesn’t make any difference to your sales or customer perception in my experience, but as I say, if you prefer to believe otherwise that’s fine. There’s no real proof either way, it’s a matter of opinion and choice.

      That’s not the point. The question here is whether you can be suspended for not uploading tracking, either as part of another reason (a point you have recently decided to introduce) or not. I do not believe you can and after all this time, all this debate, you have still not been able to show anything that proves otherwise. Why do you consider it to be so unreasonable to ask for confirmation of such an important statement? I just find your behaviour odd. Most people would go out of their way to prove their point, not insult their counterpart for trying to do the same.

      1. I am not going to state anything other than what I have.

        I don’t even like have to restate or refine it.

        No, I feel no burden of proof.

        (Nor do I consider your phone call to eBay, or lack of clear descriptions on eBay how suspensions happen as acceptable proof.)

        Also, until anyone here can go visit your site or LinkedIn for example, you remain an unnacecptable witness as far as your testimony is concerned.

        (Yet I am not insulting you, nor am I asking for anything from you.)

        I value your contribution to the main post.

        It only allows me to offer a very simple counterpoint, as follows:

        Failure to upload tracking is a bad idea. I can not recommend it. It is dangerous and can lead to a suspended account.

        Dear commentor, you are welcome to contribute to the theme and spirit of the main post.

        Would you like to list any reasons you know about that can increase the chance of suspension?

        Or list any preventative-measures a seller can take to avoid a suspension?

        I am sure future readers would appreciate this.

        1. You’re not going to state anything other than what you have because you have nothing. I’m sorry, but whether you choose to accept it or not by simply continuing to make the claim with nothing to back it up you’re not doing yourself any favours.

          As far as I am concerned you also “remain an unacceptable witness”. The facts are that you can not or will not prove your point, and in my honest opinion and experience, and that of others (not just on this thread but anywhere you care to look) there is NO evidence anywhere that you can be suspended for not uploading tracking. Nothing can be gained from visiting your site either, but the point is I’m not the one trying to offer advice.

          Do you not understand why that is? It’s simply because it isn’t true. Nobody knows anybody it has happened to, nobody can find any rule or guidance stating that you are correct and there is no mention of it ANYWHERE on either the UK or US site.

          So I’m sorry but if you expect people to trust your judgement you’ll have to do better than that, because I don’t know too many people who will accept the word of somebody who cannot or will not prove his point and there appears to exist no evidence to be found anywhere to back it up.

          I don’t care whether you want to prove it or not, it makes no difference to me whatsoever. You’re the one who wants people to accept what you’re saying and from what I have seen all you seem to want to do is argue with and contradict anybody who posts while failing to confirm your argument.

          I remain 100% certain, based on years of experience, that you can NOT be suspended for failing to upload tracking either on it’s own or as part of another reason and if you continue to counter that with no justification other than the fact that you say so, you’re not offering a very convincing argument.

          I therefore maintain my original advice is correct, that if anybody is unsure they should ask ebay directly, not just accept random advice from somebody just because they claim otherwise.

          1. To all future readers:

            I urge sellers to upload tracking.

            Failure to upload tracking is a poor business practice that can lead to suspension.

            Disclosure: I am not a seller but rather I work with sellers who are suspended to generate an appeal to eBay for reinstatement.

            After significant experience with suspended accounts – and eBay seller managers, who were even interviewed for the purpose of this article – I can say with certainty that many negative actions against sellers are rooted in failing to supply tracking.

            As well, this is confirmed countless times in seller support documentation that I have excerpted and quoted above in the comments and replies to comments.

            Yet let’s not only focus on this reason. Let’s look at the big picture…

            Single severe-event issues, or combined ‘lightweight’ issues can both lead to suspension.

            One thing is clear beyond doubt…

            Suspended sellers find comments by eBay support to be inconsistent and opaque.

            (Often there is dissonance between what the seller and eBay consider severe or light.)

            This leads many sellers to be frustrated and end up leaving eBay or purchasing stealth accounts rather than deal with the issues head on.

            Dealing with issues head-on does not guarantee a reinstatement.

            Not dealing with the issues often leads to missed opportunity and more perplexing suspended accounts.

            An unsuspended seller claiming to know anything about suspensions is ludicrous.

            Do not trust any seller or eBay advisor who is actively promoting not uploading tracking.

            This may be a real seller sharing their real experience.

            Yet this is not safe advice.

  16. Sorry but you keep on insulting me, so I’m going to keep on defending myself and my belief.

    To all future readers:

    I advise you to consider uploading tracking. It won’t affect your sales or performance metrics in any way based on my own extensive experience, but in the event of a claim for non-receipt eBay’s new rules effectively state that you will lose the case if you have not uploaded tracking prior to the claim being placed by the buyer.

    However, you are putting yourself at risk of scammers misusing the tracking number to claim they have not received the item. For obvious reasons I’m not going to reveal details of the scam on a public forum, but it happens.

    It is also worth considering that if the item has not arrived then you’re going to lose the case and have to refund the buyer in any event, regardless of whether you have uploaded tracking or not. It’s only likely to help you if an item has been delivered but the buyer is claiming it hasn’t. Such incidents for tracked items are very rare, but it happens.

    Disclosure: I AM a seller of considerable experience, selling tech items in a difficult sector and currently have 100% feedback with zero negative or neutral feedbacks for over two years, in what is known to be a very difficult sector. I have never uploaded tracking details, ever, for the reasons shown above and my experience suggests that it makes no difference whatsoever to sales or customer satisfaction.

    That said, eBay themselves consider it to be “best practice” to upload tracking but as any experienced seller will tell you, eBay themselves are not sellers and we all know how poor their “advice” and decisions have been over the years. So basically we have a similar situation here, somebody who is not a seller telling us how to sell.

    Somebody who doesn’t sell on eBay claiming to know what is best practice and who is right and who isn’t is ludicrous.

    I am a real seller sharing my experience. I am not here to undermine anybody and I am not claiming anything one way or the other. I am simply stating the facts, that I have successfully traded on eBay for over a decade, as have many others, I have never uploaded tracking details and I have rarely been asked by customers for tracking. In fact for lower value items I offer one Economy service and 2 tracked, and over 99% of customers choose the economy, untracked service. Common sense dictates that if it was so important to customers then most of them would be choosing the tracked service, not ignoring it.

