Product Details

ReplyManager is an email management tool that combines eBay integration and multi-channel support with features to improve response rates and simplify message management.

- Integrates with eBay My Messaging, Resolution Center & After-Sale Returns/Cancellations
- Supports multiple channels (Amazon, your website & more)
- Automatically routes & prioritizes email
- Standard replies & auto-responders create timely responses
- Provides detailed reporting
- Integrates with Linnworks & ChannelAdvisor

  • SaaS (Cloud Web App)

Pricing & Trial

Prices start at $49

Trial Length: 15 days

Integrations & Compatibility

  • Amazon.com
  • All eBay Websites
  • ChannelAdvisor

From xSellco

Last updated on

142

LISTINGS

star

970

REVIEWS

25 Reviews

Average overall rating
starstarstarstarstarstarstarstarstarstar
  • rkelleher

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Tripled monthly fee overnight - Ridiculous - Dshonest

    Absolutely ridiculous,

    Another one of these companies which drop you with an email that they are updating their payment system and bring you onto the new billing system.

    Received an email from Reply Manager tell us that they were increasing our monthly fees from $71 to $240 per month.

    Do not trust these type of companies. We have been with the original reply manager before xSellco. When the transition took place we were told that that the plan would stay the same however even the guarantee our unlimited-user was throttled instantly, lies.

    Now out of nowhere, they drop a monthly rise of over 3 times. ridiculous!!

    I am sick of these dishonest ***ers who know once you're reliant upon them they can extort you.

    300% do not recommend. If it was possible to give a minus star I would.

    1. Reply from xSellco

      Hi, we are sorry that you feel this way, we have tried to contact you directly to deal with your issue and explain the price increase, we would be grateful if you could respond to our meeting requests and propose a time that suits so that we can work with you to resolve this matter.

  • dollartripclub

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    GLAD I DIDN'T LISTEN TO THE REVIEWS - AMAZING SOFTWARE

    It took me a few weeks to pull the trigger on this system, because moving customer support over is a very scary thing when you know that mistakes can cause negative reviews and defects.

    This company has clearly gotten their stuff together since those reviews were written, because i'm now a happy customer of 3 of their products, and our entire company uses this system.

    it makes RMAs easier as well as every facet of support.

    trust me when I say that any negative reviews this company has had are a thing of the past.

    also, i just got off the phone with live customer support and it's saturday... while they said weekend support is hit or miss currently, they'll be adding 24/7 support soon.

    1. Reply from xSellco

      Hi there @dollartripclub.

      Thank you kindly for your review. It's great to hear you're finding our software useful for your business. Your feedback is very valuable to us, so we appreciate you taking your time to provide us with it. Feel free to reach out if you ever have any questions.

      Thanks again!
      The xSellco team

  • Majella McGregor

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Really easy to use, great software

    Our team have been using Replymanager for about 2 years now and we haven’t looked back. Looking at the number of negative reviews here I felt it was my duty to show the Replymanager guys some love from a happy customer!

    We really have had very few issues with the software, in fact our team couldn’t live it without it. To me, the migration from the older version has actually left us with a much cleaner, user friendly software and introduced some great features that have helped us resolve messages faster, with a much clearer view of what’s going on.

    We sell in several Amazon markets, as well as 4 international ebay sites and our own website, so it’s great to be able to rely on a software that has such tight integration, so we can manage everything in one place without worrying about missing important messages. With Replymanager our customer service no longer feels like such a chore, and the Monday dread has certainly been reduced!

    Great tool for multichannel sellers and a really helpful support team. Replymanager, you guys rock, keep up the great work!

  • Erika

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Great!

    Reply Manager is a great platform to manage your customer service emails. You could create folders and group to organize the emails. You could assign a case to a certain support agent.Rules could be created to set your email conditions, whom to assign to and others. Overall, it's flexible and organized.

    It's just sometimes I have an issue attaching PDF files in the ticket. Not sure if the file was too large.

    They have the best support ever with super fast response to your submitted question. And they are very patient. Very happy with their service.

