SkuVault

SkuVault Logo
100% overall rating
SkuVault Logo

Product Details

SkuVault is an inventory and warehouse management system offering inventory management, pick lists, barcode scanning, on-site training, advanced reporting, and user action logging.

PlatformSaaS (Cloud Web App)
API
Customers SupportedWorldwide

Pricing & Trial

Price Range
From $299 per month for two users

Integrations & Compatibility

DetailsIntegrations
Amazon SitesAmazon.com
eBay SiteseBay.com
Multichannel SoftwareChannelAdvisor
SureDone
Teapplix
Webgility
Shipping & FulfillmentShipStation
ShipWorks
Carts, Payment & POSBigCommerce
Brand Retailers
Magento
OpenCart
Shopify
Volusion
Other IntegrationsLokad

User reviews

User rating

Features

Support

Ease of Use

James Alexander

James Alexander

2023-03-03 18:28:28

Misleading Sales Tactics | Long Onboarding Process | Poor Service | Hidden Undisclosed Fees

What where the positives?

I liked what was advertised, however we never realized the full benefit of the software due to being blind-sided by hidden charges.

Any negatives?

The sales process is misleading. The onboarding process is lengthy and unnecessary. Multiple mini-meetings, all while you're paying, without being being able to use their product, and they don't connect the software to help you setup your own products or even use your products as examples during training. After onboarding, you're handed off to their support staff, who provided little to no support when the integration broke and forced my team to manually sync quantities for two weeks. This is when I asked for a cancellation, as the software we had waited weeks to begin using, did not meet the expectation or their own claims. Every aspect of SkuVault is a complete waste of time and money.

Summary

The sales process was botched from the start. I stated we were only interested in an FBM solution, as that is the main function of SkuVault. However, once connected to your selling account, they download and charge you for your FBA and FBM orders. SkuVault has nothing to do with FBA. Not even sure why they're siphoning revenue from orders that are automated and handled by Amazon. I signed up for the $329 package, and got a bill for $1279. But, this isn't quoted beforehand. And the salesman even admitted to making an error and said these fees would be waived. A Customer Success Manager called me to apologize and assure me I would be refunded in full. But, Clay Nobles, the Director of Sales intervened and denied the refund, while cherry-picking comments and making false accusations. That was the first and last time he contacted me during his review and determination. I was never given an opportunity to discuss my experience with Clay before he considered the matter closed. I attempted to reply, and provide additional context and requested a call. That was a week ago. I also cc'd their entire team during this correspondence. No one has contacted me to follow-up. They take your money and run, and blame you while they do it. --- And that was just the sales and billing --- The onboarding process is lengthy, you have to schedule many 1-hr mini-meetings over several weeks before launch. The integration broke after a month and was unresolved two weeks later, prompting my cancellation.

User rating

Features

Support

Ease of Use

AidanMcG

AidanMcG

2015-04-29 18:16:49

Top web-based warehouse management software

What where the positives?

N/A

Any negatives?

N/A

Summary

SkuVault has been top of the stack for years (and rightly so) for their web-based warehouse management software. If you are struggling with pick lists, bar-code scanning solutions or intelligent reporting decisions then these are your guys.

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