Service Details
Thompson & Holt provides customized Amazon appeal letters and Plans of Action for sellers who have had their accounts suspended.
They charge a flat fee and further responses, if requested, are at no additional charge. Instructions are provided on changes to make to selling practices to avoid repeat suspensions.
Escalations are handled if required, and the whole process is backed up with support via live chat and email.
Pricing & Trial
| Price Range |
| £700 for bespoke Amazon appeal letter and Plan of Action |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | All Amazon Websites |
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Maria Gouvianaki
Very bad company
What where the positives?
Nothing positive
Any negatives?
Thomson and holt is the worst company I have ever worked with. Don't throw your money away like me. I paid $700 for an application that was supposed to open my Amazon account and the application was copy pasted from the internet. Of course my account was never opened. After that they didn't answer my phone or mail. My account was finally opened with 50 dollars that I paid to upwork.
Summary
No recommend
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Yellow Tape Kickz
The NEGATIVE reviews are all true... nothing fabricated
What where the positives?
NONE
Any negatives?
Read each negative review and you will learn their shortcomings. After paying $950 you will be provided a generic email from a template they use. If your case is complex or something not as simple as providing a Plan of Action, you will surely waste $950. We've been working on an appeal since December 2021, half the time they don't even respond to our questions. Once they get the money, your at their disposal.
Summary
We're at 0/10 tries with two different Amazon store appeals with Thompson and Holt. After losing all our money to Amazon, we waisted almost $2k more with Thompson & Holt. I strongly do NOT recommend them. If your not reinstated after the first 2 or 3 emails, your can pretty much count it as a lost. They will slowly stop communicating with you while keeping your retainer. Dont do it...
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Matthew Bolton
Incredible Service
What where the positives?
Knowledge, understanding and communicating
Any negatives?
N/A
Summary
Incredible service. Getting an Amazon account reinstated is not a straight forward task but thanks to the knowledge and experience provided by Laura and her team, my account was reinstated after 6 weeks of being deactivated. I honestly don't believe my account would've been reinstated if it wasn't for Laura and her team.
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Clive
Suspended seller account on Amazon.com
What where the positives?
Fast and professional service. Great advice given.
Any negatives?
No negatives I can think of.
Summary
Great service getting my seller account reinstated.
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Jamarialijah Jones
Amazon appeal success
What where the positives?
Quick service, their knowledge of how to find out what caused the suspension was amazing.
Any negatives?
None
Summary
Superb service and I would recommend to anyone.
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Ceirus
Thompson and Holt helped us reverse a related account suspension that was impossible for us to fix.
What where the positives?
Amazon we’re holding over €150,000. Their fee was €1,000. Great value.
Any negatives?
All positive
Summary
Before reaching out to Thompson and Holt we almost gave up after failing so many attempts to appeal. Thankfully we decided to trust Thompson and Holt after a recommendation from a Facebook group because Laura wrote a plan of action and told us what to do in the account. I would definitely recommend Laura and Thompson and Holt. Thank you
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Marcus
Trustworthy and Experienced
What where the positives?
They resolved my IP suspension and managed to get a retraction letter from the Rights Owner.
Any negatives?
None
Summary
Fantastic service and worth every penny.
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Gillian
Quick reinstatement
What where the positives?
The speed and quality of service was superb. 36 hours to reinstate my account after it was suspended for confirmation of orders prior to shipment.
Any negatives?
None
Summary
I was recommended Thompson and Holt by several experienced sellers and I would also recommend them after the service I received.
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DMITRY CHISTYAKOV
Amazon account suspended permanetly
What where the positives?
Promises, and they write emails.
Any negatives?
It`s just not working.
Summary
Amazon suspended my account in May. After 2 months with this guys and paying >$1k my account suspended permanently with all money.
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Theokan
Account reinstated really quickly!
What where the positives?
I've been trying for 3 months to reactivate my Amazon account. After contacting Thompson and Holt I had my account reinstated in just 24 hours! I'm really pleased by their services and I will try for sure their monitoring service
Any negatives?
None
Summary
Great experience from an expert staff
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Craig Collins
Awesome service
What where the positives?
Quick Knowledgeable
Any negatives?
None
Summary
We were very impressed with the service and the attention to detail Thompson and Holt gave in relation to the process of our Amazon business account reinstatement. We would have no hesitation in using their services again or recommending them to others.
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Hardeep Singh
Helped me submit an appeal to amazon, great service
What where the positives?
Quick and helpful.
Any negatives?
None
Summary
Amazing service would def recommend to anyone who needs help with amazon.
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Vivek MangaL
Excellent Service - Got Amazon account re-instated
What where the positives?
Lucy got the job done. She was friendly and reachable. She provided excellent support throughout the process of re-instating my Amazon account.
Any negatives?
None
Summary
I strongly recommend Thompson & Holt.
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Barry
Amazing service by Holly
What where the positives?
She really helped me through a difficult time. Amazing skills to write the appeal.
Any negatives?
None
Summary
Amazing customer service
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Billy
Great company to work with
What where the positives?
They reinstated my suspended Amazon seller account. Friendly staff who were knowledgeable.
Any negatives?
None
Summary
Easy to deal with.
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Shirley
High level of customer service
What where the positives?
Extremely quick responses, good quality work, got me reinstated quickly
Any negatives?
I had to pay
Summary
Exceeded my expectations
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Trend Up
Terrible Terrible Terrible
What where the positives?
LOL NONE
Any negatives?
A lot which I will explain below
Summary
Worst company I've ever dealt with. Says they have a 100% success rate, which makes no sense cause you'll see obviously they failed with my case and many others. The appeals they sent me had typos and looked just like the ones you'll find off the internet. After almost 10 appeals, I decided to go elsewhere, paid this person a group recommended $200 and boom that one appeal did it, but T&H went 0/10 with theirs... GARBAGE. Their service might work for easy suspensions or help with ASINs, but for more serious suspensions with a lot on the line go elsewhere, trust me when I tell you I told you so. Biggest waste of $700 and I've wasted a lot of money on stupid things...
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Ken Gosie
Not knowledgeable, and did not listen to us
What where the positives?
Nothing really, they failed at their core objective
Any negatives?
The appeal document that was produced for us contained information and statements that would have clearly gotten us banned from amazon. We told thompson and holt to revise, but they did not do a good job, and it still contained very questionable statements that may have gotten us banned. Wasted $650, had to go to someone else.
Summary
Waste of $650 and time during a very stressful period
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Erdal Ulus
They write copy-paste appeal. Not bespoke.
What where the positives?
Nothing.
Any negatives?
I have been working with this company for 7 months but unfortunately, I cannot get any results. They write copy-paste appeal. This is the appeal that can be written easily when you read 3-5 articles on the Internet.
Summary
I still have to work with this company since I paid £ 500. There was no progress. I definitely do not recommend it.
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Ognjen Vignjevic
Professional Service
What where the positives?
Very professional service that helped me to get my ASIN reinstated. Hopefully I won't have to use them again but I'm definitely happy I got in touch with them.
Any negatives?
They can be a bit slow to reply, but I had selected the 24 hour reply service so I can't really complain. Their faster response times were too expensive.
Summary
They were very professional and I am very happy with the work they did for me to help get my ASIN reinstated on Amazon. Will use them again if I have to.
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T.Nikolova
excellent service
What where the positives?
very strict company and good in their job
Any negatives?
no
Summary
well done
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Bulent
dd
What where the positives?
My Amazom Account has been restored with the defense letter they prepared within two weeks.
Any negatives?
no
Summary
We are actually going through a very extraordinary period as the world. Meanwhile, my Amazon account was temporarily closed. I didn't know what to do. A friend of mine mentioned Thompson and Holt. I immediately contacted. And we started writing with very kind Laura. My Amazom Account has been restored with the defense letter they prepared within two weeks. Thank you, Laura.
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Jane Manuewe
Excellent service
What where the positives?
I was drowning in Amazon stress when I found Thompson and holt. I got in touch with them and Simon initially offered help. He explained everything I needed to know and passed my details to Laura, she guided me through the process without any problem. They were very professional and provided good customer support. I am much happier now.
Any negatives?
no
Summary
fantastic service
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Victor Maafe
Worked so well i now use the monthly service
What where the positives?
