Feedback Genius

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Average Rating: starstarstarstardim star (16 reviews)

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Updated: Good with footnotes

After I complained to customer service several times and informed them I am going to go nuclear, they put me in touch with decision maker to reach out to me and explain / try to sort out the issues. Service is reliable. Dashboard has some info that could be presented better and according to this... more

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Do not recommend

I wish I could give them 1 star. Their customer service is the worst customer service I ever experienced. They did a price match on the solution - however, there was an overcharge on my account. Their representative told me they would credit me a 1 month free subscription - however they did not.... more

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Service didn't send emails for 3 months.

I use it for Amazon to send out emails to our customers about product. After setting everything up, I just left it there. Their token expired for 3 months but they didn't send out any alerts or warnings that they weren't able to send out emails through Amazon and yet kept charging the monthly bill... more

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Integration is so slow

What was good about this product or service overall? Tracking the delivery option is good in this product. The interface is also nice to understand. Could anything have been better? Initial integration could be better. It took so long to send messages for Merchant fulfilled products. How was the... more

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Good functions but company customer service is very poor.

Was under the impression that messages carry over because it literally has text on the same page that claims that it does so I paid for the 60,000 messages instead of the 10,000 - thinking that I get a good deal. After I paid for the second month and noticed that the messages do not carry over,... more

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Finally a service that actually works with real results!

I have tested for a lengthy periods several 3rd party software that specialize with email follow up for the purpose of enhancing feedback response. This is the only one that actually works! The work with other companies has yielded very little to nothing so I was skeptical trying again. I did be... more

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Well Done Guys!!!

Hello! This message is for Jeff Cohen. I definitely want to give both your company and Michael a FIVE STAR REVIEW!! MICHAEL has been most outstanding in his customer service! He has gone far beyond the "call of duty." More than once he has called me to resolve an issue, and see my 2nd account... more

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Lovin' it!

Feedback Genius radically improved my feedback on the 'zon. Their pricing allows small sellers to get started at very low cost and gradually grow their business. Now they are live on European marketplaces, too. Always excellent customer service. Great product! more

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Simply the best! Love FeedbackGenius

Very simple and very affordable! Makes it a breeze to email thousands of customers a month and not waste man hours. Everyone should be using this. Hands down! :D:D:D:D:D:D:D:D:D:D:D:D more

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Outstanding customer service.

I'm a very satisfied customer. FeedbackGenius is an excellent tool which allows me hassle free follow up with all customers. Also it was very simple to set it up. But the most important they have Outstanding customer service. more

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Description

Feedback Genius is a customer communication tool which assists Amazon sellers with feedback management, product reviews and reputation management.

Automatically solicit feedback or product reviews, monitor negative feedback, enhance your customer communication and more.

Latest Reviews

Average Rating: starstarstarstardim star (16 reviews)

starstarstarstarstar
Updated: Good with footnotes

After I complained to customer service several times and informed them I am going to go nuclear, they put me in touch ... more

stardim stardim stardim stardim star
Do not recommend

I wish I could give them 1 star. Their customer service is the worst customer service I ever experienced. They did a... more

stardim stardim stardim stardim star
Service didn't send emails for 3 months.

I use it for Amazon to send out emails to our customers about product. After setting everything up, I just left it the... more

Related Discussions

Re: Walmart feedback

...solicitation tool for Walmart like Feedback Genius and all the other Amazon feedback... more

Re: Introduce yourself here

...stars and ratings are your life blood. Feedback Genius will encourage your buyers to review... more

Product Development in Chicago

...have very positive things to say about Feedback Genius and Shipstation. I always learn a... more

Compatibility

Access Via SaaS (Cloud Web App)
Amazon Sites Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.com.mx, Amazon.de, Amazon.es, Amazon.fr, Amazon.it

Pricing

Trial: 30 days

Small1,000 emails per month $20
Medium3,000 emails per month $40
Large10,000 emails per month $80
Extra Large60,000 emails per month $250
Free - up to 100 emails per month

Categories

Feedback, Reviews & Support » Feedback & Review Solicitation

Amazon Selling » Feedback & Reviews

Discussions

Re: Walmart feedback

...solicitation tool for Walmart like Feedback Genius and all the other Amazon feedback... more

Re: Introduce yourself here

...stars and ratings are your life blood. Feedback Genius will encourage your buyers to review... more

Product Development in Chicago

...have very positive things to say about Feedback Genius and Shipstation. I always learn a... more

Getting traction in UK, but integration is a problem

...layer of work. On the plus side, Feedback Genius is now integrated with Amazon Europe,... more

Re: Amazon product reviews. Do you use fake review sites ?

...Emailing buyers using a tool like FeedbackGenius or Feedback Five Giving away... more

Re: Introduce yourself here

...Labs. Seller Labs is the creator of Feedback Genius, Snagshout and other awesome SaaS... more
comments Want to talk about Feedback Genius? Start a new discussion (you don't have to register first).

Supplier

Seller Labs (3 other listings)

The Supplier Says

Smart Customer Communication

FeedbackGenius.com is the premier tool for Amazon Sellers to automate communication with their buyers. Proactively email buyers to ensure a smooth experience, and ask them to leave positive feedback. From the supplier's website
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Updated 27 Jun 2019.

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