Product Details
Kibly sends Amazon customers customizable order update messages and feedback/review solicitation emails.
Kibly includes real-time statistics of orders shipped, emails sent, and email open and clickthrough rates.
A BSR (Best Sellers Rank) tracker displays changes over time, to show how Kibly’s emails have improved the ranking.
| Platform | SaaS (Cloud Web App) |
Pricing & Trial
| Price Range |
| Free account set up. Customers pay for additional features, prices vary with volume. |
| Automated email follow up costs from $0.003 to $0.50 per email. |
| Kibly Connect costs from $0.08 to $0.16 per record. |
| Review and Feedback Tracker is $1 per product per month. |
Integrations & Compatibility
| details | integrations |
|---|---|
| Amazon Sites | All Amazon Websites |
User rating
Features
Support
Ease of Use
John
Stay Away
What where the positives?
Kibly was willing to operate in the grey area (could capture customer emails)
Any negatives?
Platform was weak, no customer service, lacked a lot of advanced capabilities that are standard with other plaforms.
Summary
Pretty sure the business isn't operating anymore. Use other platforms.
User rating
Features
Support
Ease of Use
Abz
Awkward interface. High cost. Never used and won't refund.
What where the positives?
N/A
Any negatives?
N/A
Summary
Terrible and outright rude customer support. I purchased the software and ending up selecting a recurring plan and never used it. After being charged multiple times I asked them to cancel and only refund the last mont despite never using it all. They refused to refund. Stay away. There are many softwares out there which do the same for much less. Poor value for money Confusing interface makes it difficult to cancel plans. Support that is not only unhelpful but also rude. Some of their features may violate Amazon TOS which is another reason I was reluctant to use their service.
User rating
Features
Support
Ease of Use
Tay
I have had great success!
What where the positives?
To be honest, I had a few issues with them at first but honestly their overall customer service and desire to truly help me make more money on my already existing sellers account rules!
Any negatives?
The titling, I didn’t fully understand what I was signing up for because I didn’t pay attention to details, but after I spoke with Eric at customer service, I realized I did not pay attention, and noticed a great increase almost immediately.
Summary
The support was ABSOLUTELY FANTASTIC!!! The reason I actually stayed with Kibly to be honest
User rating
Features
Support
Ease of Use
Michael Ami
BE CAREFUL! they charge over agreed monthly plan
What where the positives?
N/A
Any negatives?
N/A
Summary
They send e-mails, but... I subscribed for $7/month for 100 e-mails starter plan but been extra charged $146 for e-mails exceeded number included in plan. I could not receive my money back! I contacted them telling that it is not that i agreed to pay for. They responded that they already sent those e-mails and they will not refund me. This is ridiculous. Why then the payment plans exist if they going overcharge? If you subscribe this service - you need to check every time if number of e-mails did not go over your subscribed plan, otherwise you will be extra charged