  • krishnaa

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    What a worst application

    What a worst application
    We have tried to integrate Amazon.de and keep on tried 4 days but no luck
    and they dont ever bother guide

    only they can send the mail
    we followed the instruction but no luck

    Now Amazon has restricted the seller account because of the messages

    If you want add another integration $54+ what a rip off

    and there is som bug on dispute, return and cancel and showing amazon products details - no address destail for amazon either

    I think they want to move the people to fusion which is very expensive for the scrap

  • jamesybeck2017

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    From Old To New We Haven't Had Any Issues.

    Yes it was a pain migrating over to the new platform but the company changed hands to what do you expect?

    For those complaining about glitches I suggest that you look at the way you have set it up, you may have done things wrong.

    We don't have any issues really just the minor down time every now and again but apart from that this site saves us a lot of time, I have moved companies and convinced the MD to use this software/website as I set it up in my previous job and it has worked wonders for me again.

    The comments about the staff are unjust I suggest if you think they are rude and unhelpful then you might want to stop and take a look in the mirror before making those accusations and maybe calm down a bit when you call for technical help.

    I have always found the staff helpful and quick to respond if I need any help with anything.

    Some great features including autoresponders so you never go over the dreaded 24 hour mark on your Amazon messages!

    Case lost/faulty integration for eBay so no need for the back and fourth.

    So to some it up I think ReplyManager is a must for any multi channel retailer if you haven't got it yet you should sign up it will save you a lot of time in the long run and also make you more efficient at responding to your customers which in a way will save your business money.

  • alongtimepoweruser

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Complete DISASTER! Does not work

    The old system had it's problems that we could, at least, patch over with procedure fixes, but the so-called 'upgrade' we were forced to use is a nightmare.

    Here's a list of the bugs this 'upgrade' give:
    * Replies to emails display the old email as HTML code, making it barely unreadable,
    • Emails can slip past folders, and there is no rule that allow all emails to be assigned to at least one folder. This makes it not better than a regular email client,
    • The interface has bugs,
    • The system crashes so work is often lost,
    • To send a new email (say to colleagues, your vendors or a customer) requires you to open a new ticket and is so cumbersome and time consuming, it's easier to create a new email address and send from an email client instead.
    • Constantly asks if I want to log into reply manager or something called 'C1', which we NEVER signed up for.
    • Cryptic icons and cumbersome user interface,
    • Trust me, there are more!

    The support staff don't give a DAMN, the attitude they have is that the development team will decide if it's worth their time to fix the massive problems.

    A word of warning, this upgrade was slated for Oct 2016, and didn't come into force nearly six month after that date. Yet the Oct 2016 date was there every time we logged in before the 'upgrade' came about. Clearly the company is understaffed and is poorly managed. Even if they bother to fix the problems I mentioned, it's not a stable company and not one I would trust. We're making plans to transition to an alternative.

  • kbryant

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    New user

    I seem to have joined Reply Manager after all the issues. It's been excellent for me and my team. It get's better and better. Have started using the rules a lot more and seem to be learning new things every day. It has saved me so much time, especially on weekends when my autoreply kicks in. I understand that change is bad but you have to adapt. The interface is great and can access from anywhere. Support are really helpful and it's saved me a lot of time and money. Excellent product and I couldn't find anything close in the market.

  • toussi1

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    New Version is full of bugs. Stay away

    Was forced to upgrade to the latest version and nothing works right. Calls, emails, and many people on the phone answering with no idea how reply manger even works.

    Exactly what ever other review has said about the new version. NOT BETTER, WORSE!

    It has been a disaster. Funny thing they know it has bugs and still force you to upgrade to their latest version.

    Hopeing we can make this work soon, but its not looking good. Save your money and time and just do it the old way for now.

    Please someone create an alternative to replymanager!

  • Sophie Lambert

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Excellent customer service

    Reply Manager has recently updated and the whole layout has completely changed. The layout is so much more efficient and is making the process of replying to customer messages so much easier.

    During the process of the update we had a few issues with finding where certain folders were, how to set particular rules, etc. During this I have been in contact with customer service for 7 days and they have all been so helpful through-out the process. Particular an advisor named Clodagh. She has helped massively, and been so patient through-out the process of our issues.

    Again, thank you for your help.

  • arcarocket

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    It's getting better...

    UPDATE:

    Since my first 1 star review post, I've been contacted by a Rep with Reply Manager. While it'd be a time consuming process they have worked with us and added Aliases along with numerous other "Old RM" features that were missing from the new RM. While we still have complaints about UI that claim to be working on it and will have updates in the near future. So for now, 4 of 5 stars and hope I can change this to a 5 of 5 star review in near future.

