4 Dirty Tricks Being Used by Amazon Sellers in China… and Worldwide

As selling on Amazon becomes an increasingly popular business, more and more sellers are turning to dirty tricks to get ahead.

Man kicking another man off a bridge

This post is by Dave Bryant, an ecommerce business owner and co-founder of EcomCrew.

In this article, I’ll discuss some of the strategies sellers are using to get an unfair advantage selling on Amazon.

Often these strategies are innovated in China, for a number of reasons, including Amazon’s heavy recruitment of Chinese sellers. But now they are slowly making their way to all corners of the globe.

Along with review manipulation, other nefarious strategies exist including stealing competitor data with the help of Amazon employees, sabotaging competitor listings, and using multiple seller accounts. I’ll discuss each of these black hat strategies in detail below.

Continue reading

Amazon Seller Suspension and Cancellation Cover: How Payouts Work

No Amazon seller wants to get suspended but, if it does happen, here’s how the Monitor & Protect claims process works in practice.

For Amazon sellers, having their account suspended has become an occupational hazard. But this doesn’t mean that it’s any less damaging when it happens. Sellers have to contend with the fact that they have little or no funds coming in, while expenses like staff costs and rent still have to be paid.

Monitor & Protect is a comprehensive Amazon seller protection service from Thompson & Holt. It includes account health notifications and listing hijack alerts, to help sellers avoid suspension in the first place. If suspension does occur, Monitor & Protect includes an appeals service, and most sellers are reinstated quickly.

But if sellers are out of action for more than five days, there’s cover to fall back on of up to £50,000 (around $70,000), underwritten by insurance market Lloyd’s of London. Here’s how it all works, including a real example of the claims process in action.

This is an updated version of a post originally published in April 2018.

Continue reading

Top Liquidation and Clearance Websites for eBay and Amazon Sellers

We look at the best U.S. and U.K. websites for sourcing liquidation and clearance stock, with tips for buying profitable lots to sell online

Liquidation stock loading into trucks

Liquidation and clearance websites can look very profitable. On the face of it, you can purchase goods at huge discounts. But it’s risky too. Sometimes you are given very little information about the goods – or their condition – and you could end up with a truckload of items with little or zero resale value.

Research is key. Which are the best places to buy from? How do they work? What are the differences between them? How can you find good products and maximize your chances of success?

In this article I will discuss how clearance and liquidation websites work and discuss the best ones available in the U.S. and U.K. I have only included those which:

  • Sell liquidation stock such as customer returns and excess inventory
  • Sell business to business only, not to consumers
  • Offer online browsing and buying

The sites are listed in alphabetical order. At the end, I’ll explain some common problems with buying liquidation stock, and give some useful buying tips.

Continue reading

Amazon Suspensions Roundup 2018: Horror Stories and How to Appeal a Suspension

Amazon Suspension Roundup

One of the most popular topics on Web Retailer is being banned from selling on Amazon. It’s an emotional experience. One seller described his state on the day he found out he was suspended as, “confused, destroyed, anger, sadness, extreme worry”.

Sadly, Amazon account suspensions are very common. Sellers often have misconceptions about suspensions and post incorrect advice on social media and seller forums. It is important to separate the facts from the myths in order to maximize your chances of being reinstated.

In this 2018 roundup we have pulled together articles covering everything you need to know about Amazon suspensions, categorized into the following areas:

  1. Suspension horror stories
  2. How to appeal your suspension
  3. Amazon is getting tougher
  4. How to protect your business

Continue reading

The Best Ways to Get Suspended From Selling on Amazon This Season

For sellers afloat on Amazonian waters, here’s how to sail into the shark-infested depths, break your oars and smash a hole in your boat.

Man in broken boat being circled by sharks

This post is by Chris McCabe, owner and founder of ecommerceChris, LLC, an Amazon seller account consultancy.

It’s Q4, in case you hadn’t noticed! Every Amazon seller is scrambling to get as much inventory sold as possible, as quickly as possible.

Who has time to reply to performance notifications as soon as they come in? Do you have a spare moment to dig for invoices, if Product Quality teams come calling for proof of authenticity? What if a notice of claimed infringement comes in, when a brand tells Amazon that you’ve violated their intellectual property rights?

If you’re not well-versed in any of these processes, you’ll probably disregard the messaging for the time being. At most, you’ll delete your listing for that product, maybe even pull the inventory out of FBA. Problem solved, right? At least for now?

Not anymore, and definitely not at this time of year. Last week, Leah McHugh and I got together for a Facebook Live Q&A to tackle the most common suspension causes happening right now. Our audience had a lot of first-hand experiences to share, and one thing was crystal clear: if you want to get suspended, some ways will get you there in no time at all.

Continue reading