Response times were great The information that they provided was very useful. They were very informative of what was going on and what would happen.
Any negatives?
It took a week to get reinstated.
Summary
Very good service and i have now signed up for the monthly service.
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Frank
Reinstated Amazon account in 3 days
What where the positives?
The good points were my account was reinstated and they helped all the time.
Any negatives?
It took 3 appeals over 5 days
Summary
Good experience and I would recommend.
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mike
Negative experience
What where the positives?
None
Any negatives?
You`re connected to a free online chat & their person must`ve been handling other chats because of delays in response. She was distracted & I had to explain my issue more than once. I finally gave up & ended the chat. The rep was either working on too many chats or had no grasp of my issue. Complete waste of time.
Summary
You can try them. I hope you have a better experience than I did.
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Faith
Reinstated in 2 days friendly and caring
What where the positives?
My amazon seller account was reinstated. Holly knew how to appeal and what departments to submit the appeal to. She was friendly and caring. She understood what my account meant to me.
Any negatives?
would have been easier to talk on the phone.
Summary
very very pleased with everything.
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Brian
Great service
What where the positives?
Amazon account reinstated after 2 days. Great customer service Super fast
Any negatives?
Don’t work weekends
Summary
Great service and great result.
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Daniel
My account has deactivated
What where the positives?
They have quoted in their website: "We take away all the hassle and stress. Why would you take the risk of doing it yourself which could land you in further trouble with Amazon? " Yes, spot on! I have struggled days to figure out how to appeal my case... Thompson & Holt helped me to sort things out in professional way.
Any negatives?
Nope
Summary
I'm thankful for your help especially Laura. Thank You Thompson & Holt.
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Quang
Intellectual Property infringement appeal
What where the positives?
the account was reinstated and the price was fair.
Any negatives?
it took three attempts and 9 days.
Summary
Lucy was very very good and communication with her fine.
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Hank Han
Great and professional
What where the positives?
N/A
Any negatives?
N/A
Summary
If you have issue with your Amazon seller account, Thompson and Holt is right company to contact with. Thompson and Holt only use two weeks to reslove the issue that we are struggle for half year. The lady that we were work with was very patient to help us with analysis the issue that we were face to, then gave the good solution. They realy know about all Amazon policies. And the letter that Thompson had is very clear on on point. Now we are back on bussiness, and we are really appreciate it. Thank you very much!
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Keti
Very happy
What where the positives?
N/A
Any negatives?
N/A
Summary
Very happy with the service and the outcome. After several appeals and automated responses I was pulling my hair out. It wasn’t plain sailing with Laura but we finally got there and now I can sell again!!! The communication was excellent and the advice was sound and based on common sense. I would recommend Laura to anyone who needs help. The price was reasonable compared to other companies and it didn’t bother W that I couldn’t talk to Laura on the phone, she always replied. Thank you Laura
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charlier1955
Laura got me reinstated
What where the positives?
N/A
Any negatives?
N/A
Summary
I have been selling with Amazon for 5.5 years. Never a problem. Then I got suspended for what I thought was a really dumb reason. Obviously Amazon did not think so. I submitted a Plan of Action. It was rejected and my account shut down. I did an appeal . It was rejected. I talked to another law firm, but they wanted too much money. Thompson and Holt assigned me to Laura. It took several days and 4 appeals. I am now back in business. The suspension has been lifted. I have learned to watch my Account Health Page like a hawk and to respond to every Performance Notification STAT. I don't expect any more problem, but if there is I will go directly to Laura at Thompson and Holt.
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GladisA
72 hour notice from hell
What where the positives?
I received a 72 hour notice from Amazon accusing our store of selling fake products. This was nonsense as we buy direct from the manufacturer. We had read about these notices before but thought we would never receive one because we buy direct. We were recommended to speak to Holly from Thompson and Holt as she had helped a friend of ours earlier this year. Within a day of receiving the notice Holly had written an excellent appeal that worked. Our account is no longer at risk.
Any negatives?
None
Summary
Regarding support I only had a couple of email exchanges with Holly as she knew what she was doing.
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Sara Sara
Holly Sloane is such a great consultant
What where the positives?
N/A
Any negatives?
N/A
Summary
Holly Sloane is such a great consultant who really did a great job to solve my issue very professionally! if you really want to solve any issue just ask Holly Sloane as a Great and professional consultant, so pleased with my experience and I totally recommended Holly Sloane! 🙂 interesting and so helpful ! don't hesitate just ask and you get the best service! Totally satisfied! A+++
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Bellab291
Super fast and helpful
What where the positives?
N/A
Any negatives?
N/A
Summary
I sell across several platforms and thought I could handle a simple inauthentic suspension when I received one from Amazon. I sent receipts and additional documents as per Amazons request. After two weeks of back and forth with Amazon I thought I would speak to a consultant in suspensions. This is when I used Thompson and Holt and spoke to Laura. Laura drafted a action plan and appeal and also told me what to change in my account. A day after submitting the appeal my Amazon account was live again.
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Historyswhispers
Professional Knowledgeable Support
What where the positives?
N/A
Any negatives?
N/A
Summary
Quick Professional Support that helped me get my account restored. In my case i had a particularly tricky issue due to my own ignorance of the compliance issues involved. Thompson & Hold gave me quick and accurate guidance when others had told me they could not help me. I am a big fan of their service. Their guidance was spot on and accurate . their guidance helped me restore my account on the first try. I could not have done it without their help and was in danger of losing my retirement supplement not to mention trying to figure out how to close out my account with 2000 items in Amazon that would have had to be retracted. The potential loss was in the tens of thousands.
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chris33
Great service!
What where the positives?
Just explain your issues and work with a professional. Was back in business in a few short days.No need to lose any more sleep. If I have any more problems they will be the first to call on.
Any negatives?
No issues here very happy with the whole process if you had seen my first attempt before signing up to my last appeal you can truly see the difference.
Summary
Support was excellent always expect a prompt reply to any questions
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ekappa1211
Excellent Company
What where the positives?
🙂 Excellent company to use if your Amazon account is suspended. Very friendly and helpful team who seem to work every day including weekends! My account is amazon.com and Thompson and Holt are in the UK. This was not a problem.
Any negatives?
They work very hard for you and kept me updated through the whole process.
Summary
Support from Laura was brilliant, she even came into the office on her day off as I was worried.
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STUDIO420
VERY FAST AND 100% ACCURATE!
What where the positives?
N/A
Any negatives?
N/A
Summary
WOW! THEY GOT MY AMAZON ACCOUNT REINSTATED! THANK YOU SO MUCH FOR YOU SPEEDY SERVICE! YOU GUYS ARE AMAZING! THANK YOU LUCY & SIMON! AN AMAZING TEAM, I CAN SALE AGAIN! I CANT THANK YOU GUYS ENOUGH FOR HELPING ME GET MY AMAZON ACCOUNT BACK! 5 STARS A+++ I WILL RECOMMEND YOU TO ANYONE WHO NEEDS HELP BEING REINSTATED ON AMAZON! THIS IS A VERY HAPPY DAY! THANKS AGAIN SO MUCH! STUDIO420
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volki tolki
very friendly and great team
What where the positives?
N/A
Any negatives?
N/A
Summary
I wasn't sure that my account would come back again.I'm so lucky to have found here. They reinstated my account with very interesting tactics.Especially lucy thank you.Very patient and very polite.you can ask for help without any doubt. I will share the incoming message. ( infringing copyright by listing) .It was a realy hard case. :D:D:D8) Hello, Thank you for submitting your appeal. We have reinstated your account. If you have any funds in your account, they are now available. If you have FBA inventory, it is currently eligible for removal.
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Grace Lin
Great work
What where the positives?
5 stars for good work
Any negatives?
🙂 It is good for now
Summary
It is great to work for amazon account suspend, they give us professional work, we very appreciate it. If someone has the same problem as we are, we definitely will introduce Thompson&Holt to them, and tell them to pay less, then you can get your account back. Also, follow Amazon rules, not get suspend for next time, they will provide less money for next work.
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tugnetimli
Professional and Courteous
What where the positives?
N/A
Any negatives?
