Infopia Forms New Customer Support Team
eCommerce solution vendor Infopia has formed the new Transact Customer Support team.
Named after the new Infopia eCommerce platform, Transact Customer Support offers merchants a tiered support structure with greater accessibility to help when needed. The new team will enable online merchants to focus on growing revenue instead of dealing with technology-related issues.
Support is accessible via a new toll-free number. The call center, support portal, and knowledge base are powered by salesforce.com, which gives team members the ability to have a 360 degree view of customer interaction to provide the best solution possible.
"The new Transact Customer Support team is an important component of our new eCommerce solution," said Bjorn Espenes, CEO at Infopia. "They take a proactive approach to customer needs -- acting as an internal advocate for merchants at Infopia and enabling the focus to be on revenue instead of technology."