Feedback Genius
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Average Rating: starstarstarstardim star (15 reviews)

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A must have tool for Amazon Sellers

Such a great service for reminding our customers to leave product reviews! Great customization, intuitive, and easy to use. Love it! more

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I would give it a thousand stars if I could!

Before I started using Feedback Genius I was getting 1-2 reviews a week on my products. Knowing reviews had an impact on my sales I researched a few different tools to help me get that number up. Feedback Genius was head-and-shoulders better than every other tool on the market. I was super easy to... more

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Feedback Genius Rocks!

I've used Feedback Genius for almost a year now and I love the service and the guys who created it. I initially started using the service to help improve my seller rating on Amazon. After a few months I noticed that my rating had increased due to more positive feedback left from customers. I like ... more

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FeedbackGenius is a "Must Have" Service!!

Any professional seller needs Feedback Genius to maximize, optimize, manage, and streamline valuable feedback from their customers. This is a progressive company very experienced in online sales and has a wealth of knowledge they're using to help sellers in multiple channels. As a prior on... more

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Works like a Charm

I've never had any issues since I started using it. All follow up emails are delivered on scheduled. I'm very happy with it. more

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Description

Feedback Genius is a customer communication tool which assists Amazon sellers with feedback management, product reviews and reputation management.

Automatically solicit feedback or product reviews, monitor negative feedback, enhance your customer communication and more.

Latest Reviews

Average Rating: starstarstarstardim star (15 reviews)

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Do not recommend

I wish I could give them 1 star. Their customer service is the worst customer service I ever experienced. They did a... more

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Service didn't send emails for 3 months.

I use it for Amazon to send out emails to our customers about product. After setting everything up, I just left it the... more

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Integration is so slow

What was good about this product or service overall? Tracking the delivery option is good in this product. The interfa... more

Latest News

Feedback Genius Releases New Seller Dashboard

Amazon feedback tool Feedback Genius has a new dashboard, showing the total number of message... more

Seller Labs Resonate 2018 Conference May 15-16 in Atlanta

Amazon seller tools company Seller Labs is holding their next Resonate seller conference on M... more

FeedbackGenius Releases Amazon Product Review Monitoring

Amazon feedback tool Feedback Genius has a new feature allowing users to monitor and tra... more

Related Discussions

Re: Introduce yourself here

...stars and ratings are your life blood. Feedback Genius will encourage your buyers to review... more

Product Development in Chicago

...have very positive things to say about Feedback Genius and Shipstation. I always learn a... more

Getting traction in UK, but integration is a problem

...layer of work. On the plus side, Feedback Genius is now integrated with Amazon Europe,... more

Compatibility

Access Via Web Based / SaaS
Amazon Sites Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.com.mx, Amazon.de, Amazon.es, Amazon.fr, Amazon.it

Pricing

Trial: 30 days

Small1,000 emails per month $20
Medium3,000 emails per month $40
Large10,000 emails per month $80
Extra Large60,000 emails per month $250
Free - up to 100 emails per month

Categories

Feedback, Reviews & Support » Feedback & Review Solicitation

Amazon Selling » Feedback & Reviews

Amazon feedback tool Feedback Genius has a new dashboard, showing the total number of messages sent, and reviews and feedback ratings received.

The dashboard includes a graph showing the volume of orders and sent messages, along with the open rate and unsubscribe rate, to help sellers determine how effective their messages are.

It also includes important notifications such as recent negative feedback or reviews, and Feedback Genius has improved buyer blacklist management and filtering functions.

Source: Seller Labs

Amazon seller tools company Seller Labs is holding their next Resonate seller conference on May 15-16 in Atlanta, Georgia.

Confirmed speakers include:

  • Joana McKenna, former Amazon.com Senior Executive of Strategic Development
  • Ian Lurie, CEO of Portent (search, social media, content, and analytics)
  • Henry Liu. advertising/digital marketing expert and veteran of Facebook and Instagram
  • James Thomson, Co-Founder of the PROSPER Show and former head of AmazonServices.com
  • Peter Kearns, expert on Amazon policy and brand strategy and ex-Amazon Marketplace leader (FBA for consumables)
  • Cherie Yvette, PPC advertising expert (Google AdWords and Amazon Advertising)
  • Dr. Ben Frederick, 7-figure Amazon seller and China sourcing expert

Resonate will be at Terminus 330, near Atlanta's Centennial Olympic Park. Discounted early-bird tickets are currently available.

Source: Seller Labs

Amazon feedback tool Feedback Genius has a new feature allowing users to monitor and track product reviews.

This "Amazon Product Review Monitoring" feature allows users to monitor selected ASINs on Amazon, and get notifications when a customer leaves a negative product review. By quickly identifying negative reviews, sellers can reach out to customers and address any negative experiences they have had with their products. The feature currently only supports ASINs sold on Amazon.com, but there are plans to expand it to international Amazon marketplaces.

Reviews can also be imported into Feedback Genius, then sorted and filtered by star rating, date, helpfulness votes and more. 

Source: Seller Labs

Amazon feedback solicitation tool Feedback Genius is now available for sellers using Amazon UK, France, Germany, Italy and Spain - in addition to Amazon.com, Mexico and Canada.

Seller Labs co-founder Paul Johnson was interviewed in June 2015 about Feedback Genius and the company's other tools.

Source: Seller Labs

An in-depth interview with Seller Labs (the creators of Feedback Genius, Scope and Snagshout) has been published.

Seller Labs' co-founder Paul Johnson talks about how the business got started, the story behind each of their tools, and what they're working on right now.

Top Rated Supplier: Amazon Feedback, Reviews and Research Tools from Seller Labs

Source: Web Retailer Blog

Amazon feedback tool Feedback Genius has made a number of improvements including a repeat buyer filter.

The full list of enhancements is:

  • Improved descriptions to explain message filters.
  • A repeat buyer filter which sends different messages when the same customer buys again.
  • New variables to auto insert text into messages including Condition Note and an alternative Amazon store link.
  • An order date filter so old orders can be excluded when starting with Feedback Genius.

Source: Seller Labs

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comments Do you have news about Feedback Genius? Let us know.

Discussions

Re: Introduce yourself here

...stars and ratings are your life blood. Feedback Genius will encourage your buyers to review... more

Product Development in Chicago

...have very positive things to say about Feedback Genius and Shipstation. I always learn a... more

Getting traction in UK, but integration is a problem

...layer of work. On the plus side, Feedback Genius is now integrated with Amazon Europe,... more

Re: Amazon product reviews. Do you use fake review sites ?

...Emailing buyers using a tool like FeedbackGenius or Feedback Five Giving away... more

Re: Introduce yourself here

...Labs. Seller Labs is the creator of Feedback Genius, Snagshout and other awesome SaaS... more
comments Want to talk about Feedback Genius? Start a new discussion (you don't have to register first).

Supplier

Seller Labs (3 other listings)

The Supplier Says

Smart Customer Communication

FeedbackGenius.com is the premier tool for Amazon Sellers to automate communication with their buyers. Proactively email buyers to ensure a smooth experience, and ask them to leave positive feedback. From the supplier's website
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Updated 5 Jun 2018.

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