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FeedbackExpress is a cloud-based software solution that helps Amazon sellers manage their feedback communication with buyers.
Messages can be triggered when an order is placed, despatched or delivered or up to 10 weeks after the event. Messages can be filtered by fulfilment type, item condition, SKU/ASIN and shipping location.
FeedbackExpress can exclude orders where delivery is late, and ask for product reviews after positive seller feedback is left.
|Access Via||SaaS (Cloud Web App)|
|Amazon Sites||Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.com.au, Amazon.com.mx, Amazon.de, Amazon.es, Amazon.fr, Amazon.in, Amazon.it|
Special offer for Web Retailer members. Get the details here.
Trial: 30 days
Amazon feedback tool FeedbackExpress has added a new feature to monitor Amazon product reviews.
FeedbackExpress users can now track how well their products are doing on Amazon and get notifications when customers leave negative product reviews.
All users will be able to track three ASINs free of charge with tiered plans available for those wishing to track more.
With the added functionality, sellers can:
- Quickly filter product reviews according to rating.
- Get alerts to your phone or inbox when a negative review is posted.
- Quickly spot negative feedback that customers are posting about your products and reach out to them to resolve issues.
- Translate reviews to your own language.
FeedbackExpress also has another new feature: automatically inserting product images and titles into the Amazon customer emails it sends.
Amazon feedback tool FeedbackExpress has added support for three further international Amazon marketplaces.
FeedbackExpress now works with:
- Amazon.com (US)
- Amazon.co.uk (UK)
- Amazon Australia
- Amazon Canada
- Amazon France
- Amazon Germany
- Amazon India
- Amazon Italy
- Amazon Japan
- Amazon Mexico
- Amazon Spain
Existing FeedbackExpress users can add the new marketplaces within their account now.
FeedbackExpress helps Amazon sellers manage their feedback communication with buyers, remove neutral and negative feedback, protect their seller rating, and increase their Buy Box percentage.
Amazon feedback tool FeedbackExpress is now available in the new Seller Central Appstore.
The Amazon Marketplace Appstore is a one-stop-shop where the small and medium-sized businesses that sell on Amazon can more easily discover quality applications to help them automate, manage and grow their business. Accessible from Seller Central, the Marketplace Appstore features applications created by Amazon and external developers and covers a range of functionalities across the selling lifecycle.
Brendan Doherty, CEO of FeedbackExpress said, "At FeedbackExpress, we're excited to be featured in the Feedback and Reviews category. We hope the new platform will help businesses that sell on Amazon quickly identify the integrated tools they need to support their selling needs on Amazon."
Amazon feedback solicitation tool Feedback Express is running a competition to win a free subscription to the service for a year.
Both new and existing FeedbackExpress users can enter, and stand to win a year's subscription to FeedbackExpress worth up to GB £708.
To enter, sellers need to sign up for a 30-day trial (free) using code "1YEARFREE", and will then be entered into the competition automatically.
Existing customers can enter by emailing email@example.com with the subject line, 1YEARFREE.
The winner will be announced on Tuesday 3 October 2017.
FeedbackExpress is cloud-based software solution that helps Amazon sellers automate and manage their feedback communication with buyers. The software helps sellers get more positive feedback and product reviews as well as alerting them to any negative and neutral feedback.
Amazon feedback tool Feedback Express is now compatible with the Amazon marketplaces in Germany, France, Italy, Spain and Canada – in addition to existing support for the UK and USA.
Feedback Express has also added new message templates, professionally translated into German, French, Italian and Spanish, so sellers can request seller feedback and product reviews on Amazon's European marketplaces just like a native speaker would.
FeedbackExpress is a cloud-based software solution that helps Amazon sellers automate and manage their feedback communication with buyers. The software is proven to help sellers get more positive feedback and product reviews as well as removing negative and neutral feedback quickly and effectively.
When sellers receive negative feedback on their Amazon account, FeedbackExpress alerts them by SMS and email. Professionally-written feedback and product review requests are provided to help increase feedback quantity and quality. Currently Amazon UK and US marketplaces are supported with plans to add further marketplaces in the near future.
FeedbackExpress has a free 30-day trial (no credit card required), then costs from £14.95 or $20.00 per month.
For Web Retailer members, the free trial is extended to 45 days. Visit the Special Offers page for more details and the offer code.
Lucid Interactive has been providing ecommerce solutions to Amazon sellers for over 13 years.
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The Supplier Says
Amazon Feedback Software
FeedbackExpress is a powerful, cloud-based software solution that helps Amazon sellers manage their feedback communication with buyers.
FeedbackExpress is proven to help sellers get more positive feedback, increased product reviews as well as removing any negative and neutral reviews efficiently and effectively.
Sign up for your free trial today, no credit card required.
www.feedbackexpress.com Lucid Interactive, 25 August 2016