Service Details
Payability is a financing company that provides high growth Amazon and marketplace sellers with daily cash flow. Daily payments help give sellers speed and scalability to buy more inventory, shorten lead times, stay in the Buy Box and keep up with demand.
| Platform | SaaS (Cloud Web App) |
| Requirements | 90 days of sales history, more than $2,000 in monthly revenue |
Media
Pricing & Trial
| Price Range |
| Instant Access: 2% flat fee on gross sales. Instant Advance: fees are typically 0.5-1% per week. |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | Amazon.com |
| Alternative Marketplaces | Best Buy Etsy Newegg Tophatter Walmart.com |
| Advertising & Marketing | Google Ads |
| Carts, Payment & POS | Shopify |
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Ethan McCloud
Death by 1000 Cuts
What where the positives?
Customer Service I will say at least was polite and genuinely seemed like they tried to resolve any issues I have.
Any negatives?
Higher Fees than advertises | Terrible Cancelation Policy
Summary
After a little over a year, my time with this company has come to an end. I will be going into further detail but the short of it is, the juice is simply not worth the squeeze. Firstly, I would strongly recommend everyone to treat this company as a last resort option. They have a demand in this market and are successful for a reason but DO NOT use this company as a first choice when it comes to seeking working capital. I started with Payability in January of 2022. Initially, the pitch seemed great, I was offered a discounted rate of approximately ~1.7% in fees for daily drafts. At the time, this seemed like a small price to pay to not have to wait for Amazon's Bi-weekly payout. Before Payability, I was able to account for my finances 100%, I knew all the logistics that would determine how much I would have available when Amazon paid out. Once I started working with Payability, I lost all confidence in knowing how much I was actually working with on any given day. To the credit of their customer service team, they tried to explain my daily balances to me but after a year of trying, I never once had a good grasp of understanding why my daily balances never seemed to add up with what I expected it to be. This made budgeting difficult since I couldn't confidently account for how much I would have available the next day or even after Amazon paid out. It wasn't until my personal financial advisor asked me about the benefit of Payability that I started to question their services. He showed me that they had taken over $28,000+ in that first year. Again, credit to Payability, that number was easily viewable if you know where to look. It's not like they tried to hide the fee amount but I just couldn't understand how 1.7% totaled to $28,000+. Especially since this company is essentially only floating you money for 2 weeks at a time before being paid back ~70-80% of what you owe. I experienced hardship during this past year due to a legal battle with another seller and had to resort to pulling shark loans essentially to survive. The 3 loans I took out combined for a total of $30,000 in just interest alone. That's fine, I understood the cost before signing the contract. What I wasn't expecting was for Payability to be essentially the same amount in fees as all 3 of those loans combined and that's what I am realizing with Payability. I won't outright call them a shark loan, I will leave that for you to decide after reading about my experience but it is not a good look that they end up charging you the equivalent of 3 shark loans. ~1.7% may sound nice but it really is death by 1000 cuts, there's a fee here, a fee there, a fee for this then a fee for that, and next thing you know, you've paid out almost $30k in a year if not more depending on your volume. Lastly, their process for canceling their services all but confirmed my thoughts that they do not care about the success of your company, they really do only care about their bottom line. Without a single reason being given to me, they force you to stay on board with them for 30 days after canceling their service, during which you are still forced to be charged daily for their advance fee. If that's not bad enough, to make matters worse, they also take 100% of Amazon's payouts until they are completely paid off. Up until now they always took 80% and left you 20% but if you decide to cancel, be warned, they will draw 100%, and if you give them anything less they will put a lien on your Amazon account. So you can expect to not get paid from Amazon for at least 30 days while Payability takes their funds, so be prepared to have enough working capital in reserve to survive that time. The final straw was their approach to keep me on board once filing my cancelation notice. This company had the audacity to offer me a plan that would have saved me $21,000. That's actually what they said, it was essentially something like, "Hey before you go, we know you paid $28,000 in fees but if you stay we will offer you this service that basically makes Payability free as long as you don't transfer the funds to your bank account. Had you used this service when you started, you would have saved $21,000, so what you do think? Want to stay?" I really am not exaggerating, that was basically their offer in a nutshell. Now you offer this to me as I'm leaving? Makes you wonder if they would have ever offered that if I didn't cancel. I mean just the blatant disrespect for someone that has been with you for a year is appalling. This company was already bleeding me dry and for them to basically say, hey we know we've been gouging you with this bowie knife but if you stay we'll only use a pocket knife instead. How does that sound? In conclusion, Payability can help if you're starting out but do not build your business model around them, it is not worth the stress.
