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Thompson & Holt
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Average Rating: starstarstarstarstar (114 reviews)

Good Service Recommend

What was good about this product or service overall? Appeal Account Could anything have been better? Yes How was the support? Perfect My Amazon account got suspended for infringement of intellectual property right. I submitted appeal myself twice but it did not work. Then I came across Tho... more

Thank you

Pity that Amazon does not treat its 3rd party sellers like it treats the customers; twice a year when seasons change our order numbers drop off a cliff and if we get a few negative reviews or A-Z's we get suspended. Unfortunately businesses like Thompson & Holt are now required to deal with Amazon... more

Great Service

I would recommend Thompson and Holt to any Amazon seller who is having issues with Seller performance and their suspension. I was so frustrated after sending numerous appeals to Amazon only for hem to keep asking for more information. I talked to a few friends out our London Amazon Seller group wh... more

Reinstated within an hour!!

My amazon account got suspended for infringement of intelectual property right. I submitted appeal myself twice but it did not work untill 17days i tried. At one moment i thought i will never get my account back. Then i came across thompson holt and contacted them. After sending appeal letter fr... more

Recurring Customer

Our account was suspended a year ago and we used Thomsponandholt and the account was quickly reinstated, recently our account was suspended and although this time took a bit longer, our account is reinstated once again. Their response is quick and they assured me the account will be reinstated an... more

Reinstated in 5 hours!

:DWow, our UK Amazon Seller account was suspended on Friday because we listed Star Wars figures we had bought from another sit, we did not know that this was against Amazons policies as they let us list the product without any issues. We immediately contacted a host of companies and thompson a... more

I can breathe again!

What was good about this product or service overall? The main point is that my account is now active and I can sell again. It took 2 days from contacting Thompson and Holt to getting the letter from Amazon stating my account was reinstated. The reason for the suspension was IP infringement whic... more

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Would not recommend

What was good about this product or service overall? Nothing - template bs, this was not tailored to the issue at have and would never work for an ip infringement claims Could anything have been better? If they were actually tailor fitting the appeals to the problem at hand that would be a g... more

Timely, efficient help with reinstatement

Thompson & Holt were a HUGE help in getting our seller account reinstated. They were efficient, timely and quick to respond. Their experience with seller and e-commerce platforms is extensive and is demonstrated in their extremely capable responses and letters we needed. The support is very quick ... more

support was quick and they really know what they are doing.

Support was quick and they really know what they are doing. my account was up and running again with 14 days, I believe Amazon was backed up. I have a unique situation and they were able to write a response that was perfect and done quickly. i will be working with this company any time i am in ne... more

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Thompson & Holt provide customized Amazon appeal letters and Plans of Action for sellers who have had their account suspended.

They charge a flat fee and further responses, if requested, are at no additional charge. Instructions are provided on changes to make to selling practices to avoid repeat suspensions.

Escalations are handled if required, and the whole process is backed up with support via live chat and email.

Latest Reviews

Average Rating: starstarstarstarstar (114 reviews)

very friendly and great team

I wasn't sure that my account would come back again.I'm so lucky to have found here. They reinstated my account with v... more

Great work

What was good about this product or service overall? 5 stars for good work Could anything have been better?:) It is g... more

Professional and Courteous

We had a long standing issue with Amazon which, despite thoroughly pursuing through all of the official channels ourse... more

Latest News

Thompson & Holt's Monitor & Protect Service Profiled on the Web Retailer Blog

Amazon suspension consultants Thompson & Holt have been featured on the Web Retailer blog... more

Thompson & Holt Adds Amazon Seller Suspension Insurance

Amazon seller suspension consultants Thompson & Holt have added Amazon seller suspension ... more

Thompson and Holt Celebrates 3,000th Amazon Seller Reinstatement

Amazon seller suspension consultants Thompson & Holt have celebrated their 3,000th succes... more


Amazon Sites All


£400 or US $550 for bespoke Amazon appeal letter and Plan of Action


Amazon Selling » Suspension & Reinstatement

Amazon suspension consultants Thompson & Holt have been featured on the Web Retailer blog.

For Amazon sellers, having their account suspended has become an occupational hazard. But this doesn't mean that it's any less damaging when it happens. Sellers have to contend with the fact that they have little or no funds coming in, while expenses like staff costs and rent still have to be paid.

Monitor & Protect is a comprehensive Amazon seller protection service from Thompson & Holt. It includes account health notifications and listing hijack alerts, to help sellers avoid suspension in the first place. If suspension does occur, Monitor & Protect includes an appeals service, and most sellers are reinstated quickly.

But if sellers are out of action for more than five days, there's cover to fall back on of up to £50,000 (around $70,000), underwritten by insurance market Lloyd's of London. Here's how it all works, including a real example of the claims process in action.

Continue reading...

Amazon seller suspension consultants Thompson & Holt have added Amazon seller suspension insurance to their "Monitor & Protect" service.

The Monitor & Protect service alerts sellers about issues which would cause a suspension, and with the new insurance now covers expenses such as wages, rent and overheads incurred during a suspension.

To qualify, sellers will need to have general liability and product liability insurance in place (a requirement to sell on Amazon), an average store rating of 3.49 or higher, and be based in North America or Europe.

Businesses of all sizes can be insured with a maximum coverage of 60 days. If a seller needs to make a claim they will need to notify the insurance company within 5 days of receiving the suspension notification. The insurance covers losses of up to £50,000 and is underwritten by Lloyds of London.

Stuart White, Director of Thompson & Holt said, "This additional insurance will give many Amazon Sellers additional peace of mind should the worst happen. Most sellers automatically assume that if an Amazon account is suspended that the seller has deliberately breached Amazons policies. We speak to at least a dozen sellers each week who have been targeted by well organised syndicates who deliberately try, and often succeed, in suspending competitors accounts. If this happens to an innocent seller the consequences can be devastating".

Thompson & Holt offer a free 30 day trial of the Monitor & Protect alerts service.

Some common questions about Amazon suspension insurance were answered in a Web Retailer article from May 2017.

Source: Thompson & Holt

Amazon seller suspension consultants Thompson & Holt have celebrated their 3,000th successful reinstatement.

Of the company's recent success, Stuart White, Thompson and Holt owner said, "Helping over 3,000 Amazon Sellers is a great achievement for all the team. We always go the extra mile for each customer and put in 100% to helping our customers. We are all really proud of this achievement."

Thompson and Holt's achievement has been achieved by employing Amazon sellers, solicitors and analytical researchers. This combination of knowledge and experience has resulted in a unique service which Amazon sellers across the globe have benefitted from.

By offering additional services such as "Monitor and Protect", a service which instantly notifies Amazon Sellers about any potential issues about their account and can prevent suspension, Thompson and Holt hopes to educate its customers so that they do not end up suspended on Amazon in the future.

Source: Thompson and Holt

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The Supplier Says

Thompson & Holt are an online UK consultancy firm specializing in Suspended Amazon Seller Accounts.

Our core sector of expertise is dealing with Amazon Seller Suspended Accounts and getting them reinstated in the shortest possible time. We utilise the experience of ex-Amazon staff who used to work in the Amazon Seller Performance Team and review Seller appeals, they know how to write your Amazon appeal letter and plan of action to get you back selling on Amazon, in as little as 24hours, although our average time to get reinstated is 2 days. From the supplier's website
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Updated 18 Oct 2018.

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