Service Details
Riverbend Consulting provides Amazon seller account services, account suspension appeals, and ASIN suspension appeals.
Account services include feedback removal, customer service messages, FBA reimbursements, reporting, advice, and a seller protection service.
Standard and expedited appeals are offered, covering a wide range of account and ASIN issues.
| Customers Supported | Worldwide |
Pricing & Trial
| Price Range |
| Contact the supplier for a quote. |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | All Amazon Websites |
| Shipping & Fulfillment | FBA |
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James Tarte
Tricky Linked Account Suspension
What where the positives?
Riverbend was extremely professional from the moment I called them. We were dealing with a tricky linked account suspension that I thought might never get resolved. Riverbend listened to our situation, analyze the accounts in question, and proposed a reasonable solution based on our input. Furthermore, they responded to our emails and calls in a timely manner which was very appreciated in a stressful situation.
Any negatives?
None
Summary
If you are dealing with a tricky or nuanced Amazon suspension I would not go about it yourself. Outsource it to the experts. It will be a time and money saver in the end, and I would highly recommend Riverbend's services.
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Aaron Moore
Their Services Worked, my account is no longer suspended.
What where the positives?
Communication, management of expectations, and inside knowledge on freeing a linked suspended account.
Any negatives?
No, Riverbend Consulting did everything they could
Summary
I would use their services again for account suspensions in a heartbeat, I will now look at all their other services also. A start to a great relationship.
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Matteo
Great Experience and problem solved
What where the positives?
Dealing with Riverbend has been really great as they reply immediately and they have several levels to help you solving the issue. I will definitely keep using their services.
Any negatives?
No negative points.
Summary
Dealing with Riverbend has been really great as they reply immediately and they have several levels to help you solving the issue. I will definitely keep using their services.
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Jay F
Let's go Brandon! Thanks for the excellent Reinstatement of my account
What where the positives?
Brandon was professional and persistent. Love it!
Any negatives?
Nope
Summary
Great experience overall. They worked with me, and go the job done. That's what matters.
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Jonathan
Very supportive and got the account to right group for reactivation!
What where the positives?
They were quick to respond to our needs and could point us to the correct group to get our account reactivated.
Any negatives?
None.
Summary
Very happy! Thank you!
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Karolyn Stewart
Cait is the BEST! Smart, fast, trustworthy. Top notch.
What where the positives?
Understood the problem(s) and how to correct them quickly. Easy to set up an appointment Super smart, friendly, knowledgeable.
Any negatives?
None. They're amazing.
Summary
Fantastic. The staff at Riverbend are very professional, yet approachable. They **really** know their stuff, and they don't waste any time getting things resolved. They seriously know Amazon inside and out.
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Courtney
I never expected Amazon to give me the money they owed me, but Riverbend made it happen
What where the positives?
Riverbend knows how to engage with Amazon and was able to review the fine details of my account to make the strongest case possible for my reimbursement. And it succeeded!
Any negatives?
Riverbend knows how to engage with Amazon and was able to review the fine details of my account to make the strongest case possible for my reimbursement. And it succeeded!
Summary
Very happy with the results and with my interactions with my assigned consultant.
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Mayer Fulop
Great Service
What where the positives?
Riverbend got a claim off our account with amazon. We're having great success with them.
Any negatives?
None
Summary
None
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Cody
Great Service
What where the positives?
Quality, professionalism, experience, knowledge and best team
Any negatives?
Nope
Summary
They have worked with my case professionally and patiently. This is my second time getting a service with them and I am a very satisfied customer.
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Flora
Riverbend Consulting - A Very professional consultation. First of all, they will ask for information
What where the positives?
1. willing to take time to figure out the problem of our account, and do the research of our account. 2. the analysis is very professional, they will analyze your account point to point, not like the other consultants based on their experience and ignore the details is base on a different accounts. 3. they will follow up the appeal even you have not ask for help and amazon has not replied the appeal.