    As I have stated previously I can find no evidence whatsoever either on eBay or anywhere else on the internet that you can be suspended for not uploading tracking, the point which this gentleman is claiming but will not prove for your benefit, or is unable to.

    If you think that’s “safe advice”, go for it. I would rather trust my own experience and that of others rather than somebody who doesn’t sell on eBay and who started a site which offers to help you with suspension in return for a fee, and started just a few months ago. This is somebody who claims earlier to have been an ebay seller since 1999, now claims he isn’t an ebay seller and claims on his website to be “has been in marketplace commerce since 2010” – so which is it, 2010 or 1999?

    I have nothing against the author of this thread but simply put, I am not going to sit here while somebody makes a number of confusing and misleading points about selling and suspension that he can not or will not prove, yet tells others that I or my comments are “ludicrous” and tells you that advice from myself or any other seller cannot be trusted.

    1. The author of this article has no interest to promote uploading tracking other than to help sellers not get their account suspended.

      Anyone who fails to upload tracking is putting their account at risk.

      Newbie and seasoned sellers alike get suspended.

      Newbies, for failing to understand the rules to begin with.

      Seasoned sellers, for failing to realize that they are taking the rules and assumptions they know first-hand for granted.

      Reinstatement appeals must cover all issues listed in an account.

      If a suspended account was failing to provide/ upload tracking, the appeal must discuss plans to provide/ upload tracking.

      There is far more downside than upside for failing to produce & upload tracking.

      This provider has every right to have chosen the profession of services over selling.

      Charging an honest and relevant fee for a desired service is no less honorable than a business thriving on retail markup.

      Taking ‘jabs’ at the author for being a service provider versus remaining a seller is not fair.

      The world is fortunate that the author realized his gift to serve others and chose to shift his business focus there.

      Sellers who are not uploading tracking may be very successful for many reasons.

      Failing to upload tracking is not one of them.

      1. Taking ‘jabs’ at somebody’s answers based on actual long time experience isn’t fair either but you have done so on many occasions throughout this thread.

        You continue to insist you’re correct and put down anybody who dares disagree with you (on any point, not just this one), but the fact remains that in the experience of others, including myself, according to eBay themselves, both on their Help & Support forums and when asked directly, and anywhere else you may care to look on the internet there is absolutely no evidence to back up your claims that a user can be suspended for not uploading tracking, and you continue to decline or refuse to offer any proof.

        My proof might not be physical but it lies in 8 years of experience on my current account with 8,000, 100% feedback and Top Rated Seller. I’m happy to post a screenshot if possible, without my username because I don’t want to directly advertise my goods to other potential sellers. What do you have to lose by posting proof? It would simply add to your credibility. Can a seasonal professional not understand that?

        1. As said above, the authors proof to his comments are his word.

          eBay has well documented the importance of issuing and uploading tracking.

          (The author is not denying or insulting anyone with a contrary experience.)

          The author recommends using tracking-eligible carrier services only.

          When possible, to use every automated service available for managing this aspect of your eBay business.

          eBay’s new service is designed for this – to deliver a best-in-class experience that helps both buyers and sellers.

          The author enjoys excellent relationships with many senior managers at eBay and also many owners of eBay businesses.

          This translates to a depths and breadth of awareness that only provides value. Both to eBay and to clients.

          The author wishes the best of luck and success to all sellers no matter their level of policy conformance or ‘vibes’ about eBay.

          Selling on eBay is a wonderful opportunity that no one wants revoked.

          When suspensions happen, everyone wants answers and they seem to be in short supply.

          The above article seeks to bridge the most common knowledge-gaps that suspensions tend to ‘hang out’ around.

  17. eBay sellers who value Seller Health are going to love this…

    Helping Sellers Deliver the best Retail Experience to consumers is a top priority for eBay. Be sure to bookmark this page:

    https://www.gotostage.com/channel/01b9e2c441374319a80014237a315f17

    Here, you will get the latest information and tips for improving your business. Specifically, you will hear how to improve your eBay business, and learn the steps to become a Top Rated Seller!

    Learn from the best, with topics ranging from Seller Performance, to Mobile Listing Optimization, to Seller Hub.

  18. So basically you have posted a page containing ebay’s own videos, which you can find on eBay and on YouTube, and used their own catchphrase to promote your cause?

    Mr. Tuvyah, several people have questioned a number of points on here and all you gave fine us shot them down while offering nothing in return.

    The internet is full of scammers, not least on eBay. S when we are looking for information and answers, simply saying “your proof is your word” is not good enough in 2018. Can you not understand that if people are asking questions it is because they want to determine that the information if genuine and correct?

    We know all about eBay’s mission to keep the customers happy, but seasoned sellers will tell you that the reason eBay is not working for many people is because unlike Amazon, they have never actually sold anything and do not know how to sell.

    Most if their sellers are small businesses who know how to sell, bit are actually handicapped by eBay’s policies which rarely work and is the main reason why they have to revamp the site every year or too in a desperate effort to find something that actually works well. Most of their policies do not, and simply repeating their video mantras here isn’t helping anybody.

    1. It’s the authors pleasure to share valuable information about eBay.

      Amazon has an auto-request to appeal feature, eBay does not.

      Until the author opened CRSeller, the only options a suspended seller had was:

      To work things out with eBay direct, or leave eBay, or buy a ‘stealth account.’

      Builders, promoters, and sellers of stealth accounts find contention with CRSeller.

      This represents a massive community of owners, affiliates, and sellers.

      The article here is an attempt to share the author’s knowledge-base on the topic.

      The article is about suspensions, why they happen and how to avoid them.

      The article covers two main areas:

      1) A re-hashing of eBay policy and
      2) Common pitfalls related to suspension

      Well, if the author shares eBay content he received insult. If he creates original content, he receives insult. It is understandable then that there is no answer but to reiterate and attempt to clarify again…

      Failure to upload tracking is well understood by many. In the comments on this article people are feigning ignorance on this matter. Rather, choosing artifice and pretense to goad this author to somehow say more.

      The article highlights both the ‘attitude’ of a seller choosing this option. (Meaning, the sup-optimal thinking that leads to, and results from this choice.) Plus the well-documented fact – this leads to a veritable cascade of issues.

