Software News tagged "Amazon"
UK multichannel management solution StoreFeeder has added support for Amazon Business, alongside other improvements in its latest release.
Amazon Business is a new marketplace for B2B products that serves the procurement needs of businesses of every size.
StoreFeeder now supports:
- Setting business prices against listings, increasing the chance of business sales.
- Creating quantity discounts for businesses, as a percentage or fixed amount.
- Enabling Amazon Business for a selling account, and activating Amazon's VAT calculation service.
Orders that come from business customers are tagged so they can be distinguished from standard orders, and filtered in the order list.
Amazon Business is available in StoreFeeder for Amazon UK, DE and FR.
Other enhancements in the latest StoreFeeder update include:
- DPD labels can now be printed when using Amazon Seller Fulfilled Prime.
- New area for adding customs data for products, so StoreFeeder can send electronic customs data.
- Changes to exchange rates so customers can set their own rate to be used.
- Improved functionality to pre-despatch.
- Improvements to suggested stock transfers.
- Improvements to the StoreFeeder App including next pick location and improved search functionality.
Amazon suspension consultants Thompson & Holt have been featured on the Web Retailer blog.
For Amazon sellers, having their account suspended has become an occupational hazard. But this doesn't mean that it's any less damaging when it happens. Sellers have to contend with the fact that they have little or no funds coming in, while expenses like staff costs and rent still have to be paid.
Monitor & Protect is a comprehensive Amazon seller protection service from Thompson & Holt. It includes account health notifications and listing hijack alerts, to help sellers avoid suspension in the first place. If suspension does occur, Monitor & Protect includes an appeals service, and most sellers are reinstated quickly.
But if sellers are out of action for more than five days, there's cover to fall back on of up to £50,000 (around $70,000), underwritten by insurance market Lloyd's of London. Here's how it all works, including a real example of the claims process in action.
Software suite for Amazon sellers ManageByStats has been profiled on the Web Retailer blog.
Most Amazon private label sellers have the same needs, and follow the same process. It starts with detailed market research, so the products you source will have the best possible chance of succeeding.
Even with great products, success doesn't just happen by accident. Building sales momentum usually takes a lot of advertising, and asking customers for product reviews.
But how do you know if all your marketing efforts are working? You'll need to monitor your search ranking, sales and profitability to find out. Once orders are flowing, you'll need to plan when to restock and how many units to buy, or sales will come to a dead stop.
Market research. PPC ads. Review requests. Search rank. Reporting. Restocking. It's a lot to think about. Many sellers use software to manage and automate each of these tasks, and end up using 5-10 separate apps, each with their own monthly subscription to pay.
ManageByStats, or MBS, takes a different approach. It's one system which covers just about everything an Amazon private label seller needs.
All-in-one tool for Amazon sellers Efficient Era now offers over 20 different alerts covering listings, the Buy Box, feedback and sales.
Buy Box changes detected by the new alerts include:
- No Buy Box: No sellers have the Buy Box.
- Lost Buy Box: Where the Buy Box has been lost to another seller.
- Buy Box Suppressed: There are offers, but Amazon isn't giving any of them the Buy Box.
- Page Suppressed: The product detail page is silently suppressed by Amazon.
"Amazon sellers talk a lot about account suspensions, but it's product suspensions and suppressions that are having the biggest impact lately. Amazon has become aggressive about removing products, often for reasons that aren't clear." said Bernie Thompson, Founder of Efficient Era, in a post explaining the rationale behind Buy Box losses.
Efficient Era checks for Buy Box ownership changes every 15 minutes, and page suppression events every 24 hours. Users can receive an email for each Buy Box loss event, and a daily digest email that combines all the alerts for that day.
Efficient Era also provides explanations and actionable recommendations on what sellers should do in each of these situations, and historical details of a product's Buy Box ownership.
Over 90% of all sales on Amazon occur using the Buy Box. Amazon can rotate the Buy Box between sellers and even take it away entirely in some situations, such as unusually high pricing.
Source: Efficient Era
Amazon listing monitoring system AMZAlert has been profiled on the Web Retailer blog.
Dirty tricks are a daily occurrence on Amazon. Without you even knowing it, competitors can be damaging your sales along with your well-earned reputation.
They can do this by hijacking your listings. They can take over the Buy Box, post negative reviews, and even downvote your existing positive reviews. There are numerous ways that competitors can sabotage your business. These tactics can result in a significant drop in earnings, and even lead to a full account suspension.
You can't stop competitors from trying to undermine your success. But what you can do is monitor your listings, take note of any unexpected changes, and have the right tools to fight back as quickly and effectively as possible. This is where AMZAlert comes in.
Amazon repricing tool BQool Repricing Central is now listed on Amazon's new seller software store.
Repricing Central is an automated Amazon repricer to help users win the Buy Box while protecting their profit margins.
Users can optimize their repricing speed to every 5-15 minutes. Repricing Central also includes a Profit Calculator to get close estimations of profit margins and product ROI. This feature also takes Amazon's fees and costs into consideration.
