Tag Archives: Suspension

7 Steps to Pass Amazon’s New Invoice Verification Process

Amazon are applying a stringent new invoice verification process. Chris McCabe explains how it works so you can make sure you’ll pass.

This post is by Chris McCabe, a former Investigation Specialist for Amazon’s Seller Performance team and founder of ecommerceChris.com.

Amazon is asking sellers for invoices from their suppliers more often than ever.

These invoice requests can be triggered by a whole range of complaints around quality, authenticity and condition. Amazon will even ask for invoices before an item has made its first sale, if their algorithms decide that complaints are likely to come in the future.

Why is this happening? Amazon needs to protect the integrity of the marketplace, and prevent growing buyer fears of counterfeit products being sold on the site. They need to know it’s new, it’s safe, and you bought it from a legitimate supplier. It’s that simple.

When Amazon receive your invoices, they don’t just take a quick look then file them away. They really do verify them. They’ll make phone calls, send emails, check websites and more. Genuine invoices can be rejected if they don’t meet Amazon’s standards.

Here’s how to make sure that your invoices pass the verification process.

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eBay Account Suspended? Why It Happens and What You Should Do

eBay account suspensions are on the rise. Here’s why eBay suspends sellers, how the process works, and how to avoid it happening again.

This post is by Mordechai Epelbaum, an independent eBay business consultant and Tuvyah Schleifer, the founder and CMO of CRSeller, a bespoke marketplace services provider.

When there is a breach of eBay’s policy, sellers can have their accounts suspended. An eBay suspension means business interruption, and often a cascade of problems with serious implications for the seller.

Why does eBay suspend seller accounts? It’s their business to protect the community from bad buyers and sellers. They want to make sure that no one gets hurt. Not the brand, not the buyer, and not the seller.

Perhaps most importantly, policy violations hurt eBay’s reputation and, in the final analysis, that is why eBay cares about them.

In this post, we’ll explain why eBay accounts are suspended, how the process works, and how to avoid it happening again.

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Momentum: New Amazon Seller Suspension Cover from NAS Insurance

Dodge a bullet with this new Amazon insurance policy, covering financial loss, reinstatement expert expenses and even tax audits.

Amazon seller account suspensions are a common occurrence and can be devastating for the businesses affected.

You’ve probably heard the horror stories about honest, hard-working sellers losing access to their accounts and having their payouts frozen. Their loans have to be paid and day-to-day expenses mount up, while costly reinstatement experts help them battle Amazon to get their accounts back as quickly as possible. But it can be a slow process, and success is not guaranteed.

Now a new Amazon suspension insurance option has launched for U.S. sellers, from leading underwriter NAS Insurance Services. The new cover, called Momentum, covers financial loss up to $1,000,000, suspension appeal expenses up to $25,000, and tax audit expenses up to $2,500.

With rates starting as low as $250 annually, it makes sense for all Amazon sellers to seriously consider protecting their accounts before they have their own horror stories to tell.

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Amazon’s Fake Review Problem is Worse Than Ever. Here’s Why.

Amazon’s efforts to clean up product reviews have sent the problem underground. Fake reviews are still around, but are harder to detect.

This post is by Chris McCabe, a former Investigation Specialist for Amazon’s Seller Performance team and founder of ecommerceChris.com.

Amazon has had a fake review problem for a long time. Up until late 2016, Amazon allowed sellers to give away products in return for a review. Those reviews were “honest and unbiased”, at least according to the disclaimers that reviewers sometimes added.

Back then, many sellers used product giveaways to increase their positive reviews. Amazon’s algorithms acted on the review data, search visibility went up, and buyers bought those items more often. Everyone went away happy, right? Well, at least the sellers did.

Then Amazon prohibited all incentivized reviews, and the problem swiftly went underground. Incentives continued to be offered, but away from the official discount code system, so Amazon couldn’t see the activity at all.

Fast forward to today, and a whole black market ecosystem has evolved. It’s focused on manipulating the Amazon reviews and search ranking systems, using a vast range of nefarious techniques. Amazon’s ban, ironically, has resulted in a fake review problem that makes the old behavior look quaint by comparison.

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Amazon Seller Suspension and Cancellation Cover Now Available Worldwide

Amazon sellers can get protection of up $70,000 if rival sellers start taking potshots at them, thanks to the new Monitor & Protect service

For Amazon sellers, having their account suspended has become an occupational hazard. But this doesn’t mean that it’s any less damaging when it happens. Sellers have to contend with the fact that they have little or no funds coming in, while expenses like staff costs and rent still have to be paid.

Using a suspension consultant is a great way to get reinstated quickly, but if Amazon have a backlog, your account could still be out of action for a while.

Now Thompson & Holt have an innovative new type of cover for Amazon sellers, included as part of their Monitor & Protect package. This includes account health notifications and listing hijack alerts, to help sellers avoid suspension in the first place.

But if sellers do get suspended through no fault of their own, there’s cover to fall back on of up to £50,000 (around $70,000), underwritten by Lloyd’s of London. This allows sellers to claim back lost revenues, less any savings made, while their business was unable trade.

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