      Best of luck to all eBay sellers!

      1. See, you’re doing it again. You’re making the same claims and “putting down” anyone who dares to have an opposite opinion, or who doesn’t agree with you.

        Yet you continue to claim you are correct while refusing to offer any sort of proof or verification, which would be the reasonable thing to do AND would settle the debate once and for all.

        Nobody is “goading” you or insulting you, yet you have insulted the opinion of everybody who has posted, we’re asking for verification of your claims. There is a genuine and honest reason for that, and that is because we have never seen or heard of these issues affecting anybody before in the way you claim they have.

        We don’t even know if “eBay’s new service” is going to improve things or not overall so how can anybody recommend it? eBay’s track record doesn’t exactly inspire confidence.

        Sheila French asked a very reasonable question: Can you not understand that if people are asking questions it is because they want to determine that the information if genuine and correct?

        People are not “feigning ignorance” in the tracking matter, they are disagreeing with you based on their own experience which is their right.

        If you’re unwilling to answer people’s questions can you at least explain why you won’t? The points you are making are opposite to the experience of many of us so why are being unreasonable to explain why you have a different view and ask on what it is based? If we change the way we do things it’s going to mean a large change which involves more work on a continuous basis, so nobody is going to do that just because you think it’s “best practice”.

        Look, I’m done because this is getting silly but this is about your credibility and you’re not doing yourself any favours if you expect people to accept and believe what you say, but refuse to clarify any of it. Anybody can read eBay’s rules and guides and recommend them, but on it’s own that doesn’t mean anything. Can you at least understand that?

        I wish you the best of luck because I think your intentions are genuine, but you’re going to have to respond to people better than that if you are to succeed in your own goal. Treating other commentators as the enemy just because they cannot accept what you say isn’t in your best interests if you want to be seen as credible. I have vast experience too, and I’m trying to help you, or are you above that?

        1. Failure to upload tracking can lead to a cascade of issues including suspension.

          Often there will be a dysfunctional unhealthy (fear & hiding-based) reason to not upload tracking. As commenters have posted.

          This ‘hidden emotional agenda’ can wreak havoc in a sellers personal and business life.

          On a case-by-case basis, the author acknowledges that a relative-handful of sellers may disprove the rule.

          The author is not convinced that the alleged seller-commenters ok this thread fall into this category.

          In closing, the only thing attempting to damage the authors credibility are said commenters.

          1. Hahaha, I’ve got to hand it to you Tuvyah, you’re one of a kind mate.

            So now you’re telling me that we’re not uploading tracking because we have “dysfunctional and unhealthy reasons” which are “based on fear and hiding”? Hiding what? And that we have a hidden emotional agenda that can wreak havoc in our business and personal lives?

            Are we supposed to take any of this seriously, because I’m beginning to think the whole thing is a wind-up.

            The fact is the points raised in this article with regard to tracking, Vero and dispatching orders in two hours have no basis in fact and are simply figments of your imagination, which when challenged several times by several people to prove your points, you have no answer to.

            I’m not dysfunctional, I have no “hidden emotional agenda” and I have not uploaded tracking details for over a decade for the very clear and simple to follow reasons I stated back on July 18.

            If you don’t agree with that then that’s fine, that’s your prerogative but if you cannot accept that we might just have a valid point, no matter how much you may disapprove of it, then there’s something wrong and we’re not the ones in the “dysfunctional” corner that’s for sure.

            We’re not the raving loonies you’re trying to make out that we are, we’re genuine, successful sellers asking for a simple accreditation of something you’re trying to convince everybody of, yet bizarrely are refusing to even try and prove.

            All I’m trying to say is if you are offering advice that goes totally against what I and other sellers have been doing for many years then it’s not unreasonable to try to ascertain whether you are correct or not. Why would anybody change when a complete stranger who is refusing to validate his points is telling them they should do so. Can’t you understand why that would be a problem for us? Why on earth would you have a problem with that?

            We’re not “attempting to damage your credibility”, that’s us simply saying to you that if it’s so important that we can be suspended for it then show us.
            Nobody is damaging your credibility except yourself, by continuing to attack others in this way and by simply refusing to accept that people have a valid reason for asking you to clarify and validate your points.

            You can’t even offer a valid reason for not doing so, and your only reason for failing to do so seems to be because you’re better than everybody else, you’re right and we’re wrong so therefore you don’t have to do anything.

            The only verifiable fact here remains that much of the information in this article has no credibility and the author is unwilling or unable to offer any.

            The reality here is that only reason you won’t is because you can’t, because at the end of it all it can all be summed up in two words: You’re wrong.

            I really have had enough of this nonsense now, but unless you can prove otherwise then please stop telling me I’m wrong, or telling me my methods are sub-best practice, suggesting I’m “resigned and cynical” (July 17), undermining me because I have no history of securing appeals and reinstatements (that’s not my business), telling me that “serving the customer in the best manner is off the table with me” or suggesting I don’t ship fast (July 26; one of several assessments about me and my business of which you know absolutely nothing), assuming I’m “small and batching my time”, or telling me I am an “unacceptable witness” (the truth is you haven’t offered anything to actually witness), or that I’ve manipulated eBay’s staff into producing an answer I want or any other of the various slurs you have posted throughout this thread, because it is unacceptable.

  19. Very true Sheila. Ebay have never understood sellers or retails selling and that’s always been one our collective biggest complaints and observations.

    “Learn from the best”? Whoever the “best” may be it certainly isn’t eBay and telling people to simply follow what eBay might ensure you’re as compliant as possible but it isn’t going to get you very far in terms of actual sales.

    1. As a result, the author asserts and concludes…

      The main issue commenter-sellers face in this article is with eBay.

      The best is Parker Buchanan, Seller Health Specialist with eBay. He is the presenter who’s name is by each video.

      As long as sellers maintain a ‘me versus them’ context, this is not an healthy perspective.

      Please do not ask the author for proof of this statement.

    1. 🙂

      I’ll be back for my cut!

      Yes it has got a bit silly so fair comment, but unfortunately it’s what happens when neither side will accept they are wrong.

