Subivi
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Reviews

Average Rating: starstarstarstardim star (1 review)

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Subivi CRM has really driven growth in my eCommerce business

Using Subivi has really helped me up my game as a business. We have used it as a cross-selling and up-selling tool with fantastic results. With Subivi, we are able to automatically target customers for cross-sell. If, for example, someone buys a cellphone from us, I set an automated message 24 hou... more

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Description

Subivi is a CRM (helpdesk) that helps eBay sellers manage their customer support operation, without any need to open eBay or additional information sources.

Subivi has advanced automation tools, and full eBay support features including returns and cases. It provides a single inbox for multiple eBay accounts, quick-replies and pre-saved Templates, auto-translation and a complete view of customer data.

Latest Reviews

Average Rating: starstarstarstardim star (1 review)

starstarstarstardim star
Subivi CRM has really driven growth in my eCommerce business

Using Subivi has really helped me up my game as a business. We have used it as a cross-selling and up-selling tool wit... more

Latest News

Improve Your eBay Customer Support With Subivi’s CRM System and Knowledge Hub

Ecommerce customer support system Subivi has been profiled on the Web Retailer blog. Custo... more

Related Discussions

Nadav Roiter: eCommerce customer support expert

...and I am the marketing manager for Subivi eCommerce CRM. I run a blog which... more

Re: amazon FBA forced-buyouts!?

...‘pro account’ at $39.99:... more

Availability

Worldwide

Compatibility

Access Via SaaS (Cloud Web App)
eBay Sites All eBay Websites

Pricing

Trial: 7 days, no credit card required

BasicUp to 2 eBay accounts
Fully featured
$15 - Monthly
PremiumUp to 10 eBay accounts
Fully featured
$35 - Monthly
EnterpriseUp to 25 eBay accounts
Fully featured
$55 - Monthly

Categories

Feedback, Reviews & Support » Customer Support Tools

Multichannel Management » Customer Support Tools

eBay Selling » Feedback

Ecommerce customer support system Subivi has been profiled on the Web Retailer blog.

Customer support forms such a huge part of the online shopping experience. Sellers that are nailing it with great customer service are reaping the rewards in the form of loyal fans and buyers that keep coming back for more.

Subivi is tapping into this important part of the ecommerce industry with a product that offers customer service automation features, so you can deal with customer questions as quickly as possible while still providing excellent support.

Co-Founder Michael Epstein-Lapid has also unveiled a new initiative called The Subivi Times. This is a knowledge hub with articles that inform and inspire ecommerce sellers looking to grow their business and increase profitability.

Here's where Subivi came from, what it does, and what makes it different to the other ecommerce customer service tools out there. We also find out what makes The Subivi Times unique.

Continue reading...

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Discussions

Nadav Roiter: eCommerce customer support expert
New

...and I am the marketing manager for Subivi eCommerce CRM. I run a blog which... more

Re: amazon FBA forced-buyouts!?

...‘pro account’ at $39.99:... more

Re: Expanding My eCommerce business overseas

...your decision to go international. Subivi make some excellent points. There are... more

Re: Should I remain single-channel or go multi-channel?

...choose to use an eCommerce CRM like Subivi which helps you manage all your CS... more
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Supplier

Subivi (no other listings)

The Supplier Says

Built for eBay sellers - By eBay sellers

As former eBay sellers, we are aware of the small things that matter to you, we are familiar with the different workflows and know exactly what you need to seamlessly manage your customer support.

We’ve built Subivi so that you could manage your entire customer support cycle in an easy and intuitive way. Our platform is packed with features especially built so that you can close your tickets in the minimum time possible while keeping your customers satisfied and ready for future purchases. Subivi, 15 November 2018
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Updated 14 Mar 2019.

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