ReplyManager

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Average Rating: starstarstardim stardim star (24 reviews)

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GLAD I DIDN'T LISTEN TO THE REVIEWS - AMAZING SOFTWARE

It took me a few weeks to pull the trigger on this system, because moving customer support over is a very scary thing when you know that mistakes can cause negative reviews and defects. This company has clearly gotten their stuff together since those reviews were written, because i'm now a happ... more

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Really easy to use, great software

Our team have been using Replymanager for about 2 years now and we haven’t looked back. Looking at the number of negative reviews here I felt it was my duty to show the Replymanager guys some love from a happy customer! We really have had very few issues with the software, in fact our team could... more

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Great!

Reply Manager is a great platform to manage your customer service emails. You could create folders and group to organize the emails. You could assign a case to a certain support agent.Rules could be created to set your email conditions, whom to assign to and others. Overall, it's flexible and orga... more

stardim stardim stardim stardim star
What a worst application

What a worst application We have tried to integrate Amazon.de and keep on tried 4 days but no luck and they dont ever bother guide only they can send the mail we followed the instruction but no luck Now Amazon has restricted the seller account because of the messages If you want add another i... more

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From Old To New We Haven't Had Any Issues.

Yes it was a pain migrating over to the new platform but the company changed hands to what do you expect? For those complaining about glitches I suggest that you look at the way you have set it up, you may have done things wrong. We don't have any issues really just the minor down time every now... more

stardim stardim stardim stardim star
Complete DISASTER! Does not work

The old system had it's problems that we could, at least, patch over with procedure fixes, but the so-called 'upgrade' we were forced to use is a nightmare. Here's a list of the bugs this 'upgrade' give: * Replies to emails display the old email as HTML code, making it barely unreadable, • Emails... more

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New user

I seem to have joined Reply Manager after all the issues. It's been excellent for me and my team. It get's better and better. Have started using the rules a lot more and seem to be learning new things every day. It has saved me so much time, especially on weekends when my autoreply kicks in. I und... more

stardim stardim stardim stardim star
New Version is full of bugs. Stay away

Was forced to upgrade to the latest version and nothing works right. Calls, emails, and many people on the phone answering with no idea how reply manger even works. Exactly what ever other review has said about the new version. NOT BETTER, WORSE! It has been a disaster. Funny thing they know it ... more

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Excellent customer service

Reply Manager has recently updated and the whole layout has completely changed. The layout is so much more efficient and is making the process of replying to customer messages so much easier. During the process of the update we had a few issues with finding where certain folders were, how to set ... more

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It's getting better...

UPDATE: Since my first 1 star review post, I've been contacted by a Rep with Reply Manager. While it'd be a time consuming process they have worked with us and added Aliases along with numerous other "Old RM" features that were missing from the new RM. While we still have complaints about UI that... more

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Description

ReplyManager is an email management tool that combines eBay integration and multi-channel support with features to improve response rates and simplify message management.

- Integrates with eBay My Messaging, Resolution Center & After-Sale Returns/Cancellations
- Supports multiple channels (Amazon, your website & more)
- Automatically routes & prioritizes email
- Standard replies & auto-responders create timely responses
- Provides detailed reporting
- Integrates with Linnworks & ChannelAdvisor

Latest Reviews

Average Rating: starstarstardim stardim star (24 reviews)

starstarstarstarstar
GLAD I DIDN'T LISTEN TO THE REVIEWS - AMAZING SOFTWARE

It took me a few weeks to pull the trigger on this system, because moving customer support over is a very scary thing ... more

starstarstarstarstar
Really easy to use, great software

Our team have been using Replymanager for about 2 years now and we haven’t looked back. Looking at the number of negat... more

starstarstarstarstar
Great!

Reply Manager is a great platform to manage your customer service emails. You could create folders and group to organi... more

Related Discussions

Re: eBAY SEO and other stuff

...follow up[/i][/b] Reply Manager [b][i]Automatic customer database... more

Re: Part time eBay seller, full time job.

...such as Linnworks for stock control, Reply manager for customer service and possibly a... more

Re: Cloud Commerce Pro

...service I would certainly recommend Reply Manager which links to eBay, Amazon as well as... more

Compatibility

Access Via Web Based / SaaS
Amazon Sites Amazon.com
eBay Sites All
Multichannel ChannelAdvisor

Pricing

Trial: 15 days

Prices start at $49

Categories

Feedback, Reviews & Support » Customer Support Tools

Multichannel Management » Customer Support Tools

Discussions

Re: eBAY SEO and other stuff

...follow up[/i][/b] Reply Manager [b][i]Automatic customer database... more

Re: Part time eBay seller, full time job.

...such as Linnworks for stock control, Reply manager for customer service and possibly a... more

Re: Cloud Commerce Pro

...service I would certainly recommend Reply Manager which links to eBay, Amazon as well as... more

Re: Introduce yourself here

...eBay, Amazon, Prestashop, MeanRepricer, ReplyManager and Joomla to name but a few. More... more

Re: Amazon Unified account, how to support multi languages

...support tools for marketplace sellers, ReplyManager is a popular one then there's Xsellco... more

Re: Developing Channel Management Software

...(maybe integrate into something like replymanager) 12. Re-pricing function or... more

Re: Do you use any ecommerce software or services?

...marketplaces Shopify for our websites Reply Manager for multi platform... more

Re: What software integrates " Ask Seller a Question"?

UPDATE: Saeven|CRM and ReplyManager are now in the directory. Reviews would be much... more

Re: Questions for eBay Sellers RE: Email, Accounting, and Ph

...integrates with eBay's "My Messages" ReplyManager - currently email templates only but... more

Re: What software integrates " Ask Seller a Question"?

...integrate. I am crossing my fingers Replymanager- I contacted them which they... more

comments Want to talk about ReplyManager? Start a new discussion (you don't have to register first).

Supplier

xSellco (5 other listings)

The Supplier Says

Manage Buyer Emails - Improve Response Times - Increase Ratings

ReplyManager is a web-based email management program created by iguanafarmGroup, a web-development company established in 1999.
The ReplyManager tool was created in 2001 to help customers manage high volumes of incoming email and later expanded to include integration with eBay's Ask the Seller API. Today, the software is positioned to support multiple channels (in addition to eBay) by reading from POP3 (Gmail, Yahoo!, etc.) and IMAP accounts. With customized rules and Amazon templates, email is automatically distributed among folders where users can repond quickly and credibly with standard replies and auto-responders. xSellco, 23 August 2012
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Updated 22 Jan 2018.

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