N/A
Summary
We had a long standing issue with Amazon which, despite thoroughly pursuing through all of the official channels ourselves, we could not resolve. As a last hope, we decided to give Thompson and Holt a try. Their was service prompt, professional and courteous at all times. Their experience of dealing with Amazon proved to be invaluable. Convincing Amazon to reinstate our account did take sometime, but Thompson and Holt and persisted and gave their support until a resolution was achieved. If you feel that you have reached the end of the road with Amazon, I would definitely recommend.
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Linda Stuart
Great Work- Amazon Account Reinstated
What where the positives?
Our account was reinstated after 5 days. It was suspended after two months of drop shipping. Amazon wanted some invoices which we didn’t have and we appealed twice with no luck. Amazon was holding over £5,000 of our money and said they would keep it. Steven was recommended by our mentor who said they have helped many drop shippers.
Any negatives?
No. It would have been better if Steven could have told us which store to use but we had to learn ourselves.
Summary
Everything about the support was great. Steven knew what we had to do and explained everything. The monitor and Protect service is now protecting our account and we no longer sell high risk items that will get us suspended.
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Godders
Great Result
What where the positives?
N/A
Any negatives?
N/A
Summary
Our account had been suspended for 6 months, so it was really pleasing to get it reactivated by Thompson & Holt in a week. They are pretty easy to do business with - after initially calling them, all exchanges were by e-mail. They came up with a letter that we sent to Amazon, who came up a request for more information. Thompson & Holt then came up with another suggestion, which did the trick and 'open sesame' our account was back in business. The fee was £500 which might seem high, but given how much business Amazon can generate, is actually good value for a medium-sized business such as ours. Happy to recommend.
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had1
Reinstated Account
What where the positives?
N/A
Any negatives?
N/A
Summary
My amazon was suspended for 1.5 months and I literally gave up sending emails to seller performance team. Although I was hopeless as its been a long time , I thought let me try Thompson and holt service after I read about them and it was worth it i'm back in 2 weeks thanks Holly Sloane My amazon was suspended for 1.5 months and I literally gave up sending emails to seller performance team. Although I was hopeless as its been a long time , I thought let me try Thompson and holt service after I read about them and it was worth it i'm back in 2 weeks thanks Holly Sloane
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JAG
Effective and efficient service
What where the positives?
N/A
Any negatives?
N/A
Summary
Effective and efficient service Amazon emailed us about several products, we had complaints about regarding quality, images and product description. We contacted the suppliers immediately and removed the products off Amazon. Thompson and Holt produced a detailed appeal letter for us within 24 hrs. A few days later Amazon re-instated our account. Excellent support with chat room and emails. This company is reliable and very well experienced in dealing with Amazon Suspension issues. thank you
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Anon
Account Suspension Helo
What where the positives?
Very quick turn around time Everything explained clearly and accurately My account was suspended for a few variation listing violations. I googled reinstatement services and enquired from a few. When I contacted Thompson and Holt, they immediately reviewed my situation before telling me that they believe I can be reinstated. Ultimately, my account was reinstated less than 24 hours from the time I made my payment to them. I was back selling before the other reinstatement services had even responded to my request. So, so happy
Any negatives?
None
Summary
The support was top notch
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Janett
Very Grateful for all the help and support
What where the positives?
The best part of the service was it worked! The support and help I received from Thompson and Holt especially Simon was very very good. My case handler was Katie and her action plan was superb, there were things in there which I had never thought of.
Any negatives?
Yes, even though I could email and LiveChat with Simon it could have been quicker to resolve issues by picking up the phone.
Summary
I have dealt with many Ecommerce companies and Thompson and Holt have their support spot on.
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mikedylan65
Great Service
What where the positives?
N/A
Any negatives?
N/A
Summary
I would recommend Thompson and Holt to any Amazon seller who is having issues with Seller performance and their suspension. I was so frustrated after sending numerous appeals to Amazon only for hem to keep asking for more information. I talked to a few friends out our London Amazon Seller group who were unable to give me any advice but they said that they had used Thompson and Holt for help with other types of suspensions. I started a live chat with Simon and he explained what details I needed to supply, I had completely missed the point that Amazon were looking for. He said that they could help and my account would be reinstated in 7 days. 4 days later it was reinstated. Amazon are holding money on my account now but that should be lifted in 14 days. The suspension type I received help with was IP infringement with Lego. The support from Holly was exceptional when I needed help when Amazon requested more information she got back to me.
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Sam12
Reinstated within an hour!!
What where the positives?
N/A
Any negatives?
N/A
Summary
My amazon account got suspended for infringement of intelectual property right. I submitted appeal myself twice but it did not work untill 17days i tried. At one moment i thought i will never get my account back. Then i came across thompson holt and contacted them. After sending appeal letter from Holly, my account got reinstated within an hour. It was like a magic for me. Very helpful customer service. Will use again in future when required and recommend others. A very happy customer!!! Thank you very much Thompson and Holt. You are a real star.
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headpower
Recurring Customer
What where the positives?
N/A
Any negatives?
N/A
Summary
Our account was suspended a year ago and we used Thomsponandholt and the account was quickly reinstated, recently our account was suspended and although this time took a bit longer, our account is reinstated once again. Their response is quick and they assured me the account will be reinstated and they calmed me down when I had to deal with the frustration from Amazon Don't try to write amateur appeal letter to Amazon and let the professional deal with it. Great service, highly recommended these to sellers who got suspended by Amazon.
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BenS
Reinstated in 5 hours!
What where the positives?
N/A
Any negatives?
N/A
Summary
:DWow, our UK Amazon Seller account was suspended on Friday because we listed Star Wars figures we had bought from another sit, we did not know that this was against Amazons policies as they let us list the product without any issues. We immediately contacted a host of companies and thompson and holt were the only company who got back to us before lunch. We agreed to pay for the 12 hour service which cost £1,000, the appeal and plan of action was in our inbox within 6 hours of payment. We sent the appeal to Amazon and our account was reinstated in 5 hours. Good work by both Holly and Amazon, we can now focus on selling again. The only downside is that we cant sell Star Wars products.:-{
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Sam Harvey
I can breathe again!
What where the positives?
The main point is that my account is now active and I can sell again. It took 2 days from contacting Thompson and Holt to getting the letter from Amazon stating my account was reinstated. The reason for the suspension was IP infringement which was my fault.
Any negatives?
The communication with Holly was smooth although it would have been good to have the option to phone her.
Summary
The assessment was free and quick, I sent Simon all the correspondence from Amazon and within 2 hours I had signed up to the Amazon appeal service. I chose the 24 hour service for £500.
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Tom L
Would not recommend
What where the positives?
Nothing - template bs, this was not tailored to the issue at have and would never work for an ip infringement claims
Any negatives?
If they were actually tailor fitting the appeals to the problem at hand that would be a good start. How are you going to win an appeal when the subject matter you are speaking of has nothing to do with the topic they are requesting!
Summary
They have low paid employees responding to emails so the support is not great, they are using templates to respond to your requests.
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CSS
Timely, efficient help with reinstatement
What where the positives?
N/A
Any negatives?
N/A
Summary
Thompson & Holt were a HUGE help in getting our seller account reinstated. They were efficient, timely and quick to respond. Their experience with seller and e-commerce platforms is extensive and is demonstrated in their extremely capable responses and letters we needed. The support is very quick and they respond to all questions quickly, regardless of time zone. We were on a 12-hour turnaround for our response and our case worker was working through the night to ensure we had the appropriate documents submitted on time.
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avdhuman
support was quick and they really know what they are doing.
What where the positives?
N/A
Any negatives?
N/A
Summary
Support was quick and they really know what they are doing. my account was up and running again with 14 days, I believe Amazon was backed up. I have a unique situation and they were able to write a response that was perfect and done quickly. i will be working with this company any time i am in need of help with Amazon.com. thank you again for all your help. you are a great company and alot less expensive than others that provide less service. I will be signing up for there insurance service as well.
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Jamal
Back on amazon in 7 days
What where the positives?
N/A
Any negatives?