The Marketplace Appstore is a one-stop-shop where Amazon sellers can discover applications to help them automate, manage and grow their business. Accessible from Seller Central, the Marketplace Appstore features applications created by Amazon and external developers and covers a range of functionalities across the selling lifecycle.
Ecommerce management tool SureDone is now integrated with Amazon's marketplace in Australia.
"With the addition of Amazon Australia, SureDone continues to demonstrate its global marketplace support," said Jason Nadaf, CEO and Founder of SureDone. "We've helped sellers who may have once viewed Amazon Australia as an island – separate from the rest of their Amazon ecosystem – to now view it as a great opportunity to extend their reach and increase their sales."
Amazon launched their Amazon Australian marketplace in late 2017, started offering Amazon Prime to Australians in June of this year and has an Amazon FBA warehouse near Melbourne, Australia. Due to tax requirements of the Australian government, Amazon.com will not ship products internationally to Australia giving third party sellers an even greater opportunity to increase sales in this country by leveraging the Amazon FBA program – fully supported by SureDone's software.
"Within 6 months of launching, Amazon made it into the top 5 e-commerce marketplaces in Australia and it's continuing to grow," said Chris Labatt-Simon, Executive Vice President at SureDone. "Utilizing SureDone's multichannel e-commerce software, sellers can leverage this fast growth to rapidly increase their own revenues and customer base."
Multichannel ecommerce tool Ecomdash is now listed in Amazon's new Marketplace Appstore.
Businesses that sell on Amazon can find ecomdash listed as a solution to help them manage inventory and orders, shipping, listing, and various ecommerce connections.
The Marketplace Appstore is a one-stop-shop where the small and medium-sized businesses that sell on Amazon can more easily discover quality applications to help them automate, manage and grow their business. Accessible from Seller Central, the Marketplace Appstore features applications created by Amazon and external developers that covers a range of functionalities across the selling lifecycle.
"We are thrilled that our innovative software can now be discovered by the millions of businesses that sell on Amazon," said Nick Maglosky, CEO of ecomdash. "Our platform can empower these entrepreneurs to confidently manage and grow their business."
Marketplace management tool SureDone has joined Amazon's new Marketplace Developer Council and Appstore.
Membership in the Amazon Marketplace Developer Council gives SureDone a formal environment to provide feedback and recommendations on features that may be made available to businesses that sell on Amazon.
SureDone's listing on the Amazon Marketplace Appstore means that more businesses selling on Amazon will have access to SureDone's listing, inventory management and consolidated order management solutions. The Amazon Marketplace Appstore help businesses that sell on Amazon identify tools that will help them grow and expand their business on the Amazon website.
"Participating in the Amazon Marketplace Developer Council will ensure that SureDone customers have a voice in the evolution of the Amazon store," said Jason Nadaf, CEO of SureDone. "SureDone is a customer driven e-commerce platform and we'll be sure to communicate our customer's feedback while participating in the Council."
"Getting early access to new capabilities is a wonderful opportunity for our product team," said Patrick Landers, SureDone Product Manager. "It means we can test software changes sooner, release product versions in a more timely fashion and give immediate feedback to Amazon on implementation issues."
SureDone provides multichannel listing and inventory management with built-in connections to marketplaces such as eBay, Amazon, Walmart, and Jet, a highly flexible automation engine supporting the import and export of data in almost any format from and to almost any system.
Amazon suspension insurance Momentum has been profiled on the Web Retailer Blog.
The feature looks at:
- Eligibility for the new insurance
- The level of cover provided
- Types of suspension covered
- How financial loss is calculated
- How much it costs
Source: Web Retailer Blog
Ecommerce software provider ChannelAdvisor has been invited to join Amazon's new Marketplace Developer Council.
"We are excited to include our Marketplaces solution in the Amazon Marketplace Appstore," says Mark Vandegrift, vice president, product management, ChannelAdvisor. "At ChannelAdvisor, we have a long history of supporting Amazon sellers with our industry-leading e-commerce platform. Our solutions are designed to help sellers seamlessly list, manage and optimize their products across marketplaces."
Members of the Amazon Marketplace Developer Council have a unique perspective and understanding of the small and medium-sized businesses that sell on Amazon. Through the Marketplace Developer Council, members share valuable insights and feedback on existing and prospective tools and programs to influence and shape the roadmap and priorities for Marketplace Web Service APIs and associated tools.
"It's an honor for ChannelAdvisor to be invited to join the Amazon Marketplace Developer Council. For over 15 years, we've been committed to helping retailers and brands connect with customers, optimize operations and grow their sales channels," says David Spitz, CEO, ChannelAdvisor. Our participation is an extension of that commitment, and we look forward to collaborating with other members to help generate new ideas and improve the experience for customers and Amazon sellers."
ChannelAdvisor's Marketplaces solution is also available on Amazon's Marketplace Appstore, accessible through Seller Central.
Multichannel management software provider Sellbrite is now a member of the new Amazon Marketplace Developer Council.
The Amazon Marketplace Developer Council - a select group of organizations and software developers that build useful software applications for Amazon marketplace sellers - will provide feedback and advice to improve developer tools used to integrate with the Amazon marketplace.