Any negatives?
N/A
Summary
Professional, responsible, with a high success rate
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Jiri Pavelek
High profesionalism
What where the positives?
Really liked the professionalism and considering my case quite complicated by Amazon itself I was not sure about the outcome but we managed it. Appreciate it!
Any negatives?
no
Summary
Really liked the professionalism and considering my case quite complicated by Amazon itself I was not sure about the outcome but we managed it. Appreciate it!
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Marco
ASIN deactivated
What where the positives?
I worked with Samantha Newlands, she has very good knowledge of Amazon processes and suggested the right approach to get my ASIN reinstated, in less than one week I was able to continue selling that ASIN.
Any negatives?
no
Summary
Great results
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Steven Robbins
They helped me with my Amazon issue in a quick and effective manner.
What where the positives?
Great communication and they follow up with you until you are completely satisfied.
Any negatives?
None
Summary
A must have weapon in your Amazon Seller toolbelt if you are serious about your business.
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James Chang
I love Riverbend, they give me peace of mind!
What where the positives?
Quick responses, caring agents
Any negatives?
I am a smaller business, so I don't get too many defects. If I had to give a negative, I would say their price may cut into profits more if you're smaller, but the peace of mind is worth it.
Summary
Great support team
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Gaia
Pure Tenacity
What where the positives?
Riverbend Consulting clearly communicated, followed up regularly, and most importantly, never gave up!
Any negatives?
I only wish they had more control over how quickly to solve our problem.
Summary
Riverbend was able to navigate our difficult Amazon Seller Account situation with ease and confidence. Even when I had my doubts they pushed on and eventually were able to resolve our problem. Highly recommend!
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david
Great team, very helpful and knowledgeable
What where the positives?
Very clear direction and guidance, and very effective
Any negatives?
No neg
Summary
great experience every time
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Jamie
Great guide for helping you maintain good Amazon health
What where the positives?
The ticket portal is very easy to use and the analysts know how to navigate Amazon and stay on top of you -- continuing to check in with you to make sure you address your issues.
Any negatives?
There have been other areas besides health that I wanted some expert advice on. They don't consult in those other areas, but it would be really great to have one point of contact that I can ask questions to for all things Amazon.
Summary
Very helpful, very knowledgable and on top of things.
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Mosh
Reinstated my Amazon Account
What where the positives?
Riverbend Consulting was amazing! They quickly understood the complexities of the issue we were facing with Amazon. They clearly communicated the information needed from us and put together a plan to help resolve the issue. the issue ended up being quickly and efficiently resolved. Very satisfied!
Any negatives?
no
Summary
Higley recommended
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Oren Dann
Helped me to resolve my problem quickly and professionally.
What where the positives?
clear instructions professionals
Any negatives?
expensive
Summary
Good service , needs to adjust the complexity of the case to its cost .
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Dark HELMET cOLLECTIBLES
experts in writing appeals
What where the positives?
Appeals were accepted and violations were removed by Amazon swiftly.
Any negatives?
No complaints
Summary
We will keep using Riverbend to continue to improve our account health.
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YESEINA LESLIE
James got my account back up!
What where the positives?
We got my account back up and I'm able to continue selling. I had doubts that the appeal would work as it was a really odd scenario that no one had heard of. It took a couple of tries but they found the right angle and it worked!
Any negatives?
Pricey but will be worth it in the long run as our product sells really well.
Summary
Overall pleased with the service and would recommend. I will be using them again for any future services and will recommend to all my clients.
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İbrahim Bektaş
False Linked Account Suspension
What where the positives?
I had a problem with my account but never despair. There was a professional Consulting office that did its best to open my account. They systematically worked and eventually reinstated my account. Nobody's account should be suspended, but there is a very good team, Riverbend Consulting, for the solution. Thank you, Kayleigh. Thanks, Julie.
Any negatives?