N/A
Summary
Amazon suspended our account on 17th Aug and after 1 month of exchanging 17 emails with seller performance on 17th Sep they sent us an email saying " We may not reply to your further emails". Our account was suspended for selling inauthentic items but in fact we never sold any fake item. Although we had original invoices from suppliers still they did not accept them. On 17th Sep I contacted T&H. On 18th I received POA from them, same day POA sent to Amazon. On 20th they acknowledged receipt of POA and on 26th our account was reinstated. Many thanks T&H and Lucy Gibson for your great work 🙂
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damon sin
great job
What where the positives?
N/A
Any negatives?
N/A
Summary
support was quick and they really know what they are doing. my account was up and running again with 6 days. i got a couple bot responses that they identified right away and told me not to worry about. i have a unique situation and they were able to write a reponse that was perfect and done quickly. i will be working with this company any time i am in need of help with amazon.com. thank you again for all your help. you are a great company and alot less expencive then others that provide less service
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Colin Leo
Good service
What where the positives?
Good service and regular communication, they delivered on what they said they could do. My account suspension seemed straight forward (inauthentic) and I tried to appeal myself but failed which is why I used Thompson and Holt.
Any negatives?
At first I was told that my account would be reinstated in 5 days however it took 7 days which cost an additional £10,000 of lost sales. I would use the service again should it be needed.
Summary
Holly was my point of contact and she took the time to explain what was happening and the process that we needed to follow. I didn’t realise that there were so many departments who can help.
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Menhaz
Amazon Store Reinstated!
What where the positives?
N/A
Any negatives?
N/A
Summary
I really appreciate everything you did and we would very much like to work with you in the future if we have anymore issues with Amazon. I used the amazon appeal service. Holly was the best she supported us from the very beginning and was on hand when we needed her help. She remained professional and calm at all times and helped us with our problem. It would have been good if we had a portal to see the status of our appeal as it was a nervous time for my business. The communication with my case handler was very good.
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blkflsh
AmazonAccount suspension
What where the positives?
N/A
Any negatives?
N/A
Summary
Amazing service !! Good communication thoroughly understand the system and what is required .You definitely feel you are dealing with a person who has empathy with your situation and is working with you to achieve the necessary result .My suspension was removed within 2 days .Understanding what is required from Amazon in your action plan can be daunting and confusing .This service offers a clean ,simple solution in manageable steps they understand what Amazon requires in its action plan and help you formulate a solution to fulfil those requirements . If ever you face the challenge of an Amazon suspension then try this service
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Arg
Permanently suspended after first appeal - Refund Promised
What where the positives?
N/A
Any negatives?
N/A
Summary
My account was suspended and out of panic reached out to them reading all 5 star reviews . I paid $645 and got a one page letter which i had my reservations after reading it as it completely lacked details . I reached out to xxxx from Thompson whether we should provide more details and the answer was that we will give if asked . The next response from Seller Performance was "That we will not respond any further to the issue" . While I totally understand that no one can reinstate an account post suspension but what you appreciate is professionalism . It takes 3 days for xxxx from Thompson to come despite writing back to him . The response was re-send the email again ... They can get account reinstated for silly reason which even you can do yourself by taking POA from internet and filling it yourself .They are writing a Plan of Action without understanding your business or looking into your account . A ready made letter is sent with few changes ... I had requested for refund and at least Thompson and Holt have promised to go ahead and process the refund which was provided some relief on the loss which i am already going through .
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kimlsatterfield
Unnecessary Seller Suspension
What where the positives?
N/A
Any negatives?
N/A
Summary
2nd time I have used TH. Lucy the first time and Holly the second time. They were both very helpful and got me reinstated. Unfortunately, it took way too long but Amazon is famous for taking there precious little time obviously with the seller community. I hope 1 day Amazon will care about there sellers as much as they do there customers. I truly believe if they did, there business would grow even more than it already has. They should remember the great sellers and concentrate more on the bad sellers. It would be even more great for the sellers if they would give the good ones more credibility instead of assumptions from buyers.
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OneWireless
Amazing Staff
What where the positives?
This was for a service, which they handled excellently. They kept me informed and worked with me every step of the way.
Any negatives?
No they were very informative on what to do and how to do it.
Summary
The support was very good, I could call, or email just about anytime. When i wasn't able to reach my rep, they told me when she would be back. And I didn't have to call again, she contacted me as soon as she was back in the office.
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samanthahopkins
Monitor and Protect Worked For Me
What where the positives?
N/A
Any negatives?
N/A
Summary
I used the service Monitor and Protect, and have done for the last 3 months. Last week my account was suspended due to a customer saying that the product I sent them was fake. Within 2 days the account was open again, so the money I spent on Monitor and Protect was well worth it. Not really sure that anything could have been better. My case was looked at straight away, and Holly gave me all the details and the appeal to get the account open. Holly was great. My funds are still on hold for 14 days, but I have been told that this is normal with Amazon.
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Minz
Great Experience! So glad we choose T&H!
What where the positives?
N/A
Any negatives?
N/A
Summary
I was worried because we tried to appeal on our own. After the 6th rejection letter we were beside ourselves. We thought we would not have an AMZ store and began planning a new project to replace the revenue. Once we hired T&H we put our faith in them and our account was magically reinstated in short order. It was easier than expected. Holly is like a fairy god mother! Thanks so much! Thanks also to Simon who spoke with me on the live chat box. You guys are the bees knees! So happy! 😀
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Andrew Hall
Holly was great!!!
What where the positives?
N/A
Any negatives?
N/A
Summary
The service was good from the very start, I was told by Simon that he could help with an IP infringement suspension. At first I didnt know what I had done wrong but it was explained that I couldnt buy from stores and sell Star Wars on Amazon. Now I cant sell Star Wars figures on Amazon but my account is active. Amazon were very difficult to deal with and they didnt answer any of my questions. Holly my case handler and she knew what to say, to be honest I didnt understand what the issue was until I spoke to Thompson and Holt. They were expensive at £500 and my account was reinstated within 2 days of speaking to Simon.
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JohnyYellow
Listen To What They Say, Not What You Think You Know
What where the positives?
N/A
Any negatives?
N/A
Summary
I signed up with Thompson and Holt after an initial chat with them on Live Chat. I had been trying to appeal my inauthentic suspension for some time, and didn't seem to be getting anywhere. My case was given to Steven, who created me an appeal and plan of action. I didnt think it was too different to the one I had sent probably a hundred times, but I gave it a shot. Within 2 days I had a negative reply again from Amazon. As you can imagine I was shocked and upset by this. Steven asked me to send the message again. I kicked off at Steven a little for this, but he explained to me exactly why this was to be done. I thought we should have created a new appeal, and sent this in to try it. But Steven was spot on. Within 24 hours I was back up selling again. I am really happy with how Steven and Thompson and Holt handled my case. I was trying to do things by way, rather than listening to these people who have lots of experience in this. They were right.
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msr
Inathentic item suspended account
What where the positives?
N/A
Any negatives?
N/A
Summary
Very very good lawyer services.I always believe lucy and lucy teams Lucy is very good person and she helps to our amazon reinstated account and amazon always same message "We have decided you may not sell on amazon and we dont answer further emails" and "Hello, My name is Mark, and I’m a member of the Amazon Escalations team. Jeff Bezos received your email and I am responding on his behalf. We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com. " But lucy try to different method and finally she reinstated our amazon account thank you so much lucy and Thompson holt team
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YellowBoxes
A lot of work went into this,and it paid off
What where the positives?
N/A
Any negatives?
N/A
Summary
I was really impressed with the amount of work that Thompson and Holt put into the appeals, and the follow ups. I originally couldnt make my mind up if I should use these or not, as I didnt know if I should do this myself. I am so glad that I let these take over. Appeal was to a very high standard, and the followup work after was prompt and got me reinstated. All of the responses came within 24 hours, and I had to provide a lot more information to them, but I was more than happy with the outcome.
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louisadean
Your Amazon Account Has Been Reinstated
What where the positives?
N/A
Any negatives?
N/A
Summary
:): We have decided that you may sell on Amazon.com. This was the email that I received from Amazon when I asked Thompson and Holt to help write my appeal. They were recommended to me by my Amazon Whatsapp group and I would recommend them to anyone else who has been suspended. It took about two weeks to reinstate the account and there was probably 10 different pieces of information that I had to send to Amazon to verify that the products I sold were authentic. For some reason they did not accept the invoices first time when I sent them. Lucy made the appeal very easy to understand so that Amazon could see all the information in one palce.
