James and James Adds Customer Returns Feature
Third-party logistics company James and James Fulfilment has added a new feature which allows end customers to request a return of orders which the company has previously fulfilled.
Retailers are automatically notified of the return request through James and James' ViewPort fulfilment system.
As a cloud-based system, it allows customers to simply visit the ViewPort page and raise a returns request. Postage options are offered including pre-paid label printing complete with RMA number, labels only, or the customer can purchase postage credits from James and James.
At the same time the retailer is alerted and the request appears in the fulfilment system as a real time notification. The seller can authorise the return, and will know what goods are returning, the reason, and what action the customer has requested – all without system delay.
"Our clients find this a very welcome development, reducing the impact of one of the biggest issues with e-retail, and allowing them to provide a slick service, as good as the best in the sector", said James Hyde, Operations Director of James and James.
The new feature is included from this month, and plans are in place to introduce a version that can be embedded into retailers' own web sites if preferred.
Source: James and James