ChannelReply

ChannelReply Logo

ChannelReply is a customer service software. It streamlines responding to customer inquiries from various marketplaces, including Amazon and eBay. ChannelReply integrates with popular helpdesk platforms, including Zendesk and Freshdesk. It allows for managing customer support inquiries from one centralized location. Check out its pricing and product details in this ChannelReply review.

100% overall rating
ChannelReply Logo

Product Details

ChannelReply is a cloud-based SaaS that connects popular CRM software (Zendesk and Desk.com) with major ecommerce marketplaces (eBay and Amazon). It transforms customer messages into threaded and organized support tickets complete with order information, providing sellers with a full marketplace CRM solution.

PlatformSaaS (Cloud Web App)
Customers SupportedWorldwide
RequirementsZendesk/Desk.com

Pricing & Trial

Price Range
From $39 to $199 per month.

Trial Length: 14 days

Integrations & Compatibility

DetailsIntegrations
 Amazon SitesAll Amazon Websites
eBay SitesAll eBay Websites
Carts, Payment & POSPayPal

User reviews

User rating

Features

Support

Ease of Use

Laurie3345

Laurie3345

2016-10-21 00:00:46

Love it!

What where the positives?

N/A

Any negatives?

N/A

Summary

We signed up for ChannelReply a few weeks ago after ReplyManager made the new horrific changes to their service (don't even get me started). Honestly, its the best thing that happened to us. Zendesk is incredible - blows away the competition and the ChannelReply integration is the icing on the cake. We can handle way more messages now, organization is much better and the automated responses and Macros built in are perfect for us. We get all order info pulled into every ticket and the ChannelReply team is frickin amazing. Handled all my questions and basically set my account up for me in like 15 minutes. Never lookin back! Rock On! Laurie

User rating

Features

Support

Ease of Use

Dennis909

Dennis909

2016-09-23 00:00:07

Very useful

What where the positives?

N/A

Any negatives?

N/A

Summary

Extremely useful tool - connected to our Desk.com account and worked perfectly. Importing all eBay and Amazon messages and order information from multiple accounts. Cut down on response time, easy to maintain and manage. Very happy - great team and support!! Recommend to anyone looking for a solution to managing multiple marketplaces and a website and they have a great promo going on with Desk now you can get 3 mo of Desk free.. not sure how long it will last but I was able to get it - sweet deal.

User rating

Features

Support

Ease of Use

jshtall11

jshtall11

2015-07-24 00:00:25

Great Product!

What where the positives?

N/A

Any negatives?

N/A

Summary

This is a really great product - I use it for my eBay and Amazon store. Set up was easy (they walked me through it) and now all my messages flow freely between my eBay/Amazon and Zendesk account. Great for scaling CS team and making sure all messages are accounted for.

Write a Review

Your email address will not be published. Reviews are subject to our Reviews Policy and Terms of Use.
A short summary, max 100 characters.
1 = missing many
5 = complete
1 = very bad
5 = very good
1 = very complicated
5 = very easy
A summary of your overall impressions, and if you would recommend this product or service.
Please enter the correct answer below as a way to filter out some bots.