Marketplace management tool Veeqo has released a new module for handling customer returns.
Veeqo Returns connects customer service, warehouse and finance teams to a single portal that everyone can use.
Users can create returns, record the reason, easily update stock and issue refunds all from one platform. When a new support ticket comes in, the customer service team can quickly find the order and create a new return request.
Returns are flexible so if a customer only wants to return part of the order, they don't need to send all the items back. When goods arrive at the warehouse, the item can be received against the relevant return request, and notes added about the item's condition.
Products can be quickly added back into sellable stock if the condition is good enough, or written off and discarded. As soon as this happens, the order automatically updates ready for either a refund or replacement.
Finance users can then filter returns to show those ‘Ready for Refund' and the relevant sales channel gets automatically updated with the refund details.
Veeqo Returns is available starting from the High Growth pricing plan.
Multichannel ecommerce platform ChannelAdvisor has released features including a new pricing console and an improved demand forecasting module.
The Amazon Pricing Console provides ASIN-level data, Amazon repricing tools and calculators, in one streamlined location. Users can report on performance, see competitor information, adjust minimums and maximums, and change repricer rules.
Velocity Repricing adjusts prices automatically based on goals, such as improving profit margin or increasing unit sales. This eliminates the need to manually monitor inventory levels, performance metrics and sales velocity data. Velocity Repricing helps reduce spending on storage fees for underperforming products, and earn more on top-performing SKUs.
Demand Forecaster Premium provides additional insights to prevent overstocking and under-selling, by predicting the inventory needed to meet upcoming demand. In addition to per-product estimates of stock needed for the next 30, 60 or 90 days, Premium also shows forecasts by channel, category and fulfillment type.
ChannelAdvisor's improved Shipping Management Suite has full API support and over 20 specialty features. Advanced automation helps ensure each order is sent using the fastest, most cost-effective shipping option available. Orders can be split, formatted and routed based on shipping fees, speed and other variables.
ChannelAdvisor Fulfillment Services keep connections to distributors and third-party logistics providers up-to-date at all times. Even if a distribution partner's technology changes, orders will continue to go through. Orders can be automatically routed to the most cost-efficient distributor, by comparing prices across suppliers.
Finally, Nielsen Product Availability has been added for manufacturing brands, to ChannelAdvisor's Where to Buy Local solution. This ensures consumers will always see the most up-to-date information on in-store retail stock.
Amazon listing protection tool AMZAlert has been profiled on the Web Retailer blog.
Sabotage from other sellers is a big problem on Amazon. For many sellers, their competitors are constantly trying to jump on their listings, submitting fake reviews and trying to interfere with their product details. It's essential to continually monitor your Amazon products, but doing that manually is resource-intensive and exhausting.
AMZAlert is a specialized, automated tool for monitoring Amazon listings. It continually scans your products and lets you know if there's a problem. This saves hours every week, and gives peace of mind that if one of your ASINs is under attack you will know about it fast.
In this post, we'll walk you through the AMZAlert software and let you know how it works, so you can focus your efforts on growing your Amazon seller business, not on watching out for competitors.
Web hosting provider GoDaddy has acquired multichannel ecommerce software provider Sellbrite.
GoDaddy has acquired Sellbrite, and is using their technology to power a new Marketplaces feature on GoDaddy's ecommerce platform, which is known as GoCentral Online Store. The new feature allows US-based customers to list and sell their online store inventory through Amazon, eBay, Etsy, Jet, and Walmart.com, all from a single location.
GoCentral Online Store now provides powerful tools and automation to simplify listing, keep inventory in sync, avoid overselling, and centralize order fulfillment across sales channels. Users can also connect existing marketplace listings to their GoCentral Online Store.
"Beyond their own website, entrepreneurs are looking to sell on places like Amazon, eBay, and Etsy to be successful," says Greg Goldfarb, VP of Products, eCommerce and Customer Engagement. "Each marketplace works differently for sellers and it can be a daunting task to get up and running and a huge pain to stay on top of orders and inventory once sales start flowing."
"Helping small brands and retailers succeed on online marketplaces has been our focus from day one," said Sellbrite Co-founder and CEO Brian Nolan. "Like us, GoDaddy puts customers at the center of everything they do and takes great pride in helping them succeed. Working closely with GoDaddy has reinforced that we share a common vision and worldview. We're incredibly excited about the potential this unlocks in the years to come, and we can't wait to get started on the next chapter."
The acquisition supports GoDaddy's overall ecommerce strategy by helping customers sell everywhere and sell anything - physical products, digital goods and services. As part of GoDaddy, Sellbrite will continue to support small business customers on e-commerce other platforms - not just those using GoCentral Online Store. Financial details of the transaction were not disclosed.
Marketplaces is included in the GoCentral Online Store at no additional charge, allowing sellers to connect up to three marketplaces and process up to 50 orders a month. Upgrade plans are available for additional marketplace connections, higher order volumes, and to sync orders and inventory more frequently.
Multi-channel ecommerce solution Cloud Commerce Pro has released two new cart integrations, improved barcode scanning and new picking reports.
Cloud Commerce Pro now has a full integration with EKM, a UK-based ecommerce platform. EKM users can incorporate Cloud Commerce Pro's automated inventory management, auto-purchasing, and other services designed to streamline ecommerce order management including automated courier booking.
Visualsoft customers can also now use Cloud Commerce Pro to process orders, synchronise inventory across their Visualsoft store and other sales channels (including EPOS and telephone ordering), set rules to automatically book couriers, and more.
Cloud Commerce Pro has a new "Zero Stock Orders" option, allowing merchants to take orders without having inventory in stock. This is useful when manufacturing to order, and also for telephone and wholesale ordering when stock has run out.
Cloud Commerce Pro has an improved barcode scanning system, designed for modern Android devices including the TC25 Zebra. This system allows inventory settings to update in real time as stock is picked or booked in. There's no risk of the database not updating because the scanner wasn't correctly returned to its cradle and synched.
Finally, the new Picking Report allows customers using barcode picking to see exactly how productive each user is, monitoring how fast they pick, how accurate they are, and more.
Source: Cloud Commerce Pro
Marketplace product research platform Algopix has been profiled on the Web Retailer blog.
Products are the bread and butter of an ecommerce business. Some sellers get lucky and find a product that shifts from their digital shelves like no other, but many struggle to find the sweet spot.
As a result, sellers often end up with a lot of inventory that won't budge. This costs them time, money, and resources and, in the worst case scenario, can bring a business to its knees.
Today, product research is easier than ever before. Algopix pinpoints products that are successful by providing users with estimated unit sales, expenses breakdowns, and competitor analysis across Amazon, eBay, and Walmart.