FeedbackFive

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Average Rating: starstarstarhalf stardim star (19 reviews)

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Floor Protection

I have been with FeedbackFive for only a short period of time and found this company recommended from attending an Amazon workshop with the SBDC. I started out with the trial because I was overwhelmed with my attempts solely at reaching out through my own letterhead feedback messaging when an ord... more

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Shady practices and petty people

I signed up for a free trial and quickly decided this wouldn't work for our business. I couldn't find a mechanism for canceling in the account, so I deleted the Amazon credentials. As a result, the service never sent out a single email to our customers. Nonetheless, FeedbackFive billed us for the ... more

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No response & stealing money

What was good about this product or service overall? Nothing! Signed up for trial period on the 15th of January 2018 and was charged twice the same day. Now trying to sort things out through my bank as no help from Feedback5 customer services at all. On their chat it says they respond within 10... more

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Most flexible tool for Amazon orders follow up

What was good about this product or service overall? It's nicely integrated with Amazon. Very easy to use and yet it provides flexible options for various types of follow ups. The only con for us was that it only works with Amazon and not with other marketplaces like eBay, Walmart etc. Their de... more

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No Support and

I do not recommend Feedbackfive at all. The support is absolutely terrible and the software is buggy and very clumsy. There are many other much better systems than this one. If you are thinking about it, don't. Move on and pick one of the ones you will be happy with and actually offers softwar... more

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Pretty much just a waste of money...

What was good about this product or service overall? Basically just send emails after orders. It actually seems to encourage more negative feedback. Sometimes it is just best not to ask ::) Could anything have been better? Pricing is too high for what this simple application really does. Yes, t... more

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Great review management software w/ great customer support!

What was good about this product or service overall? We use this daily to review and respond to any negative reviews. This way all negative customer experiences are addressed. Could anything have been better? Whenever we have any issues, our input is listened to. How was the support?:) T... more

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Not that Good

What was good about this product or service overall? Sends out automatic emails to follow up with orders, works most of the time, but service level is limited to what you pay for, and do not expect too much! What could have been better? I hope the price is cheaper and and not just a bait for... more

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Great service for a very decen price

I have been working with FeedbackFive for a while now and I really like the service they offer. As most sellers on Amazon know all the items basically the whole business is based on ranking and feedback, until I started working with Feedbackfive it was very difficult, I didn't know how to ask cust... more

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Description

FeedbackFive is a feedback management tool for Amazon sellers. Sellers use FeedbackFive to proactively manage their feedback scores.

Automatically solicit feedback and product reviews from customers, review negative and neutral feedbacks received, monitor trends, and more.

Latest Reviews

Average Rating: starstarstarhalf stardim star (19 reviews)

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FeedbackFive Gets It Done, Easily

I switched from a competitor based on a web conference FeedbackFive hosted and definitely made the right move. Not on... more

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Couldn't ask for more!!!

What was good about this product or service overall? Thanks to FeedbackFive, since I started with them 90 days ago, I... more

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FeedbackFive is the best tool I have used

FeedbackFive is very helpful with it's easy connection to Amazon. The costume templates are perfect as you can really ... more

Related Discussions

Re: Amazon product reviews. Do you use fake review sites ?

...using a tool like FeedbackGenius or Feedback Five Giving away products in person to... more

Availability

Worldwide

Compatibility

Access Via Web Based / SaaS
Amazon Sites Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.com.au, Amazon.com.mx, Amazon.de, Amazon.es, Amazon.fr, Amazon.in, Amazon.it
Fulfillment FBA

Pricing

Trial: 14 days

FreeIncludes 50 emails per month, and 3 campaigns. Free
BasicIncludes 250 emails per month, and 3 campaigns. $9.99/mo
ProIncludes 1500 emails per month, and 10 campaigns. $29.99/mo
EnterpriseFrom 8,000 emails per month, and unlimited campaigns. From $59.99/mo

Categories

Feedback, Reviews & Support » Feedback & Review Solicitation

Amazon Selling » Feedback & Reviews

Discussions

Re: Amazon product reviews. Do you use fake review sites ?

...using a tool like FeedbackGenius or Feedback Five Giving away products in person to... more
comments Want to talk about FeedbackFive? Start a new discussion (you don't have to register first).

Supplier

eComEngine (2 other listings)

The Supplier Says

FeedbackFive helps you get positive feedback.

FeedbackFive is a software-as-a-service developed by eComEngine, LLC. Founded in 2006, eComEngine, LLC is an e-commerce engineering firm, dedicated to providing enterprise-class solutions for small and mid-size Internet retailers. FeedbackFive is the industry’s leading Amazon feedback software, providing merchants with an affordable and efficient way to manage their seller reputations. eComEngine, 8 July 2014
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Updated 13 Jul 2018.

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