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MartinB
Very helpful and quick service
What where the positives?
N/A
Any negatives?
N/A
Summary
My Amazon seller account was suspended in mid June and I had spent days reading forums and trying to reinstate my account without any success. I had appealed 4 times and got the same response. After speaking with Simon and answering some simple questions he offered help. 3 days later my account was reinstated however Amazon said they would hold onto my funds for a further 14 days. I am now using the monitor and protect service which is free. Everyone who I spoke to was very friendly and helpful.
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Newgard
Help With My Reinstatement
What where the positives?
When Amazon suspended my account, I took matters into my own hands and tried, unsuccessfully, to write my own appeals and submit them. I spent many hours on Amazon's seller forums asking for help from the individuals on there. While I got some good advice on what to and what not to include in the appeal, I was never reinstated on my own. We went a month and half without sales, let go of employees and wondered if we would ever get up and running again. We googled reviews of Thompson and Holt and saw mostly good reviews. We were hesitant to have to spend any more money on a failing business but decided to give it one last go and see if they could help. Within 2 weeks of contacting them and working with Lucy, we were finally reinstated. I really don't think we could have done it on our own. If you have exhausted appeals and don't know where to turn, start a conversation with them and you have a better chance at resuming your business.
Any negatives?
The only thing I could recommend for improvement would be to maybe add in calls instead of emails. I was satisfied with the emails but I think a lot more people would rest assured knowing they can speak to someone directly.
Summary
Support was great, nice having someone know what you are going through
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Rajesh Ashar
The best service and the best results.
What where the positives?
N/A
Any negatives?
N/A
Summary
My Amazon account was suspended, Sarah from Thompson and Holt inc wrote a letter for us in 24 hours, the letter is very professional, and it covers all necessary parts and concerns. we just added our amazon account information there, it was very easy for us. I sent to amazon seller performance team, it took long from the amazon to review but as said with the help and guidence of Sarah, my account is back. now, we are continue selling in amazon again. no issues any more. Really appreciate for the great service!! i would recommend this company to anyone who has amazon seller account issue.
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aquadistribution75
Fast service and helpful
What where the positives?
N/A
Any negatives?
N/A
Summary
I contacted Thomas & holt due to an issue with my account. They responded quickly, sent everything over and within 24 hours I had the appeal, the business in question needed more information like they do, so Sarah rewrote and added a few bits in and my account was open again. I highly recommend Thomas & Holt and from start to finish the help is 2nd to none. Support during the whole process was great, was kept in form at each stage as to what will happen. The knowledge this company has is priceless don't hesitate contact them first before you do anything yourself Keep up the good work
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Elliotd123
The best service and the best results.
What where the positives?
N/A
Any negatives?
N/A
Summary
I thought I was done for when Amazon sent me and email stating I would be no longer allowed to sell on Amazon again. With the help of Thompson & Bolt all it took was a week and a few emails and now my account is fully reinstated and the stress of what to do next is no more. I reached out to a few services before selecting them and the professionalism and response I recieved from them made me choose Thompson & Bolt.. If I ever need help with something like this I’ll definitely reach out to them.Thanks for the help!’
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nscbh1
Total Deception!
What where the positives?
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Any negatives?
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Summary
I can't believe in this. Spent £500, got crapy service that I would be better off doing myself, resulting in my account being permanently suspended and they still state on their website they have a 100% success rate, even though I asked to remove, these guys are deceptive! Their reviews stated they are amazing, but this is invite only, from them!!! I paid for their service, so is like they are amazing, while being total crap!! Beware. I hope this review warns some potential clients about this deception
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Kbmars
Pricey but well worth the outcome
What where the positives?
N/A
Any negatives?
N/A
Summary
dont be a fool and risk your business with amateurs and self-help! These guys made it happen. We were suspended for account verification and we screwed that up even more by not knowing how to respond. We made a simple issue a big one. These guys crafted the right message and had us send it via email to the right team. Now we are back selling. That’s what really counts. They made it happen. That’s all I care about. If you care about your business and rely upon it for your livliehood you won’t question the cost. The results speak for themselves
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GarrettH
Peace of Mind
What where the positives?
N/A
Any negatives?
N/A
Summary
I tried to get my account reinstated myself and it was denied. I had the pleasure of working with Katie. We appealed a few different times and finally they accepted it and released my funds. I never thought I was getting my account back. Amazon will not respond to majority of emails but do not give up. After giving them plenty of time to respond, stay peristent and make sure to ask Thompson and Holt every time before sending in a new email. I was suspended for 5 months. Katie stuck with me the entire way to makthe the process more manageable. She was the light at the end of the tunnel when I truly felt like I would never get the thousands back that Amazon was withholding from me. They eventually released my funds to me and then I was reinstated 1 day later. You’re the best Katie!
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Ken Price
Quick response and and appeal provided within 24h
What where the positives?
N/A
Any negatives?
N/A
Summary
We got suspended after account review - without giving any reason. Collected all invoices and removed all iffy items from our inventory and reached out to ThompsonandHolt. Immediate chat support and someone to speak to directly was really a plus. I provided all required information and dedicated representative got back to me within 24h with appeal and well-structured Plan of Action - we submitted it on Friday and on Monday we were back on. The support was great - I spent almost an hour on chat without any pressure.
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BB.
A*
What where the positives?
N/A
Any negatives?
N/A
Summary
Great speedy service We had our account suspended due to review manipulation, we knew nothing about this and it left us stranded, after getting this service we thankfully got it open again in just 6 days, this has been such a great outcome for us because Amazon is a very important sales channel for us. The company also have offered advice and different Amazon services on how to avoid future suspensions. Simon and Lucy are very quick to reply to emails and live chats. So you wont be kept waiting. Thanks Again - Highly recommended Company
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Nicole Nuzzo
Great Service..Highly Recommended
What where the positives?
My Amazon account as suspended for policy violations..I was devastated beause as a single mom, this my only source of income. The service was incredible..Fast, courteous and professional. Easy to follow instructions..I was reinstated in less than 24 hours.:)
Any negatives?
Everything was perfect. They are worth the money!
Summary
Excellent support. It couldn't have been easier. They saved my business and my life!
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Yes
Service you can trust! They really Work!
What where the positives?
N/A
Any negatives?
N/A
Summary
I Had my Amazon account suspended due to customer Inauthentic claims even though my ODR and other metrics were good. We had no idea our supplier we found on Alibaba who claimed 100% authentic was supplying us with possible inauthentic products. This deceit by Alibaba advertised traders sadly of course ends up removing sellers with good metrics standing. It was a nightmare we tried to contact the supplier for Invoices etc that Amazon requested but they had disappeared totally from contact. We definitely won't be going anywhere near Alibaba again or re-listing those products again now that we are back! I made my own appeal letter first off but it got denied. Then Amazon emailed saying I have another chance to get re-instated providing I can submit an updated appeal that addresses the problems. Thompson and Holt were a positive and proactive solution. Naturally I did not want to try appealing again myself. The moment I chatted with them upon entering their site everything got rolling. After payment and Within 24 hours the appeal draft came to my inbox and it seemed very professional. Sent it to Amazon with my contact details that evening. After I got out of bed the next morning my account was back with a red notification, but is still under review with the payments only. My account is currently fully functional and I can sell. Soon hopefully the review will pass. But at least my business is back and I have a chance to learn from that horrid experience and try not to get suspended again. I can only recommend and I would never go anywhere else for an Appeal solution.
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AMK
Professional Service
What where the positives?
N/A
Any negatives?
N/A
Summary
This company saved our account twice. Yes, the help us get our account reinstate twice. First time , amazon suspended our account for infringement March,2017, Lucy helped us. Our account was back within 8 days. Second time, amazon suspend our account again for the review Feb,2018. Sarah helped. Great job too. amazon reinstated our account within 24 days. Thank you so much. I highly recommend their company. If you have the same problem , ask them for help, you won't regret . Good lucky to all you.
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HS pure
Cant believe my ASIN is active again
What where the positives?
N/A
Any negatives?