I did not experience any negatives. A professional staff of excellent, well-to-do, and know-it-all consultants
Summary
I hope my account will not be suspended again, but I will recommend Riverbend to anyone who has problems with their account
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David
Excellent service, very friendly and fast
What where the positives?
Jennifer from Riverbend Consulting helped reinstate my ASIN on Amazon within 18 days! The entire team was friendly and helpful as they walked me through the process with emails and phone calls. They made me feel confident right from the start which really helped since I was stressed out.
Any negatives?
No
Summary
Riverbend is worth the money, and they were actually cheaper than the majority of consultants I reached out to. I would recommend this agency to anyone having difficulty with account suspension or product reinstatement on Amazon.
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Greg M
Got Us Back on Amazon
What where the positives?
Good communication usually got a response within 24 hours. Very knowledgable & curteous.
Any negatives?
Was moved to another consultant, but both got results!
Summary
Great experience! Professional, courteous, and persistent to get you back online!
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Kareem
Riverbend reactivated my amazon account from the first appeal!
What where the positives?
My Amazon account was deactivated and Jay from Riverbend took care of everything! My experience was beyond successful and they were able to get my account back from the first try. I will definitely contact them again if I have any issues in the future. I highly recommend them and their professional, timely customer service. Thank you!
Any negatives?
None
Summary
Highly pleased.
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Le Tsang
Reinstated my Amazon Account
What where the positives?
My Amazon account was suspended due to an IP infringement claim. As a new seller, I was unaware that I had to obtain permission from the brand before selling their product on Amazon. Soon after listing the product, I was hit with a counterfeit complaint (even though product was authentic) which got the account suspended. I immediately contacted Riverbend Consulting. Their team of professionals guided me through every step of gathering documentation, invoices, bank statements, proof of payment, business licenses, and preparing a plan of action with corrective actions and preventative measures to get the account reinstated. They provide amazing service for a fair price and I am eternally grateful to the team at Riverbend. If you have any problems with your Amazon account, I highly recommend contacting Riverbend Consulting.
Any negatives?
None
Summary
Highly Recommended. Any issues with your Amazon account, contact them immediately.
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Abdullah
My suspended seller account got reinstated within 10 days only after two years of suspension.
What where the positives?
The support and fast response of the team especially Sam was extraordinary as she studied my case carefully and got my account reinstated from the first POA... this is outstanding and I'm very satisfied.
Any negatives?
No
Summary
Highly recommended and real support and excellent services.
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PRINCESS QUEJAYCO
The service we paid this company was all worth it :)
What where the positives?
Jarrett Ruvinsky did a great job. From the time he took over our account, our main account of concern got reinstated in 4 days! And then the other suspended accounts in 3-4 days! That was really fast. The appeal letters he wrote and all other instructions he gave us worked out great. 🙂
Any negatives?
It took quite a while before our account was transferred to Jarrett Ruvinsky, who was the person who resolved our suspended accounts.
Summary
We are very happy. Our Amazon suspended accounts have caused us hundreds of thousands of lost sales. The service we paid this company was all worth it 🙂
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erika oppova
Very professional team work
What where the positives?
They are very helpful , and they work really fast . They will make every effort to satisfy their client and complete the work with success.
Any negatives?
No
Summary
I'm very happy after all.
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Tasfia Rezwana
Overall service was good
What where the positives?
They have really good knowledge about handling amazon account issues.
Any negatives?
N/A
Summary
Overall service was good. It's a great pleasure to work with them.
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Diana Fanning
Riverbend Consulting was Amazing!
What where the positives?
Riverbend Consulting was professional, understanding, kind, and very knowledgeable about Amazon.
Any negatives?
Nothing
Summary
Riverbend Consulting was amazing! James was able to help me get my account reinstated all while being very professional, kind, and understanding. James was very knowledgeable with Amazon and had a strong desire to help me get my account activated. Riverbend Consulting is highly recommended.
