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REVIEWS

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Tom

Tom

1 year ago

The fake negative reviews that I receive are repetitive and they don’t talk about the product much at all. If they do they do so vaguely without any real details. Real reviewers don’t talk from the stand point of a seller. I think the more they restrict what is said to comments about the product the better. This problem has improved quite a bit IMO in the last 6 months. The problem I see with the guy I know who is doing it (yes, I have met them personally) is that they haven’t changed their behaviors after getting in trouble after I reported them and they have multiple other products doing the same crap. They have no inbound traffic from outside of Amazon and barely use PPC; people like this need to really get in trouble and banned if they get a second offense as Amazon needs to promote real brands. Companies that undercut prices with sketchy products and fake reviews could lead to Amazon having low quality products like how Kmart became associated. Google has a list of people’s names in a similar manner for manual penalties and as they have become stiffer with new penalties it has been… Read more »

anon

anon

1 year ago

Great article Chris. I believe Amazon is complicit with the fake reviews because it leads to more sales. They were fine with incentivized reviews until customers started noticing. Nowadays customers do not realize how many reviews are fake, and reporters are not calling out Amazon about the issue. Amazon is the king of creating algorithms and there are a few simple algorithms that would clean up the marketplace in an instant. Example – Monitoring Review-to-Orders Ratio would clean up at least 95% of the listings with fake reviews that I come across. Here’s some research I did that shows the extent of the issue of Amazon fake reviews and how some sellers are building fake review empires: A brief summary of how one Chinese company is manipulating Amazon, and Amazon allows them to continue selling: There is a man named Long You, the President of Sundix Inc. and Usagi International. https://www.corporationwiki.com/p/2gctsm/long-yu Each of these parent companies, own a lot of other companies that are all selling on Amazon, many of the same exact product, and all are loaded with fake reviews, often hundreds. Here’s Sundix American subsidiaries per Official Florida State website: http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResults/OfficerRegisteredAgentName/sundix/Page1 Here are Sundix trademarks that they own… Read more »

Dayve Ward

Dayve Ward

7 months ago

It’s April 2019 and it’s still going on. I noted one of the products had hundreds of reviews with repetitions. It was so easy to spot but despite Amazon’s apparantly sophisticated algarithams they are still rife. It seems that Amazon may not be too bothered after all.

Mark

Mark

1 year ago

Has anyone checked out Netgear’s reviews?

Melita

Melita

1 year ago

And unfortunately, they’ve gone too far the other way with trying to stop it. I found this site because I’m trying to figure out why I’ve been perma-banned from reviewing. I am a regular Amazon customer, have been since 2001. Been a Prime member since they first offered it. I’m not a top reviewer, never have been. I have never been given a product free or discounted for a review. Have never had any interaction with a seller outside Amazon at all, every contact has gone through Amazon Marketplace email. I’ve only ever had two reviews kicked back to me – once for mentioning a price in a review, and another for saying I didn’t receive the product at all (something from China, left the review at 60 days past order date, and there were other published reviews saying same). The only thing I can think that might have raised a flag is that I left a review when I was annoyed by a seller pestering me for a review (via Amazon Marketplace emails), for an extension cord. Sarcastically, I said – “Seller begs a review, so here goes. It’s an extension cord. It has a 3-prong male plug at… Read more »

Margaret Skrovanek

Margaret Skrovanek

10 months ago

Sadly, I am in the same boat. I became a vigilante by posting reviews for products/sellers that receive “F” grades from Fakespot.com.

This week I received my official ban because “Customer Content violated our guidelines and Conditions of Use. We won’t reinstate your posting permissions for this account.” So Amazon is penalizing us for trying to point out dishonest sellers!

There must be an organization that deals with this. Have you had any luck since your posting? We should ban together!

Margaret

Dayve Ward

Dayve Ward

7 months ago

That’s so sad to hear. I wonder if the fakers are reporting the genuine reviews. Amazon clearly don’t have the staff to actually review these reports so maybe they just automatically take action in the reporter’s favour. Great scam though. The genuine reviewers get banned leaving the fakers to do their worst. Just my sceptical theory. Anyway, it’s now April 2019 and Amazon still haven’t got a grip on fake reviews.

JACOMM

JACOMM

1 year ago

@Melita So glad to have found your post here and realize – I’m not alone. Seems like most larger corporations that ignore a problem when they finally get a fire under them they overcompensate and “throw the baby out with the bathwater”. I too have no idea why my account reviewing privileges were suspended. Heck, I can’t communicate at all publicly on Amazon. I too have been an Amazon customer for YEARS. Since they started only selling books and occasional software. All I can think of is that after being injured and NEEDING Amazon for goods related to my injury and resulting surgery, I was reviewing all the pre and post surgical products in one bunch after not being able to do much on a computer for months. Maybe this red flagged, but their accusations of having relationships with sellers or gaining payment for reviews was so disheartening to me after being through a major traumatic accident, surgery and difficult recovery that I’ve refused to personally purchase on Amazon for the last four to five months. If I absolutely need something I have a family member buy and ship it to me. There is no such thing as “too big… Read more »

Mi

Mi

1 year ago

If I were Amazon, I will open some review service to provide fake reviews. So I will know which sellers potentially use fake reviews to grow their business on Amazon. lol

Richard Bryan

Richard Bryan

10 months ago

I buy a lot of hiking and backpacking equipment on Amazon and very frustrated with the fake equipment reviews. So many times they’re so obvious because of the same poor sentence structure and Chinese-English usage of words and phrases and punctuation. Reviews used to be a trust worthy way to evaluate whether to purchase a product but not anymore.

Christopher C Smith

Christopher C Smith

5 months ago

Looks like I am not alone. I became frustrated with reviews that have nothing to do with the product listed as verified purchases for the seller. I raised the issue with Amazon. They stated they would of course take care of it, NADA. After I Complained 3 times they started blocking my comments and even questions to sellers. First I understand that this is a huge issue. Amazon likely has lost control of this and it is difficult to manage. With people buying reviews it has gotten worse. Being able to count on the validity of reviews is next to impossible in many cases. Second, it appears that looking the other way to protect revenue is the direction that has been taken for now. While the problem exists, it is simply more cost effective to look the other way instead of dealing with it. Third, I have actually spoken to several sellers who provide very good follow up and are just starting out. I feel like the odds are against them as they struggle for positive reviews. It is not fair to them to enter into a system that is corrupted and stacked against them to from the get go.… Read more »

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