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Subivi is a CRM (helpdesk) that helps eBay sellers manage their customer support operation, without any need to open eBay or additional information sources.
Subivi has advanced automation tools, and full eBay support features including returns and cases. It provides a single inbox for multiple eBay accounts, quick-replies and pre-saved Templates, auto-translation and a complete view of customer data.
|Access Via||SaaS (Cloud Web App)|
|eBay Sites||All eBay Websites|
Trial: 7 days, no credit card required
|Basic||Up to 2 eBay accounts
|$15 - Monthly|
|Premium||Up to 10 eBay accounts
|$35 - Monthly|
|Enterprise||Up to 25 eBay accounts
|$55 - Monthly|
Ecommerce customer support system Subivi has been profiled on the Web Retailer blog.
Customer support forms such a huge part of the online shopping experience. Sellers that are nailing it with great customer service are reaping the rewards in the form of loyal fans and buyers that keep coming back for more.
Subivi is tapping into this important part of the ecommerce industry with a product that offers customer service automation features, so you can deal with customer questions as quickly as possible while still providing excellent support.
Co-Founder Michael Epstein-Lapid has also unveiled a new initiative called The Subivi Times. This is a knowledge hub with articles that inform and inspire ecommerce sellers looking to grow their business and increase profitability.
Here's where Subivi came from, what it does, and what makes it different to the other ecommerce customer service tools out there. We also find out what makes The Subivi Times unique.
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The Supplier Says
Built for eBay sellers - By eBay sellers
As former eBay sellers, we are aware of the small things that matter to you, we are familiar with the different workflows and know exactly what you need to seamlessly manage your customer support.
We’ve built Subivi so that you could manage your entire customer support cycle in an easy and intuitive way. Our platform is packed with features especially built so that you can close your tickets in the minimum time possible while keeping your customers satisfied and ready for future purchases. Subivi, 15 November 2018