Bigcommerce Stores Down Over Five Days

Around 5% of Bigcommerce webstores suffered downtime from 1 to 5 April, reports EcommerceBytes.

Bigcommerce's Head of Operations and Site Reliability Scott Baker said the blame lied squarely with their service provider IBM, saying "IBM Softlayer intentionally let their Object Storage cluster fall into disrepair and chose not to scale it... Our engineers placed too much trust in IBM Softlayer and that's on us."

Baker added that Bigcommerce would be moving to an alternative vendor and planning to rely less on a single service provider.

Source: EcommerceBytes

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