    ---

    We waited 4 months hoping the transition to "new" Reply Manager has issues resolved. We just spent 2.5 weeks daily working with them and it's just one thing after another and they never fix it. To their credit the answer the phones and take the heat, but after talking with numerous reps they just make excuses and nothing ever gets fixed.

    All they suggest us to do is continue using old one, but then state it will go away eventually but don't know when. Not very comforting, we started looking for other ticketing software with integrations into eBay/Amazon but there aren't many.

  • shloweiss

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    TERRIBLE! Do NOT use them

    Please, make yourself a favor. They forced everybody to be using the new system and now it doesn't work, literally doesn't work. Why force everybody to a new system that doesn't work if the old system worked perfectly fine?

    Worst part is that customer service is completely shut! Delayed non-helpful email responses and it's impossible to speak to a live rep.

    Even if they pay you money to use their system, do NOT use it, unless you're trying to achieve a record number of negative feedbacks.

    The original owner of Reply manager made a HUGE mistake selling their company to Sellco.

    Thanks.

    1. Reply from xSellco

      @shloweiss

      We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

      Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

      Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

      Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

      We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

      Kind regards,
      Victor

      CEO
      ReplyManager

  • Ikon Motorsports

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    NEW VERSION = HORRIBLE AND NIGHTMARE

    Our company was using the old version of Reply Manger and was completely happy. Everything worked, ALL emails were in the appropriate folders and was easy to respond to customers.

    Now being forced to switch to the new version has been a NIGHTMARE! We were forced to switch over and did not give us any information as to when it would be switched OR how to use the DAMN THING! Emails that were answered from back in January are popping up causing us to have over 8,000 emails. Now we have customers complaining that they aren't getting responses, which is causing negative feedbacks on eBay and having them contact eBay customer service complaining.

    They said to use the filers and rules, which DOES NOT WORK. Both gmail and eBay messages all appear in the same place under needs action. Reply Manager CS is HORRIBLE! They are no help and refuse to respond to any correspondence as far as emails or tickets are concerned. We will be cancelling our services with Reply Manager and will be moving to a new system that is not going to screw us over!

    GOOD JOB REPLY MANAGER!

    1. Reply from xSellco

      @Ikon Motorsports

      We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

      Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

      Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

      Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

      We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

      Kind regards,
      Victor

      CEO
      ReplyManager

  • marcustrent

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Total Disaster Zone Since Forced Upgrade to New Version

    We have been using reply manager for a few years and the product has always been good. It allows you to easily answer emails from multiple channels and it included all the features you needed to do that reliably. It was a simple system but beauty was in the simplicity as it worked reliably and did exactly what we needed.

    Unfortunately we were recently forced to upgrade to a new V2. This was not option-able and the migration itself was handled extremely badly with various things not working after the change and no warning prior to the old version being switched off.

    The new version is totally useless. They have basically taken away everything that was good about the old version by making a more complicated system, none of which works properly and they have also removed some of the key features of the old system. It really has been an absolute nightmare. Support has also been a nightmare to get hold of and I am yet to receive any type of meaningful replies from them. Their replies are generally of an infuriating nature which do not address the questions and show a total dis-regard for the chaos that these forced changes have caused for us. We now have a situation where staff are having to work over time and we have had to urgently revert back to other email solutions just to be able to ensure all our customers are responded to.

    I could write pages and pages about how bad our experience has been but I will basically sum it up in saying they have forced us across to a new version of their product. The new version is useless and the service level has been non existent. It is like they wrote the book on how to take something perfectly good and totally destroy it.

    1. Reply from xSellco

      @marcustrent

      We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

      Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

      Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

      Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

      We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

      Kind regards,
      Victor

      CEO
      ReplyManager

  • NB12345

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Recent forced migration to new version = TOTAL NIGHTMARE

    We've been using ReplyManager for a year and a half, and the old version (before purchased and revamped by XSellco) was GREAT. Did exactly what it said it would do, without trying to be like all the other "collaboration" software out there.

    WE'RE NOT TRYING TO COLLABORATE, WE'RE TRYING TO ANSWER CUSTOMER EMAILS SO THAT WE CAN MAKE SALES AND MAINTAIN A GOOD REPUTATION WITH CUSTOMERS.

