Tag Archives: Suspension

Amazon Seller Support: What They Can and Can’t Do For Sellers

Chris McCabe explains how to get the most out of Amazon’s Seller Support team, and when calling them is the last thing you should do

Amazon Seller Support call center rep confused

This post is by Chris McCabe, owner and founder of ecommerceChris, LLC, an Amazon seller account consultancy.

I’ve seen more than a few sellers expect big things and serious help from Amazon Seller Support, on life-or-death crises like account suspension. They usually come away disappointed after expending a lot of time and effort, simply because they failed to understand the nature of the beast before they started. There are a lot of things that Seller Support just can’t do.

Confusion over the inability to find help related to account performance problems tops the list of concerns, so I’ll tackle in detail what Seller Support actually does offers you as a seller. You’ll want to harness their skills in the best ways possible, and ignore them for areas they don’t cover.

So first, let’s delve into some basics around the Seller Support teams. Who are they, what do they do and where can you find them?

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7 Steps to Pass Amazon’s New Invoice Verification Process

Amazon are applying a stringent new invoice verification process. Chris McCabe explains how it works so you can make sure you’ll pass.

This post is by Chris McCabe, a former Investigation Specialist for Amazon’s Seller Performance team and founder of ecommerceChris.com.

Amazon is asking sellers for invoices from their suppliers more often than ever.

These invoice requests can be triggered by a whole range of complaints around quality, authenticity and condition. Amazon will even ask for invoices before an item has made its first sale, if their algorithms decide that complaints are likely to come in the future.

Why is this happening? Amazon needs to protect the integrity of the marketplace, and prevent growing buyer fears of counterfeit products being sold on the site. They need to know it’s new, it’s safe, and you bought it from a legitimate supplier. It’s that simple.

When Amazon receive your invoices, they don’t just take a quick look then file them away. They really do verify them. They’ll make phone calls, send emails, check websites and more. Genuine invoices can be rejected if they don’t meet Amazon’s standards.

Here’s how to make sure that your invoices pass the verification process.

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eBay Account Suspended? Why It Happens and What You Should Do

eBay account suspensions are on the rise. Here’s why eBay suspends sellers, how the process works, and how to avoid it happening again.

This post is by Mordechai Epelbaum, an independent eBay business consultant and Tuvyah Schleifer, the founder and CMO of CRSeller, a bespoke marketplace services provider.

When there is a breach of eBay’s policy, sellers can have their accounts suspended. An eBay suspension means business interruption, and often a cascade of problems with serious implications for the seller.

Why does eBay suspend seller accounts? It’s their business to protect the community from bad buyers and sellers. They want to make sure that no one gets hurt. Not the brand, not the buyer, and not the seller.

Perhaps most importantly, policy violations hurt eBay’s reputation and, in the final analysis, that is why eBay cares about them.

In this post, we’ll explain why eBay accounts are suspended, how the process works, and how to avoid it happening again.

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Momentum: New Amazon Seller Suspension Cover from NAS Insurance

Dodge a bullet with this new Amazon insurance policy, covering financial loss, reinstatement expert expenses and even tax audits.

Amazon seller account suspensions are a common occurrence and can be devastating for the businesses affected.

You’ve probably heard the horror stories about honest, hard-working sellers losing access to their accounts and having their payouts frozen. Their loans have to be paid and day-to-day expenses mount up, while costly reinstatement experts help them battle Amazon to get their accounts back as quickly as possible. But it can be a slow process, and success is not guaranteed.

Now a new Amazon suspension insurance option has launched for U.S. sellers, from leading underwriter NAS Insurance Services. The new cover, called Momentum, covers financial loss up to $1,000,000, suspension appeal expenses up to $25,000, and tax audit expenses up to $2,500.

With rates starting as low as $250 annually, it makes sense for all Amazon sellers to seriously consider protecting their accounts before they have their own horror stories to tell.

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Amazon’s Fake Review Problem is Worse Than Ever. Here’s Why.

Amazon’s efforts to clean up product reviews have sent the problem underground. Fake reviews are still around, but are harder to detect.

This post is by Chris McCabe, a former Investigation Specialist for Amazon’s Seller Performance team and founder of ecommerceChris.com.

Amazon has had a fake review problem for a long time. Up until late 2016, Amazon allowed sellers to give away products in return for a review. Those reviews were “honest and unbiased”, at least according to the disclaimers that reviewers sometimes added.

Back then, many sellers used product giveaways to increase their positive reviews. Amazon’s algorithms acted on the review data, search visibility went up, and buyers bought those items more often. Everyone went away happy, right? Well, at least the sellers did.

Then Amazon prohibited all incentivized reviews, and the problem swiftly went underground. Incentives continued to be offered, but away from the official discount code system, so Amazon couldn’t see the activity at all.

Fast forward to today, and a whole black market ecosystem has evolved. It’s focused on manipulating the Amazon reviews and search ranking systems, using a vast range of nefarious techniques. Amazon’s ban, ironically, has resulted in a fake review problem that makes the old behavior look quaint by comparison.

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