      I of course believe my own points are valid, as does Tuvyah no doubt. I guess we’ll have to leave it for everybody else to decide as I don’t think we’re never going to get anywhere

      1. WebRetailer gets 240k visitors per month.

        As such, the author apologizes for not being able to serve the interests of a subversive minority.

        In my estimation, the anti-tracking and anti-VeRO commenters are rogue. They choose to be ‘up in arms’ versus conforming to policy & best-practice.

        It has come to light that these few commenters may be asking, begging even, to find out if they should change. (The areas of their business that runs contrary to the knowledge forwarded by the author.) To this, the author apologizes for viewing such commenters as hecklers.

        It is a great question.

        Mentioned above, it’s hard to give such an answer in a public setting. This is something that would be ‘on the table’ in our client-conversations. (When related to our partnership-based consulting services.)

        The author encourages eBay sellers to always seek out the answers. (Even ones they do not wish to hear. The kind that forces sellers out of their ‘comfort zone.’) Also, to be in communication with eBay often. As well, attend eBay events as much as possible.

        As far as being out of the comfort zone, this includes being an early adopter of new eBay tool, services, etc.

        (Versus a skeptical, and recurring-complaint.)

        eBay is most certain your success-partner. To not see it this way is to disassociate from the truth. Sellers should seek leveraging this truth at all times. (Versus undermining it.)

        ‘Not knowing anything about a commenters business. And the commenter being an invalid witness.’

        Are one in the same.

        A piece of paper entering the window of a courthouse with testimony, assertions, questions, allegations, demands, etc… has no bearing.

  20. Tuvyah, I must warn you that your comments are becoming more and more offensive and it is not acceptable.

    We are NOT the “subversive minority”, “rogue”, or “up in arms” about anything. This is not about “conforming to policy” or “best practice” (and as I have tried to educate you, best practice is a matter of opinion anyway). If everything eBay suggested worked we would all be millionaires.

    I value the opinion of another experienced seller rather than that of a company that repeatedly fails to deliver a good retail experience for both buyers and sellers on a regular basis, and I certainly can not value the opinion of a self-proclaimed “professional” who can’t or won’t prove anything he is claiming, or in fact answer anybody’s reasonable questions with a proper answer, instead resorting to continue to insult them in this way.

    We are not “asking or begging to change” anything. I’m certainly not, I am positively and comprehensively stating that I am happy to continue the way I have done for over a decade, in a way that has gained my account 100% feedback and Top Rated status, especially as the author has given a host of rules he says you should follow but had continually and repeatedly refused to say why he is right and we long-time experienced sellers are wrong.

    The main issue we “commentator-sellers” face is NOT with eBay. Nobody here has stated that a seller should not follow eBay’s rules and suggestions. The main issue here is that author has put forward suggestions regarding eBay rules and best practice that that we do not agree with, based on long experience and our own knowledge, rules that he will not or can not quantify and repeatedly refuses to do so. If he had answered the first time there would not be a “recurring complaint”.

    “Sellers should seek leveraging the truth at all times”? That’s precisely what we have been trying to do for the past few weeks yet he refuses to respond to any fair and reasonable question with a sensible and straightforward answer.

    We know nothing about the author’s business except what he chooses to tell us himself, and a simple website that has only been up and running for a few months that people could potentially put together in a couple of hours.

    So can anybody reading this conclusively decide that he is a “credible witness” (his phrase not mine) to what he is claiming, and is in a valid position to claim that anybody who challenges him is an “invalid witness”, when he repeatedly and steadfastly refuses to answer a simple question, yet a question that may be crucial to your very livelihood and business?

    He says above that “It’s hard to give such an answer in a public setting. This is something that would be ‘on the table’ in our client-conversations.”

    Why is it hard? My own question is very straightforward. You have specifically stated that we can be suspended, for not uploading tracking as at least part of the reason for suspension. Given that there is no evidence of this on eBay or anywhere else on the internet that you care to search, why is it so difficult to answer on a public forum when the point is all about helping people avoid suspension, which is supposed to be the whole point of the article.

    Sheila’s question was straightforward: “Can you not understand that if people are asking questions it is because they want to determine that the information if genuine and correct?” A very reasonable question that was pretty much ignored.

    Jack wanted to know why 2-hour dispatch was so prevalent and important. This was another issue that appears to be based simply on your own belief instead of anything that eBay had suggested or recommended, this despite the fact that as you do not currently sell on eBay you’re not really in an ideal position to suggest what is best practice.

    Meantime just about everybody agrees on VeRO and the fact that the supposed rights holder rarely reply. But again you refused to accept people’s experiences. Even more bizarrely you recommended that sellers remove a VeRo’d listing, odd advice given that whenever eBay notify you of a VeRO instance they will have already removed the listing. That listing removal happens before you even know about it, so it doesn’t make sense to advise people to remove a listing that would have already been removed.

    How can you expect anybody to believe a “rule” exists at all when, despite several years’ experience, nobody (including Ebay’s own staff if you could assume for a moment I’m not actually lying), seems to know anything about except you? Yet many of your responses suggest that you are in fact somewhat naive and don’t actually know very much about the way eBay operates at all. Why would so much of your advice differ from the reality of our collective experiences?

    As previously mentioned a poster earlier asked if you understood that people are asking questions because they want to determine that the information if genuine and correct. That sounds reasonable enough to me but instead of answering you simply insist on trying to convince the rest of the world that we’re simply renegade sellers who can not be trusted, and as far as I can ascertain the only reason I can figure for that is because our opinion (and experience) seems to differ from yours.

    The fact remains that there is nothing to show that your version of events is in fact the correct one and you have done nothing and in fact refuse to do anything to prove otherwise.

    We’re not against every eBay policy and piece of advice they offer, but if we ask if it’s possible to be suspended for not uploading tracking you’re then counter-suggesting that the answer was manipulated.

    All that does is cause more confusion. Do we listen to eBay’s advice or not? Or should we only listen when their advice coincides with that of your own, in which case the compulsory uploading of tracking to avoid suspension is not one such occasion according to the response I got from them.

    Sorry, but whatever you may think of me and my own credibility, I simply believe that you are wrong on these points and unless you can confirm otherwise, particularly of this suspension rule of which you seem to be the only person in the world that has heard of, you have done absolutely nothing to change my belief and I seriously doubt that you will do anything to change anybody else’s no matter how often you repeat your pro-eBay mantras.