    The new forced update:

    1. set almost all of our settings to a Default, including the wrong time zone, and wrong user permissions.

    2. re-set our Send (From) email address to some weird email that had nothing to do with our business --- which is not acceptable with Amazon and eBay.

    3. Introduced "tickets", as if we're creating bug tickets for technology that doesn't work. So, instead of "replying to a customer email" we are now "posting a message to a ticket". Thanks for making this more confusing and also less personal. Just what every customer is hoping for.

    4. Introduced a number of new clicks per action. Productivity OUT THE WINDOW. I now have to click 3-4 more times to do an action that used to be a one-click thing.

    ALL THIS, AND THEY DO IT 6 DAYS BEFORE NOVEMBER 1. AS IF WE HAVE NOTHING ELSE TO WORRY ABOUT AS WE HEAD INTO THE HOLIDAY SEASON.

    XSellco should be ashamed of themselves. The ONLY positive thing I can say is this: after two days of trying to reach someone by phone, I've been connected with a guy (by email only - they said they don't have time to talk by phone) who has actually provided helpful fixes --- although, they shouldn't have had to be fixed at all -- the errors were due to them not porting info from our account correctly.

    We're actively looking for a replacement service. IF ANYONE KNOWS OF A GOOD ALTERNATIVE, PLEASE POST A REPLY TO THIS MESSAGE. Again, we're not looking for a team collaboration tool - we're looking for an email tool that will route messages based on custom rules and allow us to assign labels and notes to messages. Preferably, we'd like something with an API for eBay and Amazon.

    1. Reply from xSellco

      @NB12345

      We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

      Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

      Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

      Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

      We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

      Kind regards,
      Victor

      CEO
      ReplyManager

  • arnolg

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Total Mess - Great Product Now Ruined

    Reply manager WAS one of the best systems we used, however since takeover by Xsellco and migration to their version of the system it is without doubt now the worst system we have ..

    The migration was forced with the promise that *everything will be migrated* Nothing could have been further from the truth.

    One of the main issues for us is the old version was very folder based and we could segregate messages into channel folders, this no longer works the same way (we have always found it is easier to deal with each channel at the same time) There are folders in the new version, although message filtering does not work, so we cannot use this way. We had a major issue with messages that had been responded to re-appearing in the *needs action* view, countless error messages and niggles.

    The change has left us in a mess at the start of the busiest quarter of the year.

    They seem to be blaming Ebay for API issues and the integration with Linnworks is now virtually non existent.

    Additionally their support is very poor offering contradictory responses and answers. Incredibly their own ticketing system to deal with support has no threading / titles or ticket numbers, so you often receive generic / vague answers (we fixed that .. ) to tickets and have no clue as to what the original issue was !

    1. Reply from xSellco

      @arnolg

      We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

      Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

      Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

      Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

      We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

      Kind regards,
      Victor

      CEO
      ReplyManager

  • st-user

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Was=Fantastic, Now=Abysmal

    They should introduce negative stars.

    We used this system for 3 years, we deal with over 300 orders per day across all channels. The old system wasn't flashy, it just worked

    We were forced to upgrade recently, the new system is absolutely dreadful. The migration also took our entire customer support team offline for over 24 hours.

    The ONLY good bit is that if you are stupid enough to sign up as a new customer and therefore get the new version immediately, you won't be taken offline during an upgrade!

    1. Reply from xSellco

      @st-user

      We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

      Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

      Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

      Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

      We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

      Kind regards,
      Victor

      CEO
      ReplyManager

  • lufadnb

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    GET THE OLDER VERSION BACK

    We need the older version back as the new one is a MESS!!!

    All the emails and messages are in the same folder, can't filter them or locate old ones.Can't access main settings 🙁

    Can't even REPLY to my customers, they had the brilliant idea to create a new "email" address where all the replies go out from, nor eBay or Amazon recognize this new email address, so no messages are going out.

    Save some time and money and look for a new messaging platform as this one will make your work longer and more stressful

    1. Reply from xSellco

      @lufadnb

      We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

      Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

      Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

      Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

      We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

      Kind regards,
      Victor

      CEO
      ReplyManager

  • Stephanie Davis

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Horrible!

