XSellco Fusion Adds New Sales Tab
Ecommerce customer support tool XSellco Fusion has released a new "Sales" tab, allowing users to contact customers proactively.
The new tab provides a way for users to search and view sales orders, and initiate communication with customers. Previously, Fusion users had to receive a message from the customer before they could send them a message.
"Being able to initiate contact with customers based on orders will empower Fusion users to anticipate problems and keep customers in the loop from moment of purchase to delivery", said XSellco's Head of Development Niall Dawson.
One example of where the new feature can be useful is informing the customer of an unexpected shipping delay.