Shiptheory

Shiptheory Logo
85% overall rating
Shiptheory Logo

Product Details

Shiptheory automates shipping. The shipping rules engine and label automation software has integrations with Brightpearl, Magento, and Exact Online and creates shipping labels for the UK’s most popular carriers.

PlatformSaaS (Cloud Web App)
API
Customers SupportedUnited Kingdom

Pricing & Trial

Price Range
Free limited plan available. Paid plans from £25 to £300 per month.

Integrations & Compatibility

DetailsIntegrations
Multichannel SoftwareBrightpearl
Shipping & Fulfillment13ten
APC Overnight
Bring
DHL
DPD
FedEx
Hermes
Interlink Express
NetDespatch
Palletways
Parcelforce
Royal Mail
TNT Express
Tuffnells Parcels
UPS
XDP Express
Yodel
Carts, Payment & POSMagento
Zoey
Other IntegrationsExact Online

User reviews

User rating

Features

Support

Ease of Use

Nick Holdsworth

Nick Holdsworth

2017-09-25 05:41:52

Utterly appalling

What where the positives?

N/A

Any negatives?

N/A

Summary

We used to use an integrated MadCapsule extension with our Magento system which was great. That extension broke last autumn and when we went onto their support website we read that support had been ended the previous March: thanks guys, it would have been nice to have been given time to change to Shiptheory. Shiptheory started fine, we loath NetDespatch, but never mind, we didn't need to use it that much as all the work would be done in ***heory. Then it stated to s l o w d o w n Apparently they are aware that this is a problem. Now it doesn't work at all, the staff can't be bothered even to see if it's going to work, it's quicker to use NetDespatch. Support has been c**p all we get is 'sorry'. Not even an email or phone call when I told them we'd given up. The problem is that without being able to produce labels efficiently we now need to change the whole of our ERP: 'Thanks' guys for absolutely nothing PS and another irritating thing is that they put 'love from' in their responses. Incredibly unprofessional and patronising, especially when you'd like to scream at them PPS unfortunately I had to choose 1 star: I had hoped to choose zero.

User rating

Features

Support

Ease of Use

Adam1

Adam1

2017-06-21 05:42:53

Are you typing orders into courier software? Copy/Paste? NO!

What where the positives?

N/A

Any negatives?

N/A

Summary

For the last 6 years we have been manually copy pasting shipping details for orders one field at a time. When I discovered ShipTheory it was one of those "I gotta have it" moments. So much so that I was very concerned I wouldn't be able to integrate it, being the sole "technical" contact in our organisation. But the support team at ShipTheory made it very painless. And as soon as the site went live it became apparent how much easier and quicker it was to use when compared to our old method. The became even more apparent when our new website site really took off and it occurred to me that it simply would not have been feasible to process all our next day delivery orders, without this new time-saving extension. Pick your orders. Ship your orders. Login to ShipTheory and print your labels. Job done. Now you can process ALL your labels in LESS TIME than it used to take to do ONE MANUALLY. Simply a must-have module. Very simple. Excellent support. Oh, and did I mention that it is FREE??? 🙂 😉 😀 Cons: Hard to come up with any negatives for this tool. I guess it would be nice if I didn't even have to leave the Magento Admin area to log-in to the ShipTheory website. But that is being really picky, and just more of a wish-list suggestion for the developers and future updates. Can't think of anything else I would improve at all.

User rating

Features

Support

Ease of Use

cdavies

cdavies

2017-02-21 05:43:30

Top company, highly reccomended

What where the positives?

N/A

Any negatives?

N/A

Summary

Very quick responses to emails etc so highly recomended. Never get problems after initial setup which seems to be rare nowadays. System just works... we have to use this as part of Brightpearl shipping but when we leave I am hoping that we can transfer shiptheory to the new system. I can highly recommend shiptheory should you be considering implementing their system into your daily activity. We use Royal Mail and Interlink only within the shiptheory system and the shipping is directed to Brightpearl where it is integrated into labels.

User rating

Features

Support

Ease of Use

logistics

logistics

2015-11-23 05:44:13

Excellent service, super easy to set up

What where the positives?

N/A

Any negatives?

N/A

Summary

The App's made by the shiptheory team are a must have if your company is involved in distance selling, we used to manually book in our DPD orders, costing time and sometimes missing email and other tracking related info. Now this operation is done automatically with no need for the warehouse team to even think about it. We also use the 13ten integration by ship theory, this has also saved loads of time processing the 13ten labels which appear on our goods out note automatically now. The Shipteory team were more than happy to help integrate there services into our workflow, and add some customisation for our needs. Very happy and well worth the money. Sushisushi.

User rating

Features

Support

Ease of Use

nicola

nicola

2015-10-20 05:44:38

Excellent support team- helpful and knowledgable

What where the positives?

N/A

Any negatives?

N/A

Summary

A fantastic product, built to be easy to use (and pretty) with a support team that was both helpful and knowledgable in answering my questions. They have been a pleasure to deal with. Working quickly on solving my issue with steady communication throughout. Thanks Shiptheory!

User rating

Features

Support

Ease of Use

Jim Beam

Jim Beam

2015-10-09 05:45:05

Excellent service

What where the positives?

N/A

Any negatives?

N/A

Summary

We were looking for an easy way to automate our shipping as we used two couriers. The Shiptheory team who used to be make Magento extensions, seem to have created an amazingly simple but powerful product. They've helped us setup everything from start to finshed, made sure we were happy with how everything worked, even when when we were being a little dense. Top service, highly recommended

User rating

Features

Support

Ease of Use

ant

ant

2015-10-05 05:45:34

Great team and the software is simple set-up and go!!

What where the positives?

N/A

Any negatives?

N/A

Summary

Can't fault the team or the software...works exactly as promised (simple integration which they hand-held me through...well, actually, they pretty much did for me!!) and the team guys are extremely responsive to feedback; bugs fixed in hours, additional features, changes to fiddly API integrations...the works!! Thanks, ShipTheory...can't wait to put all my labelling through you. Really is simple set & forget and ShipTheory has already saved me and the team literally hours a week (not to mention our sanity!!)

Write a Review

Your email address will not be published. Reviews are subject to our Reviews Policy and Terms of Use.
A short summary, max 100 characters.
1 = missing many
5 = complete
1 = very bad
5 = very good
1 = very complicated
5 = very easy
A summary of your overall impressions, and if you would recommend this product or service.
Please enter the correct answer below as a way to filter out some bots.