ZonSupport

ZonSupport Logo
80% overall rating
ZonSupport Logo

Service Details

ZonSupport is a team of native English speakers from the U.S. and U.K. providing an outsourced customer support service to Amazon sellers.

They can respond to customer messages, manage product issues and replacements, contact customers to find the reason for returns, respond to 1, 2, and 3-star reviews, apply for seller feedback removal, and monitor ASINs for issues such as review deletions, help remove listing hijackers and more.

Pricing & Trial

Price Range
From $197 set up fee and $5 per day, to $397 set up fee and $8 per day.

Integrations & Compatibility

DetailsIntegrations
 Amazon SitesAmazon.com
Amazon.co.uk
Amazon.ca
Amazon.com.au

User reviews

User rating

Features

Support

Ease of Use

GlobalSales

GlobalSales

2018-09-18 17:30:19

Fair

What where the positives?

N/A

Any negatives?

N/A

Summary

Fair service, all good, they took care of our Amazon FBA customer service. After you singed up you get allocated your own customer service representative, they take in account information you provide and pretty much ready to go straight after. Customer service they provide was up to a good standard, it wasn't always fluent, but most of the time it didn't cause any serious problems and was just the matter of getting used to our product and business which I understand takes times. All in all - fair service with reasonable offer.

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