    I did at least made some effort to prove my point by asking eBay directly (and I’ve no reason to try to manipulate or lie about their response and I take objection to any suggestion otherwise), meantime you have done absolutely nothing which makes no sense at all, and the only reasonable conclusion to derive from that is that the advice you have given that has been challenged is incorrect, and your behaviour in continuing to attack and undermine those who have expressed an opinion or asked for clarification is questionable at best. Sorry but that’s the reality whether you accept it or not.

    As I said at the top, we are NOT the “submersive minority”, we are ordinary people, long time sellers who are asking reasonable questions and getting nothing but insults in response. That, in my opinion, is not the behaviour of a professional.

    1. CRSeller works as a liaison between eBay and the suspended seller.

      Every case is different and unique to each seller.

      Needless to say, we speak with eBay all the time.

      We have a unique relationship whereby we hear both sides of the story.

      There is no list of ‘this will get you suspended’ on eBay. Furthermore, any mention of this matter is clearly not exhaustive.

      I am confident, and at liberty to say the following:

      It is possible and necessary to work with rights owners (RO’s.)

      The author finds no value in discussing how they can be hard to reach etc.

      Avoiding speaking and resolving issues with RO’s is dangerous and can lead to suspension.

      Sellers should seek all means to improve relations with the RO’s.

      Failing to upload tracking can lead to account suspension.

      For two reasons:

      1.
      The business choice to not upload tracking is a poor and weird choice in today’s environment.

      2.
      In itself, it can lead to suspension.

  21. Why do you have a unique relationship with eBay? Why is nobody else able to offer a similar service?

    Some of your comments seem odd and not in keeping with my own extensive experience with eBay.

    1. I cultivate and nurture meaningful relationships.

      I enjoy helping people with their needs.

      I can’t speak for anyone else.

  22. But why are you the only person in the world that is able to offer this service?

    You seem to have a unique access to eBay that you are claiming nobody else has. Why would eBay allow you to work with them, but not anybody else?

    1. The author believes in G-d and Divine Providence and is not making any ‘claims.’

      To the best of the authors knowledge, there is no other like-service or suite of eBay services.

  23. Not making any claims? You have claimed throughout that the information you have posted is true and that we’re wrong, misguided, are the subversive minority (odd comment from somebody in a minority of one) and most recently that our decisions are a “poor choice” and “weird”.

    Can you explain why my decision to prevent being scammed by use of tracking details is a poor choice and weird? (Don’t worry, I’m not expecting a straight answer).

    As for “2 hour dispatch” my business partner, who said we should consider that this guy’s intentions are genuine (and I have and do believe that they are), said we should cut him some slack and emailed him via his site for more information THREE DAYS ago and has not received a reply.

    Seems to me it’s a case of do as I say, not as I do.

    1. CRSeller has no open emails. Please send again. Subscribing to our site will get you a wonderful & priceless eBay marketing toolbox for free.

      Since Tuvyah Schleifer is my real name, you can also connect with me on LinkedIn where I have an open profile. (May be viewed by even non LinkedIn members.)

      Our “unique relationship” as a liaison between sellers and eBay is not a claim. It’s a statement of fact. We know of no such providers.

      Selling limit increases and new accounts are otherwise offered by stealth providers.

      In our experience tracking and addressing RO’s is quite important.

      In our experience, failing to do both can lead to suspension.

      That’s our experience from working with eBay on behalf of many suspended sellers.

  24. My partner did use your sign up form and has not had a reply, and yes the email address was correct as we use Autofill, and yes we have checked our spam folder.

    Tuvyah, look, it’s coming up to a busy time of the year and I don’t have time for this so I’m going to call it a day with this issue, but here’s the rub. I get it. You’re offering a service and I believe your intentions are honourable. The problem I believe you have is similar to that of eBay’s senior staff, that you are completely out of touch with the small business seller, the group that makes up the vast majority of sellers on eBay.

    I’ve read your LinkedIn Profile and you have experience in higher level business scenarios. You have a varied career at a high level, but little if any of which relates to retail selling, of which I have 30 years successful experience.

    This is the same flaw that eBay management has. As I said, the majority of eBay’s customers (sellers) are small businesses. Their system isn’t able to cope with small business needs very well because there is nobody at eBay that understand the needs of those businesses, and as I said I believe you have the same problem. You mention LinkedIn a lot. LinkedIn as a platform derived for senior management and executives. You won’t find most small business owners on there because they have no reason to be there. It’s a different world.

    Best Practice is best derived from experience, not a few rules and tips produced by senior management, many of whom have never sold an item in their lives and probably wouldn’t even know how to.

    This is why I’m adamant about tracking. For one thing, there are thousands of long-time sellers, ourselves included, that sell very low value items (i.e. 99p/99 cents) that are too cheap to require tracking. You might think that’s a waste of time but we sell such an item that we make commission on from the manufacturer, so it pays for itself. But they’re too low value to send tracked, which would more than double the price and kill the sales.

    But as I have repeatedly stated, the main reason we do not add tracking details is because it’s a tool for scammers to use which may enable them to obtain their item for free. Dealing with scammers is difficult enough (and one which eBay have proven over the years that they are particularly inept at dealing with), so we need to defend ourselves as much as possible where we can. eBay don’t care if we get scammed and lose money. To a large corporation those are losses they can factor in. For small business it can be the difference between being able to pay the bills at the end of the month or not.

    Not including tracking doesn’t put buyers off, because they don’t know you’re not going to send tracking details until after they have purchased. If there’s something wrong with the item they want their money back, and they want free return postage. Their decision or feeling won’t change just because you provided tracking details. There was a time when you could negotiate with buyers and they would accept a replacement but eBay’s absurd “Managed Returns” system killed that.

    Managed Returns has increased scams and is another classic example of how out of touch eBay are with sellers, hence the thousands of complaints you read all over the internet and on this forum. We’re not all wrong – we know and understand our business and the challenges we face; eBay do not have and have proven that time and again.

    Frankly, if you blindly follow eBay’s advice for “Best Practice” you will probably fail. We all moan and groan every time they update something or come up with something new, because we all know that time and time again they fail to improve anything. One thing customers do not like is constant change.

