American eBox Amazon FBA Prep

american ebox logo
60% overall rating
american ebox logo

Service Details

American eBox provides ecommerce logistics for Amazon sellers and multichannel merchants.

The Amazon FBA Prep service includes: FNSKU labeling, applying stickers (sold as set, branding, etc.), poly bags, kitting, and removal order re-packaging & re-labeling.

PlatformSaaS (Cloud Web App)
Customers SupportedWorldwide

Pricing & Trial

Price Range
Visit website for pricing.

Integrations & Compatibility

DetailsIntegrations
Amazon SitesAll Amazon Websites
eBay SitesAll eBay Websites
Alternative MarketplacesBonanza
Etsy
Houzz
Mercado Libre
Overstock Shopping
Rakuten.com
Walmart.com
Wayfair
Shipping & FulfillmentDHL
FedEx
TNT Express
UPS
USPS
Advertising & MarketingGoogle Shopping Ads
Carts, Payment & POSBigCommerce

User reviews

User rating

Features

Support

Ease of Use

Kazeem

Kazeem

2022-03-01 00:00:43

Terrible customer service

What where the positives?

Good when it was good few years ago

Any negatives?

No customer services Not returning calls or emails Will loose your items and will not return calls or answer emails

Summary

I have been using American ebox for close to 4 years, good when it was good, but now it is nothing but pathetic. They lost my inventory in their warehouse worth more than $2000, left several voicemails, talked to a real person twice and sent several emails, sadly no calls got returned back, no response to my emails and I felt disrespected as a customer. This is the second time I am going through inventory lost by this company. The first one took more than 3 months before they finally said my goods worth more than $8000 were sitting in their warehouse all the while, we had lots of back and forth whereby they denied it wasnt in their warehouse. One time, they shipped items that are not mine to me, I made them aware thru email, they said they will look into it but no one ever got back to me till date, so someone must be missing their items that get shipped to me. Save yourself from the hassles that I am going to right now dealing with Americanebox, take your business elsewhere. I am a business owner myself and I understand what customer service is but this guys have no business with customer service

User rating

Features

Support

Ease of Use

Sterling P.

Sterling P.

2020-07-08 00:00:04

Great prep partner for food imports and distribution support

What where the positives?

quick turn around and very professional service. the communication throughout the process was made simple by the communication tools they use to create fba projects. we needed an account manager who spoke spanish to help with communication with freight forwarders

Any negatives?

none to speak of as they have been responsive to our email, web chat, and call us regularly to chart the course of the projects.

Summary

excellent service. we have a high volume food distribution company and they handle our imports and process all our containers pretty fast which includes for grocery and amazon. they process a containers per week for us

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