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xSellco Helpdesk centralizes sales and support queries by connecting marketplaces, webstores and social platforms in one simple dashboard.
xSellco Helpdesk presents sellers with answers needed to resolve queries quickly and accurately, so they can sell more.
|Platforms||Android App, iOS App, Web Based / SaaS|
|Multichannel||Brightpearl, ChannelAdvisor, Linnworks, Skubana, Veeqo|
|Other Marketplaces||Allegro, Bonanza, Cdiscount.com, Etsy, Fnac, Mirakl Powered, Newegg, PriceMinister, Sears.com Marketplace, Tesco, Walmart.com|
|Shopping Carts||BigCommerce, Magento, Prestashop, Shopify, WooCommerce|
|Social Media||Facebook, Twitter|
Trial: 14 days
|Starter||Unlimited Users - 500 Tickets||£49 p/m|
|Small||Unlimited Users - 2000 Tickets||£129 p/m|
|Medium||Unlimited Users - 4000 Tickets||£199 p/m|
|Large||Unlimited Users - 8000 tickets (Additional tickets can be purchased)||£299 p/m|
xSellco customers who also use Veeqo can now open any Veeqo support ticket in their xSellco dashboard. Users can also view order details from Veeqo, and add internal notes which can then be viewed in both xSellco and Veeqo.
Ecommerce software company xSellco has been named the fastest-growing SaaS technology company, and won the Export Award, at Deloitte's 2017 Technology Fast 50 Awards in Dublin.
"We are thrilled and immensely proud to receive this industry recognition from such a prestigious organisation," said founder and CEO Ray Nolan. "Our focus on the e-commerce transaction, from pricing strategy through to customer support and feedback optimisation, is paying dividends for our thousands of customers across the globe. Listening to those customers has helped us develop our products, further optimising sales and reducing the time it takes to support. We hope to continue to build on our foundation with innovative modules that deliver value and opportunity in the coming years."
The Irish company, which has customers in 66 countries around the world, generates 96 percent of its revenue from international markets. Recent growth has seen the xSellco team double in size and it is expected to double again by the end of 2018.
Deloitte, in association with Intel, presented the Export Award to xSellco for its outstanding global growth over the last four years.
"Each year, these awards showcase the very best of the Irish technology industry. What really strikes me this year is the focus the winning companies have on global markets, which demonstrates the ambition and drive of Irish technology companies to diversify and the global nature of this business," said Joan O'Connor, international tax partner at Deloitte Ireland.
Now in its 18th year, the Deloitte Technology Fast 50 ranks Ireland's fastest growing technology firms and recognises home-grown companies that have demonstrated exceptional growth in turnover in the last four years.
Ecommerce customer support tool xSellco Helpdesk has added direct support for Gmail.
Sellers currently using Gmail for customer support can connect xSellco to Gmail in just a few clicks.
Any customer queries sent to that email address will then be automatically forwarded to the xSellco Helpdesk account, where they can quickly and easily be handled by support staff along with support requests from any other sources.
Users of both systems can now save time finding orders, and see all of their Skubana order details within the XSellco Fusion dashboard.
Skubana CEO Chad Rubin said, "Ecommerce operations and customer success management are the most time-consuming and labor-intensive parts of any eCommerce business. Through our partnership with XSellco Fusion, online sellers can now deliver a truly unbeatable customer support experience across every sales channel."
XSellco CEO Victor Corcoran said, "Efficiency is a crucial factor in the success of any online business. By choosing the right tools to manage inventory and customer support, sellers will have all the information they need in one place . They'll spend less time seeking answers and more time on ensuring an excellent customer experience."
Ecommerce customer support tool XSellco Fusion now works with French marketplaces Cdiscount and Fnac, and Polish marketplace Allegro.
"These new integrations provide a massive opportunity for online sellers to continue to grow their online business, improve operational efficiencies and offer exceptional support, no matter where their customers are coming from", said Victor Corcoran, CEO of XSellco. "In an increasingly competitive eCommerce industry, it's imperative that online sellers have the ability to expand their reach and have access to exciting new channels and marketplaces. With Fusion, our customers can achieve this."
Cdiscount and Fnac are the second-largest and third-largest ecommerce websites in France, respectively. Allegro is the fifth-largest online marketplace in Europe.
XSellco Fusion provides integrations with Amazon, eBay, Shopify, Magento, WooCommerce and more. An auto-translation feature automatically translates every incoming message into the agent's own language, and translates replies back into the customer's language.
Ecommerce helpdesk system XSellco Fusion can now be used to support customers through social networks Facebook and Twitter.
Sellers can connect their Facebook and Twitter accounts to Fusion and start responding to customer messages in a matter of minutes. Fusion's "Sales Insights" functionality allows sellers to quickly look up orders from connected sales channels, view customer details and respond to messages from social media.
XSellco CEO Victor Corcoran said, "Finding ways to scale effective multichannel customer support is a challenge for many companies. Social media is the new arena for customer support, so we're thrilled to be able to offer our users a social solution - the ability to engage with their customers on Facebook & Twitter directly from Fusion."
A study by Bain & Company, showed that "when companies engage and respond to customer service requests over social media, those customers end up spending 20% to 40% more with the company." Another study by Gartner found that "failure to respond via social channels can lead to a 15% increase in the churn rate for existing customers".
Ecommerce customer support tool XSellco Fusion has released a new feature to improve customer support efficiency.
"Folders & Rules" provides the ability to filter tickets and assign team members directly to them.
Folders and Labels can be used to group messages in different ways. For example, a group called "Issue Types" could have Labels like ‘Refund', Damaged Products', ‘No Delivery', ‘Late Shipment', etc.
Dynamic Rules can then route support tickets into specific Folders and Labels, and assign team members to them. Labels can also notify agents of the ticket urgency.
Fusion also has a newly designed user interface, designed to bring the most frequently used features to the fore.
XSellco CEO Victor Corcoran said, "Linnworks integration has been a much requested feature from many of our customers. Our developers have worked closely with Linnworks to make this a reality and it's exciting to build partnerships and integrations with key players in the ecommerce space".
XSellco Fusion customers who use Linnworks will be able to access Linnworks order details within XSellco. The integration provides access to Linnworks order IDs, invoices, product notes, product images and shipments.
Ecommerce customer support tool XSellco Fusion has released a new "Sales" tab, allowing users to contact customers proactively.
The new tab provides a way for users to search and view sales orders, and initiate communication with customers. Previously, Fusion users had to receive a message from the customer before they could send them a message.
"Being able to initiate contact with customers based on orders will empower Fusion users to anticipate problems and keep customers in the loop from moment of purchase to delivery", said XSellco's Head of Development Niall Dawson.
One example of where the new feature can be useful is informing the customer of an unexpected shipping delay.
The new integration allows XSellco Fusion users to connect to a WooCommerce-powered web store and automatically pull in customer queries, orders and delivery details.
XSellco Fusion streamlines customer support, automatically translates foreign language queries and responses, and allows queries to be answered anywhere via a mobile app.
Fusion organizes and prioritizes customer queries based on marketplace response times. Other integrations include Amazon, eBay, PrestaShop, Magento, Shopify, BigCommerce, Rakuten and Etsy.
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The Supplier Says
xSellco is the only purpose-built e-commerce help desk
xSellco Helpdesk centralizes sales and support queries by connecting every marketplace, webstore and social platform in one simple dashboard. Product, order details, delivery information and previous communications are automatically attached to every incoming query so you can respond faster.
Our unique auto-translation tool also allows you to communicate in any language so you can expand globally without the cost of hiring multilingual agents. xSellco, 6 September 2017