N/A
Summary
They were very quick to reply to my messages via chat on there website. I cant believe my ASIN is active again, it did take a long time, but was well worth the wait as my income is mainly from amazon. My ASIN was down because of IP infringement, they said they could help and they delivered. Would really like to give a big thank you to emily!! I would highly recommend their service if you do have any problems with your amazon account. Thank you again for your patience, will definitely use again
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hlnieves
Excellent Service
What where the positives?
I am very pleased whit the service.Since the first communication and thru the process, which was fast and effective. I was very tress full because as a new seller I do not dominate the rules of the game. Beside that I was concern for my investment. But I received their feedback in 24 hours and they were in communication with me at all time, which gave some relieved. Thanks to their advise, I was reinstated in two hour since the filing of the appeal, what came as a surprise for me.
Any negatives?
Nothing could have been better because they were so efficient that didn't have a chance to do better.
Summary
The support and communication were Excellent. I recommend their services whit any doubt. I
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Believer
Great service
What where the positives?
N/A
Any negatives?
N/A
Summary
They stuck with me until the listing suspension was removed. It tooks several emails, but their instructions were clear. Price was very reasonable compared to other service providers. You pay one fee and they will work on your case until every option has been exhausted. If you are choosing from among several providers, give these guys a try first. They communicate quickly and clearly. I would definitely use them again when the need arises. It's a great, affordable service for sellers with no time to deal with the various departments.
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lovesydney
Great service!!!
What where the positives?
N/A
Any negatives?
N/A
Summary
Amazing service !! My account suspension remained for 6 weeks and couldn't submit the POA anymore. so i tried thompson and holt. They have good communication skills and have excellent solution. After submit the POA my account is back just few hours later. It was amazing. You should try this company. This service offers simple solution and they totally know that what Amazon requires .They save your time and money. I strongly recommend! If you ever have difficulties to solve suspension you should try with them.;)
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help222
Do not do anything else until you contact Thompson and Holt
What where the positives?
You have been suspended. You are freaking out. DO NOT CONTACT AMAZON. Contact Thompson and Holt. Your first response gets read by Amazon the quickest. You want that to be the response that solves the problem. If anyone can give you this response, Thompson and Holt can. Our first response (with no help from Thompson and Holt) was read 9 hours after we submitted it. Then we contacted T and H. The second appeal was responded to 48 hours after we submitted it (and I think we go lucky!) Make sure that your first appeal is the right one.
Any negatives?
When your account is suspended, the minutes pass like hours. You want an immediate response to your inquiry. You may have to wait an hour or two. Ours was a weekend case. We are in a time zone about 6 hours behind T and H. Please take this into account.
Summary
They solved my problem on the first try. How can you get better than that?
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doob
A+++. Just as described
What where the positives?
N/A
Any negatives?
N/A
Summary
Lucy and her team did exactly what they set out to do. I was reinstated within 72 hours. Zero complaints. Email correspondence was clear and prompt. As any service on the internet, it comes with some skepticism. Granted. With the first email communication, I was put at ease with what the process would be and the intended outcome. With less than 10 emails going back and fourth, the account was reinstated. I was even informed of after sales service which entails account management which is an added bonus. A+++
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Info388
Gave it a try and succeded
What where the positives?
N/A
Any negatives?
N/A
Summary
After being suspended by Amazon due to two minor incidents (in our minds) we could not get hold of anybody to "talk" about the issues. Not knowing what to do against it, we googled and came across Thompson & Holt. Reaction time was as promised. After three tries they managed to get heard by Amazon. Never thought we would make it back. Fast and precise service was done by them. After three weeks we were reinstated. Great job done. Thanks to the whole team. Can be highly recommended
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NewPh
T&H is the best choice
What where the positives?
N/A
Any negatives?
N/A
Summary
The team of Thompson & Holt work with you to solve all of your Amazon issues, all the time they are with you, fighting against performance suspension listings or accounts. The best partner you will have ever. The team of Thompson & Holt work with you to solve all of your Amazon issues, all the time they are with you, fighting against performance suspension listings or accounts. The best partner you will have ever. The team of Thompson & Holt work with you to solve all of your Amazon issues, all the time they are with you, fighting against performance suspension listings or accounts. The best partner you will have ever.
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AmazonSellerNY
Shocking Service with No Result
What where the positives?
N/A
Any negatives?
N/A
Summary
We paid Thompson & Holt a significant amount to help with an old Amazon account in the USA which had been suspended. After lots of to-ing and fro-ing (we're talking months and months) and basically sending the same email to the same email address over and over again, I decided to look further into the appeal they had written. To my horror, T&H had not even addressed all of the points of concern that Amazon raised. I mean - even I could see that (maybe I should have done it myself!) At this point, having wasted 6 months of repeatedly sending an appeal which was never going to work, I pointed out the issue (and also several other claims which their website had made which certainly hadn't happened in our case) to one of the partners in the business and said that under the circumstances I thought it was fair that we have our money back. He flat out refused, claiming that they were entitled to the money as they had helped out with our case, and that they would be happy to continue working with us. No mention or apology about the missing important info from the appeal. I replied stating that I had little confidence in them any more, and did they have any other plan besides sending the same email over and over again, to which I never received a reply - and thats where our experience ended. In the end I went to Amazon Sellers Attorney who completed an appeal which not only addressed everything that was required, but also in a much more detailed appeal (and we're talking about 3x the detail of the Thompson & Holt appeal). So while for some people T&H did a great job, its not quite as clear cut as their sales patter makes out.
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Linara
Great experience! Fantastic Service!
What where the positives?
N/A
Any negatives?
N/A
Summary
Great experience!!! 🙂 Very professional and trustworthy company. They helped me to reactivate Amazon account. Katie Hampton brilliant expert from "Thompson & Holt", helped me a lot to reinstate my Amazon account. Definitely recommend them to all Amazon sellers. They provided a good Plan of Action for Amazon within 24 hours. I am very happy because now we can sell again on Amazon and this is because of the help that I got from Thompson & Holt. Thank you very much for your help.;)
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monika
helping for reinstate my selling account in amazon
What where the positives?
N/A
Any negatives?
N/A
Summary
This is Great service! Supporter very friendly and quick response! They wrote a good Plan of Action for Amazon within 24 hours and sent to me immediately. if you contact "Thompson & Holt", you could resolve your account or Amazon issues quickly. Katie hampton, brilliant expert from "Thompson & Holt", helped me a lot to reinstate my Amazon account. It took almost 3 weeks, cause of intellectual issue Katie hampton gave me some positive message and exact POA what Amazon really want to hear from me. Specially thanks you Katie hampton:):
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rsissel
Fantastic Service. Stick with you until the end.
What where the positives?
N/A
Any negatives?
N/A
Summary
I recently asked Thompson & Holt to help me restore my Amazon account. They offered excellent advice and letters. They don't simply want to restore your selling privileges, but they want you to sell in a way that Amazon and its customers will be satisfied. Moreover, they stayed with me during the entire 2-month process and walked me through the entire process. Well done, Thompson & Holt. Thank you. (And now, here are some words to comply with the 500 character minimum)
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Agnes
Inauthentic Item - Amazon Suspension
What where the positives?
N/A
Any negatives?
N/A
Summary
After sending two appeal letters to Amazon and none of them got accepted, I was almost sure there is no way to get our account back. (Suspension 3 days prior to Christmas...yay!!! :evil During our research we found Thompson &Holt, and upon reading every review we decided to try them. To be completely honest I was afraid but I had more to loose than just £400, four years of my work was at stake and bigger part of our income. After sending our new appeal letter with plan of action written by Lucy our account got reinstated after 5 days. With no additional information needed. If anyone is afraid or undecided about T&H services, please don't hesitate. Don't risk your account and get professional company to help you. They are great, doing fantastic job helping Amazon Sellers. Again Big Thank You Thompson and Holt Team!!! Agnes
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Carmen
The best
What where the positives?
N/A
Any negatives?
N/A
Summary
Great! They help us to reactivate our account. Very professional and trust.I recommend them to all amazon sellers. Fantastic service, they wrote for me accurate letter to reinstate my account. Thank you very much for your helping. If I still need you I will contact you without hesitation. Thank you for your cooperation, it was money well spent. Excellent service. Lucy followed me, good and responsible, I did not trust immediately and I was wrong. Congratulations Lucy and all the staff. Thank you very much for your support.
