XSellco Fusion Adds External Messaging

Ecommerce customer support tool XSellco Fusion now supports messaging external contacts from within support tickets.

The new feature makes it easier to resolve customer queries when you need to contact an external partner, like a manufacturer, drop shipper or courier. Rather than sending messages from outside the system, users can now compose external messages inside Fusion.

External contacts are saved by the system and suggested in future messages from a drop-down menu. External messages aren't seen by customers, and can use smart tags to quickly add information like order number, SKU and customer details.

XSellco Fusion also now automatically saves draft messages. As soon as the user stops typing, an alert confirms that changes have been saved.

Source: XSellco

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