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Les Wiegers
Amazing results and effective techniques
What where the positives?
Professional and creative methods. Fast responses and great customer care
Any negatives?
None
Summary
I fully recommend this service to anyone who finds themselves in the horrible situation of being suspended
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Karam Assaf
They get it done
What where the positives?
Riverbend has a solid reputation in the industry for a reason. They get positive outcomes when it comes to Amazon appeals. We had just sold our business and had to start a new seller account. Our new account got deactivated for inauthentic claims. Our account handler Kayleigh was extremely persistent and kept trying channels and avenues until she got it done. I did not have to send a single follow up email. She was the one proactively following up with me the whole time.
Any negatives?
N/A
Summary
I would trust Riverbend with all my future Amazon appeal needs.
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Robert
Reinstated my Amazon Account Quickly
What where the positives?
They effectively were able to reinstate my Amazon account.
Any negatives?
Not one.
Summary
The team over at Riverbend Consulting was able help me reinstate my account within a weeks time. They easy assessed my situation, came up with a game plan and executed a well written appeal on my behalf. It didn't take me more than an hour out of my time to get them up to speed with the situation. I would HIGHLY recommend them.
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sukhi
account reactivated after 5 months
What where the positives?
Great people and does lot of work for you never get tired. i was working with Jay and very easy to communicate and we were always on the same .
Any negatives?
no
Summary
very satisfied Cause Jay never give up till your account get reactivated. Thank You
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Stephanie M.
Great issue resolution support by Riverbend Consulting
What where the positives?
Riverbend Consulting was amazing! They quickly understood the complexities of the issue we were facing with Amazon. They clearly communicated the information needed from us and put together a multi-step plan to help resolve the issue. When the first proposed solution did not work, they had multiple back up solutions and the issue ended up being quickly and efficiently resolved. Very satisfied!
Any negatives?
No
Summary
The solution was very comprehensive and I am very satisfied with the results of their work!
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Evan
Riverbend helped me reinstate ASINs after IP claim
What where the positives?
Riverbend helped me tremendously with an IP infringement claim I had against some of my products on Amazon (5 ASINs total). They had great guidance on how to deal with it, what documentation to collection, and provided customized templates on what exactly to say in the appeals. Some of the 5 were resolved quickly and the last one took a full 3 months to get done, but Riverbend was there every step of the way. And on top of that they followed up with ME to make sure things were moving forward, to check in, and give me next steps.
Any negatives?
Some of the templates weren't written as clearly as I would've done so I made some edits, but they got my 90% of the way there.
Summary
Reasonably priced, great service, highly recommended.
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Terry
Riverbend got it done when no one else could.
What where the positives?
Great service, Set expectations upfront.
Any negatives?
Price.. While it was totally worth it still a little gut punch.
Summary
These guys clearly have been doing this for a very long time. They gave us hope and were able to go our account unsuspended that was virtually dead in amazon's eyes. Fraudulent docs are a very hard thing to fight but. But Jay @ Riverbend went to bat for us and get the account back. If you tried other things and getting nowhere reach out to these guys...
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Jonathan N
Good Team to work with
What where the positives?
Quick concise work, to the point
Any negatives?
none
Summary
great job
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Sidhant
Loved the service! Thanks!
What where the positives?
The whole process from Onboarding to communicating with them was seamless and productive! The person in charge of my case was superb and very helpful. The level of professionalism was very high and that’s exactly what I was looking for! Thanks again! Cheers!
Any negatives?
No negatives at all
Summary
The best experience tbh!
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Josef Rottenberg
Amazing service!!
What where the positives?
They were extremally helpful walking me through the process of reinstating my closed listings.
Any negatives?
NO!!
Summary
Extremely professional!!
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Kim
They put their all into helping clients!
What where the positives?
On top of it, and stayed in communication. If she hadn't heard from me, she was checking in.