    That’s why Amazon have been successful – their site and the way it works has barely changed in a decade, whereas eBay are constantly changing something in a desperate attempt to try to keep up. Many sellers have LOST healthy businesses simply because of changes eBay have made, and I can honestly not think of a single thing that eBay have changed over the past decade that has actually improved sales for anybody.

    To be honest, I don’t think most sellers need advice on how deal with customers. If you do everything right, you’ll be OK. If you have a problem be humble and apologetic to customers even if you think they’re wrong, and you’ll generally be OK. That’s why we haven’t had a single negative feedback in over two years. If you don’t wish to believe that, that’s fine, it doesn’t matter to me.

    But you cannot keep making claims that you can not verify and expect people to simply believe you. You might be used to holding senior positions, those that automatically generate respect from your colleagues and collaborators but in this world, the world of the small businessman who is used to people trying to undermine, discredit and scam them, your approach of “trust me because I’m a professional so it must be true because I say so” doesn’t work.

    I’m guessing you are not used to being challenged by other people, but you can’t keep telling people they are wrong just because you don’t accept what they are telling you, while expecting them to accept what you’re saying. We’re all on the same side here, nobody has any reason to undermine you but nobody has any reason to lie about their experience either. We have nothing to lose or gain. We’re not trying to sell you anything.

    There are other people offering similar services. In fact one of them even advertises on this very page. NAS Momentum are offering suspension insurance. Their front page offers “REINSTATEMENT SUPPORT” and says “Don’t go it alone. We’ll cover the costs of a reinstatement specialist to help with your appeal.”

    Sheila French asked a couple of very good questions; asking why eBay would allow you access that nobody else has, and again you failed to produce an answer. Surely you can understand that if you keep making these claims but cannot verify them, they might well be true but to everybody else reading them, they are simply unverified claims. The issue of scammers has been pointed out several times in the process of this thread, and it is very relevant. Nobody is likely to want to trust somebody that cannot answer the questions and verify the claims made. That’s just the world we live in now.

    I wish you all the best, but I doubt that your “marketing toolbox” will contain anything that we don’t already know or are relevant to smaller businesses, and we don’t all want to be involved in large corporate business. There are many “one man bands” out there who are perfectly happy with that. Personally, I’m approaching 60 so have no real interest in expanding. But I do believe my experience is worth considerably more than a handful of videos produced by a company who regularly fail to change anything that’s truly useful to anybody. In fact my advice would be to use eBay as a stepping stone and get your own website up and running as soon as possible, but that’s a whole different subject.

    1. The subscribe, and pop-up sections of CRSeller is open to the public. It does nothing except allows you to receive a free eBay marketing toolkit. As well, places you on my mailing list.

      It sounds like you went to the ‘marketplace’ section to “sign up.”

      There will be no approval there. It is only for our marketplace advisory-service clients. (It’s a dead-end, unless one purchases a specific service.)

      In light of your feedback, I will make it a hidden section to avoid confusion. Thank you.

      I acknowledge that I am not a seller, yet most likely not ‘out of touch’ with sellers.

      The sellers I work with are ones who:

      1. Are suspended
      2. Do not wish to receive a suspension
      3. Desire a higher selling limit
      4. Wish to access Daily Deals or Seller Funded Coupons
      5. Wish for a 3-month ‘trial subscription’ to an Anchor or Enterprise store.
      6. Wish to open extra authorized accounts
      7. As well, I offer the marketing toolkit right now for free.

      There are other things I offer, but they will be public content. Like I shared here. Both the article and passing along the MSO videos.

      With my consulting hat on, I am compelled to say that you must re-think your relationship with eBay.

      (Seeing “management as flawed,” or that senior staff is out of touch with the small seller. “Their system isn’t able to cope with small business needs very well.” “There is nobody at eBay that understand the needs of those businesses.”)

      I do not know how to say so you will not receive offense. It’s never my intent.

      (We also have a different view of LinkedIn user base.)

      76mm users are non decision making millennial’s. – foundationinc article titled “45 Eye-Opening LinkedIn Statistics For B2B Marketers In 2018”

      (From Google search “who are LinkedIn users.”)

      Your tracking issue may be unique to the UK. In the USA it is critical.

      Also, my core services are for USA sellers.

      Thank you for sharing your experience with eBay.

      I encourage you to attend next years eBay open. So you can feel more connected with the platform upon which forms the basis of your livelihood. (I assume.)

      I agree 100% with your customer-service sentiment that ” If you have a problem be humble and apologetic…” This is great.

      It’s not so much that I am used to holding senior positions to dominate respect. LOL. The opposite. I worked for five owners, twice as an employee and three times as a medium-term in-house consultant. (Besides my CRSeller experience, which is ‘faster work.)

      I can not begin to tell you how much it hurts when suspensions happen.

      It’s gut-wrenching every time. It’s hard for me to watch people get stuck. With their income lost, business in a panic. With no hope, and no answers. The worst, is when I also can’t help.

      Thank you for telling me about NAS. It appears they only do Amazon? (I do not offer Amazon appeals, by the way.)

      I look forward to your proper subscription. This was you can stay in the loop of my information. And as well, so you may follow up with your positive comments about my marketing toolbox.

      I appreciate your insight about opening one’s own site up as soon as possible.

  25. I’ve stayed out of this for the most part but your advice is not relevant or correct. Perhaps a newer seller may be induced to your services. I’m not sure the point of your last post but, honestly, as a USA seller (and native to this country) it was not coherent. Honestly, responding here you are doing more harm to your business. Advertise here, so people see your product and judge for themselves. They will write reviews. If your service is good, they will say so.

    1. Jacks baaack.

      We are really not ‘inducing’ anyone.

      We hope, we hope if a seller is suspended they rather find us. Then, they can choose for themselves [at every step] whether to work with us.

      We built everything with non-manipulation in mind. We deliberately do not ‘sell.’ (Since results are not guaranteed.)

      From our perspective, and those we wish to work with, the article is the highest quality in this topic on the entire web. And our answers on this thread totally responsible and exactly how we wish to represent ourselves.

      On the other hand, many commenters have actively and publicly attempted to damage our credibility.

      We trust that future viewers will take note of the truth.

