Subivi was built by former eBay sellers to take the pain out of customer support. Now they’re sharing their knowledge in The Subivi Times.

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

Customer support forms such a huge part of the online shopping experience. Sellers that are nailing it with great customer service are reaping the rewards in the form of loyal fans and buyers that keep coming back for more.

Subivi is tapping into this important part of the ecommerce industry with a product that offers customer service automation features, so you can deal with customer questions as quickly as possible while still providing excellent support.

Co-Founder Michael Epstein-Lapid has also unveiled a new initiative called The Subivi Times. This is a knowledge hub with articles that inform and inspire ecommerce sellers looking to grow their business and increase profitability.

Here’s where Subivi came from, what it does, and what makes it different to the other ecommerce customer service tools out there. We also find out what makes The Subivi Times unique.

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Web Retailer has the world's leading directory of software tools and service providers for online sellers.

We focus on online marketplaces such as Amazon and eBay.

There are also dedicated categories for the leading marketplaces Amazon and eBay, and we cover all online marketplaces worldwide including Etsy, Jet.com, Walmart, Mercado Libre, Tesco, Cdiscount and many more.

Try our Advanced Search to find software compatible with a specific marketplace or shopping cart, or that are integrated with tools you already use.

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As the trade war between U.S. and China pushes up prices for importers, online sellers should consider sourcing products from India.

This post is by Meghla Bhardwaj, an expert in sourcing products from India and China, and organizer of Global Sources Summit for ecommerce sellers.

While most private label ecommerce sellers buy products from China, an increasing number of sellers are exploring alternative markets such as India to diversify their business and minimize risks.

The import tariffs imposed by the U.S. on China-made products has further accelerated the need to look beyond China.

This article describes why sellers should import from India, what kind of products are manufactured there, and how to find suppliers.

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Amazon Business is geared towards business buyers, with a number of features to meet their needs. Here’s everything sellers need to know.

Amazon has pretty much monopolized consumer-facing ecommerce – selling products to people for their personal use – but business-to-business (B2B) ecommerce is a whole different ball game. Some businesses have been buying from Amazon for years, but many larger companies have strict purchasing policies and Amazon has not been up to their standards.

In 2015, Amazon adapted its strategy to attract business buyers, through the new Amazon Business program. Businesses who wouldn’t buy from Amazon before could now access multi-user accounts, get quantity discounts and access detailed spending reports, along with other features.

As a result, Amazon quickly increased its market share of the huge B2B ecommerce market. In its first year, Amazon Business reached $1 billion in sales, with millions of buyers and hundreds of thousands of marketplace sellers trading through it. With total B2B ecommerce sales in the U.S. now over $1 trillion, there’s a lot more room for Amazon to grow from their 0.1% market share.

Here’s what Amazon Business is all about, and how to take advantage of the rapid growth in B2B ecommerce as a marketplace seller.

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