Any negatives?
Took a bit of time, but that wasn't their fault.
Summary
So pleased with the service and help! Kayleigh was wonderful. I highly recommend them~
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Caleb Pribanic
Ultra helpful- they get you results
What where the positives?
Reinstated my listing
Any negatives?
Nope, very easy to work with
Summary
5 stars, Riverbend gets the job done quickly & effectively. This really helps with getting account health issues solved & off of my plate
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Andrew G
Job successfully done ✅
What where the positives?
The company was able to help me pass Amazon verification. All the time they replied in a timely manner. Good customer service and fast delivery! Recommended
Any negatives?
None
Summary
100% happy with the results
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Gilad
Very professional service
What where the positives?
We had and issue with our listing not being created on Amazon, they worked with us and referred us to the right contact to solve the issue, during the process they acted very professionally and wee are very pleased from he service we received, everything was upfront and clear
Any negatives?
None
Summary
Very good service
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Christopher Fairweather
Riverbend Consulting is a great firm to work with.
What where the positives?
They start working on your appeal right away and they wont stop till they get the job done. Thank you.
Any negatives?
Nothing negative
Summary
GREAT WORK
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levent ARIK
we Received Intellectual Property Complaints
What where the positives?
Our problem was solved in a very short time. We thank them so much especially for their close attention.
Any negatives?
There isnt
Summary
Their problem solving and different ways of approaching them are very successful.
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Mg
Easy to use - From the UK
What where the positives?
The customer service is brilliant, ask all your details, give you to a consultant.
Any negatives?
No
Summary
Best service to support your account.
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Doug Short
Excellent Support
What where the positives?
I have had very mixed experiences with support for managing Amazon issues, and Riverbend is by far the best. Excellent service and extremely pleasant people to work with.
Any negatives?
None
Summary
Highly recommended.
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Elan
Always There Every Step Of the Way!
What where the positives?
My appeal to Amazon was incredibly complex and mind numbing. Nothing made sense and Riverbend went above and beyond the call of duty to help me get my account back at a time where I was getting nowhere, getting confusing messages from seller support, and had to take drastic measures (won’t disclose) to get answers on why my account was deactivated. 6 weeks go by and after taking those drastic measures, I finally got an answer on my account deactivation. Once this piece of the puzzle was put together, my consultant Jay helped craft a winning appeal, which required even more escalation but once that happened, I got my account back. I thought literally I was going to lose my mind but Jay and his team helped keep my mental composure in place and gave me belief in the process. I am I used them and it will be the best money that you spent! When there was darkness, now light.
Any negatives?
1. Keeping the email chain organized was hard to do so maybe break down the email replies into multiple smaller tickets instead of 1 large one?
Summary
Perfect 10!
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Jill
Great service and result I received from Jay at Riverbend
What where the positives?
Good appeal letter wrote that got the issue resolved.
Any negatives?
None
Summary
Worked with Riverbend for many years and I know I can trust them when I needed help.
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Cindy
Experienced amazon Seller
What where the positives?
won all performance cases with great POA's
Any negatives?
so far so good
Summary
excellent investment to keep your account healthy
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Libby
Fabulous service and worth it
What where the positives?
Hired for dealing with Amazon suspension. They methodically walked me through the steps to take. They followed up always in a timely manner. The consultant was a joy to deal with. Truly a professional operation (you never know when you hire someone off the internet) And best of all, they got me the wanted result - a clean up and running Amazon account.
Any negatives?
Nope
Summary
Super happy.
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Morris Nawlo
I highly recommend doing business with Riverbend Consulting.
What where the positives?
Riverbend consulting reinstated several asins that were suspended.
Any negatives?
There were no negatives at all.
Summary
I highly suggest working with Riverbend Consulting. They helped with restoring several asins which were suspended. They were very responsive, helpful, and nice. Thank you Kaitlin, Jarrett, and Jack M.
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