  26. As far as I’m aware Jon filled in the correct form, but we will check.

    I don’t need to rethink my relationship with eBay and I’m not being stubborn here. It is possible to do well on eBay but it is also true that it is very much a lottery. I’ve posted elsewhere on this forum of newbie sellers who have listed the same items as us, at the same price, using our title, and with poor photos, poor item specifics, poor descriptions and poor feedback who have outsold us 10 to 1. That should not happen if eBay’s algorithm worked. Even eBay management eventually agreed with me that they had no idea why the other guy’s listing had better placing than ours, and this isn’t a one-off example.

    Many people will also tell you that sales will simply just die completely and overnight, for no apparent reason. That’s eBay’s system failing again. We have had it happen with an item that regularly sold 30+ a month with no competitors, which then suddenly stopped selling overnight. Not on Amazon, not on the website, only on eBay. It just doesn’t work.

    I have been to eBay open, I have used concierge – all but useless, no better than eBay’s standard customer service in many cases, which is abysmal – incidentally if our customer service was as bad as eBay’s is, we would all be out of business. Sadly many large online-based corporations are the same, Amazon are certainly no better when you have a problem. I could post literally hundreds of examples on here but we would be here forever.

    Have a look at Statistica and they will show you that Amazon’s year on year growth 10 years ago was at 27%, and eBay’s was at 31%. Over that 10 year period Amazon did not dip lower than 20% while eBay’s dropped to MINUS 2% a couple of years ago. Amazon now stands at 27%, while eBay’s is at a lowly 7%, and that despite the fact that there are now far more sellers than there were 10 years ago (according to eBay). In a world where the High Street are losing sales almost exponentially to web retailers, that’s a very poor performance.

    I don’t rely on eBay for my main income, and haven’t done for a few years now. We spend less time and less money on our website yet produce better results than eBay does for us. Amazon is also better even though we list far less on that site. eBay sales are appalling at the moment, in fact have been overall for the past couple of years, despite spending more time and money on it. For us, like for many others, it’s a dying platform and until they change and deal with all the issues that small businesses are complaining about, it’s not likely to improve because like ourselves, the better sellers are leaving and are not prepared to waste a lot of time on the platform for ever worsening results.

    As I said, eBay do not understand how small businesses operate and the restrictions, mostly financial, that they face. Margins are far more critical and insisting on things like free postage doesn’t work – most of the major retailers in the UK charge for postage, (e.g. Argos, Tesco) it’s not free and eBay also fail to take into consideration that while the cost of many items has come down in price over the past decade, shipping costs have gone up considerably in that time. Royal Mail have an annual price hike every April and are having a second price increase next month on some services.

    So as an example an item that cost £50 ten years ago probably costs £45 or less now, but costs almost twice as much to post. In that time the seller would have to incorporate a loss on the price of the item, a further loss on increased postage costs, an increase in eBay fees and an increase in returns (which eBay admit to) thanks to their Managed Returns system, which ALSO forces the seller to pay for that return. All the buyer has to do is claim the item is faulty, and most of those ‘faulty’ claims are false and only made to gain a free return. Small businesses cannot afford to absorb all these costs.

    30-day returns is going to be the next compulsory thing, I can see it coming. That’s going to mean further losses as anything that comes back after 30 days is going to come back battered in most cases, and once again if we try to challenge that and claim compensation from the buyer as is our legal right, eBay, so scared of upsetting those buyers, will find in the buyer’s case very time.

    Now eBay want to us pay even more to promote our items through their new Promotions thing, where you pay a percentage of the sale price to show your listings as promoted. Fees are high enough, now we’re expected to pay even more to get our listings seen. Again this favours the bigger sellers with better margins. So anybody who is already on tight margins are going to be forced out, and again, many sellers are already complaining about this.

    These are the sort of things, along with the constant changes and penalties eBay keep introducing and revising, that are killing eBay, not helping sales. There is very little that is done to actually help everybody to sell more. Quite simply it becomes more hassle and more time consuming every year, for less profit. That’s not the way to success, and that’s what I mean by eBay not understanding how small businesses work and the constraints that they are under.

    1. Due to your heads up, we will send an email to everyone who got ‘stuck’ in the marketplace signup process. Thank you.

      In our in-published ‘Enterprise Positioning’ service we can possibly work on your anti-eBay rant.

      As far as eBay goes, they are very responsive, and forward thinking. (As well far more profitable than AMZN or WMT on a real-margin basis.)

      No one has to be the biggest or grow the fastest to also be successful.

      I don’t think if I had all what you said on my mind would I be a retailer. Kudos to your stIck-to-it-ness.

      Let’s end the thread please. It’s truly going nowhere.

  27. It’s not an “anti-eBay rant”, it’s an honest evaluation of the state of eBay in it’s current form, and over the last decade, based on experience over that period. There’s a LOT more to it than I can put in a few words here. But I did say that it was still possible to be successful on eBay.

    eBay might well be “forward thinking” and more profitable than Amazon, but their sellers are not necessarily so. The fact remains, as shown in the statistics, that they are losing ground year on year to Amazon who, as a business, are now worth considerably more than eBay. Did you know eBay have never paid their shareholders a dividend?

    I don’t have anything on my mind, I have a decent business with these days is no thanks to eBay, the platform on which we make the least profit in return for the most time and the highest cost – even considering that Amazon fees are generally higher. That’s the reality.

    I agree the thread is going nowhere and we’re done, because you will not acknowledge anything that anybody says on here, instead preferring to put them down and disapprove, while expecting everybody to take in everything you have said despite the fact that you are not a seller, and are unable to prove anything.

    I could easily write a good feature advising people how to really sell on eBay, but there’s no sense in doing so as I would only be assisting the competition. But I’m confident that people would rather listen to an experienced, successful seller than somebody offering a paid service with nothing to confirm anything he is claiming.

    1. You just can’t stand that I speak to your context versus your content.

      Yes, in American English/ blogpost parlance a ‘rant’ is something that no one else in the blog can do anything about and has nothing to do with the topic.

      Call it what you want. But please, post your feelings about eBay somewhere else. You may find lots of people joining in.

      Nothing you said is unfamiliar to me. I just choose not to honor it as relevant.

      I am about empowering others versus only helping myself and pointing fingers.

      I’ve never been like that.