    The "upgraded" system is horrible! Everything is a mess, over a year of emails all disorganized now and I can't delete anything, only close the emails and they stay in the same stream as all the open emails. It's a nightmare for our customer service team. So many bugs on this new update, they should've allowed a few businesses to beta test it before they forced everyone on it but clearly they didn't. They aren't letting us go back to the old system to clean things up and make the transition easier, we are just stuck in this nightmare or finding a new service (which we will be doing shortly based on this experience)

    1. Reply from xSellco

      @Stephanie Davis

      We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

      Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

      Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

      Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

      We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

      Kind regards,
      Victor

      CEO
      ReplyManager

  • TRIIFORC3

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Latest update worst of all

    Wish I could rate less than 1 star

    Got the platform updated on October 12, 2016 and everything is a mess now! }:(}:(}:(}:(}:(

    All the emails and messages are in the same folder, can't filter them or locate old ones.

    Can't even REPLY to my customers, they had the brilliant idea to create a new "email" address where all the replies go out from, nor eBay or Amazon recognize this new email address, so no messages are going out.

    No option to record signatures.

    Tried reaching customer service and all the agents are busy (wondering why).

    Save some time and money and look for a new messaging platform.

    1. Reply from xSellco

      @TRIIFORC3

      We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

      Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

      Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

      Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

      We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

      Kind regards,
      Victor

      CEO
      ReplyManager

  • Bigian13

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    All Your Messages In One Place

    We have been using Reply Manager for a couple of years and have found it to be a valuable piece of software.

    All the messages from all our selling channels (eBay, Amazon, CDiscount, FRUUGO, Game, Rakuten, websites and imap / pop3 email addresses) come through to one control panel. No more logging in to different channels to check messages.

    Common replies can be set up to make life easier, and auto-responders are available.

    The system also links up to our Linnworks package as well, so a quick click on the Linnworks link in a message brings that order up without the need to search on Linnworks.

    The system is really easy to set up, and in the time we have been using the system we have only contacted customer service once, and our enquiry was dealt with swiftly.

    If you are selling across multiple channels, then this software can save you loads of time and effort and is therefore, in my opinion, well worth the money..

  • Sam Quinn-ShoeStationDirect.co.uk

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Absolutly Amazing

    Hi, this is a great piece of software all around if you sell on Amazon, eBay etc and also customer service email accounts. They can all be linked together instead of spending and wasting time longing in and longing out of various platforms. It is a solution for all email.

    I will be honest it did take 2 attempts in order to get the time to set it up, as it looks quite complex, however on the face of things it was very easy. The looks of the software are very basic not very clearer to begin with but we stuck with it for a few days just to get the hang of of it.

    The integration it self its straight forward and took about 10 seconds for the eBay integration to link to RM and then took around 1 hour to fully sync all message, after this is done you have too clean the messages you have done to the ones you have not done. with regards to the Amazon email this is far simpler and easy as you just us your POP/IMAP settings for the webmail account(s).

    the support is also very good and double check what you do for the first few days to make sure all is okay.

    Thanks, Sam

  • info325

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    We love ReplyManager!

    We've been using ReplyManager for several months now and love what it has done for our companies! We are able to use the same staff across multiple companies with only one log in and each staff member only sees emails that they are qualified to manage. We've also received fantastic support every time we've had a question!

  • ron55

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Just brilliant

    Great system and great support. Any problems we had were dealt with faster than any other customer support.

    Not that their were many problems!

    We have messages coming in from 5 different channels and to have them all together is just great.

    Reply Manager are always looking to improve which is another plus.

  • sonuts

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Reply Manager is a gift of god

    We manage over 40 stores on different marketplaces like eBay, Amazon, Fnac, Priceminister, Rue du Commerce, Cdiscount etc.
    And we receive up to 200 emails / day. Previously we managed our email client with gmail and outlook because the others solutions we found was too expensive and no-one was compatible with ebay.
    So... we tried Replymanager on last november. To be frank, The first time I saw the back office, I was afraid by the number of options and settings. But the team support is great.

    So my advice is : Choose RM if you receive over 50 emails a day. At this price is simply the best solution on the market.

Leave a Review

Your email address will not be published. Required fields are marked *

Overall:
Select a rating
Features:
Select a rating
Support:
Select a rating
Ease of Use:
Select a rating

© 2019 Angel Internet Ltd