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Beto
SCAM PLEASE DO NOT USE
What where the positives?
NONE
Any negatives?
EVERYTHING
Summary
first of all they don't have a support team on the phone you have to email them secondly they are pure thiefs I owed payability 2400 from an advancement they ended up charging me 6000!!!! when I contacted them they gave me absolutely no reason behind It and said I will have it available in my payability account why did they even take it off in the first place??? I'm going to be disputing the charge as fraud because this is absolutely ridiculous what a huge waste of time this entire company is I will be making sure to report them to the BBB and advising everyone that they are a scam
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Bradley
Great customer support.. flawed product
What where the positives?
Customer support is very responsive
Any negatives?
The product sounds great, however we found it a disappointment that honestly created more problems than it solved. Reports are confusing at best, Payability fee’s are based on your gross sales, while your advances are based on net sales minus the various marketplace fees, refunds, shipping costs, etc. etc. which insures you are always on the short end.
Summary
Our tenure with Payability lasted exactly 60 days, During that confusing time period we were never comfortable with the process and always felt shorted in one way or another, payouts were always much smaller than we envisioned, and to add insult to injury they were also not secure. On several occasions both payouts loaded onto the card as well as transfers to our bank account we’re “adjusted” to a smaller amount than originally reported.
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Diane Rosell
Do not use Payability
What where the positives?
none
Any negatives?
They are very good at talking up their service and playing on seller’s frustration over Amazon’s reserve amount but BEWARE, they do not help you like they say they do!
Summary
Do not use Payability. Their business model is confusing, their agents double talk and give you mixed information, not all payments due to you show up on their dashboards, and they also keep a reserve!!
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Kirstin Reeder EA
Steer clear
What where the positives?
N/A
Any negatives?
N/A
Summary
I'm an accounting professional, and my client uses Payability with her Amazon account. It's my job to reconcile her accounts. Any account of hers that touches Payability is a disaster because they either short her money, change numbers on reports, or SOMETHING. When she asks them about it, it takes days for them to figure out what happened...IF they can figure it out. Once they never could...she was just supposed to accept their numbers. I have found countless ADDITION AND SUBTRACTION errors on the reports they generate. And the way the reports are put together, importing a CSV file into her accounting system is impossible. I am CONVINCED that one of the ways they make their money is by their shoddy reporting...everything is so convoluted and complicated that errors are easy to miss. Of course they are always errors in Payability's favor. DO NOT do business with this company!
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jordietx813
avoid this company at all cost!!!!
What where the positives?
N/A
Any negatives?
N/A
Summary
Payability is a *** don't believe the hype. Yes they charge you 2 percent to get daily access to your funds. It started out great until I noticed overtime that I paid a tremendous amount in fees that were not adding up. What they don't tell you is that they charge you 2 percent on all gross sales, refunds, shipping credits and chargebacks since the start of your seller account. I was under the impression I was paying for daily sales but I was being charged for sales way before i signed up for their services. it is an abosolute *** DONT DO IT!!!
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Kenneth Mccowan
Happy consumer!
What where the positives?
N/A
Any negatives?
N/A
Summary
First and foremost I want to compliment the customer service. I've not had to wait extended times to speak with someone. Everyone has been pleasant and understandable on the phone and emails. All my questions have been answered fully. The service itself has helped my small business tremendously. Part of the services I didn't think I would use I have found very helpful The reporting has been clear, understandable and in a format I can read on my mobile or desktop. If I have an opportunity to recommend them, I will absolutely do so.
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ricardofernandez
Disgusting Company
What where the positives?
Nothing. Poor service, higher fees than advertised, and complicated reports making it really hard to follow fees and charges deducted and taken out. Effective rate you'll pay for recruiting is 6% not 2% as advertised... Don't be fooled by this shady company.
Any negatives?
Everything
Summary
The support was horrible, insulting.. overall worst commercial experience ever. Please do yourself a favor and don't do business with them.
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