"By forming the Developer Council, Amazon is showing its commitment towards third-party application developers, who are an important part of the marketplace eco-system," said Brian Nolan, co-founder & CEO of Sellbrite. "We're thrilled to be included in this elite group and look forward to continuing our long history of success with Amazon."
As a member of the Marketplace Developer Council, Sellbrite will have early access to upcoming products and programs, and will be able to test and provide feedback on new features. Sellbrite will also have input towards the future development priorities for Amazon Marketplace APIs.
"We are excited to participate and share our feedback with the Amazon team," said Keith Swallow, Director of Engineering at Sellbrite. "Having an open line of communication with Amazon and other council members will be great for everyone involved."
Amazon seller suspension consultants Thompson & Holt have added Amazon seller suspension insurance to their "Monitor & Protect" service.
The Monitor & Protect service alerts sellers about issues which would cause a suspension, and with the new insurance now covers expenses such as wages, rent and overheads incurred during a suspension.
To qualify, sellers will need to have general liability and product liability insurance in place (a requirement to sell on Amazon), an average store rating of 3.49 or higher, and be based in North America or Europe.
Businesses of all sizes can be insured with a maximum coverage of 60 days. If a seller needs to make a claim they will need to notify the insurance company within 5 days of receiving the suspension notification. The insurance covers losses of up to £50,000 and is underwritten by Lloyds of London.
Stuart White, Director of Thompson & Holt said, "This additional insurance will give many Amazon Sellers additional peace of mind should the worst happen. Most sellers automatically assume that if an Amazon account is suspended that the seller has deliberately breached Amazons policies. We speak to at least a dozen sellers each week who have been targeted by well organised syndicates who deliberately try, and often succeed, in suspending competitors accounts. If this happens to an innocent seller the consequences can be devastating".
Thompson & Holt offer a free 30 day trial of the Monitor & Protect alerts service.
Some common questions about Amazon suspension insurance were answered in a Web Retailer article from May 2017.
Source: Thompson & Holt
Amazon back-end keyword extractor AmzDataStudio has added a number of new features for keyword research, PPC optimization, and SEO.
The new tools include:
- Competitors' Keyword Finder which extracts organic keywords used in competitors' listings.
- Keyword Generator which generates search terms with volume and PPC bids information.
- Competitors' PPC Keywords Finder which extracts PPC ad keywords used by competitors.
- PPC Competition Radar which finds products targeting the same keywords.
- Keyword Rank Tracker which monitors the ranking of products for specific keywords.
- Index Checker which tests if a keyword is indexed for a particular ASIN.
- HTML Converter which converts an Amazon description from text to HTML.
Amazon seller suspension consultants Thompson & Holt have celebrated their 3,000th successful reinstatement.
Of the company's recent success, Stuart White, Thompson and Holt owner said, "Helping over 3,000 Amazon Sellers is a great achievement for all the team. We always go the extra mile for each customer and put in 100% to helping our customers. We are all really proud of this achievement."
Thompson and Holt's achievement has been achieved by employing Amazon sellers, solicitors and analytical researchers. This combination of knowledge and experience has resulted in a unique service which Amazon sellers across the globe have benefitted from.
By offering additional services such as "Monitor and Protect", a service which instantly notifies Amazon Sellers about any potential issues about their account and can prevent suspension, Thompson and Holt hopes to educate its customers so that they do not end up suspended on Amazon in the future.
Source: Thompson and Holt
Amazon FBA reimbursements service Refunds Manager has been covered in a new feature article on Web Retailer.
The article covers the kind of mistakes Amazon makes, such as stock being damaged or lost in the warehouse and overcharged fees. It then explains how Refunds Manager helps sellers ensure they get all the reimbursements that are due to them.
Refunds Manager has over 3,000 users, ranging from small sellers who have got back thousands of dollars, to some of Amazon's largest sellers with total reimbursements amounting to hundreds of thousands of dollars.
Source: Web Retailer Blog
Marketplace management tool SellerActive can now convert prices into different currencies, and take Amazon fees into consideration for floor price calculations.
SellerActive's price mirroring strategy now includes the option to use currency conversion when mirroring prices between marketplaces. Currency rates are updated daily.
The dynamic minimum price feature now takes Amazon fees into consideration when calculating the floor price for automatic repricing purposes. The cost stored in SellerActive plus marketplace fees and an optional margin (absolute or percentage) will be used as the minimum price. Amazon fees included are commission fees, referral fees, and all FBA-related fees.
- Lengow is an eCommerce solution that specializes in feeding product data to a wide range of comparison shopping engines (CSEs), affiliate platforms, marketplaces and social networks.
- SingleFeed is a product feed service from Vendio that is integrated with multiple comparison shopping engines, affiliate networks and eCommerce platforms.
- SellerEngine is a management tool for Amazon sellers that includes barcode product entry, listings management, automatic re-pricing, inventory dashboard, email marketing, pick list and mailing label printing, and community support.
- Easy Auctions Tracker is an Excel spreadsheet which automatically downloads transaction information from eBay, including buyer information, shipping data and fees.