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quoctrieu2811
My Account was reinstated . This is Great service
What where the positives?
N/A
Any negatives?
N/A
Summary
This is Great service! Supporter very friendly and quick response! They wrote a good Plan of Action for Amazon within 24 hours and sent to me immediately. They also recommend that I sign up to their monthly alert service for 1 month as this is when Amazon is most likely to suspend my account again. This is nice plus service. They also heve great personal contact and live chat very friendly. Very comfortable when contact with them. I'm really happy with Thompson and Holt service! Would recommend them to you all.
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TonyChen
My account has been restated.
What where the positives?
N/A
Any negatives?
N/A
Summary
I took long time to resolve the issue but my account has been restated finally. Good service! I took long time to resolve the issue but my account has been restated finally. Good service!I took long time to resolve the issue but my account has been restated finally. Good service! I took long time to resolve the issue but my account has been restated finally. Good service! I took long time to resolve the issue but my account has been restated finally. Good service! I took long time to resolve the issue but my account has been restated finally. Good service!I took long time to resolve the issue but my account has been restated finally. Good service! I took long time to resolve the issue but my account has been restated finally. Good service!
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Mathieu
Rapid and Efficient Account Reinstatement
What where the positives?
N/A
Any negatives?
N/A
Summary
After over 7 months of suspension and 14 Appeal Letters and POA we turned to Thompson and Holt. After providing them with all required information we have received the bespoke Appeal within 24h. The reinstatement notification followed after 5 business days, which is a mere second compared to 7 months of suspension. I have used other experts in the field (which I will not name accept adding that they are highly regarded in the USA) but with no positive outcome. My inquiries was answered promptly and precisely by the appointed case manager. Simply excellent!
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Simon Liu
I have been reinstated
What where the positives?
N/A
Any negatives?
nothing could better
Summary
I was reinstated in just 6 hours after I sent the letter to amazon provided by Thompson&Hold. I am very grateful for their help. I recommend them to all amazon sellers who has or would have same problem with me. they are very professional and trustworthy. I will try the Instant Health and Competitor Alerts. The one month service is completely free and we don’t need any payment details. The support was pretty good. No issues.
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Hiroshi
I have been reinstated
What where the positives?
N/A
Any negatives?
N/A
Summary
I finally reinstated. I had been suspended for 54 days. I consulted repeatedly many times, but you were patient and answered.To tell the truth I almost given up.I think that I have never reinstated without your help. I appreciate from the bottom of my heart. I'd like to introduce you especially to the other Japanese sellers who isn't good at English. Because it is very difficult to create appeal correctly in English. And your advice was very accurate in every situation. I would like to continue sale on Amazon.com. with your assistance.
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AmazM
Fantastic service
What where the positives?
N/A
Any negatives?
N/A
Summary
After explaining my situation on the website chat I was told that they could help. I then paid and very quickly got an email saying that Lucy was in charge of my case. In less than 24 hours I got my appeal letter and sent it to amazon. For the 1st time Amazon told me that my account would go under review. And then after 1 negative answer I got my account back. Lucy supported with emails very quickly. Fantastic service overall. Highly recommended!
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Me and you
Account reinstated
What where the positives?
N/A
Any negatives?
N/A
Summary
All I can say is wow. Amezing servic always ready to help. All I can say is thank you Katie for all your help, You really helped me sort things out with amazon. Most contact if you need help with anything to do with amazon. Great job guys thanks. Thanks you thank you thank goodness you guys are doing what you do so thank you very much.xxxxxxxxxxxxxxxxxthank you.xxxxxxx thanks to you and god thank you.thank thank you thank thanks thank you. Thank you guys very Much for all your hardworking for helping
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reinstated
Amazon Account suspension
What where the positives?
N/A
Any negatives?
N/A
Summary
First thing to say is that Thompson & Holt will not take a case on unless they are confident of getting an account reinstated. For anyone wanting to know how they do it, its simply because they understand not only what is required to get an account reinstated but they know how to write it in a form that Amazon want to see it. Amazon does not work in a logical way, they work in their way. Our account was reinstated on the 3rd email sent to seller support, so be aware it might take a few messages but Thompson and Holt will stick with you until the job is done.
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Wonyoung
Don't hesitate to contact
What where the positives?
N/A
Any negatives?
N/A
Summary
It was hard working together to reinstate my Amazon account. But if you contact "Thompson & Holt", you could resolve your account or Amazon issues quickly. Philippa Oxford, brilliant expert from "Thompson & Holt", helped me a lot to reinstate my Amazon account. It took almost 3 weeks, cause of intellectual issue (It is very difficult to solve). During 3 weeks, Philippa Oxford gave me some positive message and exact POA what Amazon really want to hear from me. By Philippa Oxford's help, my account was reinstated. If i suffer from this kind of issue, I will contact them again. Thanks a lot guys 🙂 Best!!:
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HNK
Great Service with Professional support
What where the positives?
N/A
Any negatives?
N/A
Summary
My account was suspended and I had a help from Thompson & Holt. They had previous experience dealing with Amazon Performance Team wih Plan of Action letters etc..Within 24hours received a bespoke appeal letter and POA. My account has been reinstated and I am very happy because of this. Excellent service and special thanks to Lucy. They supported me promptly and professionally at all steps of reinstalling my selling privileges. Thank you so much. Once again thank you very much Lucy for the wonderful support and wish you have many success in your life.
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Nguyen Diep
Quick victory!
What where the positives?
N/A
Any negatives?
N/A
Summary
At first I never believe you, because I am from a country so far away. I have not had a good level of English. But I did try put faith in Thompson & Holt. You were wonderful, everything came too quickly. Handle all the thoughtful, enthusiastic, fast beyond imagination! Success at the first sight, extremely happy! You do not hesitate, please put faith in Thompson & Holt. Sure I will tell my friends in Vietnam about the great service of you. I wish you success and excellence! Please thank your support very much !
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TAO
Account Lifted
What where the positives?
Brilliant and thanks for all of your support and my account get lifted very quickly!
Any negatives?
ALL OF THE BEST
Summary
I would say a great and big thanks I was so happy to receive the following message from Amazon Hello, We have decided to reinstate your full selling privileges on Amazon.co.uk. A portion of the funds from your sales on that site will be temporarily reserved while we review your account.
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SKL
Great Job - Professional and Effective
What where the positives?
N/A
Any negatives?
N/A
Summary
We tried doing this ourselves but we kept getting an auto reply however once we contacted T&H they were happy to sort out the problem and got in touch with us quickly after making payment. They understood our unique issue and Within 24hours received a bespoke appeal letter and POA. Got reinstated within 24hours of sending appeal. Philippa was quick to address any doubts we had with the email we had to send. Keep going and look after your staff as they are briilliant in their work. Couldnt thank you enough.
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Shiny Journey
Listing unblocked 32 hours after payment
What where the positives?
N/A
Any negatives?
N/A
Summary
My listing was blocked due to copyright infringement. I started a chat on this company's website and agreed to cooperate with them. I paid a fee and in 24 hours I received the full text of very professionaly written email, prepared to send to Amazon. 8 hours after sending this email, Amazon support informed me that my ASIN has been reinstated. It was just... wow! After about another 4-5 hours It was active and I could sell again. I did not do anything else, only paid the fee and sent the email 🙂 I am very delighted with the service! Highly reccomend to work with them if you can't deal with your suspended account alone.
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David09
Couldn't have done it without them!
What where the positives?
N/A
Any negatives?
N/A
Summary
Thompson & Holt just saved our account after a few weeks, and much persistence.The service was great, they answered emails promptly and since they have assisted countless others, they were able to give us a rough timeline as to how long each step in the process can take. With their experience they are able to guide anyone through the process. The plan they wrote was detailed, precise, and was able to organize everything we wanted/needed to communicate in our appeal plan. They stick to the plan, whereas an individual will get lost in the robotic answers Amazon sometimes returns. ANyone struggling through this on their own, should definitely stop, and get somoe professional help from these people, it could make the difference for you as it did for us.:D:D:D
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Rij
Brilliant
What where the positives?
N/A
Any negatives?
