XSellco CRM Introduces Smart Replies, Analytics, Remind Me Later
Marketplace email management tool XSellco Marketplace CRM has released a number of new features.
The "smart replies" feature automatically matches every customer message received with a suggested response. The message subject and order status and used along with other data to find the most appropriate response. Replies are not sent automatically, but a customer service rep can quickly send the suggested response.
Analystics have been added to the CRM dashboard, showing the average time it takes to reply to a customer, and to resolve an issue.
Finally, a new "remind me later" feature provides a notification at a later date for when a customer has been promised a follow-up email: