Feedback Genius
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Average Rating: starstarstarstardim star (15 reviews)

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Do not recommend
New

I wish I could give them 1 star. Their customer service is the worst customer service I ever experienced. They did a price match on the solution - however, there was an overcharge on my account. Their representative told me they would credit me a 1 month free subscription - however they did not.... more

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Service didn't send emails for 3 months.

I use it for Amazon to send out emails to our customers about product. After setting everything up, I just left it there. Their token expired for 3 months but they didn't send out any alerts or warnings that they weren't able to send out emails through Amazon and yet kept charging the monthly bill... more

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Integration is so slow

What was good about this product or service overall? Tracking the delivery option is good in this product. The interface is also nice to understand. Could anything have been better? Initial integration could be better. It took so long to send messages for Merchant fulfilled products. How was the... more

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Good functions but company customer service is very poor.

Was under the impression that messages carry over because it literally has text on the same page that claims that it does so I paid for the 60,000 messages instead of the 10,000 - thinking that I get a good deal. After I paid for the second month and noticed that the messages do not carry over,... more

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Finally a service that actually works with real results!

I have tested for a lengthy periods several 3rd party software that specialize with email follow up for the purpose of enhancing feedback response. This is the only one that actually works! The work with other companies has yielded very little to nothing so I was skeptical trying again. I did be... more

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Well Done Guys!!!

Hello! This message is for Jeff Cohen. I definitely want to give both your company and Michael a FIVE STAR REVIEW!! MICHAEL has been most outstanding in his customer service! He has gone far beyond the "call of duty." More than once he has called me to resolve an issue, and see my 2nd account... more

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Lovin' it!

Feedback Genius radically improved my feedback on the 'zon. Their pricing allows small sellers to get started at very low cost and gradually grow their business. Now they are live on European marketplaces, too. Always excellent customer service. Great product! more

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Simply the best! Love FeedbackGenius

Very simple and very affordable! Makes it a breeze to email thousands of customers a month and not waste man hours. Everyone should be using this. Hands down! :D:D:D:D:D:D:D:D:D:D:D:D more

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Outstanding customer service.

I'm a very satisfied customer. FeedbackGenius is an excellent tool which allows me hassle free follow up with all customers. Also it was very simple to set it up. But the most important they have Outstanding customer service. more

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New to Amazon, even newer to Feedback Genius - Happy Happy

Cost --- Very reasonable Getting Started --- not difficult at all Results --- Better than expected All of our sales are FBA and we had not developed good communication practices with our customers. We weren't having many problems, but were not getting feedback either. A few days after signing ... more

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Description

Feedback Genius is a customer communication tool which assists Amazon sellers with feedback management, product reviews and reputation management.

Automatically solicit feedback or product reviews, monitor negative feedback, enhance your customer communication and more.

Latest Reviews

Average Rating: starstarstarstardim star (15 reviews)

stardim stardim stardim stardim star
Do not recommend

I wish I could give them 1 star. Their customer service is the worst customer service I ever experienced. They did a... more

stardim stardim stardim stardim star
Service didn't send emails for 3 months.

I use it for Amazon to send out emails to our customers about product. After setting everything up, I just left it the... more

stardim stardim stardim stardim star
Integration is so slow

What was good about this product or service overall? Tracking the delivery option is good in this product. The interfa... more

Latest News

Feedback Genius Releases New Seller Dashboard

Amazon feedback tool Feedback Genius has a new dashboard, showing the total number of message... more

Seller Labs Resonate 2018 Conference May 15-16 in Atlanta

Amazon seller tools company Seller Labs is holding their next Resonate seller conference on M... more

FeedbackGenius Releases Amazon Product Review Monitoring

Amazon feedback tool Feedback Genius has a new feature allowing users to monitor and tra... more

Related Discussions

Re: Introduce yourself here

...stars and ratings are your life blood. Feedback Genius will encourage your buyers to review... more

Product Development in Chicago

...have very positive things to say about Feedback Genius and Shipstation. I always learn a... more

Getting traction in UK, but integration is a problem

...layer of work. On the plus side, Feedback Genius is now integrated with Amazon Europe,... more

Compatibility

Platforms Web Based / SaaS
Amazon Sites Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.com.mx, Amazon.de, Amazon.es, Amazon.fr, Amazon.it

Pricing

Trial: 30 days

Small1,000 emails per month $20
Medium3,000 emails per month $40
Large10,000 emails per month $80
Extra Large60,000 emails per month $250
Free - up to 100 emails per month

Categories

Feedback, Reviews & Support » Feedback & Review Solicitation

Amazon Selling » Feedback & Reviews

Amazon feedback tool Feedback Genius has a new dashboard, showing the total number of messages sent, and reviews and feedback ratings received.

