ShippingEasy

ShippingEasy Logo
25% overall rating
ShippingEasy Logo

Product Details

ShippingEasy is an order, shipping management, and inventory solution with extensive marketplace, webstore, and carrier integrations.

The basic plan and above include access to USPS Commercial PLUS pricing. ShippingEasy Plus plan and above include the company’s own Flat Rate Green parcel pricing.

PlatformSaaS (Cloud Web App)
API
Customers SupportedUnited States

Pricing & Trial

Price Range
Plans from $5 to $159 a month.

 Trial Length: 30 days

Integrations & Compatibility

DetailsIntegrations
Amazon SitesAmazon.com
eBay SiteseBay.com
Alternative MarketplacesBonanza
Etsy
Jane
Newegg
Sears.com Marketplace
Storenvy
Wish
Multichannel SoftwareSolid Commerce
Stitch
Webgility
Shipping & FulfillmentDHL
FBA
FedEx
UPS
USPS
Carts, Payment & POS3dcart
AmeriCommerce
BigCommerce
Ecwid
Magento
OpenCart
PayPal
Prestashop
Shopify
Spree Commerce
Volusion
WooCommerce
X-Cart
Yahoo Stores
Other IntegrationsQuickBooks

User reviews

User rating

Features

Support

Ease of Use

Micki Harriman

Micki Harriman

2022-01-22 14:57:01

Awful

What where the positives?

Nothing

Any negatives?

Everything, hard to navigate, too many things to set up, wouldn't link with PO because it says there is an error with credit card. I have spent over an hour, so I was going to cancel. Write us an email, well can't find email.

Summary

horrible

User rating

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Lukas Novotny

Lukas Novotny

2020-12-16 14:57:56

absolute time waster

What where the positives?

sounds good on paper

Any negatives?

This is one of the worst companies on the internet I've come across. From the sign up process, to verifications I've never seen anything so difficult. After all the struggle they just close my account and refuse to reopen it. No reasons given. Absolute time waster, atrocious customer service.

Summary

Do not bother. I've reached out to their support for explanation and received about the driest rejection ever, as if they don't even care. Also overall I was unable to purchase a single shipping label and I think that's pretty telling about their service.

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Michael

Michael

2020-10-19 15:00:27

Completely useless

What where the positives?

That I won't ever try to use it again.

Any negatives?

Can't edit profiles. Can't edit payment methods. Can't edit shopping cart. Can't print a shipping label. Can't get any service.

Summary

Worst attempt at a "web service" I've ever seen.

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Paul

Paul

2020-10-14 15:01:11

Does not Acknowledge Programming Issues

What where the positives?

Ability to process large number of labels at a time

Any negatives?

There address field is shorter than the program tells you is required thus cutting off part of the address causing undeliverable packages. On the label we use we have found out the character limit is 30 for the address field yet the program tells you 34 characters, causing the last 4 characters which is typically an apartment number to be cut off. Customer service says well just make sure the apartment is on the 2nd line. Sure if you are processing a few shipments, but when you process hundreds like we do that is not practical. Very disappointed company will not fix there own programming mistakes. We are now evaluating other programs since they will not fix their own software.

Summary

Poor experience from Customer Support and I guess management

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John Herbert IV

John Herbert IV

2020-09-18 15:01:54

No customer support for their own flaws

What where the positives?

Integrated with ebay to save some time on label making and tracking information.

Any negatives?

No support for filing insurance claims through UPS (which is required to go through them). They only use automated bots to answer questions and will take you to a long page to file UPS insurance claims. Once finished the submit button doesnt work. Hours of time spent on youtube, chat forums, installing different browsers wasted because they had to add an irrational extra step to the process.

Summary

The time saved by integrating ebay feels like it was wasted battling this insurance claim only to get automated response. they demand you upgrade service to speak with a person which negates most of the claim value anyways. If you use this site you will not have insurance unless you pay for the full version.

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gary

gary

2020-08-03 15:02:38

Interface is horrible. Auto insurance settings don't work with PayPal, but it is your fault

What where the positives?

Really haven't liked it much from the start.

Any negatives?

Selected an auto insure option so that all packages over a certain value are insured automatically. Doesn't work on PayPal shipments, even though they approve PayPal as a store and gladly download orders from there. Funny thing that they don't tell you the auto insurance doesn't work. In other words they take your postage money, but their software is flawed to the point of costing you a loss on something you properly set the parameters to insure. Was basically told it was my problem.

Summary

Interface is horrible. Poorly designed and difficult to navigate. Common options are hard to locate. Learning curve is much more than it should be.

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CJ

CJ

2020-03-26 15:03:21

Ridiculous Company

What where the positives?

Many features on their website. No annual fee.

Any negatives?

Get ready to waste a LOT of time.

Summary

To process your credit card FOR ALL NEW ACCOUNTS they need to verify your account over the phone (which I only found out after submitting a ticket). So I called the number and waited for over 30 minutes before giving up. Thanks for wasting my time.

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Ugh

Ugh

2018-08-11 15:04:07

Terrible communication cost me time and money

What where the positives?

N/A

Any negatives?

N/A

Summary

One of their employees left and didn’t take us off of their premium plan. They are terrible!!! We are a bootstrapped startup and now shipping easy has taken hundreds of dollars from us. Poor communication and awful resolution. They won’t give us our money back! I have plans to dispute through my bank. This is the worst. An employee promised to follow through and now just because the employee left, shipping easy is not staying true to their word! They seem to like hurting small businesses. One of their employees left and didn’t take us off of their premium plan. They are terrible!!! We are a bootstrapped startup and now shipping easy has taken hundreds of dollars from us. Poor communication and awful resolution. They won’t give us our money back! I have plans to dispute through my bank. This is the worst. An employee promised to follow through and now just because the employee left, shipping easy is not staying true to their word! They seem to like hurting small businesses.

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CHICHO

CHICHO

2016-05-19 15:04:45

SHIPPING EASY INSURANCE CO.

What where the positives?

N/A

Any negatives?

N/A

Summary

Stay away!! The worst shipping solution ever, not because of the company itself but because of the insurance co. (Shipsurance) they use (same thing at the end though). Out of thousands of packages we sent in a year, we did a claim on just 10. Even though they were justified, they paid only one for about $35. Even for small claims they ask you for ridiculous stuff (pictures, affidavits from customers, letters, more pictures, estimates for fixing/replacing items, and so) It is just not worth it. The time you have to spend gathering information, sending emails and documentation back and forth is obscene, they just do it so you get tired of following up on your claim. They use all kind of excuses for not paying; To me, Shipsurance is just a way to skim money from customers and ShippingEasy is the channel. They don't even let you use the shipper's insurance company, like ShipStation does.

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teddychan

teddychan

2015-11-19 15:05:18

too many bugs combined with indifferent customer service

What where the positives?

N/A

Any negatives?

N/A

Summary

I only sell on eBay and my Yahoo website, averaging 200 packages per month. Bugs kept cropping up. Nothing major but very annoying. Finally a bug surfaced that ShippingEasy first refused to acknowledge as a bug -- not transferring the full address from my Yahoo orders they called a "missing feature" and said it would be on their "to do" list. Months later, still no progress and still called it a "missing feature." What a joke. I will be moving my business to a competitor in 2016.

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