eDesk by xSellco

Description

eDesk helpdesk integrates with all major ecommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy.

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Availability

Worldwide

Compatibility

Access Via Android App, iOS App, Web Based / SaaS
Amazon Sites All
eBay Sites All
Multichannel Brightpearl, ChannelAdvisor, ChannelGrabber, Linnworks, Skubana
Other Marketplaces Allegro, Bonanza, Cdiscount.com, Mirakl Powered, PriceMinister, Walmart.com
Shopping Carts BigCommerce, Magento, Prestashop, Shopify, WooCommerce
Social Media Facebook, Twitter

Pricing

Trial: 14 days

eDesk EssentialThe essential solution for smaller online sellers operating within a limited number of channels. $85 per user per month
eDesk UnlimitedThe smart solution for online sellers. No user or channel limits. $125 per user per month
eDesk Unlimited +Enhanced levels of integration, reporting and support. $195 per user per month

Categories

Feedback, Reviews & Support » Customer Support Tools

Supplier

xSellco (5 other listings)

The Supplier Says

eDesk by xSellco, the high-performance helpdesk for online sellers

eDesk is the high-performance helpdesk that integrates with all major eCommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy.

eDesk ensures that customer, product, order and shipping details are matched with incoming queries. Less about simply managing tickets, than solving them quickly, eDesk features include:

1. Intelligent routing - Unlimited customizable rules make it easy to assign incoming tickets to the best agents suited to solve each query.
2. Shipment tracking - Full integration with marketplaces allows order details and live shipping information to be matched with incoming communications quicker and more efficiently.
3. AI Responses and templates - eDesk uses artificial intelligence (AI) to suggest the most efficient and optimized response, allowing one-click solutions to customer queries.
4. Replica invoicing - eDesk automatically generates invoices on request allowing users to respond to queries in seconds.
5. Proactive feedback requests - Fully integrated feedback solutions to improve seller feedback and product reviews.

Cut your response times in half and get back to selling with eDesk.

xSellco, 24 September 2018
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Updated 24 Sep 2018.

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