      In your paradigm, someone has to win and someone has to loose. Or some kind of a draw.

      I encourage you to look inside and create yourself as being a contribution to others.

      Since you have a good relationship here with this site, start here.

      Make a small landing page and offer coaching for free or fee and really feel and learn about truly helping others.

      And write an article discussing navigating success with a ever-changing marketplace and industry. (By not conforming to best practices which is all after all, ‘toeing the line’ of redundant, self-interested corporate claims, unsubstantiated untruths.)

      Did I get you?

      Then, some day when you get a heckler you will realize that you know what he is up to even if he doesn’t.

      Or, you may realize that you gave up on eBay, not the other way around.

      Have fun on someone else’s article.

      Bye bye.

      Just leave, please.

  28. I have to agree with Jack and Mark unfortunately. I don’t think anybody has tried to damage your credibility, you are doing that yourself. As Mark has said a number of times you will not answer any of the questions asked and you seem to disagree with anything anybody says.

    Do you think we are all stupid, that we do not know how to run a business on eBay and we just got lucky? Mine is a small family business and I have to agree with what most sellers are saying on here, our experience has been very similar and that can not be coincidence, yet you refuse to accept any of it.

    1. The author is aware of all your collective experiences. There is nothing new nor relevant added to the conversation.

      eBay does a great job.

      Best practices are simple. That’s what they are.

      RO communications and relationships are important. As well, uploading tracking.

      Now, you are not all stupid, only swinging at windmills.

  29. And finally….

    This is the reply we just received from eBay, having asked the following question:

    “We have read on a popular forum that it is possible to be suspended for not uploading tracking details, as part of another reason or as the sole reason. Is this correct? We are concerned as we do not upload tracking details, and we send a lot of low value items for which a tracked service would be too expensive”

    Here’s eBay’s reply, in full and unedited:

    “Hello Jon,

    Thank you for contacting eBay Customer Service in regard to the question that a seller can be suspended for shipping the item non tracked.

    I can understand your sentiments that low value item is not possible to use tracking service, but shipping an item with tracking details is for your benefit only. If the item is shipped and in between if the item is lost we can help with compensation for the shipping company. I hope you can may understand that why tracking is important. However, you will not be suspended if you do not upload tracking.

    Thank you for your patience and cooperation regarding this matter. I trust I’ve explained things clearly and we look forward for your response.

    Kind regards,

    Priyanka P.
    eBay Customer Support”

    I rest my case.

  30. No, you just can’t stand to admit or conceded that you’re wrong. Nobody on this thread has agreed with anything you have said, yet you persist.

    1. Our list of suspension clients is longer than the commenter count on this thread.

      Also, the list of non-commenters is longer than commenters.

      Neither of us is wrong. Rather your view is more narrow. You can’t acknowledge this. Since you feel ‘offended’ by this statement. Thus, you chose to attack the credibility of my service.

      You are a seller. You are not in the business of helping sellers. You have not helped as many sellers as I have. I began selling and helping others to sell in 1999. In 2011, (not 2010 forgive me for estimating dates from my past,) I began working for a seller. In 2014, I worked for a software company who built all kinds of management systems for sellers. And then I worked for another seller until 2016. Both sellers were multi-channel. Both over $20mm annual. The site, CRSeller opened in 2017. In my time as an independent, I was consulting on-site for a $1mm/ mo eBay seller for about a year. I was on-site last summer for two $500k/ mo sellers one for 3 weeks and one for 5 weeks. And 27 reinstatement clients total to date.

      “Tuvyah, we are well aware that IN THEORY, we also would like to have a great relationship with the RO’s of the items we sell. And we also would like to issue tracking. (Because we also acknowledge that is normal and good and best practice.) Alas, we have neither and our humble business is doing great.”

      You don’t have the courage and honesty to admit that.

      Instead you feign these lies and twist up my words to suit your antagonistic agenda.

      Now my ‘friend,’ be gone & good riddance to you.

      May I never hear from you again.

  31. None of that is any more relevant than my earlier post on comparing eBay with Amazon, which you dismissed as you have been dismissive of virtually every comment made both by myself and others. That is a fact that is here for all to see.

    Now I said I would finish, but here you are again insulting me by saying I’m posting lies about you and your business. And I do not find that acceptable.

    You can not be suspended, either in the UK or the US, for not uploading tracking on eBay. That is my statement and that is not a lie. I have now asked eBay directly TWICE and you still refuse to accept that you are the one who is wrong, That is the problem here.

    Here are the facts:
    – Ebay have stated twice that you can not be suspended.
    – There is NOTHING on ebay stating that you can be suspended
    – There is NOTHING anywhere on the internet that says you can be suspended.
    – Nobody else has ever met anybody as far as we can tell who has been suspended
    – Nobody on here accepts that you are correct
    – You are unable or unwilling to prove otherwise, which does nothing for your credibility. As somebody mentioned earlier, you are doing a good job of that yourself.
    (in all cases above, “suspended” means suspended for not uploading tracking)

    And now, this thread has caught the attention of the Ebay Community Seller board or whatever they call it. A seller on there, who I note has also been on eBay for 7 years, is a TRS seller and has 100% feedback, has seen this thread and asked if it is true because he doesn’t upload tracking either and there are many responses on their where just about everybody is saying No, you can not be suspended for not uploading tracking. That’s the main reason I’m posting this now.

    So the truth is you seem to be the only person in the world that thinks a seller can be suspended for uploading tracking. The evidence says you’re wrong. You are the only one who cannot accept that. I’m twisting nothing, I’m simply disagreeing with your point as I have said all along. You are the one who has posted insulting and antagonistic comments throughout.

    I’m ready and willing to say I was wrong and apologise on this forum if you can prove otherwise. But don’t worry, you don’t need to if you don’t want to. Everybody can see for themselves, search the internet or just ask eBay.

    At the end of all this nonsense it really is as simple as that.

  32. Comments are now closed.

    Nothing should be concluded from us ending the discussion at this particular point. We are not taking sides, and will not restate any of the points that have been made. All parties have made their views very clear and readers can apply their own judgment.

    I apologize to other readers who might have questions or comments that they now can’t add here. You can however discuss related topics in our forum: https://www.webretailer.com/forum-board.asp?bid=1

Comments are closed.