Product Details
Replyco is an all-in-one customer service tool that integrates with channels including eBay, Amazon and Shopify, centralizing messages and helping ecommerce businesses to improve response rates. Features include ticket management, live chat widget, automated message organization, auto-responders, message auto-assignment and priority settings.
Replyco allows users to respond to messages quickly with email templates, providing one-click access to order information, and processing eBay returns and refunds. The system provides detailed reporting so performance can be monitored.
| Platform | SaaS (Cloud Web App) Android App iOS App |
| Customers Supported | Worldwide |
Pricing & Trial
| Price Range |
| From $42 per month depending on number of tickets. Unlimited users and accounts. |
| Trial Length: 7 days |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | Amazon.com Amazon.co.uk Amazon.ca Amazon.de Amazon.es Amazon.fr Amazon.it |
| eBay Sites | All eBay Websites |
| Alternative Marketplaces | Cdiscount.com |
| Multichannel Software | Linnworks |
User rating
Features
Support
Ease of Use
Ben
Excellent Support & Integration
What where the positives?
Alex From Support is absolutely outstanding and helped me setup all my channels for over 6 hours on live chat.
Any negatives?
None yet
Summary
Great, far better than other apps like eDesk and reply manager which have a bad UI and bad / slow support. Alex help me setup my Replyco integrations instantly. My employees like the UI and the efficiency that can be utilized with rules etc. I would very highly recommend ReplyCo to anyone who needs an all in one customer support dashboard.