eDesk by xSellco

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Reviews

Average Rating: starstarstarstardim star (5 reviews)

starstarstarstardim star
Good choice if you're looking for a help desk

What was good about this product or service overall? Happy with my decision, tested a few of them over the years. Some really good features that slot of other help desks don't have. Connects to all marketplaces at no additional cost. Quick setup. Dashboard is nice and easy to navigate. Reports giv... more

stardim stardim stardim stardim star
Not trustworty

What was good about this product or service overall? Integration is good with all order info is available Could anything have been better? customer service really bad and they dont really bother about you as a customer , when you raise any query with them they will reply you like you dont even... more

starstarstarstarstar
Simply awesome

XSellco has saved me an incredible amount of time. I have a small team of 3 support agents and I used to spend most of the day stressing over customer emails. Now we get customer support done for the day in under 2 hours. We’ve cut down on our support time by over 80% which is amazing. XSellco als... more

starstarstarstarstar
Xsellco Fusion - You Can't Get Any Better Than This

I've switched to Xsellco Fusion a couple of months ago from a competitor, and I never looked back. In the contrary, I'm only looking forward. Xsellco is an incredible, forward-looking, innovative team, with one goal in mind, making our tedious, wearisome job as easy and efficient as possible. And... more

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Saves time and money!

We rapidly getting bogged down with hundreds of queries from ebay/amazon and it looked like i might have needed to employ a 4th person in customer services, which costs ££££. We needed something that could help us give better and quicker customer service. After working with xsellco over the last 2... more

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Description

eDesk helpdesk integrates with all major ecommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy.

Latest Reviews

Average Rating: starstarstarstardim star (5 reviews)

starstarstarstardim star
Good choice if you're looking for a help desk

What was good about this product or service overall? Happy with my decision, tested a few of them over the years. Some... more

stardim stardim stardim stardim star
Not trustworty

What was good about this product or service overall? Integration is good with all order info is available Could any... more

starstarstarstarstar
Simply awesome

XSellco has saved me an incredible amount of time. I have a small team of 3 support agents and I used to spend most of... more

Availability

Worldwide

Compatibility

Access Via Android App, iOS App, SaaS (Cloud Web App)
Amazon Sites All Amazon Websites
eBay Sites All eBay Websites
Multichannel Brightpearl, ChannelAdvisor, ChannelGrabber, Linnworks, Skubana
Other Marketplaces Allegro, Bonanza, Cdiscount.com, Mirakl Powered, PriceMinister, Walmart.com
Shopping Carts BigCommerce, Magento, Prestashop, Shopify, WooCommerce
Social Media Facebook, Twitter

Pricing

Trial: 14 days

eDesk EssentialThe essential solution for smaller online sellers operating within a limited number of channels. $85 per user per month
eDesk UnlimitedThe smart solution for online sellers. No user or channel limits. $125 per user per month
eDesk Unlimited +Enhanced levels of integration, reporting and support. $195 per user per month

Categories

Feedback, Reviews & Support » Customer Support Tools

Supplier

xSellco (4 other listings)

The Supplier Says

eDesk by xSellco, the high-performance helpdesk for online sellers

eDesk is the high-performance helpdesk that integrates with all major eCommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy.

eDesk ensures that customer, product, order and shipping details are matched with incoming queries. Less about simply managing tickets, than solving them quickly, eDesk features include:

1. Intelligent routing - Unlimited customizable rules make it easy to assign incoming tickets to the best agents suited to solve each query.
2. Shipment tracking - Full integration with marketplaces allows order details and live shipping information to be matched with incoming communications quicker and more efficiently.
3. AI Responses and templates - eDesk uses artificial intelligence (AI) to suggest the most efficient and optimized response, allowing one-click solutions to customer queries.
4. Replica invoicing - eDesk automatically generates invoices on request allowing users to respond to queries in seconds.
5. Proactive feedback requests - Fully integrated feedback solutions to improve seller feedback and product reviews.

Cut your response times in half and get back to selling with eDesk.

xSellco, 24 September 2018
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Updated 30 Sep 2019.

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