Service Details
ZonSupport is a team of native English speakers from the U.S. and U.K. providing an outsourced customer support service to Amazon sellers.
They can respond to customer messages, manage product issues and replacements, contact customers to find the reason for returns, respond to 1, 2, and 3-star reviews, apply for seller feedback removal, and monitor ASINs for issues such as review deletions, help remove listing hijackers and more.
Pricing & Trial
| Price Range |
| From $197 set up fee and $5 per day, to $397 set up fee and $8 per day. |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | Amazon.com Amazon.co.uk Amazon.ca Amazon.com.au |
User rating
Features
Support
Ease of Use
GlobalSales
Fair
What where the positives?
N/A
Any negatives?
N/A
Summary
Fair service, all good, they took care of our Amazon FBA customer service. After you singed up you get allocated your own customer service representative, they take in account information you provide and pretty much ready to go straight after. Customer service they provide was up to a good standard, it wasn't always fluent, but most of the time it didn't cause any serious problems and was just the matter of getting used to our product and business which I understand takes times. All in all - fair service with reasonable offer.