The dashboard includes a graph showing the volume of orders and sent messages, along with the open rate and unsubscribe rate, to help sellers determine how effective their messages are.

It also includes important notifications such as recent negative feedback or reviews, and Feedback Genius has improved buyer blacklist management and filtering functions.

Source: Seller Labs

Amazon seller tools company Seller Labs is holding their next Resonate seller conference on May 15-16 in Atlanta, Georgia.

Confirmed speakers include:

  • Joana McKenna, former Amazon.com Senior Executive of Strategic Development
  • Ian Lurie, CEO of Portent (search, social media, content, and analytics)
  • Henry Liu. advertising/digital marketing expert and veteran of Facebook and Instagram
  • James Thomson, Co-Founder of the PROSPER Show and former head of AmazonServices.com
  • Peter Kearns, expert on Amazon policy and brand strategy and ex-Amazon Marketplace leader (FBA for consumables)
  • Cherie Yvette, PPC advertising expert (Google AdWords and Amazon Advertising)
  • Dr. Ben Frederick, 7-figure Amazon seller and China sourcing expert

Resonate will be at Terminus 330, near Atlanta's Centennial Olympic Park. Discounted early-bird tickets are currently available.

Source: Seller Labs

Amazon feedback tool Feedback Genius has a new feature allowing users to monitor and track product reviews.

This "Amazon Product Review Monitoring" feature allows users to monitor selected ASINs on Amazon, and get notifications when a customer leaves a negative product review. By quickly identifying negative reviews, sellers can reach out to customers and address any negative experiences they have had with their products. The feature currently only supports ASINs sold on Amazon.com, but there are plans to expand it to international Amazon marketplaces.

Reviews can also be imported into Feedback Genius, then sorted and filtered by star rating, date, helpfulness votes and more. 

Source: Seller Labs

Amazon feedback solicitation tool Feedback Genius is now available for sellers using Amazon UK, France, Germany, Italy and Spain - in addition to Amazon.com, Mexico and Canada.

Seller Labs co-founder Paul Johnson was interviewed in June 2015 about Feedback Genius and the company's other tools.

Source: Seller Labs

An in-depth interview with Seller Labs (the creators of Feedback Genius, Scope and Snagshout) has been published.

Seller Labs' co-founder Paul Johnson talks about how the business got started, the story behind each of their tools, and what they're working on right now.

Top Rated Supplier: Amazon Feedback, Reviews and Research Tools from Seller Labs

Source: Web Retailer Blog

Amazon feedback tool Feedback Genius has made a number of improvements including a repeat buyer filter.

The full list of enhancements is:

  • Improved descriptions to explain message filters.
  • A repeat buyer filter which sends different messages when the same customer buys again.
  • New variables to auto insert text into messages including Condition Note and an alternative Amazon store link.
  • An order date filter so old orders can be excluded when starting with Feedback Genius.

Source: Seller Labs

No more news about Feedback Genius

comments Do you have news about Feedback Genius? Let us know.

Discussions

Re: Introduce yourself here

...stars and ratings are your life blood. Feedback Genius will encourage your buyers to review... more

Product Development in Chicago

...have very positive things to say about Feedback Genius and Shipstation. I always learn a... more

Getting traction in UK, but integration is a problem

...layer of work. On the plus side, Feedback Genius is now integrated with Amazon Europe,... more

Re: Amazon product reviews. Do you use fake review sites ?

...Emailing buyers using a tool like FeedbackGenius or Feedback Five Giving away... more

Re: Introduce yourself here

...Labs. Seller Labs is the creator of Feedback Genius, Snagshout and other awesome SaaS... more
comments Want to talk about Feedback Genius? Start a new discussion (you don't have to register first).

Supplier

Seller Labs (3 other listings)

The Supplier Says

Smart Customer Communication

FeedbackGenius.com is the premier tool for Amazon Sellers to automate communication with their buyers. Proactively email buyers to ensure a smooth experience, and ask them to leave positive feedback. From the supplier's website
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Updated 5 Jun 2018.

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