ReplyManager

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Average Rating: starstarstardim stardim star (24 reviews)

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TERRIBLE! Do NOT use them

Please, make yourself a favor. They forced everybody to be using the new system and now it doesn't work, literally doesn't work. Why force everybody to a new system that doesn't work if the old system worked perfectly fine? Worst part is that customer service is completely shut! Delayed non-hel... more

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NEW VERSION = HORRIBLE AND NIGHTMARE

Our company was using the old version of Reply Manger and was completely happy. Everything worked, ALL emails were in the appropriate folders and was easy to respond to customers. Now being forced to switch to the new version has been a NIGHTMARE! We were forced to switch over and did not give ... more

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Total Disaster Zone Since Forced Upgrade to New Version

We have been using reply manager for a few years and the product has always been good. It allows you to easily answer emails from multiple channels and it included all the features you needed to do that reliably. It was a simple system but beauty was in the simplicity as it worked reliably and did... more

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Recent forced migration to new version = TOTAL NIGHTMARE

We've been using ReplyManager for a year and a half, and the old version (before purchased and revamped by XSellco) was GREAT. Did exactly what it said it would do, without trying to be like all the other "collaboration" software out there. WE'RE NOT TRYING TO COLLABORATE, WE'RE TRYING TO ANSW... more

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Total Mess - Great Product Now Ruined

Reply manager WAS one of the best systems we used, however since takeover by Xsellco and migration to their version of the system it is without doubt now the worst system we have .. The migration was forced with the promise that *everything will be migrated* Nothing could have been further fro... more

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Was=Fantastic, Now=Abysmal

They should introduce negative stars. We used this system for 3 years, we deal with over 300 orders per day across all channels. The old system wasn't flashy, it just worked We were forced to upgrade recently, the new system is absolutely dreadful. The migration also took our entire custome... more

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GET THE OLDER VERSION BACK

We need the older version back as the new one is a MESS!!! All the emails and messages are in the same folder, can't filter them or locate old ones.Can't access main settings :( Can't even REPLY to my customers, they had the brilliant idea to create a new "email" address where all the repl... more

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Horrible!

The "upgraded" system is horrible! Everything is a mess, over a year of emails all disorganized now and I can't delete anything, only close the emails and they stay in the same stream as all the open emails. It's a nightmare for our customer service team. So many bugs on this new update, they s... more

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Latest update worst of all

Wish I could rate less than 1 star Got the platform updated on October 12, 2016 and everything is a mess now! }:(}:(}:(}:(}:( All the emails and messages are in the same folder, can't filter them or locate old ones. Can't even REPLY to my customers, they had the brilliant idea to create a... more

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All Your Messages In One Place

We have been using Reply Manager for a couple of years and have found it to be a valuable piece of software. All the messages from all our selling channels (eBay, Amazon, CDiscount, FRUUGO, Game, Rakuten, websites and imap / pop3 email addresses) come through to one control panel. No more loggi... more

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Description

ReplyManager is an email management tool that combines eBay integration and multi-channel support with features to improve response rates and simplify message management.

- Integrates with eBay My Messaging, Resolution Center & After-Sale Returns/Cancellations
- Supports multiple channels (Amazon, your website & more)
- Automatically routes & prioritizes email
- Standard replies & auto-responders create timely responses
- Provides detailed reporting
- Integrates with Linnworks & ChannelAdvisor

Latest Reviews

Average Rating: starstarstardim stardim star (24 reviews)

starstarstarstarstar
GLAD I DIDN'T LISTEN TO THE REVIEWS - AMAZING SOFTWARE

It took me a few weeks to pull the trigger on this system, because moving customer support over is a very scary thing ... more

starstarstarstarstar
Really easy to use, great software

Our team have been using Replymanager for about 2 years now and we haven’t looked back. Looking at the number of negat... more

starstarstarstarstar
Great!

Reply Manager is a great platform to manage your customer service emails. You could create folders and group to organi... more

Related Discussions

Re: eBAY SEO and other stuff

...follow up[/i][/b] Reply Manager [b][i]Automatic customer database... more

Re: Part time eBay seller, full time job.

...such as Linnworks for stock control, Reply manager for customer service and possibly a... more

Re: Cloud Commerce Pro

...service I would certainly recommend Reply Manager which links to eBay, Amazon as well as... more

Compatibility

Platforms Web Based / SaaS
Amazon Sites Amazon.com
eBay Sites All
Multichannel ChannelAdvisor

Pricing

Trial: 15 days

Prices start at $49

Categories

Feedback, Reviews & Support » Customer Support Tools

Multichannel Management » Customer Support Tools

Discussions

Re: eBAY SEO and other stuff

...follow up[/i][/b] Reply Manager [b][i]Automatic customer database... more

Re: Part time eBay seller, full time job.

...such as Linnworks for stock control, Reply manager for customer service and possibly a... more

Re: Cloud Commerce Pro

...service I would certainly recommend Reply Manager which links to eBay, Amazon as well as... more

Re: Introduce yourself here

...eBay, Amazon, Prestashop, MeanRepricer, ReplyManager and Joomla to name but a few. More... more

Re: Amazon Unified account, how to support multi languages

...support tools for marketplace sellers, ReplyManager is a popular one then there's Xsellco... more

Re: Developing Channel Management Software

...(maybe integrate into something like replymanager) 12. Re-pricing function or... more

Re: Do you use any ecommerce software or services?

...marketplaces Shopify for our websites Reply Manager for multi platform... more

Re: What software integrates " Ask Seller a Question"?

UPDATE: Saeven|CRM and ReplyManager are now in the directory. Reviews would be much... more

Re: Questions for eBay Sellers RE: Email, Accounting, and Ph

...integrates with eBay's "My Messages" ReplyManager - currently email templates only but... more

Re: What software integrates " Ask Seller a Question"?

...integrate. I am crossing my fingers Replymanager- I contacted them which they... more

comments Want to talk about ReplyManager? Start a new discussion (you don't have to register first).

Supplier

xSellco (4 other listings)

The Supplier Says

Manage Buyer Emails - Improve Response Times - Increase Ratings

ReplyManager is a web-based email management program created by iguanafarmGroup, a web-development company established in 1999.
The ReplyManager tool was created in 2001 to help customers manage high volumes of incoming email and later expanded to include integration with eBay's Ask the Seller API. Today, the software is positioned to support multiple channels (in addition to eBay) by reading from POP3 (Gmail, Yahoo!, etc.) and IMAP accounts. With customized rules and Amazon templates, email is automatically distributed among folders where users can repond quickly and credibly with standard replies and auto-responders. xSellco, 23 August 2012
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Updated 22 Jan 2018.

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