N/A
Summary
Katie was fantastic, cannot believe it 🙂 We emailed on Tuesday and received an instant reply advising what the issues are, after that a plan was made and further support information was provided to help us, once the plan was sent back to us it was detailed and on point with what was required, as soon as the plan was sent our account was reinstated in 4 hours! Was shocked to see it reinstated so quickly and cannot thank Katie at Thompson and Holt enough, we have also used them in the passed with the same results! Thank you very much
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tom985
I wouldn't have known were to start with help from T&H
What where the positives?
N/A
Any negatives?
N/A
Summary
I'm giving Thompson & Holt 5 stars because I got my suspension lifted after 8 days. Most likely I would have stumbled around trying to figure things out by myself for longer than that. And then I would probably done it wrong. The response to my questions was very timely even though England is 5 hours ahead of my local time. The only thing I think they should do is to have a questionnaire to fill out so they would have a better idea of the kind of seller I am before the process started. This is only a small thing in that it all turned out good. This is a great value at about 25% of what many charge.
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Agata
Amazon appeal letter and plan of action.
What where the positives?
N/A
Any negatives?
N/A
Summary
Thank You Thompson and Holt. Great service My Amazon.com selling privileges have been reinstated after 48 hours. Philippa was very helpful.Communication was fluent and they were always available to answer any question i had.Professional service. Would highly recommend, very professional. Great Great job 5+++ Thank You. Thank You.
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Chained2Amazon
Excellent Work
What where the positives?
I never thought I would need help getting unsuspended but after getting a run around for 2 weeks from Amazon's bots I decided I was getting nowhere. The final straw was when Amazon requested that I send them invoices of items I will be listing in the future. It was at that moment I decided to reach out to Thompson & Holt. I signed up with them on Friday and was reinstated by Sunday. The turnaround was fast and the service was obviously effective.
Any negatives?
Customize the response more to fit US English.
Summary
The support was pretty good. No issues.
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aaryashopping
Life Saver!!!
What where the positives?
N/A
Any negatives?
N/A
Summary
Its always better to let Experts handle things as they know the best way to handle it especially when its your bread and butter. Excellent help provided by Katie, my account manager and Simon from Thompson and Holt. Finally my account is back in action.Nothing can be be better than this... Highly recommended service. Very Pleased with service and the quality of response provided as Amazon accepted it within few hours after appeal was actually read by them. I would certainly try their suspension prevention service to avoid this nasty situation again 🙂
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p4t
Fast Efficient Service
What where the positives?
N/A
Any negatives?
N/A
Summary
Had a few doubts to start off, but Thompson & Holt were at hand to help & assist. They quickly replied to my questions by email & the process was easy to follow online. All in all we sent four emails with in depth questions & all four were replied to immediately with concise information. Very quick efficient service. Our bespoke Amazon businees plan & suspension appeal was proposed by their team within 24 hours & when submitted to Amazon was approved within a few hours. Great service. Would high recommend. Thank you.
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Timothy Dunn
Top Service & Got Us Reinstated in a Timely manner!
What where the positives?
N/A
Any negatives?
N/A
Summary
I thought the service and knowledge around reinstating our Amazon account was great. We did shop around at the start and companies and specialists were quoting upwards of 4k and were going to only offer advice. We did not realize how hard it really was to get reinstated. When i reached out to Thompson and Holt they replied with a very reassuring thorough honest email not over promising but saying that they can get us reinstated but it may take some time ( not just a yup we can do it) they offer the full turnkey service and persisted with well crafted bespoke appeal letters until we got us reinstated. Thanks Team!
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ritasalamonwajidktk
Twice Our Amazon accounts were reinstated by T&H
What where the positives?
N/A
Any negatives?
N/A
Summary
Our two Accounts USA and UK were reinstated by Thompson and Holt. First our UK account was suspended by a complain from a seller and we have tried for two months by sending with appeal letter and plan of action but every time they have rejected it. We were very disappointed and hopeless. We contacted some of our friends and from of our friend we have got contact detail for Thompson and Holt. We have contacted them and bought 24 hours amazon account suspension appeal services. They have sent us with appeal letter in less than 24 hours and we have sent that appeal to amazon seller performance. After sending that appeal letter and plan of action, we have received an email from amazon within 6 hours that we may sell on Amazon and that was the happiest moment of my life because this was the only source of my income and we are selling on Amazon without any issue. And from than on our trust has grown with Thompson and Holt. The second time our account in USA was suspended, because we were not providing prepaid return postage to our buyers which was a violation of Amazon policy. We knew where we can go and without any delay we have used the same services from Thompson and Holt and our account was reinstated within 2 days. After our accounts were reinstated twice our sales is going and without any delay we are back on track. I can't complain anything about there services because everything was perfect and professional. The support was great and I would specially thanks to Lucy Gibson for the amazing customer service and professionalism she had shown to our case. Once again thank you very much Lucy for the wonderful support and wish you have many success in your life.
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Tuck
Reinstated within 4 days
What where the positives?
N/A
Any negatives?
N/A
Summary
My account suspended on 26 June, I send many letters to seller performance team with myself until Amazon request POA, after that I send a letter in 2 times but Amazon doesn't accept my plan. So I contact ThompsonandHolt to help this case on 3 Jul. Catie contact me on 3 Jul. She is very professional. She read and analyse all message between me and Amazon. And she finds out the root cause of my problem. Finally, Amazon accepts my plan and reinstated my account within 4 days. I would like to guarantee. This company is a real expert for solve this problem for you.
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dugudaxia
Reinstated after ten days
What where the positives?
N/A
Any negatives?
N/A
Summary
My account was suspended, I sent many mail to seller performance team, but our account can't be reinsated, after thompsonandholt's help, our account was reinsated after waiting ten days. Their service is very good, they always gave a very quick reply. their appeal mail is very effective, just one mail, don't have any change, then our account is reinsated. Here I strongly recommend this company. they are really doing good job. You can see their price is not as high as other company, they are real expert in this field.
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eiilers
Reinstated within 2 days
What where the positives?
N/A
Any negatives?
N/A
Summary
These guys are the REAL DEAL. Very professional. My account was down for 7 days and I had tried appealing 2 times. Once they became involved, I was reinstated 2 days later. They're awesome. I highly recommend them They know what they are doing and my original appeal was pretty good. HOwever, it definitely needed tweaking. Steve Thompson was able to assist. His communication was great and my appeal was done within 3 hours. This is a FAR superior service than Seller Care or other services.
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Yasi
My Account Reinstated yesterday
What where the positives?
Excellent service quick responses and doing hard work for me until my account get reinstated, The Service was good and efficient.I am starting to sale now. the price is easy to cover after the account comes back. Thank you very much for all of your help! ---
Any negatives?
No ---
Summary
***Honest Quick,Efficient service---THANK YOU FOR THE SERVICE ! -- Effective support,Thank you very much!
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Stickerman
average
What where the positives?
N/A
Any negatives?
N/A
Summary
After paying £400,actually being able to speak to somebody about the issue would have been helpful. They only interact via email. Reminds me of the company I was trying to get account back with. Not a good way of doing business in my opinion! The support was usually ok but other times had to email them 3 times to even get a response. Never did get the account back reinstated which was disappointing. I'm just so glad I didn't pay for the super quick,expensive super quick service they offer.
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Tin Songseang
Excellent fast response service
What where the positives?
N/A
Any negatives?
N/A
Summary
Excellent fast response service Great service for helping us with a plan of action, what to do on Amazon support, When our seller account was suspended and deactivated, The team was able to explain how to reinstate our Amazon account. They are quick and efficient and know their work well, My account was reinstated in 17 days. I would recommend this company, you do not worry about the stress for this case and get these guys to sort it out for you it will be done quicker and more effectively than you can do it.
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modpunch
Fast and efficient service - and it worked
What where the positives?
Quick response to emails. Real people. Very competitively priced compared with similar offshore services. Had an Amazon EU shop that had been dead for over 2 years and Amazon were no longer even replying to emails or our appeals so had given up any real hope. With sales increasing we thought it might be worth a try. Incredibly it did work and the account was live with a few days and is now making more profit for us which easily covers the price of the service.
Any negatives?
None
Summary
The support was great