FeedbackFive

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Average Rating: starstarstardim stardim star (12 reviews)

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They are fraud

I signup for the free plan. But they charge for free software. I also not seen any conversion. And this software also sends a message to canceled orders and its create a problem for you. When you cancel any order and ask the customer for feedback, then 90% possibility is that customer gives you ... more

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Highly Sophisticated Tool, INCREDIBLE advisors & support :)

What was good about this product or service overall? Honestly, I have used multiple email automation tools for selling on Amazon, and when it comes to FeedbackFive, the pricing structure and available targeting options BLOW most tools out of the water. Many tools out there are great for starting... more

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REALLY SMART SOFTWARE

What was good about this product or service overall? The software is really smart to capture all data from all our orders from amazon portal . We can also add multiple accounts of different marketplaces.Various rules are assigned to design your automatic email campaign . One would love the way sof... more

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Floor Protection

I have been with FeedbackFive for only a short period of time and found this company recommended from attending an Amazon workshop with the SBDC. I started out with the trial because I was overwhelmed with my attempts solely at reaching out through my own letterhead feedback messaging when an orde... more

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Shady practices and petty people

I signed up for a free trial and quickly decided this wouldn't work for our business. I couldn't find a mechanism for canceling in the account, so I deleted the Amazon credentials. As a result, the service never sent out a single email to our customers. Nonetheless, FeedbackFive billed us for the ... more

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No response & stealing money

What was good about this product or service overall? Nothing! Signed up for trial period on the 15th of January 2018 and was charged twice the same day. Now trying to sort things out through my bank as no help from Feedback5 customer services at all. On their chat it says they respond within 10 m... more

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Most flexible tool for Amazon orders follow up

What was good about this product or service overall? It's nicely integrated with Amazon. Very easy to use and yet it provides flexible options for various types of follow ups. The only con for us was that it only works with Amazon and not with other marketplaces like eBay, Walmart etc. Their defa... more

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No Support and

I do not recommend Feedbackfive at all. The support is absolutely terrible and the software is buggy and very clumsy. There are many other much better systems than this one. If you are thinking about it, don't. Move on and pick one of the ones you will be happy with and actually offers softwar... more

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Pretty much just a waste of money...

What was good about this product or service overall? Basically just send emails after orders. It actually seems to encourage more negative feedback. Sometimes it is just best not to ask ::) Could anything have been better? Pricing is too high for what this simple application really does. Yes, the... more

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Great review management software w/ great customer support!

What was good about this product or service overall? We use this daily to review and respond to any negative reviews. This way all negative customer experiences are addressed. Could anything have been better? Whenever we have any issues, our input is listened to. How was the support?:) The s... more

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Description

FeedbackFive is a feedback management tool for Amazon sellers. Sellers use FeedbackFive to proactively manage their feedback scores.

Automatically solicit feedback and product reviews from customers, review negative and neutral feedbacks received, monitor trends, and more.

Latest Reviews

Average Rating: starstarstardim stardim star (12 reviews)

stardim stardim stardim stardim star
They are fraud

I signup for the free plan. But they charge for free software. I also not seen any conversion. And this software als... more

starstarstarstarstar
Highly Sophisticated Tool, INCREDIBLE advisors & support :)

What was good about this product or service overall? Honestly, I have used multiple email automation tools for sellin... more

starstarstarstarstar
REALLY SMART SOFTWARE

What was good about this product or service overall? The software is really smart to capture all data from all our ord... more

Related Discussions

Re: Amazon product reviews. Do you use fake review sites ?

...using a tool like FeedbackGenius or Feedback Five Giving away products in person to... more

Availability

Worldwide

Compatibility

Platforms Web Based / SaaS
Amazon Sites Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.com.au, Amazon.com.mx, Amazon.de, Amazon.es, Amazon.fr, Amazon.in, Amazon.it
Fulfillment FBA

Pricing

Trial: 14 days

FreeIncludes 50 emails per month, and 3 campaigns. Free
BasicIncludes 250 emails per month, and 3 campaigns. $9.99/mo
ProIncludes 1500 emails per month, and 10 campaigns. $29.99/mo
EnterpriseFrom 8,000 emails per month, and unlimited campaigns. From $59.99/mo

Categories

Feedback, Reviews & Support » Feedback & Review Solicitation

Amazon Selling » Feedback & Reviews

Discussions

Re: Amazon product reviews. Do you use fake review sites ?

...using a tool like FeedbackGenius or Feedback Five Giving away products in person to... more
comments Want to talk about FeedbackFive? Start a new discussion (you don't have to register first).

Supplier

eComEngine (2 other listings)

The Supplier Says

FeedbackFive helps you get positive feedback.

FeedbackFive is a software-as-a-service developed by eComEngine, LLC. Founded in 2006, eComEngine, LLC is an e-commerce engineering firm, dedicated to providing enterprise-class solutions for small and mid-size Internet retailers. FeedbackFive is the industry’s leading Amazon feedback software, providing merchants with an affordable and efficient way to manage their seller reputations. eComEngine, 8 July 2014
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Updated 13 Jul 2018.

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